Zazz

BACKGROUND

Please describe your company and position.

I am the Founder of Smile and Company

Describe what your company does in a single sentence.

Smile and Company is a placement agency. We strive to connect quality dental personnel with great clinics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zazz to accomplish?

• Developing a new brand identity
• Designing & developing a new website and mobile apps
• Improving user experience

SOLUTION

How did you find Zazz?

• Referral
• Clutch Site

Why did you select Zazz over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

What was the size of Zazz’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Smile & Co. is a dental placement agency specializing in temporary and permanent placements of dental assistants, Hygienists & Receptionists into dental clinics in Canada. Scope of work:

1. Planning and Strategy: In this phase, Zazz worked with us to define the project requirements and goals, research the market and competitors, and created a detailed project plan. This phase included the following deliverables:
   • Project scope and requirements document
   • Wireframes and user flow diagrams
   • Project timeline and budget
2. Design Phase In this phase, Zazz’s design team created the visual elements of the app, including the user interface, color scheme, typography, and other design elements. This phase included the following deliverables:
   • App design mockups and prototypes
   • Style guide and design specifications
   • User interface assets (icons, images, etc.)
3. Development: Zazz team developed the code for the mobile & web app and integrated all the required features and functionalities. This phase included the following deliverables:
   • Functional app prototype for testing
   • Codebase and documentation 
   • Backend server configuration and database design
4. Testing and Quality Assurance: Zazz was proactive in ensuring that the developed product met the quality standards and was free of bugs or errors.
5. Deployment: We're yet to go live on the Stores.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Streamlining our requirements and ensuring that our vision is reflected in the product
2. On-time delivery for the entire project
3. Great UI & UX for the developed product
4. Neglible bugs on the app
5. Smooth & engaging user flow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management style was flexible, adaptable, and tailored to our specific needs and requirements of the project. They strike the balance between our demands of time, budget, scope, and quality while maintaining effective communication and collaboration with the Smile team. There was always clear communication regarding the development progress & all deliverables were on time. All in all, amazing PM team!

What was your primary form of communication with Zazz?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Comprehensive approach to software development, which includes both design and development.
2. Their expertise to provide tailored solutions to their clients across various industries and sectors.
3. Their commitment to customer satisfaction
4. Their responsive and collaborative approach, regularly communicating with clients to keep them updated on project progress and making adjustments as needed.
5. On-time delivery & excellent project management.

Are there any areas for improvement or something Zazz could have done differently?

No, I can't think of anything at this moment.

BACKGROUND

Please describe your company and position.

I am the Property Administrator of a condominium management firm

Describe what your company does in a single sentence.

Our company is a Canada-based condominium management firm servicing the Greater Toronto Area and Southwestern, Ontario. For more than 25 years, we have continued to provide a range of innovative property management solutions to more than 35,000 Canadians living in high-rise communities. Our hands-on approach to property management has earned the trust and respect of our clients, as well as the industry at large. We are proud to be a Canadian-owned and operated business with an unparalleled history of success in condominium management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zazz to accomplish?

• UI/UX Design
• Mobile App development
• Website development

SOLUTION

How did you find Zazz?

Online Search

Why did you select Zazz over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

What was the size of Zazz’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ZAZZ provided a comprehensive suite of services, including UI/UX design, mobile app development, and website development, and delivered high-quality work. They designed the user interface and experience for our software project, including wireframing, prototyping, and iterating on designs until the final product met our requirements.

They developed a mobile application for our property management company, building native apps for iOS and Android platforms, as well as creating a responsive design for various screen sizes. Additionally, they developed a website for our company, building a custom CMS, creating a responsive design for desktop and mobile devices, and integrating various features such as contact forms and lead generation tools.

ZAZZ delivered a set of high-fidelity mockups, wireframes, and prototypes to help us visualize the final product, and a fully functional mobile application with all the features and functionality we required, including push notifications, user authentication, and integration with backend APIs. They also delivered a fully functional website with a custom CMS, responsive design, contact forms, and lead generation tools.

