# WorkingMouse WorkingMouse Reviews (11), Pricing, Services & Verified Ratings - 4.8 out of 5 average review rating - 0 connections joined WorkingMouse's Network [Visit Website](https://workingmouse.com.au/?utm_source=Manifest&utm_medium=Regular&utm_campaign=Non-starter) [Get a Custom Proposal](https://clutch.co/profile/workingmouse) **Discover new boundaries** We’re an Australian software company that excels at designing and developing software solutions with the right mix of **people, process and tools.** We can help you modernise your legacy software systems with our innovative solutions. We have proven to deliver successful digital transformation projects for the Australian Federal Department of Defence and Queensland Government. Our customers can rest assure that their sensitive information is safeguarded following best practices for information security through our **ISO27001 Certification.** What makes us different? We use high-skilled local teams with proprietary tools and process to transform your outdated software systems into modern and secure cloud solutions that empower your people and operations. 🌟 **Codebots:** Our in-house platform engineering tool that automates the coding process and adapts to your specific needs and standards. 🌟 **Jidoka:** A software methodology that combined automation with human touch, to ensure quality and efficiency. Our way of working empowers cross-functional software teams by providing reusable tools and capabilities through model-driven engineering and DevOps practices. The platform is maintained by a dedicated product team, ensuring that development teams can create solutions with full product ownership and compliance with industry standards. Whether you are a government agency or an enterprise organisation, our local teams have the experience and expertise to empower you with our service. Book a chat with our experts today and find out how we can help you. ## Company Information - Minimum project size: $50,000+ - Number of employees: 50 - 249 - 1 Locations: - Milton, Australia (Headquarters) - Founded in 2012 - 1 languages: English - 1 timezones: Australia Eastern Time (AET) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 50% Custom Software Development - 17% Mobile App Development - 17% Product Design - 16% Enterprise App Modernization ### Focus Areas - Mobile Platforms: - 100% Hybrid & cross platform apps - Product Design Focus: - 100% Prototype Design - Application Platforms: - 50% Other app platform - 40% Amazon Application Development Framework - 10% Azure Platform - Frameworks and CMS: - 35% Other frameworks and CMS - 25% .NET - 20% React Native - 10% Angular - 10% React - Programming & Scripting: - 35% Other programming & scripting languages - 30% C# - 15% Java - 10% SQL - 10% Typescript - Mobile Focus: - 10% Business Intelligence Mobile App Development - 10% Consumer Mobile App Development - 10% Enterprise Mobile App Development - 10% Field Operations Mobile App Development - 10% Financial Mobile App Development - 10% Health & Wellness Mobile App Development - 10% Learning & Education Mobile App Development - 10% Mobile Commerce - 10% Productivity Mobile App Development - 10% Social App Development ### Industries - 5% Financial services - 5% Real estate - 5% Energy & natural resources - 5% Medical - 30% Government - 10% Information technology - 5% Telecommunications - 5% Education - 5% Non-profit - 10% Manufacturing - 5% Business services - 10% Supply Chain, Logistics, and Transport ### Clients - 10% Small Business (<$10M) - 45% Midmarket ($10M - $1B) - 45% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.6 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: WorkingMouse offers competitive pricing, with project costs ranging from $20,000 to $500,000 AUD. Clients commend their value for money and effective project management, noting timely delivery and high-quality outcomes. Overall, they are seen as a reliable partner with a structured approach to development. **Most Common Project Size**: $200,000 to $999,999 based on 7 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: $200,000 to $999,999 based on 5 reviews - Web Development: $200,000 to $999,999 based on 3 reviews - Bankruptcy Law: Confidential based on 1 review - Other IT Consulting and SI: $200,000 to $999,999 based on 1 review - Mobile App Development: $50,000 to $199,999 based on 1 review - Enterprise App Modernization: Confidential based on 1 review - UX/UI Design: $200,000 to $999,999 based on 1 review - BI & Big Data Consulting & SI: Confidential based on 1 review - Application Management & Support: Confidential based on 1 review - Document Digitization & Management: Confidential based on 1 review - Finance & Accounting Outsourcing (FAO): Confidential based on 1 review - Finance Law: Confidential based on 1 review - Cybersecurity: Confidential based on 1 review - Product Design: Confidential based on 1 review - Application Testing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### WorkingMouse Review Insights Overall Review Rating: 4.8 - Quality: 4.7 - Schedule: 4.6 - Cost: 4.6 - Willing to Refer: 4.8 ### Top Mentions - Transparent (4 mentions) - Timely (3 mentions) - Experienced (2 mentions) - Great project management (2 mentions) - Honest (2 mentions) - Innovative (2 mentions) - Well-organized projects (2 mentions) - Communicative (1 mentions) - Creative (1 mentions) - Easy to work with (1 mentions) - Exceptional performance (1 mentions) - Flexible (1 mentions) - High-quality work (1 mentions) - Knowledgeable (1 mentions) - Patient (1 mentions) - Personable (1 mentions) - Positive attitude (1 mentions) - Translate ideas into products (1 mentions) - Trustworthy (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Innovative Use of Codebots** The use of Codebots to expedite the development process is noted as a significant advantage by clients, allowing for faster and more efficient project delivery. **Challenges with Communication Clarity** Some clients noted challenges with communication clarity, particularly with certain project managers. Ensuring clear and proactive communication is an area for potential improvement. **High Client Satisfaction and Positive Feedback** WorkingMouse consistently receives high praise from clients for delivering user-friendly and effective solutions. Positive feedback from end-users and stakeholders is a common theme. **Flexibility in Scoping and Delivery** WorkingMouse shows flexibility in adjusting project scopes to fit client budgets and timelines, demonstrating their commitment to delivering tailored solutions. **Impressive Technical Expertise** Clients commend WorkingMouse's technical capabilities in developing custom software solutions using modern technologies like Codebots, React, and PostgreSQL. Their ability to transform legacy systems into modern platforms is highlighted. **Handling Team Changes Effectively** WorkingMouse effectively manages team changes during projects, maintaining momentum and understanding, which is appreciated by clients. **Effective Communication and Responsiveness** Clients appreciate the team's communication skills, with many noting their responsiveness and willingness to keep clients informed throughout the project lifecycle. **Strong Project Management Skills** WorkingMouse is praised for their project management, meeting deadlines, and maintaining clear communication. Clients appreciated their structured approach and ability to manage complex projects effectively. **Room for Improvement in Squad Leadership** Feedback indicates a need for improvement in squad leadership, particularly in listening to client feedback and ensuring all project components are clearly communicated. **Collaborative and Client-Centric Approach** WorkingMouse is recognized for their collaborative spirit and client-focused approach. They work closely with clients, incorporating feedback and ensuring the final product aligns with client needs and expectations. ### WorkingMouse Reviews #### Platform Dev for Credit Management Software Company (Featured Review) **The Project** - Services: Application Management & Support, Application Testing, BI & Big Data Consulting & SI, Bankruptcy Law, Custom Software Development, Cybersecurity, Document Digitization & Management, Enterprise App Modernization, Finance & Accounting Outsourcing (FAO), Finance Law, Product Design - Project size: Confidential - Project length: Aug. 2021 - Jan. 2023 **Project Summary**: A credit management software company hired WorkingMouse to develop a platform that could monitor client and customer risk. They also created an admin hub and integrated two legacy platforms. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Access Intell - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 8, 2023 **Feedback Summary**: WorkingMouse delivered all of the milestones on time, meeting the client's expectations. They had an organized project management style, and team members consisted of reliable, creative, skillful experts. The team also effectively managed a change in staffing during the project. ""Every single person we encountered throughout has been helpful, creative, competent, and accommodating."" **BACKGROUND** Please describe your company and position.I am the CEO of Access IntellDescribe what your company does in a single sentence.We operate a suite of Credit Management Software Platforms that help our clients bring on new customers, register on PPSR and guard against bad debts. