Yalla

BACKGROUND

Please describe your company and position.

I am the Managing Director of Lifft Cleaning

Describe what your company does in a single sentence.

we are a social enterprise providing exceptional cleaning and support services across the UK

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yalla to accomplish?

• Brand communication and credibility: Communicate LIFFT's new brand with professionalism and credibility within the industry. Build trust by showcasing certifications, testimonials, and case studies
• Social purpose narrative: Clearly tell the social purpose story, connecting LIFFT to Platfform (its charitable parent), without confusing the core service proposition.
• Lead Generation: Generate qualified leads through clear calls to action and a straightforward enquiry form.
• Usability and Maintenance The new website and CMS are easy for the LIFFT team to update and maintain without heavy admin or needing development time.
• Technical Compliance: Meet technical requirements, including full responsiveness, fast load times, SEO/GEO optimisation, security (SSL, GDPR compliance), and WCAG 2.2 AA accessibility as a minimum.

SOLUTION

How did you find Yalla?

Referral

Why did you select Yalla over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Yalla were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

we asked Yalla to provide us with a new website to replace the old site we had used under our previous name. our recent rebrand needed to be communicated via a new site and we wanted something from the ground up rather than altering our existing site. we wanted a simple site that we could add functionality to as we continue to grow, and a partner that under stood our values and the messaging. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launch & functionality: Successful deployment of the website within the agreed timeline and budget, meeting scope requirements (lean, well-structured site) and achieving WCAG 2.2 AA accessibility standards.

Brand alignment & narrative clarity: The design effectively matches the brand creative piece and translates it into an effective comm tool for the company. Balance LIFFT's professional commercial image with the social purpose story, including Platfform brand echoes.

Lead generation: The "Request a Quote" form is fully functional and easy for potential clients to use.

Team empowerment: The website gives staff a solid reference point and sense of connection to their company. The LIFFT team is fully trained on how to use Wordpress to update pages, case studies, images, and services without developer reliance, and this is all documented in the Product Playbook.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the team at Yalla have been flexible, knowledgable and have the ability to adjust their worklfow around some of our challenges as a social enterprise. They delivered sections of the overall project time and again on time and this included situations where they were waiting on input and content decisions from our side. they were approachable and a pleasure to deal with overall.

What was your primary form of communication with Yalla?

Virtual Meeting

What did you find most impressive or unique about this company?

Yalla operates in a crowded marketplace but they stand out as having outstanding values and a real sense of purpose in what they do and why they do it. They choose projects carefully and when you work with them you get their full attention. As a social enterprise wholy owned by a charity, the choice of partner was very improtant for us, and Yalla were competitive on pricing, scored really highly on our assesmnet of their values, and have delivered an outstanding level of service throughout.

Are there any areas for improvement or something Yalla could have done differently?

Honestly, we would have no hesitation in recommending them. Yalla were great to work with and an example of a true partnership throughout our project.

BACKGROUND

Please describe your company and position.

I am the Co-founder / CTO of Food Data Collaboration

Describe what your company does in a single sentence.

The Food Data Collaboration is a groundbreaking initiative designed to revolutionise agroecological food supply networks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yalla to accomplish?

• Build an open source Node js server which would communicate with Shopify via the Shopify API and Shopify Functions.
• Integrate Shopify Products and Orders with the DFC open standard for wider use.
• Authenticate & secure API endpoints using OIDC.
• Allow producers to choose which products they want to sell through the Food Data Collaboration, including mapping of wholesale to retail variants if desired.
• Make the app multi-user for producers and give it a Shopify-like look and feel and ease of use.
• Publish all code as open source.

SOLUTION

How did you find Yalla?

Referral

Why did you select Yalla over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Yalla were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build, test & deploy an application to interface with Shopify stores and allow store owners to interact with other DFC-enabled platforms within the Food Data Collaboration commons.

Including:

• Providing Enterprise, Product and Order JSON-LD endpoints complying with the DFC Standard
• Securing those endpoints with OIDC credentials
• Providing front end screens to allow users to interact & manage data sharing in appropriate ways
• Building a deployment pipeline for the app, initially to Heroku, then migrating to a Jelastic environment
• Ensuring the app complied with Shopify's requirements

The Yalla team worked closely with us over a number of iterations of the app design & build, incorporating changes to the DFC Standard and numerous improvements to UX & UI, based on user feedback.

