X2 Labs

BACKGROUND

Please describe your company and position.

I am the Product Management of Portico

Describe what your company does in a single sentence.

An EdTech SaaS company providing technology and services that support trade schools and higher education institutions across the entire student lifecycle. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Labs to accomplish?

• Build and Support Mobile App
• Engineering Resources for Development

SOLUTION

How did you find X2 Labs?

• Online Search
• Other

Why did you select X2 Labs over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from X2 Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

X2 Labs has supported our organization across multiple technology initiatives over several years, primarily within our CRM, and document management products. Their scope of work has included web and our mobile development, AI engineering, project management, product enhancements, technical problem-solving, and ongoing engineering support. Our engagements have ranged from defined project-based work to longer-term staff augmentation, where members of the X2 Labs team have worked directly alongside our internal product and engineering teams. They have helped us fill critical resource and expertise gaps, support existing products, build and enhance new functionality, and contribute across different areas of our technology stack based on evolving business and product needs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our work with X2 Labs has resulted in the successful delivery of numerous product enhancements and initiatives across our CRM and document management products. Their support has allowed us to increase development capacity, fill critical resource and expertise gaps, and continue delivering against our product roadmap without sacrificing quality or momentum. They have helped us bring new functionality to market across both web and mobile experiences, expand our technical capabilities into areas such as AI, and provide continuity during periods when additional engineering or project management support was needed. Their ability to integrate quickly with our team and contribute across multiple areas of the product has consistently helped us maintain progress, meet project objectives, and deliver value to our customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

X2 Labs has consistently been reliable and responsive throughout our work together. They communicate clearly, keep work moving, and are transparent about timelines, progress, and any challenges that might arise. They have delivered reliably against our expectations and have always been willing to adjust as priorities or needs change. One of their strengths is their ability to work within our existing processes rather than requiring us to adapt to theirs. Whether managing a defined project or working directly alongside our internal teams, they are proactive, organized, and easy to collaborate with. When we have needed them to pivot, take on something new, or provide additional support, they have been quick to respond and find a path forward.

What was your primary form of communication with X2 Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about X2 Labs is how well they combine technical expertise and innovation with the ability to truly become part of the team. They are technology forward, modern in their approach, and continually bring new ideas and perspectives to the table. Just as importantly, they are incredibly adaptable to our culture and the way we work. Over the years, they have become a true extension of our team rather than feeling like an outside vendor. They understand our products, our priorities, and how our teams operate, which allows them to step in, collaborate, and contribute in a way that feels very natural. That combination of innovation, adaptability, and genuine partnership is what makes X2 Labs unique.

Are there any areas for improvement or something X2 Labs could have done differently?

None. I would recommend X2 Labs without hesitation. Having worked with them for many years and across a wide range of needs, I have a high level of confidence in both their capabilities and the way they approach a partnership. They are the kind of team I would feel comfortable referring to a colleague or another organization because I know they will take ownership, represent themselves well, and genuinely invest in the success of the teams they work with.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Futi, a next-generation soccer live score app offering tactical insights, visuals, and simplified club analytics to help fans understand and follow matches in real time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Labs to accomplish for your live score and analytics platform?

X2 Labs brought our app from a half-completed state to a functioning MVP on a fixed deadline around the World Cup, including integrating 15+ machine learning models while ingesting live, messy data during matches.

SOLUTION

What was the scope of their involvement?

The team has handled all aspects of the app with incredible dedication and expertise., including recognizing and bringing in an external contractor to help with specific aspects of the project that required it.

What is the team composition?

We’ve worked with 7 teammates from X2 Labs.

How did you come to work with X2 Labs?

We found them on Clutch. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost. When we met with them to discuss the project, they'd shown outstanding effort in understanding the scope and challenges, which was a pattern that continued as we have worked with them afterward.

What is the status of this engagement?