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with the vendor?Access Intell worked closely with Working Mouse to scope and build a new platform in order to modernise a legacy system to a new technology set. The project was broken down into three builds, took just over a year to build, while adding new features and functionalities. There were multiple releases throughout the builds deploying to beta and production for a tight feedback loop both for Access Intell’s test users and platform customers.On a high-level, WorkingMouse:Detailed the requirements of the new application including acceptance criteria for user acceptance testing (UATs). Developed two new platforms to complement and connect with Access Intell’s existing products. One system being the SSO/Business Management Platform for Access Intell’s users to consolidate login/access into their existing products. The second platform is an industry-leading Customer Management platform that allows Organisations to monitor Payment/Insolvency Risk Ratings driven by numerous complex third-party integrations. The applications provided a fresher user experience (UX) including our new branding. **SOLUTION** How did you find WorkingMouse?ReferralWhy did you select WorkingMouse over others?High ratingsClose to my geographic locationGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from WorkingMouse were assigned to this project?15Describe the scope of work in detail. Please include a summary of key deliverables.Delivery of the Monitor Credit Management Platform and the Hub. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Working Mouse were pretty much on target with everything. They are very structured and do exactly what they said they would when they said it. Every milestone hit. Managed our expectations well.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes. They worked very much as partners. We hit multiple challenges which we tackled together. Timing estimates were spot on. Very attentive throughout.What was your primary form of communication with WorkingMouse?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?There were changes of staff during the project. We were very impressed with how they managed this and maintained both understanding and momentum. Every single person we encountered throughout has been helpful, creative, competent, and accommodating.Are there any areas for improvement or something WorkingMouse could have done differently?No. We have been delighted with our choice of partner. There were challenges but we overcame them by working together as a team. I don't think there was anything they could have done better. --- #### Platform Dev for Credit Management Software Company **The Project** - Services: Application Management & Support, Application Testing, BI & Big Data Consulting & SI, Bankruptcy Law, Custom Software Development, Cybersecurity, Document Digitization & Management, Enterprise App Modernization, Finance & Accounting Outsourcing (FAO), Finance Law, Product Design - Project size: Confidential - Project length: Aug. 2021 - Jan. 2023 **Project Summary**: A credit management software company hired WorkingMouse to develop a platform that could monitor client and customer risk. They also created an admin hub and integrated two legacy platforms. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Access Intell - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 8, 2023 **Feedback Summary**: WorkingMouse delivered all of the milestones on time, meeting the client's expectations. They had an organized project management style, and team members consisted of reliable, creative, skillful experts. The team also effectively managed a change in staffing during the project. ""Every single person we encountered throughout has been helpful, creative, competent, and accommodating."" **BACKGROUND** Please describe your company and position.I am the CEO of Access IntellDescribe what your company does in a single sentence.We operate a suite of Credit Management Software Platforms that help our clients bring on new customers, register on PPSR and guard against bad debts. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with the vendor?Access Intell worked closely with Working Mouse to scope and build a new platform in order to modernise a legacy system to a new technology set. The project was broken down into three builds, took just over a year to build, while adding new features and functionalities. There were multiple releases throughout the builds deploying to beta and production for a tight feedback loop both for Access Intell’s test users and platform customers.On a high-level, WorkingMouse:Detailed the requirements of the new application including acceptance criteria for user acceptance testing (UATs). Developed two new platforms to complement and connect with Access Intell’s existing products. One system being the SSO/Business Management Platform for Access Intell’s users to consolidate login/access into their existing products. The second platform is an industry-leading Customer Management platform that allows Organisations to monitor Payment/Insolvency Risk Ratings driven by numerous complex third-party integrations. The applications provided a fresher user experience (UX) including our new branding. **SOLUTION** How did you find WorkingMouse?ReferralWhy did you select WorkingMouse over others?High ratingsClose to my geographic locationGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from WorkingMouse were assigned to this project?15Describe the scope of work in detail. Please include a summary of key deliverables.Delivery of the Monitor Credit Management Platform and the Hub. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Working Mouse were pretty much on target with everything. They are very structured and do exactly what they said they would when they said it. Every milestone hit. Managed our expectations well.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes. They worked very much as partners. We hit multiple challenges which we tackled together. Timing estimates were spot on. Very attentive throughout.What was your primary form of communication with WorkingMouse?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?There were changes of staff during the project. We were very impressed with how they managed this and maintained both understanding and momentum. Every single person we encountered throughout has been helpful, creative, competent, and accommodating.Are there any areas for improvement or something WorkingMouse could have done differently?No. We have been delighted with our choice of partner. There were challenges but we overcame them by working together as a team. I don't think there was anything they could have done better. --- #### Custom Software Dev for Healthcare Surveys Platform **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Nov. 2022 - Ongoing **Project Summary**: A healthcare survey platform has hired WorkingMouse to build a digital solution for patients to provide real-time data about their healthcare experience. Technologies include HTML5, CSS3, React, and PostgreSQL. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, Survey Platform - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 19, 2023 **Feedback Summary**: The client has received positive feedback on the product, and it is ready to launch. The team from WorkingMouse is well-coordinated, organized, and brings a structured approach to creating digital solutions. The client has enjoyed their collaboration and looks forward to their continued engagement. "“It’s a privilege to work with the team from WorkingMouse.”" **BACKGROUND** Introduce your business and what you do there. I’m an operations manager for a healthcare survey platform; we specialize in patient and doctor feedback for the Australian healthcare industry. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with WorkingMouse? We currently deliver a range of patient-reported experience measure products to the Australian healthcare market, but we had a gap in what we were providing. We hired WorkingMouse because we needed a digital solution.   We were looking for a digital platform that could deliver patient experience surveys to a range of markets and have the data collected displayed in live interactive dashboards for healthcare organizations. We wanted the data to be used meaningfully to support continuous quality improvement.  An example of this would be after surgery, we could collect feedback from a patient, and in real-time, the practice manager or operations team could look at the anonymous feedback to understand where the gaps were in their service delivery. We were looking to build a product that could capture the consumer's voice and communicate that voice to healthcare organizations. **SOLUTION** What was the scope of their involvement? When we initially approached WorkingMouse, our brief was quite broad. The product was built from scratch, and we did a scoping workshop to start, where we went through what we had envisioned the product to be and what our needs were. We collaborated on a board with WorkingMouse that pulled all of that information together. At the end of the workshop, we had a quote and a time frame.  The time frame and quote were a little bit more than we had the capacity for, so we changed the scope and came up with something that would work within our time frame. A week later, we started the formal scoping phase and were able to turn the product around in a month.  