Overall, ZAZZ met our requirements for UI/UX design, mobile app development, and website development, and we are happy with the final results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• During the project, ZAZZ provided regular progress updates and shared performance metrics to demonstrate progress and success. Measurable outcomes include increased user engagement with the mobile application, as well as increased website traffic and lead generation.
• The mobile app received positive reviews on app stores and social media, and users reported that the app made it easier to manage their properties. Additionally, the website's responsive design and user-friendly interface led to a decrease in bounce rate and an increase in average session duration.
• Overall, ZAZZ delivered a successful project that met our requirements and exceeded our expectations, and we're pleased with the measurable outcomes we've seen so far.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ZAZZ's project management was exemplary throughout the project. They provided clear timelines and deadlines for each phase of the project, and communicated proactively if there were any changes or delays. Overall, ZAZZ delivered items on time and met all deadlines as agreed upon. They also responded promptly to our needs, and were available for meetings and communication whenever we required.

ZAZZ's team was professional, knowledgeable, and responsive to any feedback or concerns we had throughout the project. They made sure to keep us informed every step of the way, and were transparent in their communication. We were extremely satisfied with their project management approach and responsiveness, and it made the entire process smooth and stress-free.

What was your primary form of communication with Zazz?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us the most about ZAZZ was their level of professionalism and attention to detail. They went above and beyond to ensure that we were satisfied with every aspect of the project, from the initial planning stages to the final deliverables. ZAZZ's team was not only knowledgeable and experienced, but also creative and innovative in their approach. They were able to come up with unique solutions to our business needs that we hadn't even considered before.

Additionally, ZAZZ was always responsive to our needs and concerns, and took the time to explain technical concepts in a way that we could understand. Overall, we were extremely impressed with ZAZZ's professionalism, creativity, and commitment to delivering high-quality work, and we would highly recommend them to anyone looking for a reliable and innovative technology partner.

Are there any areas for improvement or something Zazz could have done differently?

We had a fantastic experience working with ZAZZ, and there were no areas where we felt they could have done anything differently. They delivered high-quality work on time and on budget, and were extremely responsive and communicative throughout the project. ZAZZ's team was professional, knowledgeable, and creative, and they were able to deliver a solution that exceeded our expectations.

Overall, we were extremely impressed with ZAZZ's work and would highly recommend them to anyone looking for a technology partner.

BACKGROUND

Introduce your business and what you do there.

I’m the COO at Vital Staffing. I manage all of the operations there.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zazz?

We needed help with developing a website and a mobile application for our company, so we hired Zazz. We saw an opportunity in America to generate revenue with our staffing services, so we were trying to create a unique platform where healthcare facilities could easily hire professionals, from administrative staff to doctors.

SOLUTION

What was the scope of their involvement?

Zazz is helping us develop our web and mobile app. This is primarily a B2B app. On it, we’ll connect hospitals, healthcare facilities, healthcare professionals, and patients. Initially, we brainstormed ideas and worked on the concept, and Zazz helped us throughout the process, which included having 2–3-hour meetings.

We originally wanted to build the mobile app for iOS, but I also wanted it to be compatible with Android. Therefore, we’ve requested Zazz to develop both. As for the technology stack, they’re using React Native, MongoDB, and Node.js.

What is the team composition?

Zazz’s team includes a project manager, a business analyst, a UI/UX designer,  a product designer who has also designed our website, a frontend developer, a backend developer, and two QA engineers.

How did you come to work with Zazz?

I found them through Clutch.

How much have you invested in them?

We’ve spent around $60,000 so far.

What is the status of this engagement?

We began working with them in December 2022, and the project is still ongoing. We’re expecting the app to be completed in July 2023, and Zazz might be taking care of the app’s maintenance after that.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I would give Zazz perfect scores for their work. Thanks to them, our website is now live, although it’s still in the beta phase.

