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Top Help Desk Services in Kenya

Ratings Updated: April 3, 2026
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1 Leaders 9 Contenders

10 Companies

Country: Kenya

List of the Top Kenya Outsourced Help Desk Services

  • Pettinsky Logotype

    4.8 12 reviews
    $1,000+
    $50 - $99 / hr
    2 - 9
    Mombasa, Kenya

    Services provided

    10% IT Managed Services
    10% Branding
    10% Business Consulting +8
    10% Corporate Training & Coaching
    10% Customer Service Outsourcing
    10% Graphic Design
    10% IT Strategy Consulting
    10% Search Engine Optimization
    10% Web Development
    5% E-Commerce Development
    5% Other IT Consulting and SI

    Focus Areas

    10% Help desk
    15% Hardware
    15% Managed Hosting Services +5
    15% Network
    15% Security
    10% Cloud Server Migration
    10% Disaster Recovery
    10% Managed Software Application & Solutions

    Pettinsky offers comprehensive Managed IT Services, including user support, network setup and maintenance, and PC troubleshooting. The overall feedback highlights Pettinsky's capability to improve service delivery times, reduce repeat issues, and enhance guest satisfaction significantly. Clients appreciate the expertise and autonomy of the team, although initial time management was noted as an area for improvement.

    See all 12 projects

    Reviews mention Proactive

    The sentiment regarding Pettinsky's proactivity is highly positive. Clients noted instances where the founder, Karisa, took the initiative to create a website flow map without prompting, demonstrating his proactive approach to project development. One client appreciated how Karisa exceeded expectations by providing additional insights and visual representations. This proactive engagement significantly enhanced the overall project experience, showcasing Pettinsky's commitment to delivering value beyond the basic requirements.
    • Website Blueprint for R&D Company
      5.0 Oct 7, 2020

      I was happy with the final blueprint. There were a couple of things I wasn’t familiar with as well as a couple of things I had to guide Karisa on. I liked how he made a website flow map. That wasn’t something I told him to do, he was proactive and did it himself. That visual representation was great. I like that he went above and beyond and did something new.

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    Industry Experience

    Pettinsky has received positive feedback across various industries, including Real Estate, Food & Beverage, Advertising & Marketing, Nonprofit, Media, Arts & Entertainment, Hospitality & Leisure, and Other Industries. Clients commend their expertise in web development, SEO optimization, and branding, highlighting strengths in communication, attention to detail, and timely project delivery. Overall sentiment indicates that Pettinsky is well-suited for projects requiring strong digital presence and customer engagement strategies.

    Read All Reviews

    Select Industry to see insights

    Real estate Food & Beverage Advertising & marketing Nonprofit Media Arts, entertainment & music Other Industry Hospitality & leisure

    More responsive than most other service providers

    Pettinsky is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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    Kenya (7) Pakistan (1)
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  • Impact Outsourcing Limited Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Nairobi, Kenya

    Services provided

    20% IT Managed Services
    22% Back Office Outsourcing
    20% Transcription +2
    20% Translation
    18% Customer Service Outsourcing

    Focus Areas

    30% Help desk
    70% Other IT managed services

    Midsize Back Office Outsourcing company Impact Outsourcing Limited, is in Nairobi, Kenya. Their services include Back Office Outsourcing and IT managed services.

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  • Fanan Limited Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Nairobi, Kenya

    Services provided

    30% IT Managed Services
    45% Cybersecurity
    25% IT Strategy Consulting

    Focus Areas

    10% Help desk
    10% Disaster Recovery
    10% Hardware +12
    10% Managed Hosting Services
    10% Managed Software Application & Solutions
    10% Network
    5% Cloud Server Migration
    5% Other IT managed services
    5% Security
    5% Software Evaluation
    5% Software Expert Witness
    5% Telecom
    5% Vendor Procurement & Selection
    3% IT Budgeting
    2% Governance & Compliance Assessments

    Fanan Limited is a Cybersecurity company launched in 2022. The team provides Cybersecurity and IT managed services and is based in Nairobi, Kenya and Nairobi, Kenya.