Our team at CFEP can act as administrators and support our client’s healthcare organizations in-house. Administrators can go into the backend, set up clients, select the appropriate question set, and then work with clients to allocate organization names, uses, and coordinate sites and users.  The product supports multi-leveled organizations, and different departments in a hospital can run various surveys. These surveys can then be compared between departments. The product is just as suited for one general practice as for larger organizations.  It works the same way for corporate organizations with offices in many different places. The head office can access an aggregated dashboard with data from each site and filter it so they can look at their sites individually. Key technologies on the client side of the product included HTML5, CSS3, React, and MobX. On the server-side, the stack included PostgreSQL, C#, and ASP.NET.  WorkingMouse is offering technical support services for our organization, and the product is hosted on AWS. Moving forward, if there are any upgrades to the product we want to make, we make a ticket with them, and they’ll give us a quote. We will then proceed together to make the upgrade.  What is the team composition? We work with David (Chief Growth Officer), Dean (Product Designer), Thomas (DevOps Developer), Benjamin and John (Software Developers), Eban (Director), and a project manager.  How did you come to work with WorkingMouse? A while back, we were looking for a developer to audit our existing tech stack, and WorkingMouse was one of the candidates we interviewed. We didn’t proceed with them at the time, but we continued interacting with David. We appreciated the ongoing connection and eventually started working with them on this product. We chose them because they were a high-performing team, passionate, and our values aligned.  What is the status of this engagement? We started working together in November 2022, and the product was completed a month later. The engagement is ongoing because of the support services and upgrades we’re continuously working on. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The product is going live very soon, and we’ve had excellent feedback so far. The product empowers organizations to work closely with their different branches or departments. It is an excellent solution for those who are looking for real-time data and to interact with the dashboard.  The product is data-driven, which is the most important thing for quality improvement. Organizations that use the product will not only have an excellent experience of receiving and understanding the data, they will also be empowered to apply it meaningfully.  How did WorkingMouse perform from a project management standpoint? We use GitLab for a ticketing system, and through this shared platform, we can work directly with developers, the UX designer, and the project manager. The support is transparent, and each team member from WorkingMouse is accountable for their part. The solution was delivered on time, and we communicate in person, over the phone, and using email.  What did you find most impressive about them? They’re great collaborators and have an effective approach to working together. We feel like the experience has been a true co-creation where a team of professionals has gathered together and brought experience and value to the conversation. They have a very structured approach, but are flexible and listen to us.  It’s a privilege to work with the team from WorkingMouse. They are open, adaptive, and have shared an authentic journey with our company as we create solutions. The team is consultative, open, innovative, and a pleasure to work with.  They’re a well-coordinated team who are well-integrated and overall lovely people. We have wonderful synergy and can’t speak highly enough about their work. We feel the value for money has been excellent. WorkingMouse is a key member of our team that enables us digitally, and we look forward to our continued engagement. --- #### Software Development for Machinery Manufacturing Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Sep. 2021 - Apr. 2022 **Project Summary**: A machinery manufacturing company hired WorkingMouse to provide software development. They helped the client enhance and streamline the processes of mapping software. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 3.5 - Willing to Refer: 4.0 **The Reviewer** AHS Program Manager, Hitachi Construction Machinery - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Apr 7, 2022 **Feedback Summary**: The client was delighted with WorkingMouse's exceptional work, which transformed the technology they applied to their business. They also met deadlines and handled good communication through Jira. Overall, the team was impressed by the powerful and innovative platform they created. "''The process was great, and the deliverables were exceptional.''" **BACKGROUND** Introduce your business and what you do there. I’m the AHS program manager at Hitachi Construction Machinery, a machinery manufacturing company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with WorkingMouse? We needed help transforming a critical application for mapping and delivering those maps to autonomous trucks. **SOLUTION** What was the scope of their involvement? My first goal for WorkingMouse was to draft a prototype to understand the technical capabilities and transform a tool from a monolithic, old architecture to a modern one that would help us change the instrument and adapt microservices architecture and eventually deliver the device to the customer. We first went through understanding the user journey to determine the pain points and understand the customer's voice. We brought some internal customers to deliver their experience and experience with the tool. They discovered the pain points through those interviews and provided good analytics that helped the team understand the direction. After that, they did the user story mapping; it was beneficial to understand whether the transformation is achievable within the timeline and budget. User story mapping was an excellent exercise to get a clear picture. Working as a team with them was very beneficial. The result was portrayed in the final delivery, which was the prototype with a clear vision. What is the team composition? I worked with around five people from their team, including a squad leader, developers, and UX designers. How did you come to work with WorkingMouse? I found them in a Google search — I wanted someone who was nearby. We went with them because we were interested in companies that operate in the agile methodology and processes, and they stood out because they were based in Brisbane.   How much have you invested with them? We spent $400,000 with them. What is the status of this engagement? We worked together from September 2021–April 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The first goal was to develop the mine maps faster and deliver faster because production is king — they successfully delivered and exceeded my expectations. The first month was a bit bumpy, so we had to continuously do some back-and-forth communication to remove this ambiguity. The project velocity went back to normal by February, and we’ve noticed great improvements in the release, the speed, and the number of features. Also, I can say that it was a great exercise for our company to work with them because we showcased a successful transformation from software that reflected the 1990s technology framework to becoming a completely brand new software. I like to call it a jawbreaker because everyone was amazed by what we had; the process was great, and the deliverables were exceptional. How did WorkingMouse perform from a project management standpoint? They meet deadlines, and we used Jira for communication, which was good enough. What did you find most impressive about them? Them being in Brisbane makes them stand out. We’re also impressed by the platform — it’s very powerful and innovative. Are there any areas they could improve? They could communicate better and ensure that their account managers report better. They also need to understand that they work for the customer on a project; I’m very disappointed with the squad leader and the project manager regarding communication. Do you have any advice for potential customers? Ensure you have a clear vision that's well communicated within your organization. Also, make sure there’s a strategic focus and discipline. --- #### Web App Development for Membership-Based Organization **The Project** - Services: Custom Software Development, Web Development - Project size: $200,000 to $999,999 - Project length: Oct. 2019 - Ongoing **Project Summary**: A membership-based organization hired WorkingMouse to provide web app development. They've built different safety and customer management products for the client. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** IT Project Coordinator, Master Electricians Australia - Industry: Utilities - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 10, 2022 **Feedback Summary**: WorkingMouse has been meeting the client's requirements for user feedback, timeline management, and ROI. Their constant communication to solve the process' needs is key to solid project management. The team also praises their commitment to the success of their tasks through their proactiveness and integrity. ""I can’t think of anything that has been a problem for us — they've made many improvements, and we haven’t had any issues."" **BACKGROUND** Introduce your business and what you do there. I'm the IT project coordinator for Master Electricians Australia. We are a membership-based organization providing services to electricians across the country. We base our services on four pillars; advocacy, technical advice, employment and workplace relations to our members, and safety. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with WorkingMouse? We needed someone who could develop a platform for us.  **SOLUTION** What was the scope of their involvement?   WorkingMouse has developed multiple products for us. One of the platforms we did was a web-based app; it's a portal to view and log into our different systems easily. We set up a single sign-on with several SaaS providers that we use, and users could log in using one set of credentials and access all of the services that Master Electricians offers. The second build we did with them was a safety platform where members can subscribe to our service, access the system, and use curated safety content as a template to develop their safety system within their business. In terms of the process, we provide some workflows for some of the systems, and WorkingMouse works around the whole UI/UX and creates mock-ups and wireframes to workshop with us around how we think it might work better for our users — that's their area of expertise, so they do most of that work. What is the team composition? In every building process, we've had similar models. We work with two people in the scoping stage, including a senior developer and a senior design person. In the build phase, we have a small team of 2–3 developers, a project manager, and other ad hoc resources according to the process' needs. How did you come to work with WorkingMouse? We went to the market and did a closed RFP; we selected a couple of local companies that had done some work in the area. Someone gave us a glowing review of WorkingMouse, so we put them on the shortlist. We chose them because their model was robust, and we thought that their integrity in terms of sticking to it was good. We also liked their use of Codebots to develop code automatically to make the development process quicker, easier, and cheaper. How much have you invested in them? We've spent $300,000–$500,000 AUD (approximately $219,000–$365,000 USD) with them so far. What is the status of this engagement? I think it began in October 2019, and it is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They've met our user feedback, timeline management, and money objectives. User feedback is our principal metric, and it has been excellent. The other one is platform utilization, and we've had an increase in the number of members subscribing to our service since we launched the system. How did WorkingMouse perform from a project management standpoint? They've been very good with project management processes. We have a great relationship with them, and they don’t hesitate to contact us when they have questions, have any issues, or want clarification. Everyone is aware of where we are at and what is going on. We use Atlassian tools such as Jira and Confluence for communication and project management. What did you find most impressive about them? I like how they stick to their model and don’t deviate from that. It is a model that has proven to work for them, which is how they do it. I also like their integrity in cutting expenses throughout the projects rather than just doing what we asked. In addition to that, they challenge us to think of other ways to solve the problem, which is great because it enables us to have better products. Working Mouse also does a great job helping us to continue delivering improvements with their customer success program. Are there any areas they could improve? I can’t think of anything that has been a problem for us — they've made many improvements, and we haven’t had any issues. Do you have any advice for potential customers? Have an open partnership. Don't go in with preconceived ideas so they can tease out other methods and challenges to get better outcomes. --- #### Custom Booking Platform Dev & Support for Tourism Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: June 2017 - Sep. 2018 **Project Summary**: A hospitality company hired WorkingMouse to build a custom booking platform. They implemented coding solutions via Codebots and made the backend customizable for the client to apply modifications on their own. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, Moreton Island Adventures - Industry: Hospitality & leisure - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 17, 2021 **Feedback Summary**: Working diligently to meet their client's needs, the team generated a cost-efficient platform that resulted in a 35% boost in conversion rate, effectively amplifying their business. WorkingMouse's thorough coding process, coupled with their dedicated customer service, ensured a seamless engagement. ""WorkingMouse communicated seamlessly with our team and managed the project responsibly."" **BACKGROUND** Introduce your business and what you do there?  I’m the CEO of Moreton Island Adventures. We operate a vehicle and passenger ferry to and from the island. We also have an island store and offer accommodation packages to our guests. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with WorkingMouse? We couldn't find a booking platform that worked efficiently for our business, so we needed WorkingMouse to develop a custom platform for us. **SOLUTION** What was the scope of their involvement? WorkingMouse developed our custom booking platform from the ground up, mostly relying on Codebots as they implemented coding solutions. They made the backend customizable, so our team could apply modifications as needed. Upon creating our booking platform, their team offered maintenance and further development services to refine our product before its go-live. What is the team composition? I worked with Matt (CEO), Alice (Customer Success Consultant), and more than 10 developers. How did you come to work with WorkingMouse? We met WorkingMouse through an acquaintance. We hired them because we immediately felt that they could address our technical needs. How much have you invested with them?   We spent between $210,000–$250,000 AUD (approximately $153,000–$182,000 USD). What is the status of this engagement? The development project ran from June 2017–September 2018.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our conversion rates went from 60%–95% upon launching our new platform — a significant increase that highly leveraged and revolutionized our business. WorkingMouse had rigorous scoping and coding processes that resulted in an efficient product, which saved us time and money. How did WorkingMouse perform from a project management perspective? WorkingMouse communicated seamlessly with our team and managed the project responsibly via Confluence and Jira. We could always rely on their team to test the efficacy of each solution and address our ticket requests in quick turnaround times. What did you find most impressive about them? We watched their team grow and change over the years, but their dedication to producing the best results and improving their existing processes remained. Are there any areas they could improve? We encountered minor issues at the beginning of the engagement, but WorkingMouse cooperated well with our team to address those. Do you have any advice for potential customers? Be as prompt and dedicated as their team if you want to secure the results you need within your desired time frames. --- #### Mobile App Dev for Healthcare Service Provider **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Dec. 2020 - May 2021 **Project Summary**: WorkingMouse was hired by a healthcare service provider to develop a mobile app. The app helps users build and strengthen their mental agility and resilience through automatically curated content. **Review Rating**: 4.0 - Quality: 3.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** CEO, Healthcare Service Provider - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 8, 2021 **Feedback Summary**: Internal and external stakeholders had nothing but good comments about the app. They specifically liked its easy-to-use dashboard and simplistic design and functions. WorkingMouse worked in a collaborative manner and always prioritized the client's needs. They were patient and knowledgeable, too. ""Throughout this project, I felt like an important member of the WorkingMouse development team." " **BACKGROUND** Please describe your company and your position there. I was the CEO and product owner of a high touch / low cost wellness solution based in Sydney, Australia. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire WorkingMouse, and what were your goals? We wanted to develop an app with web access as well to provide an intuitive platform for end consumers to build mental agility and resilience via content that is automatically curated to them. **SOLUTION** How did you select this vendor and what were the deciding factors? We had an existing relationship with Working Mouse. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We held numerous scope meetings to identify ways in how we can address specific customer feedback points and barriers that we had identified. The app had to be made easier to use, simpler onboarding, upgraded visuals that are more on palate with our brand and deliver behavioural insights to clients via a series of dashboards to achieve an MVP. Working Mouse designed a script of wireframes so we could experience the journey through a user's eyes and steer design decisions as needed. That was later followed with a prototype so we could see the new design and colour palate. Once the final design, costs and scope was agreed the project was delivered using an agile scrum process through Jira. How many resources from the vendor's team worked with you, and what were their positions? Working Mouse's CGO was our main relationship contact and support person. From there, the team included: a squad lead, two designers, an app developer and a customer service officer. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The product is only now being rolled out to market so it is too early to comment on outcomes. However, we took our existing clients and pilot program stakeholders through both the prototype and the new app once it was released to production and the feedback was very positive. Clients loved the simplicity and function of the new app, in particular the new dashboards. Previously we had to manually provide clients engagement data, where as now clients could access a whole host of engagement and user input data insights themselves instantly and in real time, and with the ability to export their own reports. Describe their project management style, including communication tools and timeliness. The CGO was my primary contact person and his knowledge and patience was relied heavily on as our team were not of a technological background. He was often the translation bridge between some of the development team members and our company, particularly when design decisions needed to be made and further explanation or guidance was needed in order to make those decisions. What did you find most impressive or unique about this company? Throughout this project, I felt like an important member of the WorkingMouse development team. The end product that was produced, whilst it was not everything we initially scoped, for the amount of money and time invested the end product was a great outcome and a vast improvement on the previous app version. It also addressed the prioritised customer feedback points which were the main objective. Are there any areas for improvement or something they could have done differently? At times it was a bit challenging to maintain full clarity across all components of the project. Communications via the Squad Lead could be improved as on several occasions we were not properly informed in advance of changes or a deadline that needed to be adjusted. From a verbal perspective, listening to the customer's feedback and not speaking over them would better enable the squad lead to understand the challenge being faced at the time. --- #### Web App Dev for Construction Solutions Company **The Project** - Services: Other IT Consulting and SI, UX/UI Design, Web Development - Project size: $200,000 to $999,999 - Project length: Dec. 2019 - Ongoing **Project Summary**: WorkingMouse is developing software into a streamlined web app in order to provide a preliminary design of the client's product. Providing everything, they proposed the look and feel of the software. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Engineering Manager, APTUS Construction Systems - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 24, 2021 **Feedback Summary**: WorkingMouse's deliverable has made the in-house team's work extremely efficient and it will soon be available for all customers. The team has excellent project management skills and does a great job of working out exactly what the client wants. They take the time to understand the client's product. ""They’re proactively trying to work out what they can do better and then putting that into place." " **BACKGROUND** Introduce your business and what you do there. I’m the engineering manager for APTUS Construction Systems. We make couplers for the concrete industry. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with WorkingMouse? We engaged them for the preliminary design of our couplers. **SOLUTION** What was the scope of their involvement? They’re developing software into a streamlined web app that will provide a preliminary design of our couplers so we can get it ready for the market. The team has taken care of all the wireframing and we receive structural drawings from them for the building. Based on how we do things, they proposed the look and feel of the software, so we didn’t have to provide them with anything. The software allows us to enter all of the geometry of the columns in the building and then that runs through our engineering script to come up with the design that uses our products. Then, the output we get from our software is a detailed column by column breakup of the entire building and a fully-priced option using our products. We have a support agreement with them as well where they take care of any bugs and make any other improvements. Over the last 12 months, they’ve complete about six production releases. What is the team composition? We work with a scrum master, an account manager, a graphic designer, one main coder, and about three other coders. What is the status of this engagement? We began the scope in December 2019 and the relationship is still ongoing. We had the first production release around March 2020 and there has been a continuous improvement over the last 12 months. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Our in-house team has seen major improvements in the efficiency of putting together quotes. We’ve just gotten to the point where we have our first external customer that has been using the web app. Soon, all customers will be able to start using the web app and doing their own quotes. How did WorkingMouse perform from a project management standpoint? They’re absolutely excellent at project management in terms of plotting out the scope and hitting targets and deadlines. They do an extremely great job of working out exactly what we want into development tickets and iterations. Then, we have a meeting where they demonstrate the software showing the tickets completed.  What did you find most impressive about them? One of the best parts about working with WorkingMouse so far is that they take time to understand our product, how we use it, and our existing processes. The quality of the personnel and the personal relationships I have with everyone on the team is great. They’re very approachable and are easy to work with right across from the account managers to the project managers. I also really love that they ask how they can improve. They’re proactively trying to work out what they can do better and then putting that into place. Are there any areas they could improve? It gets a little complex with have multiple people supporting us because there are a lot of moving parts. I would really like to just have one supportive person. Do you have any advice for potential customers? Be extremely engaged in the scoping process and be proactive on the user acceptance testing as the product develops, making sure it is doing what you want it to do. Get into beta testing heavily while you still have the product team fully engaged and working on your project. The first time around, I wasn’t really aware of the importance of testing and there were things I wasn’t happy with that could have been avoided if I had just tested. --- #### Custom Development for Payment Solutions Company **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Dec. 2016 - Jan. 2017 **Project Summary**: WorkingMouse developed a custom software solution in a very short timeframe, scoping out the requirements and then building the Software-as-a-Service platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Sales Payment Solutions - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 22, 2018 **Feedback Summary**: The completed solution received widespread positive feedback, with 100% of users finding the application easy to use. WorkingMouse managed both in-person and remote interactions professionally and smoothly, providing regular updates about the workflow and its progress. "“It’s had 100% satisfaction—everyone said that it was a very easy application to use.” " **BACKGROUND** Introduce your business and what you do there. Sales Payment Solutions makes it easier for companies to do business with each other by providing a new payment option for customers. I’m the founder of the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with WorkingMouse? I had the opportunity to bring on a substantial client, which required building a software solution on a short timeframe. In the longer term, that solution would enable me to grow the business. **SOLUTION** What was the scope of their involvement? The initial process started with scoping my requirements and understanding the timeframe. The software itself was basic in terms of usability and functionality, relative to WorkingMouse’s other projects. One of our requirements was to incorporate five different pricing models. The client wouldn’t be able to see those, but, depending on what they were selecting, they would be directed to the right pricing model. Another key requirement was setting up an efficient internal process. Once an application got to a certain stage, I could automatically redirect it to a third-party provider on the backend, without adding another layer of processing on my side. The previous version was a web-based portal. They developed the new one as a Software-as-a-Service solution, which will enable me to white-label it in the future quite easily. What is the team composition? I was in contact with a project manager and the head of development. I also worked with a layout and functionality designer, and with a developer. How did you come to work with WorkingMouse? I was talking to one of their investors about a different matter and mentioned that I was considering building an app. That person put me in touch with them and I was impressed with their capabilities and previous work. They were able to complete the project in three weeks, compared to the five-to-nine-month estimate I was given by other providers. How much have you invested with them? The approximate cost of the project was AU$20,000 [$15,000 USD]. Given that the project was relatively simple, I was given a good price.  