How did Zazz perform from a project management standpoint?

Zazz has met the deadlines and stayed on budget, and they’ve been very upfront about the cost. We usually communicate via email, Skype, and phone calls.

What did you find most impressive about them?

Zazz truly knows about their industry, as well as about their clients’ different industries. Still, the best part about working with them is that they listen to us.

Are there any areas they could improve?

I can’t think of anything Zazz could improve on. Thus far, they haven’t even missed any deadlines.

Do you have any advice for potential customers?

If you’re worried about whether your idea will be safe, Zazz is the company to work with because they will sign an NDA.

BACKGROUND

Please describe your company and position.

I am the Founder of Loma Solutions Inc

Describe what your company does in a single sentence.

Loma Solutions Inc., a MedTech SaaS platform that provides consumers with easy access to their medical insurance coverage data through a digital insurance card and functions as a productivity app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zazz to accomplish?

• Perform tech discovery for my application
• Designing my mobile application
• Developing mobile application

SOLUTION

How did you find Zazz?

Online Search

Why did you select Zazz over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned
• Other

What was the size of Zazz’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Zazz worked on the technical discovery of the LOMA application. The scope of work now is to design and develop the mobile and web application for LOMA solutions. We're currently in the design phase of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The technical discovery & POC done by the Zazz tram really helped shaped the project's SOW and technical requirements
• The design of the application has turned out to be super user friendly and exactly what I envisioned
• The development is aligned to initiate in the right direction due to the handwork put in the technical discovery phase.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management style was highly efficient and all the deliverables were made on time. All of our requirements were clearly understood and the sprints were planned to help us envision the roadmap of the project. The PM team was always available to connect and clarify any queries we had. We connected on regular Zoom calls and email communication was a constant.

What was your primary form of communication with Zazz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've been extremely supportive of a non-technical client like us. Excellent work ethic, timely responses, deliverables exceeded my expectations

Are there any areas for improvement or something Zazz could have done differently?

No, they were wonderful to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an educational technology (edtech) platform.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Zazz?

We needed help designing our platform for our online courses.

SOLUTION

What was the scope of their involvement?

Zazz has helped us create our website and learning management system (LMS) app. They've made the whole website from scratch using Node.js and AWS technologies, and for the LMS, they've finalized the UI/UX and the entire design experience. Both the website and the app enable us to upload our courses and provide access to them to our students.

Regarding the process, they started by researching our industry to provide us with ideas about how we can achieve what we want. They've also created a full strategy for digital marketing and SEO now that the app is live in Android and iOS application stores.

What was the team composition?

We've worked with ten people from Zazz's team, including a project manager, three UI/UX designers, four developers, and two researchers.

How did you come to work with Zazz?

We found Zazz on Clutch and decided to go with them because they had great reviews.

How much have you invested in them?

So far, we've spent $40,000 with them, although the project's total cost is estimated at $80,000.

What is the status of this engagement?

We started working with them in March 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Zazz’s work quality is great. The app allows our students to access our courses very easily thanks to the helpful elements they built into it, like video chat functionalities, among other features.

How did Zazz perform from a project management standpoint?

Zazz is great at meeting the deadlines they set for every activity. We use Skype, Basecamp, and Figma for communication, project management, and sharing documentation.

What did you find most impressive about them?

There are two aspects that are very good about Zazz’s work. One is their research work; they’ve done a great research on the online education niche and provided us with great ideas to improve our operations. The second aspect is their technology skills; they’ve provided great feedback on which technologies could work better for us, and their angle is great.

Are there any areas they could improve?

I don’t think there’s anything they can improve on because their work is very good.

Do you have any advice for potential customers?

Try to explain to them your needs in detail; the more in-depth you present what you’re looking for, the better they’ll be able to provide their feedback and ideas for your project.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a financial consulting services company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Zazz?

We didn’t have any online presence then, so we needed a company to help us create a website and a mobile app based on our requirements.

