Xatch Software Inc.

BACKGROUND

Please describe your company and your position there.

I am thegeneral manager. We are manufacturers and exporters of high-quality Reactive Blue P3R. It is a dye used to colour clothes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xatch Software, and what were your goals?

We had no website since our company's inception and were eager to build one with best-in-class design and user friendly experience

SOLUTION

How did you select this vendor and what were the deciding factors?

We had sour experiences in past realted to I.T. services but were delighted and consider ourselves lucky enough to work with Xatch Software and its team. We posted on upwork regarding our requirement and they reached us on the same platform.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the initial meetings, we discussed regarding UI/UX of website and its functionalities. They promised us a timeline but delivered before the mentioned timeline and with accurate results. Our website is created using PHP, HTML, CSS, Jquery etc.

How many people from the vendor's team worked with you, and what were their positions?

The entire team of Xatch Software were keen and took an active interest in working on our project but were shocked to see the involvement of Yash (C.E.O) himself along with developers and project managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of website we saw their precise work on keywords and had attained a far better position on Google Search Result in initial days itself. The Deliverables were on time and were best-in-class

Describe their project management style, including communication tools and timeliness.

They used Zoho and Trello for internal communication and emails for keeping a track of the exchange of messages.

What did you find most impressive or unique about this company?

Their speed, accuracy, and creativity. Their dedication and hardworking attitude impressed us the most.

Are there any areas for improvement or something they could have done differently?

No we don't think as of now they need any improvement as far as they under the leadership of Yash.

BACKGROUND

Please describe your company and your position there.

I'm working as outsourcing manager at a chemical firm called Multichem Corporation. We manufacture paints and textitle pigment emulsions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xatch Software, and what were your goals?

We had a website which was created three years back but it wasoutdated and dull in design so we contacted Xatch Software to re-create one for us and they did the work with complete accuracy and innovation.

SOLUTION

How did you select Xatch Software and what were the deciding factors?

We searched online for best I.T. companies and came in contact with them. After inital meetings we were impressed by their intial works and their pricing was pocket friendly which became a deciding factor for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our website represented our products and our company profile with contact us feature, live chat feature and whatsapp module. We were pleased to see their dedication related to work and the web designs they gave us. They used PHP for web development.

How many people from the Xatch Software team worked with you, and what were their positions?

Around 10 people worked with us and were highly qualified team of engineers with an experience of quite a few years and even the C.E.O looked towards the projcet progress in all stages

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our new website our sales sky rocketed and our page rankings improved naturally and we saw a surge in website visitors. Our all it benefitted our business.

Describe their project management style, including communication tools and timeliness.

We were alloted a project who overlooked over the entire process and informed us about every second of it without any delay. We used many CRM/s for constant communication and interaction.

What did you find most impressive or unique about this company?

Their working style and dedication in serving us have been impressive. Never expected someone could be so genuine and happy to help even after so many corrections in the project.

Are there any areas for improvement or something they could have done differently?

They should increase the no. of visits for better understanding of technicalities and for stronger bond with client.

BACKGROUND

Please describe your company and your position there.

I am a export manager in RDM Industries. I have my business accross 5 other locations in Gujarat.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Xatch Software?

We hired Xatch software for making our company's E-commerce website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We came accross with many other companies but after seeing the determination and services; we finalized Xatch software.

Describe the project in detail and walk through the stages of the project.

They implemented our new website and also migrated every minute information (standard) and made our website convenient for our clients.

How many resources from the vendor's team worked with you, and what were their positions?

Their CEO is very humble and was our main point of contact. Other than him there were 2 other people involved.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Website implementation scaled our business upto 70%.

How effective was the workflow between your team and theirs?

Everything was completed on time. There was full transperancy between both the parties. Mode of contact was either mail or chat or call. Team is very intact and usually replies within 30 mins.

What did you find most impressive or unique about this company?

I appreciated that they took time to understand the project, which is why the outcome was just perfect and which made their company a complete fit for situation.

Are there any areas for improvement or something they could have done differently?

We wish that they could teach us how to make improvisation in website but that's completely out of scope for their work.