We found the team committed to delivering a great product and highly technically capable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The SHopify app had been deployed and we have our first paying customer!

The “Producer app” is stable, easy to install and to use for producers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yalla's delivery management was excellent. They were extremely responsive to our needs throughout the project, willing to be flexible on delivery dates and work items as requirements were iterated to more closely fit the users requirements.

All work undertaken was completed on budget.

Quality was generally excellent, we only experienced a couple of minor bugs in production that were immediately rectified. 

What was your primary form of communication with Yalla?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Yalla's commitment to working in Palestine is unique. It brings genuine hope to the people of Palestine and shows that they can  provide valuable services to the world.

The professionalism shown by the team in continuing to deliver the project in the face of the atrocities happening in Palestine has been inspiring beyond words.

Are there any areas for improvement or something Yalla could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and position.

I am the Director of Better Planet Education

Describe what your company does in a single sentence.

We inspire young people to look after our world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yalla to accomplish?

• Rebrand the Young People Trust for the Environment to Better Planet Education
• Create a new logo, new brand guidelines and assets, including animations
• Perform an SEO content audit of the existing website
• Ensure a smooth SEO transition from the old to the new domain to limit impact on organic traffic
• Develop a new website for Better Planet Education that follows the new brand, and SEO recommendations, using Webflow as its CMS

SOLUTION

How did you find Yalla?

Invitation to tender

Why did you select Yalla over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Yalla were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Yalla worked with us to create a new brand for Better Planet Education.  Then they created a new website, based around the brand guidelines they had developed.  The new site was based on our existing (and quite large) site, but with several modifications and improvements.

Yalla also worked to ensure that SEO was impacted as minimally as possible, which was especially important as we were changing the charity's name - and therefore our domain name - when the new site was launched.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is easy to navigate.  We are now able to keep track of how many primary and secondary school students are visiting the site, how many teachers and how many members of the public.

The site has strong visual appeal and is receiving a lot of traffic.

Content is easy to find

Maintain high levels of organic traffic

Ensure the widest audience possible can use the platform by following AAA accessibility standards

Find out more about actual visitors' demographics

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team from Yalla were absolutely excellent!  We were very impressed with the standard of everything they delivered.  They were very easy to talk to and took the time to understand our needs really well before embarking upon the project.  They were also very responsive post-delivery, tidying up any issues really quickly.  Timing for the project was pretty much spot on.

What was your primary form of communication with Yalla?

Virtual Meeting

What did you find most impressive or unique about this company?

I liked their ethos.  They are a co-operative of experts, based across Europe and in Gaza.  Online meetings made it possible to easily get the team together for meetings, regardless of the fact that they were often separated by thousands of miles.  They really went the extra mile to ensure we got the end results we were looking for.

Are there any areas for improvement or something Yalla could have done differently?

To be honest, I don't think there's anything that could have been done any better.  They were brilliant to work with throughout the process.

BACKGROUND

Please describe your company and position.

I am the CTO of TeamKinetic

Describe what your company does in a single sentence.

Build SAAS products to help manage and promote volunteering

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yalla to accomplish?

• Update and refresh existing mobile app
• Create a viable white label version of the app

SOLUTION

How did you find Yalla?

Referral

Why did you select Yalla over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Yalla were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Redesign and refresh current native apps using React Native to provide a cross platform code base that we could use to creater Android and iOS version.

Develop a system to create a whitelabelled version of the base app in iOS and Android that has some additional features and customisations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful release of native apps
• Speed of issue resolution
• Sprints

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• We have a clear timeline and design document before the project started.
• The team were accessible and quick to respond
• Issues that could not be solved were escalated and more team members were brought in that might have insight.
• There was some timeline slip as there always is but this was also due to design changes and delays out of Yalla's control

What was your primary form of communication with Yalla?

Virtual Meeting

What did you find most impressive or unique about this company?

Mission and company goals, using global devlopers from underrepresented cultures or from troubled geo-political areas.

They have quality project management and organization.

Are there any areas for improvement or something Yalla could have done differently?

More oversight of completed work to ensure consistent quality levels.

BACKGROUND

Please describe your company and position.

I am the Marketing & Communications Officer of a nonprofit company.

Describe what your company does in a single sentence.

We are the UK's leading kidney patient support charity. We offer advice, support, and financial grants and assistance to kidney patients and their families across the UK every year.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yalla to accomplish?

