XL.net

BACKGROUND

Please describe your company and position.

I am the managing member of patterson law firm, llc

Describe what your company does in a single sentence.

We provide legal services for business and individuals, including helping businesses and individuals avoid litigation beforehand and, when in litigation, aggressively pursue their rights.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire XL.net to accomplish?

Replace existing IT vendor

SOLUTION

How did you find XL.net?

Referral

Why did you select XL.net over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Transition out of existing IT vendor to provide IT managed services for our firm.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Seamless transition and implementation of new managed IT services provider.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was well-planned, well-executed, and done on time, with responsiveness exceeding our expectations and far better than the competition.

What was your primary form of communication with XL.net?

Virtual Meeting

What did you find most impressive or unique about this company?

Responsiveness and quality of IT personnel. Issues were addressed promptly by extremely knowledgeable individuals.

Are there any areas for improvement or something XL.net could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am the office manager for our Accounting Firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire XL.net?

We hired XL.net as our MSP.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviews multiple vendors and choose XL.net based on their knowledge & focus on Cyber Security on top of their IT knowledge.

Describe the project in detail and walk through their service package.

Project is ongoing but they are working to bring our IT infrastructure up to par with the needs to today's IT environment.

How many resources from the vendor's team worked with you, and what were their positions?

We've spoke with multiple people from the head of the company to their IT service desk and everyone has been extremely helpful and great to speak with.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is still in it's early stages, but we have a lot of exciting things planned to implement.

How effective was the workflow between your team and theirs?

Very effective. They respond quickly and are quick to escalate as needed. They are not afraid to put high-end resources in front of a problem to solve it. They don't run from an issue.

What did you find most impressive or unique about this company?

Their laser focus on Cyber Security.

Are there any areas for improvement or something they could have done differently?

None come to mind.