We started working with them in February 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

X2 Labs has delivered an app that has received excellent reviews and user feedback. When they inherited it, it was in a half-completed state with poor documentation, and it’s now live in production. We’ve seen numerous performance improvements throughout the process that the team has proactively identified, as well as feature additions at a fast pace. We’ve also seen 5,000 downloads, 1,500 daily active users, and a 30% retention rate within the first month.

What did you find most impressive or unique about them?

The dedication of X2 Labs’ team to the project and producing quality work is impressive. They aren’t willing to accept subpar work and proactively find ways to make what they’re producing better than we’ve asked for. They’ve taken this project on and treated it as their own, so they truly feel more like partners than an external team.

How do they enable your team?

X2 Labs’ team has shown an extraordinary amount of dedication and professionalism and cares just as much about our business goals as we do. They have been incredible to work with as partners and as people and I would strongly recommend them to other businesses in the mobile app space.

Are there any areas they could improve?

No.

BACKGROUND

Please describe your company and position.

I am the Accreditation, Box Office, Customer Service & Database Manager of Red Sea International Film Festival

Describe what your company does in a single sentence.

The Red Sea International Film Festival celebrates cinema by showcasing groundbreaking films, supporting emerging talent, and fostering industry connections in the heart of Jeddah.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• Develop a functioning, easy to use mobile app for the festival

SOLUTION

How did you find X2 Mobile?

Mobile World Congress

Why did you select X2 Mobile over others?

• Company values aligned
• Film Festival Experience

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Red Sea International Film Festival (RSIFF) Mobile App will serve as a comprehensive digital platform designed to enhance the festival experience for attendees, industry professionals, and accredited guests. The app will provide seamless access to festival information, ticketing and real-time updates.

Key Deliverables:
Fully functional iOS and Android mobile applications
Integration with the festival’s ticketing system
User-friendly UI/UX with a seamless navigation experience
Interactive schedule with real-time updates 
Push notification system for instant festival updates
Secure payment gateway for ticket purchases

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. User Engagement & Adoption
Total App Downloads – Number of installations on iOS and Android.
Active Users – Daily and total active users during the festival.
User Retention Rate – Percentage of users returning to the app after first use.
Average Session Duration – Time users spent in the app per session.

2. Ticketing & Box Office Performance
Percentage of Tickets Sold via the App – Share of total ticket sales processed through the app.
Badge Booking Rate – How many users used the in-app badge booking system.
Digital Ticket Scans – Number of QR code check-ins via the app.
Revenue from Purchases – Amount generated from App ticket sales and transactions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The X2 Mobile development team demonstrated strong project management skills, ensuring that all deliverables were met on time and with great attention to detail. Their workflow was well-structured and efficient, keeping us informed throughout the process with clear timelines, regular updates, and proactive communication.

They were highly responsive to our needs, quickly addressing any feedback or adjustments required. Their problem-solving approach and willingness to accommodate last-minute changes made the collaboration seamless. Overall, their professionalism, reliability, and commitment to quality played a key role in the successful launch of the app.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about X2 Mobile was their deep understanding of how a film festival operates and their ability to tailor solutions that truly enhanced the festival experience. Rather than just delivering a standard app, they anticipated the unique needs of a film festival environment, integrating features that streamlined ticketing, and real-time scheduling with precision. Their deep understanding of our festival's needs, innovative solutions, and commitment to excellence made them an invaluable partner in delivering a successful app.

Beyond the original scope, they went the extra mile to ensure the app's success, proactively addressing challenges we hadn’t considered. Whether it was optimizing adding coupon codes, refining user engagement tools, or implementing last-minute enhancements to improve attendee experience, their commitment to excellence and problem-solving mindset made a significant impact. Their dedication and flexibility turned the app into an essential tool for both festival organizers and attendees.

Are there any areas for improvement or something X2 Mobile could have done differently?

At this time, there’s nothing that comes to mind in terms of areas for improvement. X2 Mobile demonstrated exceptional expertise, responsiveness, and commitment throughout the project, ensuring that the app met all our needs and exceeded expectations. Their proactive approach and willingness to go above and beyond made for a smooth and successful collaboration.