What is the status of this engagement? I started working with them in December 2016. The project was completed in January 2017, and they actually delivered a week ahead. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I’ve used customer feedback to gauge the success of the project. It’s had 100% satisfaction—everyone said that it was a very easy application to use. The third-party providers I’ve used have mentioned the positive feedback they’ve received, which again, has been 100% satisfaction.  How did WorkingMouse perform from a project management standpoint? I’ve worked with similar businesses to WorkingMouse before and they’re the best I’ve dealt with. Most of our interactions were done in-person and the rest through phone and email. I was given access to their project management platform, where I could see regular updates on the progress of the work. I didn’t expected the project to go as well as it did, especially that the app would be tested and delivered a week before I needed it. My client was surprised by their performance. What did you find most impressive about them? They brought in their internal stakeholders during the scoping phase, which was unlike the other companies I’d dealt with. Previously, I would deal with a salesperson. Their process gave me a lot of trust and confidence in them as a business, as well as in their capabilities. They wanted to get it right the first time, which was comforting for me, given that there were time constraints and costs to consider. I knew that they were going to produce what I wanted the first time. The initial process was enjoyable and educational. Based on their input and experience, I was able to come up with a far better product than what I was expecting. I also appreciated the transparency around the development process—they kept me informed about possible challenges. Are there any areas they could improve? Based on my experience with other web development companies, they’re 50% above everyone else. They’ve delivered what I wanted and more. Everyone can improve, but I couldn’t ask for more from them, given my expectations. Do you have any advice for future clients of theirs? I recommend listening to their advice and engaging in their process. They’re a trustworthy team. --- #### Platform Dev for Training Communication Consultancy **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Aug. 2017 - Feb. 2018 **Project Summary**: WorkingMouse received specific requirements to develop a training and evaluating platform. The team worked in rapid one-week sprints and used Codebots for some of the work. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 3.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Communications Company - Industry: Business services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 22, 2018 **Feedback Summary**: WorkingMouse’s transparent and clear workflow made them incredibly easy to work with. If they couldn’t solve a problem, they were honest about the limitations. Although the final product was quite delayed, the team didn’t charge for the extra time. "“I appreciated their attitude. WorkingMouse was able to resolve any unexpected issues while remaining positive.” " **BACKGROUND** Introduce your business and what you do there. I’m a project manager for a communications, engagement, and training consultancy. One of my responsibilities is to manage an internal startup—an online evaluation tool for stakeholders and engagement professionals that allows them to evaluate their work with community members. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with WorkingMouse? We went through an initial development phase and knew what the product needed to look like; we just needed someone with the expertise to code it. **SOLUTION** What was the scope of their involvement? WorkingMouse translated our aesthetic and functionality requirements into a product we could take to market. We had in-depth phone conversations, agreed to a collaboration, and started a two-day scoping workshop to define what we wanted to do at a granular level. They used a proprietary platform called Codebots for some of the work, which made the process quite fast. We divided the overall project into one-week sprints, each focusing on a particular product component. WorkingMouse put everything together and presented the latest version at the end of each week. They did a bit of design work, too, but a previous developer had completed most of it already. What is the team composition? We had a case manager and a project lead who had a team of developers. We spoke weekly with the entire team, but we mainly communicated with the project lead. How did you come to work with WorkingMouse? My managing director and another member of our team met a WorkingMouse employee at a networking event. We were impressed with them and looked at the whitepaper description on their website. We liked that their approach was to organize scoping workshops and divide projects into sprints. The cost of the MVP was also made clear, which was important. We contacted WorkingMouse and ultimately went with them. What is the status of this engagement? We started working with WorkingMouse in August 2017, and we went live in February 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’ve only been live for two weeks, so I don’t have any metrics. Some clients are currently testing the MVP. How did WorkingMouse perform from a project management standpoint? We used an Atlassian product for task tracking. Our different locations made in-person meetings difficult, but I did visit them for a two-day scoping session. Whenever I was in town, I organized meetings, but we mainly communicated by sharing screens and collaborating remotely. What did you find most impressive about them? I appreciated their attitude. WorkingMouse was able to resolve any unexpected issues while remaining positive. I’m not an expert in coding, but WorkingMouse is capable of dealing with non-technical clients. They’re able to translate domain-specific information for people with basic knowledge. We had some unprecedented issues, but the team was happy to solve them. If unable to, they were honest and told us what could be done within our existing scope. Are there any areas they could improve? They went over the deadline, but we had a fixed-price contract, so it didn’t cost us extra. We’d promised clients that the platform would be ready before it was, but our original timeline was quite tight, so we were happy when they finished. Do you have any advice for future clients of theirs? I’d highly recommend them because of their transparent process. Everything is clear, upfront, and well-documented, which is important. --- #### Mobile App Dev for Financial Services Company **The Project** - Services: Mobile App Development - Project size: Confidential - Project length: May - Aug. 2023 **Project Summary**: WorkingMouse provided mobile app development services for a financial services company. They were hired to upgrade the client's web app from Node.js 10 to Node.js 19. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Manager, Financial Services Company - Industry: Financial services - Client size: 501-1,000 Employees - Review Type: Online Review **The Review** — Nov 5, 2023 **Feedback Summary**: WorkingMouse delivered the project on time, meeting the client's expectations. They communicated frequently and promptly via email and virtual meetings, ensuring an effective workflow. Their collaborative approach was a hallmark of their work. ""The project was completed on time."" **BACKGROUND** Please describe your company and position. I am the Manager of a financial services company Describe what your company does in a single sentence.Insurance **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire WorkingMouse to accomplish?Bring mobile app tech stack up to dateFix known issues with new mobile devicesKnowledge transfer to our staff **SOLUTION** How did you find WorkingMouse?PanelWhy did you select WorkingMouse over others?High ratingsClose to my geographic locationPricing fit our budgetHow many teammates from WorkingMouse were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Stabilise and Release the App: Ensuring a stable and releasable version of the mobile app for both Android and Apple app stores. Rebuild Packaging Process: Rebuilding the packaging process of the Angular web application using VoltBuilder for Android and iOS. Upgrade the Solution: Upgrading the solution from NodeJS 10 to NodeJS 19. Full Handover: Providing a full handover to including updated documentation and training sessions **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?A working app with pipeline builds. Fixed known issues on new mobile devices App released to App Stores and all subsequent issues addressed Complete documentation and Successful handoverDescribe their project management. Did they deliver items on time? How did they respond to your needs?Communication and engagement was great. The project was completed on time. in terms of effort and only delayed slightly due to issues outside of their controlWhat was your primary form of communication with WorkingMouse?Email or Messaging AppWhat did you find most impressive or unique about this company?Great partner collaborationAre there any areas for improvement or something WorkingMouse could have done differently?Not that I can think of --- #### Microsoft Access Development for Government Agency **The Project** - Services: Custom Software Development, Web Development - Project size: $50,000 to $199,999 - Project length: Jan. - Dec. 2019 **Project Summary**: WorkingMouse was hired to replace Microsoft Access databases for a government agency. The output was expected to be used for critical operations and reporting.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Architect, NSW Govt agency - Industry: Government - Client size: 10,001+ Employees - Review Type: Online Review **The Review** — Mar 16, 2022 **Feedback Summary**: WorkingMouse successfully executed their replacement in a proficient manner. Their team had a professional agile workflow that used Codebots technologies well. Moreover, they had a very friendly and customer-oriented process.   ""They were very proficient with custom development with Codebots technology."" **BACKGROUND** Please describe your company and your position there. Solution Architect at large government agency **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire WorkingMouse, and what were your goals? We have a large number of legacy MS Access databases, some used for critical operations and reporting. We wanted to replace one of the major databases using Working Mouse development team **SOLUTION** How did you select this vendor and what were the deciding factors? Working Mouse is an expert in operating Codebots development software. We were keen on trialling this rapid application development technology for this project. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. On-site discovery regarding business problem, pain points, requirements gathering. Examine a number of interlinked legacy databases and associated workflows and reports. Examine scope and develop schedule. Develop agile delivery plan including backlog, sprints etc. Obtain data models. Deploy on client infrastructure, testing, data migration. How many people from the vendor's team worked with you, and what were their positions? Met regularly with approximately 8 members of the team including lead, devs, analysts, and testers. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Database replacement was executed successfuly using Codebots technology. Further engagement was conducted to further develop solution and enhancements. Describe their project management style, including communication tools and timeliness. Very professional agile team. Worked very well to sprints and retrospectives. Regular online meetings with team particularly around milestones. More regular contact with client SMEs. What did you find most impressive or unique about this company? Very knowledgeable regarding contemporary software development practices and team very proficient in agile ways of working. They were very proficient with custom development with Codebots technology. Are there any areas for improvement or something they could have done differently? Very friendly and customer orientated. Cannot fault. --- ## Portfolio & Awards ### Hitachi CMA Map Authoring Tool A map­ping tool to cre­ate the path­ways for Hitachi’s au­tonomous dump­ing trucks. Hitachi Construction Machinery Australia en­gaged WorkingMouse with the aim of re-de­sign­ing the in­ter­face of their ex­ist­ing Map Authoring Tool — an es­sen­tial el­e­ment of their Autonomous Haulage System. The ini­tial goal was to draft a pro­to­type to un­der­stand the tech­ni­cal ca­pa­bil­i­ties and trans­form the ex­ist­ing tool from a mono­lithic, old ar­chi­tec­ture to a mod­ern one that would help us change the in­stru­ment and adapt to a mi­croser­vices ar­chi­tec­ture and even­tu­ally de­liver the de­vice to the cus­tomer. User jour­ney map­ping was per­formed to de­ter­mine the pain points and un­der­stand the cus­tomer’s voice. Internal cus­tomers were in­ter­viewed to un­cover their ex­pe­ri­ences and in­sights. Analytics from these ses­sions helped the team un­der­stand the path for­ward. WorkingMouse pro­posed the de­vel­op­ment of a cloud ap­pli­ca­tion to re­place the ex­ist­ing C# and C++ desk­top ap­pli­ca­tions. The plat­form would pro­vide a way for users to im­port, edit and ex­port map data files that aid in keep­ing the Autonomous Operation Zones up to date with the ever-chang­ing mine site en­vi­ron­ment. User story map­ping was an ex­cel­lent ex­er­cise to get a clear pic­ture and de­ter­mine whether the trans­for­ma­tion was achiev­able within the time­line and bud­get. The re­sult was por­trayed in the scope de­liv­ery, which was the pro­to­type with a clear vi­sion. The Solution During de­vel­op­ment, WorkingMouse has re­lied on Hitachi’s al­go­rithm ex­per­tise for cal­cu­lat­ing com­plex paths and en­sur­ing fea­ture par­ody with the ex­ist­ing sys­tem. Working to­gether with Hitachi de­vel­op­ers to build and de­liver the Proof of Concept in April 2022, al­lowed the pro­ject to progress past the ini­tial mile­stone and work to­wards the re­lease of the MVP. ### MEA ME Hub Web Application A cen­tralised Hub for or­gan­i­sa­tions to track safety prac­tices ME Hub is a safety plat­form where MEA mem­bers can ac­cess the sys­tem and use cu­rated safety con­tent as a tem­plate to de­velop their own safety sys­tem within their busi­ness. The aim was to de­sign a mid­dle­ware plat­form that would make it eas­ier for their users to ac­cess SWMS (Safe Work Method Statement) and other re­sources they have across three plat­forms (WordPress, Integrum and Memnet).​ The much-an­tic­i­pated hub will even­tu­ally re­place all three of these plat­forms and make it pos­si­ble for MEA to ad­min­is­trate the mem­ber’s area in a more in­tu­itive way. WorkingMouses’ goal was to find the most valu­able part of the MEA sys­tem to build for an MVP.​ As such, WorkingMouse fo­cused on de­liv­er­ing a clean por­tal in­ter­face that will short­cut users to the as­set they re­quire. It will re­duce the time they must spend on these ex­ter­nal ap­pli­ca­tions. The hub served as a foun­da­tion for fu­ture work.​ The Solution  We have de­vised a so­lu­tion that in­volves cus­tomis­ing our ex­ist­ing forms’ be­hav­iour so that it can vi­ably re­place Integrum. MEA Admins can cre­ate forms and tem­plates which are then al­lo­cated to mem­bers. Members them­selves not only ben­e­fit from im­proved UX, but they also gain ad­di­tional func­tion­al­ity in re­gards to their pro­files. Workers and man­agers can now pop­u­late their pro­files with li­cences and com­pe­ten­cies. These de­tails are used in the skills ma­trix to con­nect spe­cial­ists to­gether. All new func­tion­al­ity is sup­ported by no­ti­fi­ca­tions which keep users up-to-date on ac­tiv­i­ties and tasks within the ap­pli­ca­tion. ### Aptus Design System WorkingMouse scoped out a so­lu­tion which merged the ex­ist­ing 3 part process (comprising of 3 very large Excel spread­sheets and of­fline com­mu­ni­ca­tion with an en­gi­neer) into a seam­less de­sign ex­pe­ri­ence. In or­der for the busi­ness to scale, Aptus had to cre­ate a scal­able so­lu­tion that could be used by not only other stake­hold­ers within the busi­ness but also by ex­ter­nal or­gan­i­sa­tions. ### Moreton Island Adventures Booking Platform MIA’s busi­ness op­er­a­tions, es­pe­cially those re­lat­ing to the MICAT (the ferry ser­vice), were be­ing man­aged us­ing out­dated and out­grown tech­nolo­gies that were im­pact­ing MIA’s abil­ity to op­er­ate ef­fi­ciently. The prob­lem state­ment was cen­tred around how WorkingMouse could im­prove the ef­fi­ciency and user ex­pe­ri­ence of the book­ing process through a web ap­pli­ca­tion. At the core of the pro­ject, we wanted to cre­ate a prod­uct that would en­cour­age self ser­vice rather than the old man­ual process of pick­ing up the phone and call­ing the MIA staff. For more information see the full case study here: https://workingmouse.com.au/projects/moretonislandaventures-project/ ### Kindred Property Group The Customer Property Portal (CPP) we developed cap­tured en­quiries from all prop­erty plat­forms, recorded them in Kindred’s CRM and sent each cus­tomer an email/​SMS re­sponse within 25 sec­onds with a unique link on the sta­tus of their en­quiry. Kindred could con­trol the sta­tus of the query via a sep­a­rate user group and send back a re­sponse. Overwhelmingly 87% of users en­gaged with their CPP link to see the sta­tus