Build a free-to-use step-by-step support guide for kidney patients who wish to claim Personal Independence Payment (PIP).

SOLUTION

How did you find Yalla?

Referral

Why did you select Yalla over others?

• Pricing fit our budget
• Referred to me

How many teammates from Yalla were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this project was to build a free-to-use step-by-step support guide for kidney patients claiming PIP benefits. It was designed for those patients who need guidance to apply but don't require one-to-one support (which we offer separately). We already had a clear idea of how to structure the tool, so the initial discovery & design phase was mainly focused on getting the right content and creating a clickable prototype. 

We then performed user testing interviews to validate that the structure of the helper was easy to use and that the content was helpful to those patients testing it. The next step was development, followed by QA and deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uptake and reviews were the main initial outcomes used to measure success. Long term, successful applicants who benefitted from the tool will be indicative of its overall success and impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded quickly and were available when needed, in addition to scheduling several virtual meetings to guide us through key steps in the process, in addition to the provision of a full estimate timeframe.

What was your primary form of communication with Yalla?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by their commitment to completing an online tool in a limited time to the high standard expected.

Are there any areas for improvement or something Yalla could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Communications and Fundraising Manager of Shannon Trust

Describe what your company does in a single sentence.

We are a charity supporting people to learn to read and do basic numeracy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yalla to accomplish?

• Develop a completely new website

SOLUTION

How did you find Yalla?

Referral

Why did you select Yalla over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Yalla were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shannon Trust wanted a brand new website, with a better user experience. We wanted the website to be easy to navigate, accessible, suitable for multiple audiences, and reflective of our re-brand. Yalla worked with us to develop an entire product from start to finish, including creating user personas, building pathways for user journeys, wireframes and training the team on how to use Webflow. 

We needed a website suitable for a number of different user types, and Yalla worked with us to ensure we created the best user experience for them all.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website performs at least average, and usually above average, compared to sector averages across all key metrics. Metrics include bounce rates, time spent on the website, new and returning visitors, page views etc. Feedback from key audiences was positive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used Notion to track the project including timelines, progress updates and staff members assigned to various tasks so we had a real-time reflection of how things were progressing. We had regular catch ups with Yalla throughout the process. Yalla provided additional training on things like using Notion, Webflow etc and even recorded videos of them undertaking specific tasks so we could see how it was done. 

Nothing was ever too much to ask and they never made us feel silly for asking questions! We continue to work with Yalla to help maintain and develop our website. We have a dedicated account manager and use the tools we used in the development stage to the same effect.

What was your primary form of communication with Yalla?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I personally love Yalla's values and the fact that their clients fit into their organisational values too. The team works across different countries effectively and all of them were friendly and knowledgeable. Despite having a vast amount of knowledge within the team, those of us less familiar with coding and web development never felt patronised or that we couldn't ask questions. 

Yalla even advised us on some accessibility features on our website - for example how colours affect readability - which is really important to our charity and helped us be even more accessible.

Are there any areas for improvement or something Yalla could have done differently?

We were really pleased with the finished product and enjoy continuing to work with Yalla to this day

BACKGROUND

Please describe your company and position.

I am the Research Assistant of University of Manchester

Describe what your company does in a single sentence.

The company is a public research institution recognised for its wide range of courses, exceptional teaching and facilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yalla to accomplish?

• To create an effective online tool to measure volunteers' personal and professional development.

SOLUTION

How did you find Yalla?

Referral

Why did you select Yalla over others?

• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The project aimed to develop an online tool for organisations to track their volunteers' personal and professional growth. We wanted the tool to benefit both the organisation and its volunteers. It needed to incorporate the pre-developed MOVE iT questionnaire, the validated Utrecht Work Engagement Survey, and the life satisfaction survey. 

We envisioned the tool generating customisable visual reports that could serve as a future reference for organisations and volunteers. One of the key features we wanted to incorporate was allowing users to compare their results with other organisations while maintaining data anonymity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To develop an effective online tool that the NHS can distribute to organisations to measure the personal and professional growth of volunteers. Key features we wanted from the tool: 

• create reports 
• store data 
• all participant's data remain anonymous 
• compare data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We appreciated how informative and approachable Yalla was throughout the entire process. They were very organised, holding regular, engaging meetings during the development process. In these meetings, they guided us through each stage of development, showing us landscapes, data mapping, and wireframes. It felt like we were part of the whole process, with the opportunity to give input at any stage. 

