Press releases

WASHINGTON, D.C., April 18, 2019 – More than half of small businesses (56%) plan to offer new benefits to their employees in 2019, according to research from Clutch, the leading B2B research, ratings, and reviews firm. Clutch surveyed 529 small business owners or managers to learn about their 2019 employee benefits plans.

Small businesses offering new benefits are most likely to offer paid time off (19%), health benefits (15%), and retirement benefits (11%).

Offering new benefits can reduce employee turnover. These benefits are often less expensive over time than the cost of recruiting and training new employees.

“You’ve already invested the time, energy, and money to train [your employees],” said Bethany Holliday, director of human resources for Cornerstone Insurance Group & Employer Solutions, an employee benefits and business insurance firm. “It costs a whole lot less to keep people happy than it does to try and find new people.”

WASHINGTON, D.C. - April 11, 2019 - Eighty-eight percent of people (88%) prefer speaking to a live customer service agent instead of navigating a phone menu. Clutch, the leading B2B research, ratings, and reviews firm, surveyed 501 people who called a business at least three times in the past six months to analyze how businesses should set up their phone menus.

Businesses often use automated communication to save time and money, but certain customer inquiries still require a human touch.

Nearly three-fourths of people (72%) always or frequently end up speaking to a human after encountering an IVR menu.

New research highlights 24 voice services companies and 10 business process outsourcing firms that exhibited exceptional industry leadership, work quality, and client satisfaction. Prospective B2B buyers can use this research to inform their buying decisions in 2019.

As part of its annual report announcing the best B2B service providers across the U.S., Clutch selected more than 80 companies as industry leaders in Minneapolis and Detroit based on their innovative approaches to projects, ability to deliver results to clients, and excellent client feedback.