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  • HickmanCooper Logotype

    Not yet reviewed

    $10,000+
    $25 - $49 / hr
    50 - 249
    Nairobi, Kenya

    Services provided

    25% IT Managed Services
    40% Custom Software Development
    25% Mobile App Development +1
    10% Web Development

    Focus Areas

    10% Help desk
    15% Software Evaluation
    10% Cloud Server Migration +8
    10% Hardware
    10% Network
    10% Other IT managed services
    10% Security
    10% Website Maintenance
    5% Disaster Recovery
    5% Managed Software Application & Solutions
    5% Telecom

    Software development company HickmanCooper was founded in 2015. The team offers Custom Software Development and IT managed services.

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  • Virtual Support Services Limited Logotype

    Not yet reviewed

    $25,000+
    $25 - $49 / hr
    10 - 49
    Nairobi, Kenya

    Services provided

    12% IT Managed Services
    16% ECM Consulting and SI
    15% BI & Big Data Consulting & SI +4
    15% CRM Consulting and SI
    15% Cloud Consulting & SI
    15% IT Strategy Consulting
    12% ERP Consulting and SI

    Focus Areas

    20% Help desk
    30% Hardware
    30% Managed Hosting Services +2
    10% Disaster Recovery
    10% Network

    Virtual Support Services Limited, an ECM consulting and SI company, was launched in 2015. They focuses on ECM consulting and SI and BI & big data consulting & SI.

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  • Novahost Kenya Logotype

    Not yet reviewed

    $50,000+
    $25 - $49 / hr
    10 - 49
    Nairobi, Kenya

    Services provided

    20% IT Managed Services
    20% Application Management & Support
    20% Mobile App Development +3
    20% Web Development
    10% E-Commerce Development
    10% Other Application Development

    Focus Areas

    10% Help desk
    10% Disaster Recovery
    10% Governance & Compliance Assessments +11
    10% Hardware
    10% Managed Hosting Services
    10% Managed Software Application & Solutions
    10% Network
    10% Security
    10% Telecom
    2% IT Budgeting
    2% Other IT managed services
    2% Software Evaluation
    2% Software Expert Witness
    2% Vendor Procurement & Selection

    Novahost Kenya, an IT managed services company, is located in Nairobi, Kenya and Dodoma, Tanzania. They specialize in IT managed services and Web Development and were founded in 2019.

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  • Fiberlink Limited Logotype

    Not yet reviewed

    Undisclosed
    < $25 / hr
    10 - 49
    Nairobi, Kenya

    Services provided

    10% IT Managed Services
    10% Branding
    10% E-Commerce Development +7
    10% IT Strategy Consulting
    10% Marketing Strategy
    10% Search Engine Optimization
    10% Social Media Marketing
    10% UX/UI Design
    10% Web Design
    10% Web Development

    Focus Areas

    10% Help desk
    30% Telecom
    25% Other IT managed services +3
    15% Managed Software Application & Solutions
    10% Managed Hosting Services
    10% Security

    In Nairobi, Kenya, Fiberlink Limited is a branding company. They offer Branding and Marketing Strategy.

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  • Ornyx Systems Technologies Ltd Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Nairobi, Kenya

    Services provided

    20% IT Managed Services
    20% Cloud Consulting & SI
    20% Cybersecurity +2
    20% Digital Strategy
    20% Web Development

    Focus Areas

    50% Help desk
    50% Security

    Digital Strategy company Ornyx Systems Technologies Ltd was established in 2011. The team specializes in Digital Strategy and cloud consulting & SI and is located in Nairobi, Kenya.