Yalla was approachable throughout these meetings, always checking if we were satisfied and addressing any concerns we had. Working closely with Erica, Joe, and Simon was a very positive experience, they were always happy to help and offered great ideas that have now enhanced the tool with great features. 

It was great learning how to use the new platforms that Yalla introduced for easy communication and updates through Notion and Loop. Having never used these platforms before Yalla always ensured their Notion was user-friendly, visually appealing, and easy to follow. We particularly appreciated the final playbook that Yalla created for us on Notion. 

Having all the information about how the tool works, who can access which areas, and links to videos in one place will be extremely beneficial. This will help us in the future to educate organisations about the tool. We are delighted with the final online tool that has been developed. Yalla has optimised its functionality and enhanced important features like customisable reports and comparisons across data. 

The online tool is professional, user-friendly, and engaging and we believe, once launched to a wider population, that both organisations and volunteers will benefit from using it. Due to the Gaza-Israel conflict, later areas of the project were delayed. However, one of the reasons we liked Yalla before our collaboration was their supportive approach to staff development through capacity building. Therefore, we completely understood the situation and the NHS granted the project a no-cost extension.

What was your primary form of communication with Yalla?

Virtual Meeting

What did you find most impressive or unique about this company?

Yalla impressed us throughout the project with their organisation, creativity, and communication skills. They scheduled regular meetings to keep us updated on their progress and the tool's development. They created an environment where we felt comfortable asking questions or sharing ideas. Their creativity was excellent and they also involved our creativity as well. 

We appreciated how they asked insightful questions about the tool, covering aspects we hadn't even considered. The team was great at responding to emails and didn't take long to reply to comments on Notion. Having this great communication made us feel at ease with the development of the tool. 

We believe Yalla did a great job with their attention to detail. This included gathering suitable images, ensuring the tool is user-friendly on both phones and laptops, and incorporating cookies to store data so participants could return to complete unfinished surveys. 

A crucial feature to incorporate was preserving the anonymity of volunteer data from other users and organisations. Yalla devised a method to achieve this using unique pins and usernames, enabling volunteers to avoid sharing their email addresses.

Are there any areas for improvement or something Yalla could have done differently?

No, we thoroughly enjoyed working with Yalla and appreciated their efficiency and effectiveness throughout the project. We are pleased with the final product and thank everyone on the team who contributed to it.

BACKGROUND

Please describe your company and position.

I am the Communications Officer of Social Mobility Foundation

Describe what your company does in a single sentence.

We are a national charity whose vision is a society where talent from all social backgrounds is nurtured, harnessed and rewarded.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Yalla to accomplish?

• Build and launch our new website

SOLUTION

How did you find Yalla?

Online Search

Why did you select Yalla over others?

• Great culture fit
• Company values aligned

How many teammates from Yalla were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Nine-month production period to deliver on 'SMF Online' - our new website. We worked on UX design, user journeys, designing and production for our new website, which launched in September 2023.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a brilliant new website that demonstrates our vision and mission to the world and effectively serves to communicate our charity's strategy to the world. We are able to edit and update the website with ease thanks to Yalla's incredible culture of collaborative working and meeting all our needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yalla has excellent project management. All deadlines were met. What was most impressive was their ways of working; they managed our online working relationship excellently. Yalla created clear and effective ways for us to work together in a hybrid manner and constantly meet all our needs.

What was your primary form of communication with Yalla?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The culture at Yalla is definitely the most impressive and unique thing. They have an incredible way of making everyone feel supported and on the same page. Yalla bring you into their family and go above and beyond to meet any needs.

Are there any areas for improvement or something Yalla could have done differently?

None at all.

BACKGROUND

Introduce your business and what you do there.

I’m an impact and service development lead for a social housing provider. We provide various services to residents to prevent evictions and homelessness.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Yalla?

We support residents with welfare benefit claims; we anticipate a high volume of new claims over the next few years due to government reforms. We wanted to prepare ourselves to support the influx by building a self-help tool to free up capacity for in-person claims. 

We had developed a proof of concept prototype, so we went out to market looking for a development partner who could work with our non-technical team of welfare reform experts to help us build the tool.

SOLUTION

What was the scope of their involvement?