BACKGROUND

Please describe your company and position.

I am the Project Director of Center for the Collaborative Classroom

Describe what your company does in a single sentence.

We are an educational publisher of  early childhood and elementary level literacy curriculum and digital tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• Improve functionality of mobile apps for teachers
• Develop web-based apps for teachers

SOLUTION

How did you find X2 Mobile?

Existing relationship

Why did you select X2 Mobile over others?

• Good value for cost
• Previous experience

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The X2  Mobile team has provided continuous development of a mobile app, Card Deck, for teachers to help students learn to read. This has involved:

• Adding new features
• Fixing bugs
• Ensuring accessibility
• Expanding the app to accommodate new content

They also help us provide technical support to our customers and they have built a web-app version of Card Deck, which has similar functionality to the mobile app. They took advantage of the new format to suggest and deliver new features that make it more useful to teachers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On-time delivery of product and feature releases
• Positive feedback from users on features of product
• Increased adoption of the app as new features are rolled out

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• X2s project manamgent has been terrific.  
• They track their work.
• They are transparent about progress.
• They are very responsive to questions, support issues, and feedback.
• They manage the work in a way that aligns with our business needs.

What was your primary form of communication with X2 Mobile?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• I appreciate X2 Mobile's interest and ability to really understand the content and context of users. 
• They are always eager to see the products in action to help them improve the apps.  
• They ask good questions.
• They were very helpful in helping us translate a complex teaching sequence into a user-friend experience for teachers.

Are there any areas for improvement or something X2 Mobile could have done differently?

None! X2 is always willing to work with us and be flexible as our priorities change. 

BACKGROUND

Please describe your company and position.

I am the VP of Product of an education company

Describe what your company does in a single sentence.

As a company dedicated to education, We create more time for learning, improves access to digital resources, and simplifies rostering and account provisioning while providing usage analytic data to key stakeholders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• Build a new product to take to market.
• Maintain mobile app

SOLUTION

How did you find X2 Mobile?

• Unknown to me

Why did you select X2 Mobile over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our platform will be a place to collect evidence based on various frameworks that clients can use to demonstrate compliance. Users will upload evidence of compliance (text, attachments) and interact with reviewers on specific criteria. Both clients and reviewers will assess compliance based on predetermined rubrics that measure each criteria.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliver an MVP in 12 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

X2 Mobile is very responsive. They delivered every key metric on time and were very responsive and professional with scope changes.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

X2 Mobile has been working with us for many years. I began working with them in December 2022. What impresses me most is how easily their product manager, Diana, fits in with our team. We consider her one of our own. She is competent, an excellent communicator, and is able to take our ideas to fruiting while meeting our budget and timeline.

Are there any areas for improvement or something X2 Mobile could have done differently?

We had some issues with our CEO not liking the UI/UX design. I think both X2 Mobile and us could have collaborated sooner with key stakeholders on the design approval. Instead, we were left scrambling toward the end of the project.

BACKGROUND

Please describe your company and position.

I am the Digital Video Manager of Ubongo

Describe what your company does in a single sentence.

Ubongo is Africa's leading producer of kids' edutainment: we create fun, localised and multi-platform educational content that helps kids learn, and leverage their learning to change their lives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• To provide Mobile App Development professional services
• To build a children's app where kids can learn, watch, read and play with all Ubongo content.
• Build a testable prototype and a final production version of the app

SOLUTION

How did you find X2 Mobile?

Edtech event in London

Why did you select X2 Mobile over others?