SOLUTION

What was the scope of their involvement?

Zazz has designed and developed our web and mobile apps from scratch. They’ve used Figma to create the prototypes and React, Node.js, and MongoDB for the development. For this process, we’ve provided feedback on the mock-ups they’ve sent us, and once we’ve approved everything, they’ve started building the products. 

What was the team composition?

We’ve worked with around 15 members of Zazz’s team, including a project manager, designers, programmers, testing experts, and financial specialists.

How did you come to work with Zazz?

We found them on Google, read their reviews on Clutch, and decided to contact them. They made a very thorough proposal, which impressed us, so we decided to go with them.

How much have you invested in them?

So far, we’ve spent around $150,000 with them.

What is the status of this engagement? 

We started working with them in February 2023, and it is an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re very happy with Zazz’s work in terms of the design prototypes they have presented and how users flow between point A and point B. We haven’t implemented them yet, so we don’t have any numbers, but I can say that the app and website are very good and have met our expectations.

How did Zazz perform from a project management standpoint?

Zazz’s communication is prompt and great. Regarding tools, we use Skype, email, and Basecamp.

What did you find most impressive about them?

Zazz’s team provides out-of-the-box ideas and is forward-thinking. They’ve also been able to define what we’ll do and explain how that’d impact our target audience. 

In addition, one of the things I like the most about their work is that they’ve implemented dashboards and rankings. This allows us to show data for our customers, which is very helpful in attracting more customers and users to our site. They did great research on what the pinpoints of our audience are.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

Do you have any advice for potential customers?

Consider their ideas because they have a great team and technology expertise to meet your needs. Zazz is the best option for your project.

BACKGROUND

Introduce your business and what you do there.

I’m a product director at Matador, a gold trading platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zazz?

Our company buys, sells, and stores gold. We initially did all of this manually. We hired Zazz to help us digitize our processes and make our services more accessible to people.

SOLUTION

What was the scope of their involvement?

We hired Zazz for a full-blown design, discovery, and development project. We started the engagement by describing our goals, after which we went through a discovery phase and discussed the process of our digital transformation.

Zazz then built the mobile app from scratch using React Native. It’s a digital platform where users can sign up and buy and sell gold. We’ve recently soft-launched the app's first version, and the reception has been great. We’re also planning on working with Zazz for the app’s second version and marketing.

What is the team composition?

We’ve worked with a technical project manager, a UX design lead, a UI/UX designer, a technical lead, a full-stack developer, a React Native developer, a business analyst, a QA specialist, a security engineer, and a Cloud architect from Zazz.

How did you come to work with Zazz?

We found Zazz through a referral.

How much have you invested with them?

We’ve spent somewhere between $200,000–$250,000 on this project.

What is the status of this engagement?

We started working together in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve only done an internal launch, so the app is not available to the public just yet. However, Zazz has solved all of the technical difficulties we were facing. They’ve met our expectations, and the app has definitely streamlined all of our processes.

How did Zazz perform from a project management standpoint?

Zazz has performed well in terms of project management. They communicate effectively, take all of our requirements and needs into account whenever we have our weekly meetings, and are highly receptive to our feedback.

We use Jira for project management, and we communicate through email and weekly Zoom meetings.

What did you find most impressive about them?

We’re impressed with Zazz’ excellent project management and communication skills. We’re amazed by Zazz’ ability to bring our vision to life. It’s everything that we had hoped for.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Make sure that you have a clear direction and vision in terms of what you’re trying to achieve.

BACKGROUND

Introduce your business and what you do there.

I’m one of the founders of an online employee wellness and fitness organization.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Zazz?

We’re physiotherapists, not technology experts. We had a list of exercises we wanted to incorporate into an app.

SOLUTION

What was the scope of their involvement?

We’ve worked with Zazz since the beginning of the project. They’ve helped us design our mobile application and with development. Initially, we had many meetings; they explained all the technical parts and helped us understand the process.