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  • Stelden EA Ltd Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    2 - 9
    Nairobi, Kenya

    Services provided

    15% IT Managed Services
    10% Back Office Outsourcing
    10% Cloud Consulting & SI +7
    10% Custom Software Development
    10% Customer Service Outsourcing
    10% Cybersecurity
    10% ERP Consulting and SI
    10% Other IT Consulting and SI
    10% Web Design
    5% IT Strategy Consulting

    Focus Areas

    10% Help desk
    20% Telecom
    15% Managed Hosting Services +6
    15% Network
    15% Security
    10% Managed Software Application & Solutions
    5% Disaster Recovery
    5% Hardware
    5% Other IT managed services

    Stelden EA Ltd is an ERP consulting and SI company. They are based in Nairobi, Kenya and have small team. Their services include ERP consulting and SI and IT managed services.

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  • Excellent Future Technologies Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Nairobi, Kenya

    Services provided

    25% IT Managed Services
    25% Graphic Design
    25% IT Strategy Consulting +1
    25% UX/UI Design

    Focus Areas

    25% Help desk
    25% Managed Hosting Services
    25% Network +1
    25% Security

    Excellent Future Technologies is an user experience company. Their team is in Nairobi, Kenya and specializes in UX/UI Design and Graphic Design.

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1 Pettinsky

List of the Top 1 Kenya Outsourced Help Desk Services

  1. Pettinsky Logotype

    Pettinsky

    $1,000+
    $50 - $99 / hr
    2 - 9
    Mombasa, Kenya

    Ability to deliver

    26.3/40.0
    16/20 Reviews
    6.3/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% IT Managed Services
    10% Help desk
    90% Other
    View Profile Visit Website
  2. Impact Outsourcing Limited Logotype

    Impact Outsourcing Limited

    $1,000+
    < $25 / hr
    50 - 249
    Nairobi, Kenya

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% IT Managed Services
    30% Help desk
    80% Other
    View Profile Visit Website
  3. Fanan Limited Logotype

    Fanan Limited

    $1,000+
    < $25 / hr
    10 - 49
    Nairobi, Kenya

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    30% IT Managed Services
    10% Help desk
    70% Other
    View Profile Visit Website
  4. HickmanCooper Logotype

    HickmanCooper

    $10,000+
    $25 - $49 / hr
    50 - 249
    Nairobi, Kenya

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    25% IT Managed Services
    10% Help desk
    75% Other
    View Profile Visit Website
  5. Virtual Support Services Limited Logotype

    Virtual Support Services Limited

    $25,000+
    $25 - $49 / hr
    10 - 49
    Nairobi, Kenya

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    12% IT Managed Services
    20% Help desk
    88% Other
    View Profile Visit Website
  6. Novahost Kenya Logotype

    Novahost Kenya

    $50,000+
    $25 - $49 / hr
    10 - 49
    Nairobi, Kenya

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% IT Managed Services
    10% Help desk
    80% Other
    View Profile Visit Website
  7. Fiberlink Limited Logotype

    Fiberlink Limited

    Undisclosed
    < $25 / hr
    10 - 49
    Nairobi, Kenya

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% IT Managed Services
    10% Help desk
    90% Other
    View Profile Visit Website
  8. Ornyx Systems Technologies Ltd Logotype

    Ornyx Systems Technologies Ltd

    Undisclosed
    Undisclosed
    2 - 9
    Nairobi, Kenya

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% IT Managed Services
    50% Help desk
    80% Other
    View Profile Visit Website
  9. Stelden EA Ltd Logotype

    Stelden EA Ltd

    $5,000+
    $25 - $49 / hr
    2 - 9
    Nairobi, Kenya

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% IT Managed Services
    10% Help desk
    85% Other
    View Profile Visit Website
  10. Excellent Future Technologies Logotype

    Excellent Future Technologies

    Undisclosed
    Undisclosed
    10 - 49
    Nairobi, Kenya

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    25% IT Managed Services
    25% Help desk
    75% Other
    View Profile Visit Website

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