• Great culture fit
• Company values aligned
• Great team

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired X2 Mobile to provide Mobile App Development professional services to build a children's mobile app that will allow children to stream videos, read books, play games, and listen to music. Their scope of work included: 

• providing a proof of concept or testable prototype (should include the User Interface, a functioning menu, and simple video, audio, and text playback)
• providing the production version (version 1) of the app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Constant communication from the team and weekly check-ins/meetings after each sprint. The team quickly achieved tasks and effectively communicated each step they took or any challenges they faced.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager was amazing and so great to work with. She has excellent communication skills and always gives timely responses. She was always available whenever our team needed something and would promptly provide feedback. Items were always delivered on time, and they responded to all our needs in a timely manner. The project management was so great and made the whole experience so smooth.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team is so great and really takes time to listen and provide to our needs. They have excellent communication skills and we worked really well together.

Are there any areas for improvement or something X2 Mobile could have done differently?

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BACKGROUND

Please describe your company and position.

I am the CEO and Founder of CMC Development GmbH

Describe what your company does in a single sentence.

Our ideea is to promote and expand practicing of water sports like kitesurefing, windsurfing worldwide thru one mobile application.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• design and programm our app
• help with marketing

SOLUTION

How did you find X2 Mobile?

• Clutch Site

Why did you select X2 Mobile over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team developed the app from scratch; we just provided a list of features and some frameworks. They were able to grasp our focus and even suggest the priority of certain features. The backend was also handled by the X2 Mobile Team, which took charge of administering our considerably large database. We released three versions together, starting with the MVP, which had limited functions and lacked Points of Interest (POIs).

During the V2 phase, they uploaded our database and tested the search functionality and data display features. With the latest update, the team implemented improvements and introduced new features, such as user accounts, to enhance the app's functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We tested the features and functionality in a small group of users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We significantly changed the initial approach a couple of times, which of course led to some delays in the timeline. However, we are happy though that the team was open, listened to our demands, and was able to implement our requests.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team is young and very dynamic, working hard to understand the mechanisms and the problems we are trying to solve. I would appreciate more input regarding strategies to increase user awareness.

Are there any areas for improvement or something X2 Mobile could have done differently?

It was not part of our agreement, but I wish I could receive some tips on app store marketing and optimization, for example, creating app landing pages for iOS.

BACKGROUND

Please describe your company and position.

I am the Director of Scripor Alphabet Ltd

Describe what your company does in a single sentence.

My company is implementing globally the tactile color alphabet, known as the Scripor alphabet; the word “color” – regardless of language, dialect, culture, or geographic location – has been reduced to a unique, simple, and universal symbol, allowing the visually impaired to effectively read, write, identify, recognize, and differentiate colors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• create the mobile app
• spreding the color code, globally

SOLUTION

How did you find X2 Mobile?

Referral

Why did you select X2 Mobile over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from X2 Mobile were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Scripor Alphabet Mobile App is an innovative application designed specifically for the visually impaired to learn and master the Scripor Alphabet, a unique tactile writing system that represents colors. The app's primary goal is to provide an accessible and engaging platform for the blind and visually impaired community to learn about colors and express themselves through this revolutionary alphabet. Scope of the Scripor 

• Alphabet Mobile App: 
  • Scripor Alphabet Education: The app will introduce users to the Scripor Alphabet, providing comprehensive lessons on how to read and write each character representing different colors. The lessons will include both text-based and audio instructions to accommodate users with varying preferences and needs. 
  • Tactile Learning Experience: The core feature of the app is to provide a tactile learning experience for visually impaired users. It will leverage the haptic capabilities of mobile devices to create dynamic and interactive tactile representations of colors using the Scripor Alphabet characters. 
  • Color Exploration: The app will offer various interactive tools for users to explore colors. Users can select a color from the color spectrum, and the app will generate the corresponding tactile representation using the Scripor Alphabet, allowing them to feel and understand the color through touch. 
  • Color Combinations and Blending (future): The app will provide features for users to explore color combinations and blending techniques. They can learn how to create new colors by combining existing ones and understand the concept of color mixing. 
  • Community and Sharing (future): The app may include a community platform where users can share their artwork, exchange ideas, and provide support to each other. This social aspect can create a sense of belonging and encourage collaborative learning. 
  • Accessibility Features: The app will be designed with a focus on accessibility, ensuring compatibility with screen readers and VoiceOver on iOS devices. It will comply with accessibility standards, making it user-friendly for individuals with visual impairments. 
• Summary of Key Deliverables: 
  • A mobile application is compatible with both Android and iOS platforms. 
  • Comprehensive lessons on the Scripor Alphabet for visually impaired users. 
  • Tactile learning experience through haptic representations of colors. 
  • Interactive tools for color exploration and understanding color combinations. 
  • An artistic canvas for users to create and share artwork using the Scripor Alphabet. 
  • A potential community platform for users to connect and engage. 
  • Accessibility features for screen readers and VoiceOver compatibility. 
  • User-friendly interface and intuitive navigation optimized for visually impaired users. 
  • The Scripor Alphabet Mobile App aims to revolutionize the way visually impaired individuals perceive and engage with colors. 