They’ve used Figma for the design. The app is a hybrid for iOS and Android built on React Native, MongoDB for databases, and Node.js.

What was the team composition? 

We’ve worked mainly with one teammate since the design phase. We’ve also worked with a design lead and a designer. However, during our meetings, we mostly communicate with the project manager and design lead. The development phase started recently, so we’ve just interacted with the project manager and project coordinator.

How did you come to work with  Zazz?

We found them on Google.

How much have you invested in them?

We’ve spent between $70,000–$80,000.

What is the status of this engagement?

We started our discussions for the design phase in early June 2022. The actual work began in July 2022, and the design ended in August 2022. The development phase started in late October 2022; it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve already tested the design with some friends, but development is still in process. We haven’t launched, so we don’t have metrics. 

How did Zazz perform from a project management standpoint?

They stay on budget, and we haven’t had issues in terms of deadlines. Moreover, they’ve been trustworthy and transparent from the beginning. They use Jira as an internal project management tool and provide a sheet document with all the project’s information. We mainly communicate through Zoom.

What did you find most impressive about them?

They stand out for their transparency and patience. Overall, we like that Zazz cares about the details. They’re great at explaining everything they’re doing. Even for the tools they use, they explain why they’re using that particular tool.

Are there any areas they could improve?

To be honest, I don’t have anything to say in that regard. So far, so good.

Do you have any advice for potential customers?

Communication is key. We had several hours of meetings during the discovery phase to understand what we wanted. When we got the delivery, we could see that we were all on the same page.

BACKGROUND

Introduce your business and what you do there.

I’m the senior product manager at Meal Capsules, a rolling meal kit delivery company. We’re a small startup. Users can sign up on our platform and select their meals, recipes, and preferences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zazz?

We were handling orders by phone and wanted to automate the process. We needed someone to develop our mobile app and UX/UI design.

SOLUTION

What was the scope of their involvement?

Zazz is building our application for iOS and Android using React. We initially gave them little information; we didn’t know how the application could work or how it could turn out. We explained our business model and requirements. Mainly, we needed the ease of delivery, so the UX/UI had to be convenient for users.

After our first meetings, Zazz shared some working wireframes to guide us on how the entire platform could look like. They’ve used Figma and included all the elements we discussed. Currently, we’re still in the design phase, so we haven’t moved to development yet.

What is the team composition?

We communicate with their project management team and the designer.

How did you come to work with Zazz?

They were a referral. We met with many vendors, but we liked Zazz’s pitch.

How much have you invested with them?

We’ve spent $60,000.

What is the status of this engagement?

We started working together in September 2022, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve given us what we needed and more.

How did Zazz perform from a project management standpoint?

We really appreciate their project management team. They always deliver on time, and the team has been with us throughout the process. We use Jira and communicate via email and Slack.

What did you find most impressive about them?

They deliver quality work and handle the project professionally. Zazz’s team offers good technical support, and they have an excellent understanding of what we want.

Are there any areas they could improve?

Although everything has been great, having them on standard calls and messages would be nice.

Do you have any advice for potential customers?

Have a clear understanding of what you want before reaching out to somebody to develop your product.

BACKGROUND

Introduce your business and what you do there.

I’m a senior project manager at an organization aiming to build a parental control application for parents who are nervous about kids being mistreated or endangered. We’re building an application that utilizes master data management (MDM).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zazz?

We went online and checked many reference applications and took inspiration from them. The apps in the market have a lot of restrictions and often require parents to connect to a desktop. After that research, we had a very clear vision of what we wanted: a hands-free parental control application that could offer complete control over children's devices and was affordable. However, we didn't know how to accomplish this or which platform to use. We also had budget constraints.

SOLUTION

What was the scope of their involvement?

Zazz provides us with mobile app development. First, we met with their business analysis team, and they got our requirements. We gave them a list of features we wanted, like parents being notified when kids were around a predator, scheduling, and screen time recording. The team came back with the first draft of a requirement document, and then we reworked some requirements. They delivered a final draft of requirements and an initial set of wireframes to help us visualize the app. 