We shared our proof of concept and prototype with Yalla and gave them basic guidelines and images for the design and functionality of the tool. Then, they essentially built the tool from scratch to match our requirements.

The tool is a dynamic website that guides users through the complex nature of the welfare claims process by breaking it down into simpler steps. They’ve written engaging language and developed intuitive functionality for the tool’s frontend. They’ve also created a backend CMS, allowing us to update any changes in government requirements in real time. 

Our research has shown that customers turn to trusted organizations within the charitable sector to guide them through complex processes like ours. Yalla uniquely developed the tool, enabling other charitable organizations to apply their branding to it. As a result, we’ve been able to share the tool with the entire charitable sector. 

What is the team composition?

We mainly worked with Joe (Co-Founder & Project Manager) and Jem (Co-Founder & Lead Designer). During the process, we also worked with their technology and branding teams. 

How did you come to work with Yalla?

We found Yalla through a competitive tendering process. Yalla had thoroughly researched our problem, and they won us over by submitting an engaging brief. They made a compelling case for how they planned to engage users and organizational staff during the development process, which was essential to us. 

How much have you invested with them?

We invested roughly $30,000–$50,000 in the partnership with Yalla. 

What is the status of this engagement?

We began working with Yalla in May 2021, and they completed the project in September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After undergoing a soft launch, we’ve shared the tool with about 100 other charitable organizations, who’ve created their versions of the tool under different branding. 

The tool is exceptionally user-friendly; Yalla has developed a simple solution to a complex problem. We’ve received overwhelmingly positive feedback from end users and internal staff, which is invaluable. We’ve also won an award for the tool and been nominated for two others. 

How did Yalla perform from a project management standpoint?

The Yalla team was timely and reliable; they over-delivered on their promises and worked beyond the brief. The final result exceeded our expectations; they delivered more than we could have ever imagined within our desired time frame.

We involved many subject matter experts and user groups in the process, and they remained very flexible with us. During the development process, we only had one functionality issue we hadn’t identified during testing, but they resolved it within 24 hours.  

We used GitHub and Trello to keep track of the project and Notion to share content. For communication, we used email and Google Meet.

What did you find most impressive about them?

I was most impressed with their commitment to the task at hand. The Yalla team immersed themselves in the problem and tried to understand the complexities from a user’s point of view. 

They engaged with the project head-on so they could genuinely serve our clients, which was brilliant. They were very creative and innovative in their approach, which led to a simple, yet effective, final solution.

We’re delighted with the partnership. 

Are there any areas they could improve?

I have nothing Yalla could improve on; we’re looking forward to working with them again.

Do you have any advice for potential customers?

Since this project was our first digital development initiative, I don’t have much advice. However, I strongly recommend working with Yalla.

BACKGROUND

Please describe your company and your position there.

I am the communications and business systems and data lead at Chiltern Music Therapy. We are an employee owned, non-profit organisation providing music therapy and community music services across England.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Yalla?

Our website was created 10 years ago and was built in such a way that meant we couldn't easily make changes. As an agile company which is continually evolving, we needed a more flexible website. We hired Yalla to design and build our new site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for web designers that had similar values to ourselves and had the right experience. We approached a number of organisations with a brief and asked them to send us a proposal of how they would help and work with us. Yalla stood out to us from the beginning and we already had experience working with them on a previous project. We really liked their approach, ensuring the site would be user led and we also liked the CMS they suggested.

Describe the project in detail and walk through the stages of the project.

We started off with a ways of working meeting to ensure we knew how each other worked best. We then had a kick off design session to talk through ideas. We then met in person to look at user personas, journeys and stories. We then mapped out the site and demoed it. There was then a round of user testing. We then added content to the site and reviewed issues. We are now in an ongoing development phase.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with the UX team, the design team, and then the development team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our bounce rate has dropped from 87% to 57%. The website is much clearer, and people can more easily find the information they need.

How effective was the workflow between your team and theirs?

Really effective and great. Everything was on Notion and then on GitHub, which made it easier to monitor the work.

What did you find most impressive or unique about this company?

Their processes are structured and well-thought-out. There were clear expectations from the start, and we worked out how we would best work together. 

Are there any areas for improvement or something they could have done differently?

The user testing didn't quite go as smoothly as we'd have liked. It would have been good to know about this at a much earlier stage so we could have longer to approach people. We also felt that we could have allowed more time to put content together as this was a very large part of the project that was only given a few weeks