By offering an accessible and interactive platform, it empowers users to express their creativity and fosters a community of learners sharing their unique experiences with this tactile alphabet of colors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the Scripor Alphabet Mobile App project that demonstrate progress or success can be assessed through various key performance indicators and user engagement metrics. These outcomes can be used to evaluate the effectiveness of the app in achieving its goals and meeting the needs of its target audience. Some of the measurable outcomes include: 

• User Engagement: Tracking the number of active users, their frequency of use, and the average time spent on the app per session. Increased user engagement indicates that the app is compelling and valuable to its audience. 
• Completion Rate of Lessons: Monitoring the percentage of users who complete the Scripor Alphabet lessons. A higher completion rate signifies that users find the content engaging and useful for their learning. 
• Exercise Performance: Analyzing user performance in practice exercises and quizzes. Improvements in exercise scores over time indicate that users are effectively learning and applying the concepts. 
• Artwork Creations: Assessing the quantity and quality of artwork created using the Scripor Alphabet characters. Increased user-generated content indicates that the app fosters creativity and artistic expression. 
• Color Exploration and Combinations: Measuring the frequency of users exploring colors and trying out different combinations. A high number of color explorations suggests that users are actively using the app's features to enhance their understanding of colors. 
• Community Engagement: If a community platform is included, monitor user participation, interactions, and feedback. Positive engagement within the community demonstrates that users find value in connecting with others and sharing their experiences. 
• Accessibility Compliance: Evaluating the app's compatibility with screen readers and adherence to accessibility standards. Ensuring that the app is accessible to visually impaired users is crucial for the project's success. 
• User Feedback and Ratings: Collecting and analyzing user reviews, ratings, and feedback on app stores or through surveys. Positive feedback and high ratings indicate user satisfaction and overall success. 
• Retention Rate: Calculating the percentage of users who continue using the app over an extended period. High retention rates show that users find value in the app and are likely to recommend it to others. 
• Market Reach: Assessing the number of downloads and installations of the app. A wide market reach indicates that the app has effectively reached its target audience. 
• Media and Press Coverage: Monitoring media and press coverage of the app. Positive reviews and articles in reputable sources can demonstrate the project's impact and success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management demonstrated a positive approach, characterized by prompt and responsive actions to address our needs effectively. The team prioritized effective and timely communication, which played a crucial role in ensuring the project's smooth progress and ultimately led to successful delivery. Their ability to promptly address concerns and maintain clear lines of communication greatly contributed to the project's overall success.

What was your primary form of communication with X2 Mobile?

Virtual Meeting

What did you find most impressive or unique about this company?

• Cutting-Edge Technology
• Strong Client Relationships
• Award-Winning Projects
• Social Impact
• Diversity and Inclusion

Are there any areas for improvement or something X2 Mobile could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO of Verity IQ

Describe what your company does in a single sentence.

Verity IQ offers software solutions to Higher-Education institutions for CRM and student lifecycle management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire X2 Mobile to accomplish?