From there, we discussed the platform to build the app and the budget. After that, we finalized and signed our contract. We had a kickoff meeting and were introduced to our team, who started the wireframing process again. Using the initial wireframes as a reference, they designed the app again using Figma. We provided them with the color scheme we wanted, and they created our logo and branding guidelines. Zazz delivered a complete UI kit. After the design phase was completed, they started with mobile app development. 

We decided to use MDM to help parents monitor their child's device and keep track of their regular activities and location. Due to our budget constraints, we decided to only build the app for iOS, so Zazz is using Swift for development, and the app will be compatible with iPhones and iPads. Currently, they're in the final stages of testing. 

The app's most important feature is predator notification. For this feature, Zazz helped us reach out to organizations and found one that could get us the data on sexual offenders in the US and their locations. We get updated data quarterly, and any time a kid is in the vicinity of a sexual offender, the parent will get a notification and can track them. The app also blocks mature content and has screentime management that restricts screen use to a limited number of hours, beyond which the device gets locked. 

What is the team composition?

We've worked with two business analysts, a senior project manager, a systems architecture person, two people from their sales team, a developer, and the QA testing team. In total, I've spoken to at least 10–12 teammates from Zazz. 

How did you come to work with Zazz?

We had set up multiple posts and ads in our internal team's personal LinkedIn accounts and reached out to friends and family. Initially, we reached out to many software development companies whose major approach was to develop something similar to other products in the market, where users would have to connect to a desktop. 

One of my friends had worked with Zazz on a design project, and they recommended them. Initially, we thought we couldn't use them for design, but my friend told their salesperson, and they reached out to us. At that point, we were in talks with another vendor whose cost was pretty high. Zazz helped us understand that, while they could only achieve some features with a desktop, we could achieve 95% of the features we wanted by using MDM functionality. The detailed plan they gave us after our first meeting and flow diagrams helped us decide to work with them. 

How much have you invested with them?

We've spent around $85,000. 

What is the status of this engagement?

We started contract negotiations in May 2022, the project started in July 2022, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Zazz has done a brilliant job. Our product will stand out in the market because it’s completely hands-free, offers industry-standard features, plus new features that haven’t been seen in the market. Moreover, the app looks beautiful with rich colors and branding — it’s more than we could have expected. As for Zazz, they’ve developed the app swiftly and with a good budget. 

How did Zazz perform from a project management standpoint?

Working with them has been an absolute delight from a project management standpoint. Initially, they gave us a timeline for December 2022, but we’re so ahead of schedule that they’ll launch in November 2022. Moreover, Zazz has a very organized process and has streamlined everything for us. 

At first, we met twice a week, then we reduced that to once a week. We use Zoom and email to communicate, Slack for immediate messages, and Jira for bug-tracking and product feedback. While I’ve only spoken to them virtually via Zoom, our company’s owner has met them in person.

What did you find most impressive about them?

Zazz has brilliantly added a personal touch to everything. They don’t just work as an outside organization; their product manager has been there for us and supported us. I’m in touch with them on their personal numbers. It’s great to have that personal connection and see it reflected in the app. 

Most companies want more work and to get more money from their clients. Meanwhile, Zazz got us to hold our horses and has advised us to go phase by phase. Thanks to them, we’re starting with an MVP to own the name and leave room for improvement. While they work on the product, they give us information about what we need to do in the next phase. The team has a very clear vision for us and has already provided a list of features for phase two that’ll help us plan our budget and launch. 

Are there any areas they could improve?

At first, we asked for the moon with our requirements. However, we understand that wasn’t possible with our budget.

Do you have any advice for potential customers?

You should have a vision of what you want, even if it’s not to a T, and give Zazz some references because they’ll make the most of them. If you go to them blindly, they’ll give you a complete plan of what they can do.