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Top Help Desk Services in Kenya

Ratings Updated: April 26, 2025

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8 Companies

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1 Leaders 7 Contenders

8 Companies

Country: Kenya

List of the Top Kenya Outsourced Help Desk Services

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Pettinsky

4.8 12 reviews

$1,000+

$50 - $99 / hr

2 - 9

Mombasa, Kenya

Services provided

10% IT Managed Services

10% Branding

10% Business Consulting +8

10% Corporate Training & Coaching

10% Customer Service Outsourcing

10% Graphic Design

10% IT Strategy Consulting

10% Search Engine Optimization

10% Web Development

5% E-Commerce Development

5% Other IT Consulting and SI

Focus Areas

10% Help desk

15% Hardware

15% Managed Hosting Services +5

15% Network

15% Security

10% Cloud Server Migration

10% Disaster Recovery

10% Managed Software Application & Solutions

Pettinsky offers comprehensive Managed IT Services, including user support, network setup and maintenance, and PC troubleshooting. The overall feedback highlights Pettinsky's capability to improve service delivery times, reduce repeat issues, and enhance guest satisfaction significantly. Clients appreciate the expertise and autonomy of the team, although initial time management was noted as an area for improvement.

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Reviews mention Professional

Pettinsky has received consistently positive feedback regarding their professionalism. Clients noted their flexibility, attention to detail, and effective communication during projects. One client highlighted the team's ability to listen to their needs while another emphasized the cordial relations maintained throughout the engagement. Both reviews reflect satisfaction with the project management style, showcasing a commitment to delivering quality results without any noted areas for improvement.

SEO for News Media Platform

5.0 Oct 5, 2022

Pettinsky's team was professional and flexible - listening to the client's needs.

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Web Design & Dev for Entertainment Agency

5.0 Sep 10, 2021

The attention to detail, cordial relations with clients, professionalism and good service.

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Average Project Cost Breakdown

Less than $10,000 (8)

$10,000 to $49,000 (0)

$50,000 to $199,999 (0)

$200,000 to $999,999 (0)

$1,000,000 to $9,999,999 (0)

$10,000,000 + (0)

What Clients Have Said

Clients consistently highlight Pettinsky's exceptional value for money, with feedback indicating satisfaction with the quality of work relative to cost. One client noted, 'good value for cost,' while another emphasized their 'flexibility in payment installments.' Additionally, the company's ability to deliver high-quality results on time has been commended, suggesting that their pricing aligns well with the quality provided. Overall, the sentiment surrounding Pettinsky's cost and value proposition is overwhelmingly positive.

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2 of 2 reviews are 5 stars

Less than $10,000 avg. project cost

Reviewed 2 times in the past 6 months

Recent reviews of Pettinsky reflect a strong overall sentiment, highlighting their timely delivery and high-quality work. Clients noted impressive attention to detail, effective communication, and excellent customer service. Specific feedback includes a CEO's remark on the 'great designs' and 'timelines' achieved, while another client emphasized Pettinsky's 'good knowledge' and 'prompt communication.' Suggestions for improvement were minimal, with one reviewer wishing for a physical office presence in Nairobi to enhance accessibility.

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Kenya (7)

Pakistan (1)

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Impact Outsourcing Limited

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Nairobi, Kenya

Services provided

20% IT Managed Services

22% Back Office Outsourcing

20% Transcription +2

20% Translation

18% Customer Service Outsourcing

Focus Areas

30% Help desk

70% Other IT managed services

Midsize Back Office Outsourcing company Impact Outsourcing Limited, is in Nairobi, Kenya. Their services include Back Office Outsourcing and IT managed services.
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Fanan Limited

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Nairobi, Kenya

Services provided

30% IT Managed Services

45% Cybersecurity

25% IT Strategy Consulting

Focus Areas

10% Help desk

10% Disaster Recovery

10% Hardware +12

10% Managed Hosting Services

10% Managed Software Application & Solutions

10% Network

5% Cloud Server Migration

5% Other IT managed services

5% Security

5% Software Evaluation

5% Software Expert Witness

5% Telecom

5% Vendor Procurement & Selection

3% IT Budgeting

2% Governance & Compliance Assessments

Fanan Limited is a Cybersecurity company launched in 2022. The team provides Cybersecurity and IT managed services and is based in Nairobi, Kenya and Nairobi, Kenya.
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Virtual Support Services Limited

Not yet reviewed

$25,000+

$25 - $49 / hr

10 - 49

Nairobi, Kenya

Services provided

12% IT Managed Services

16% ECM Consulting and SI

15% BI & Big Data Consulting & SI +4

15% CRM Consulting and SI

15% Cloud Consulting & SI

15% IT Strategy Consulting

12% ERP Consulting and SI

Focus Areas

20% Help desk

30% Hardware

30% Managed Hosting Services +2

10% Disaster Recovery

10% Network

Virtual Support Services Limited, an ECM consulting and SI company, was launched in 2015. They focuses on ECM consulting and SI and BI & big data consulting & SI.
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Novahost Kenya