• Build native iOS and Android apps for our CRM features
• Facilitate great user experience when accessing our CRM features
• Establish a long-term partnership to assist with future projects

SOLUTION

How did you find X2 Mobile?

Online Search

Why did you select X2 Mobile over others?

• Great culture fit
• Other

What was the size of X2 Mobile’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our software solution relies heavily on web real time communication for voice, SMS/MMS, WhatsApp, chat, email, and video. For this reason, we needed native mobile apps to reach local device capability for telephony to receive and make phone calls, as well as ease communication via all the other CRM contact paths. The CRM features are complex and mission critical with real-time workflow events built in, and thus notification banners were a must-have!

Additionally, the activity calendars with built-in workflow automation required increased usability to encompass the complexity behind this feature. Overall, we needed great focus on the user experience to match our web application, even though the screen space on a mobile device is much more limited, compared to the desktop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Scope, Cost, Quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

So far, the project timelines were carefully measured, communicated, and the deliverables were ultimately met as we expected. We appreciate the open communication along the way and the willingness to accommodate our priorities.

What was your primary form of communication with X2 Mobile?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are most impressed with their ability to deliver a high-quality product on time.

Are there any areas for improvement or something X2 Mobile could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Cluj-Napoca Municipality is the local authority of the second biggest city in Romania. The reviewer is the Chief Service of Citizen Information Centre of the Municipality and a part of the internal innovation team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire X2 Mobile, and what were your goals?

The city’s objective is to increase the use of the public bus system connecting such areas and the city for daily commutes. A key issue identified by the city is the lack of reliability and predictability of the current system connecting the commuting zones and city. Despite a fixed timetable, buses often have changes to their schedule due to traffic or other incidents.

SOLUTION

How did you select this vendor and what were the deciding factors?

The technical solution takes a simple and innovative approach to offer real-time data to the Cluj Public Transport users. The bus position is accessed via an API that provides the GPS locations of the bus every five seconds. Based on the bus position the application predicts the amount of time it will require to get to the next station and shows its exact location on the map.

The user has real-time information on arrival time and expected delays per station The solution provides a great user experience for both iOS and Android users via native applications. Transport Cluj is very minimalistic with the objective of being a 3sec app. The user should enter and find the information needed in less than 3 sec.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• The identified need for the citizens reffers to a live support application
• For moments of high dependency (i.e in Gherogheni you have 1 bus every hour)
• When the stakes are high due to delays or disruptions (i.e you a doctor appointment)
• When waiting for the bus that is not coming
• Making decisions on the go due to delays or when in a rush
• To plan ahead in case of any changes in the schedule Major benefits the app offers
• Helps when making fast decisions on the go
• Reduce stress and anxiety by making it easy to find information or replan the journey

How many resources from the vendor's team worked with you, and what were their positions?

While a team was allocated to this project, also the leadership was availabe upon request for any type of need we had in the implementation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

• During the 5 days demo, more than 90% of the people interviewed managed to answer all the questions from the scenarios used without getting any help.
• On a scale from 1-5 how difficult was it to complete the task? - 97% of the people rated it as very easy to use, and 3% rated it as easy
• On a scale from 1-5, what is the overall level of satisfaction? - 98% of the people rated it as 5/5, 2% rated it as 4/5 • 100% of the people interviewed stated they would use the app when published.
• What is the most valuable feature? More than 90% of people mentioned the real-time tracking of the bus on the route.
• The Metropolitan area would benefit most from the app due to the lower frequency of the buses. Losing a bus means so much more there
• The most common suggestion in terms of new features to add was a search functionality for the stations.
• The most important next step is to incorporate the entire CTP bus fleet.

Describe their project management style, including communication tools and timeliness.

We had recurrent meetings and a complete periodic overview at all stages of the project

What did you find most impressive or unique about this company?

Their openness to trust us as partners and the agility to allocate all the resources identified as needed in the proper timing.

Are there any areas for improvement or something they could have done differently?

No. We have been particularly impressed by the client-centered approach that the team members had.