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Clutch Reveals Top Inbound Voice & Call Center Service Providers

October 05, 2017

Supported by in-depth evaluations of work portfolios and client feedback, Clutch showcased leading inbound voice and call center companies.

WASHINGTON, DC, October 5, 2017 – B2B research and reviews firm Clutch revealed the top inbound voice and call center service providers from around the world, focusing on answering services, virtual receptionists, order processing, inbound appointment setting, and customer support.

Clutch’s research in the business process outsourcing (BPO) industry is ongoing and identifies leading service providers based on verified feedback from clients, services offered, project quality, and market presence.

The top inbound services firms by category are as follows:

The top 15 answering services are: Abby Connect Virtual Receptionists, AnswerConnect, Ameridial, DialAmerica, Moneypenny, 4D Global, Intelligent Office, VoiceNation, Talk2Rep, Ruby Receptionists, wow24-7, Sound Telecom, Direct Outbound, ARDEM Incorporated, AnswerFirst.

The top 15 virtual receptionist services are: Abby Connect Virtual Receptionists, AnswerConnect, Ruby Receptionists, VoiceNation, wow24-7, Invensis, Sound Telecom, Evoice, AnswerFirst, Specialty Answering Service, MAP Communications, Vicky Virtual, DaVinci Virtual, My Receptionist, Go Answer.

The top 10 order processing services are: Acquire BPO, Go4Customer, AnswerConnect, VoiceNation, Intelligent Office, Ameridial, 4D Global, Invensis, TeleContact, Sound Telecom, Direct Outbound, Worldwide101, SunTec India, OnBrand24, Magellan Solutions.

The top 15 inbound appointment setting services are: AnswerConnect, Intelligent Office, Ameridial, DialAmerica, TeleContact, Sound Telecom, Evoice, Worldwide101, AdvancedMD, Specialty Answering Service, MAP Communications, A1 Call Center, DaVinci Virtual, My Receptionist, Go Answer.

The top 15 customer support services are: EXL Service, Acquire BPO, Moneypenny, SupportYourApp, Go4Customer, AnswerConnect, Talk2Rep, Abby Connect Virtual Receptionists, Ameridial, Intelligent Office, VoiceNation, Srisys Inc, DialAmerica, Invensis, TeleContact.

“Every firm requires streamlined business communications for organizational flexibility and great customer service,” says Jack O’Connor, Business Analyst at Clutch. “Outsourced inbound services provide an edge, enabling businesses to scale-up, cut costs, and better utilize their employees’ time.”

Clutch identified the top providers in five inbound call center categories, including answering services, virtual receptionist, order processing, inbound appointment setting, and customer support. All companies were analyzed using Clutch’s methodology that considers industry recognition, ability to deliver, and in-depth client reviews.

Reviews are central to Clutch’s methodology: Analysts interview clients about the scope of services provided, experience working with the company, and areas for improvement. Clients summarize their review with ratings, ultimately contributing to the identification of the leading service providers.

Inbound services research is ongoing, and Clutch encourages companies to apply to get listed. Upcoming publications will showcase leading outbound and back office service providers.

The full research can be found at:

https://clutch.co/call-centers/answering-services/leaders-matrix

https://clutch.co/call-centers/virtual-receptionist/leaders-matrix

https://clutch.co/call-centers/order-processing/leaders-matrix

https://clutch.co/call-centers/inbound-appointment-setting/leaders-matrix

https://clutch.co/call-centers/customer-support/leaders-matrix

About Clutch

A B2B research firm in the heart of Washington, DC, Clutch connects you with the agencies and software solutions that help enhance your business and meet your goals. Our methodology maps agencies and software solutions based on consumer reviews, the types of services offered, and quality of work.

Contact

Jack O’Connor

202-840-6685

[email protected]