Not yet reviewed

$50,000+

$25 - $49 / hr

10 - 49

Nairobi, Kenya

Services provided

20% IT Managed Services

20% Application Management & Support

20% Mobile App Development +3

20% Web Development

10% E-Commerce Development

10% Other Application Development

Focus Areas

10% Help desk

10% Disaster Recovery

10% Governance & Compliance Assessments +11

10% Hardware

10% Managed Hosting Services

10% Managed Software Application & Solutions

10% Network

10% Security

10% Telecom

2% IT Budgeting

2% Other IT managed services

2% Software Evaluation

2% Software Expert Witness

2% Vendor Procurement & Selection

Novahost Kenya, an IT managed services company, is located in Nairobi, Kenya and Dodoma, Tanzania. They specialize in IT managed services and Web Development and were founded in 2019.
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Fiberlink Limited

Not yet reviewed

Undisclosed

< $25 / hr

10 - 49

Nairobi, Kenya

Services provided

10% IT Managed Services

10% Branding

10% E-Commerce Development +7

10% IT Strategy Consulting

10% Marketing Strategy

10% Search Engine Optimization

10% Social Media Marketing

10% UX/UI Design

10% Web Design

10% Web Development

Focus Areas

10% Help desk

30% Telecom

25% Other IT managed services +3

15% Managed Software Application & Solutions

10% Managed Hosting Services

10% Security

In Nairobi, Kenya, Fiberlink Limited is a branding company. They offer Branding and Marketing Strategy.
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Stelden EA Ltd

Not yet reviewed

$5,000+

$25 - $49 / hr

2 - 9

Nairobi, Kenya

Services provided

15% IT Managed Services

20% ERP Consulting and SI

10% Back Office Outsourcing +6

10% Cloud Consulting & SI

10% Custom Software Development

10% Customer Service Outsourcing

10% Cybersecurity

10% Other IT Consulting and SI

5% IT Strategy Consulting

Focus Areas

10% Help desk

20% Telecom

15% Managed Hosting Services +6

15% Network

15% Security

10% Managed Software Application & Solutions

5% Disaster Recovery

5% Hardware

5% Other IT managed services

Stelden EA Ltd is an ERP consulting and SI company. They are based in Nairobi, Kenya and have small team. Their services include ERP consulting and SI and IT managed services.
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Excellent Future Technologies

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nairobi, Kenya

Services provided

25% IT Managed Services

25% Graphic Design

25% IT Strategy Consulting +1

25% UX/UI Design

Focus Areas

25% Help desk

25% Managed Hosting Services

25% Network +1

25% Security

Excellent Future Technologies is an user experience company. Their team is in Nairobi, Kenya and specializes in UX/UI Design and Graphic Design.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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1 Pettinsky

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 1 Kenya Outsourced Help Desk Services

Pettinsky

$1,000+

$50 - $99 / hr

2 - 9

Mombasa, Kenya

Ability to deliver

27/40.0

16.4/20 Reviews

6.6/10 Clients & Experience

4/10 Market Presence

Service focus

10% IT Managed Services

10% Help desk

90% Other

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Impact Outsourcing Limited

$1,000+

< $25 / hr

50 - 249

Nairobi, Kenya

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% IT Managed Services

30% Help desk

80% Other

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Fanan Limited

$1,000+

< $25 / hr

10 - 49

Nairobi, Kenya

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

30% IT Managed Services

10% Help desk

70% Other

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Virtual Support Services Limited

$25,000+

$25 - $49 / hr

10 - 49

Nairobi, Kenya

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

12% IT Managed Services

20% Help desk

88% Other

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Novahost Kenya

$50,000+

$25 - $49 / hr

10 - 49

Nairobi, Kenya

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% IT Managed Services

10% Help desk

80% Other

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Fiberlink Limited

Undisclosed

< $25 / hr

10 - 49

Nairobi, Kenya

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% IT Managed Services

10% Help desk

90% Other

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Stelden EA Ltd

$5,000+

$25 - $49 / hr

2 - 9

Nairobi, Kenya

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

15% IT Managed Services

10% Help desk

85% Other

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Excellent Future Technologies

Undisclosed

Undisclosed

10 - 49

Nairobi, Kenya

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% IT Managed Services

25% Help desk

75% Other

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Top Help Desk Services in Kenya

List of the Top Kenya Outsourced Help Desk Services

Reviews mention Professional

SEO for News Media Platform

Web Design & Dev for Entertainment Agency

Average Project Cost Breakdown

What Clients Have Said

Reviewed 2 times in the past 6 months

Get closer to kicking off your next project today

List of the Top 1 Kenya Outsourced Help Desk Services