of their en­quiry and its de­tails. This val­i­dated the ini­tial as­sump­tion and un­locked the team to con­tinue fur­ther scop­ing of the sys­tem. The most promi­nent ben­e­fit was the in­te­gra­tion of WebSockets that al­lows the Kindred team to re­spond with re­al­time chat, doc­u­ment up­load and other fea­tures like timed re­minders. From March 2020 to August 2020, over 15,000 re­sponses to en­quiries have now been sent with a re­ply rate of 100%. ### TickerCardiology Web Platform CardioNexus pro­vides end to end di­ag­nos­tic car­diac ser­vices. The TickerCardiology ap­pli­ca­tion was built to al­low their team, as well as other Cardiologists in Australia ac­cess to in­stant re­view and re­port­ing of di­ag­nos­tic car­di­ol­ogy stud­ies. The new ap­pli­ca­tion pro­vides a por­tal for doc­tors and car­diac sci­en­tists from dif­fer­ent car­di­ol­ogy clin­ics to view their pa­tients and stud­ies which re­quire re­port­ing. The por­tal is fo­cused on two key car­di­ol­ogy stud­ies, be­ing Echo stud­ies and Holter stud­ies. Confirmed re­ports can then be sent to the re­fer­ring doc­tor via se­cure mes­sag­ing. Beyond the pri­mary use of the ap­pli­ca­tion, there is a sig­nif­i­cant amount of con­fig­u­ra­tion avail­able for ad­min­is­tra­tors and su­per ad­min­is­tra­tors. This is crit­i­cal for ap­prov­ing and re­strict­ing ac­cess to dif­fer­ent stake­hold­ers. By adding ad­di­tional fea­tures like se­cure mes­sag­ing, it’s meant a bet­ter prod­uct for cur­rent users. Rather than users pre­vi­ously hav­ing three or four processes to dis­trib­ute re­ports back to their re­fer­ring doc­tors, they are now able to do it with one click within the ticker ap­pli­ca­tion. ### SuzzanneStays Accommodation Portal The core com­po­nents of SuzanneStays is cre­at­ing an ini­tial in­ter­est for hol­i­day­ing - achieved through the build a hol­i­day wiz­ard. The book­ing wiz­ard stages users through the process of se­lect­ing their hol­i­day dates, con­fig­ur­ing the room setup and pay­ing for the hol­i­day. Users can then see their up­com­ing trips and are re­minded through emails. SuzanneStays is pred­i­cated on two sides of the mar­ket com­ing to­gether; peo­ple look­ing for ac­ces­si­ble ac­co­mo­da­tion and peo­ple able to pro­vide that ac­co­mo­da­tion. To tai­lor to two sides of the mar­ket, we cre­ated two por­tals. This sec­ond por­tal stages prop­erty own­ers through the process of tak­ing their cur­rent prop­erty, as­sess­ing whether any changes are re­quired to make it ac­ces­si­ble, fa­cil­i­tat­ing those changes and fi­nally, list­ing their prop­erty on SuzanneStays. Knowing the prod­uct own­ers as well as the prob­lem SuzanneStays seeks to ad­dress, we are de­lighted to see the re­sult of the en­tire team’s hard work com­ing to fruition. We will be with them at every stage of the jour­ney. ### Your Health Plus An App that Helps Build and Maintain Wellness. The YourHealth+ is a cross-plat­form IOS, Android mo­bile and Web Desktop App that con­nects busi­ness em­ploy­ees with health­care pro­fes­sion­als to help pro­vide them with bet­ter care on their well­be­ing jour­neys. YourHealth+ Web and Mobile Apps Features and Functionality The sys­tem al­lows clin­i­cians to gain in­sights, as­sign rel­e­vant con­tent to their pa­tients and per­mit site ad­mins to ad­just con­tent to match their busi­ness style. The tool en­ables users to check their men­tal/​phys­i­cal health jour­ney and track to­wards a more favourable re­sult. This is through a cross-plat­form IOS and Android App. The App is pri­vately de­ployed for the Allied health ser­vice and users are pri­vately in­vited to the App. Users are sup­ported along their jour­ney by be­ing con­nected to a health­care pro­fes­sional.​ The Allied health clin­i­cian is able to see their pa­tien­t’s user jour­ney’s daily moods and en­gage­ment through the Web App. The so­lu­tion is de­ployed on a per-site ba­sis with each site hav­ing its own data­base and ad­min users. This keeps the end-user data sep­a­rate and also en­able each al­lied health or­gan­i­sa­tion to in­put their own cus­tom con­tent. The key fea­tures in­cluded are: Multi-instance Site setup and de­ploy­ment to Amazon Web Services. This gives each Allied health or­gan­i­sa­tion se­cu­rity in their user data and the abil­ity to de­ploy their own cus­tom con­tent. React Native Hybrid Application IOS and Android App for End Users.  #C & React Deskstop Web App for Clinicians and Administrators.  Custom App on­board­ing ex­pe­ri­ence and Goals set­ting in App.  Multi-Dynamic Dashboards for clin­i­cians to help users.  Smart and Timebound no­ti­fi­ca­tions.  Firebase an­a­lyt­ics. Lets the YourHealthPlus team see the in­ter­ac­tion across the plat­form and learn what is valu­able and not. Article and li­brary cre­ation and pub­lish­ing.  Rate ar­eas of life.  ### UniLodge Resident Services App With a large wish list of re­quire­ments, a lengthy scope process was re­quired to un­pack and un­der­stand both the prob­lems to be re­solved and the op­por­tu­ni­ties that were on of­fer. Following an 8 week process, a holis­tic so­lu­tion dri­ving value for both UniLodge cor­po­rate users as well as res­i­dents was agreed upon. For man­age­ment users, a Corporate Portal was cre­ated al­low­ing ad­min­is­tra­tors to add new prop­er­ties and prop­erty man­agers to the App, col­lect feed­back data, logs and an­a­lyt­ics from each prop­er­ties’ res­i­dent ac­tiv­ity. For prop­erty man­agers, a Property Management Portal was de­vel­oped to cre­ate, post and man­age prop­erty events, so­cial com­mu­ni­ca­tions and event book­ings. Integration with UniLodge’s web­site and Facebook ac­count was also un­der­taken. For res­i­dents, the UniLodge team wanted to of­fer the abil­ity to ac­cess in­for­ma­tion via a ded­i­cated app so a mo­bile Student App was built in IOS and Android. Presented in­for­ma­tion was lever­aged from the prop­erty man­age­ment por­tal and res­i­dents were able to view, book and man­age their events. ### Department of Defence Procurement Platform The Department of Defence is one the largest Government agen­cies in Australia. WorkingMouse helped im­prove vis­i­bil­ity across their pro­cure­ment spend­ing by con­sol­i­dat­ing a num­ber of dis­parate sys­tems into a cen­tralised ap­pli­ca­tion.   How might we im­prove trans­parency across pro­cure­ment? To fa­cil­i­tate NMP pur­chas­ing, Defence has es­tab­lished, or through Shared Services have ac­quired, a num­ber of sys­tems. These spe­cific ‘systems’ are utilised by in­di­vid­ual Directorates and ac­cessed by staff within the Directorates to record and man­age their work­loads. The pri­mary is­sue is that these sys­tems are dis­parate which means there is no cen­tralised re­port­ing or man­age­ment. The orig­i­nal prob­lem state­ment was to im­prove vis­i­bil­ity of pro­cure­ments and work­flow processes for Defence staff and ul­ti­mately greater re­port­ing ca­pa­bil­ity for all Defence Services.   Delivering a Successful Proof of Concept The ini­tial op­er­at­ing ca­pa­bil­ity (IOC) was de­signed to as­sess the busi­ness case and whether Defence would de­rive enough ben­e­fit from con­sol­i­dat­ing the dis­parate sys­tems. By us­ing Codebots , the Business an­a­lyst was able to take the Codebot for­mat­ted de­sign spec­i­fi­ca­tion and run it through the bot. In less than 1 hour all the nec­es­sary code for the 3rd pro­ject type was gen­er­ated and ready to test. The IOC date was eas­ily met.   Multiple Web Applications Simplifying Workflows The scope of the pro­ject ex­panded to also in­clude ma­te­r­ial pro­cure­ment track­ing. As a re­sult, all pro­cure­ment per­formed by the Department of Defence has been mi­grated and con­sol­i­dated into a sin­gle cloud ap­pli­ca­tion built by WorkingMouse. The Defence spon­sor for the pro­cure­ment mi­gra­tion pro­ject re­ceived the CASG com­mer­cial cen­tre of ex­per­tise award for pro­cure­ment in­no­va­tion. Our en­gage­ment with the Department of Defence be­gan in mid-2016 and is still con­tin­u­ing. ### MyLeap Learning Portal Creating real be­hav­ioural change with learn­ing and de­vel­op­ment MyLeap is a learn­ing and de­vel­op­ment plat­form fo­cused on cul­ti­vat­ing real be­hav­ioural change. MyLeap recog­nises that a busi­ness trans­for­ma­tion is­n’t just about tech­nol­ogy. There must be a strong fo­cus on the peo­ple that drive the change. How do we drive real be­hav­ioural change? The cur­rent mar­ket does not have a tool that dri­ves be­hav­ioural change. Learning man­age­ment sys­tems are based on con­sum­ing con­tent and an­swer­ing ques­tions. Learning is per­formed and lost with­out hav­ing any real im­pact on the or­gan­i­sa­tion. The prob­lem state­ment was ad­dressed dur­ing a two week scope, with six weeks of de­vel­op­ment re­quired to solve the ini­tial prob­lem. Assess and up­skill MyLeap adopted a fixed time, vari­able scope ap­proach to the pro­ject. This meant pri­ori­tis­ing the back­log in or­der to meet a hard dead­line. The ap­pli­ca­tion needed to be up and run­ning in six weeks to be show­cased dur­ing a num­ber of keynote pre­sen­ta­tions. WorkingMouse de­liv­ered the pro­ject on time and on bud­get. After the suc­cess of the first en­gage­ment, MyLeap re­turned for fur­ther de­vel­op­ment with WorkingMouse. This sec­ond en­gage­ment fo­cused on op­ti­mis­ing the ex­ist­ing sys­tem for beta users. The MyLeap Learning Portal From an or­gan­i­sa­tional per­spec­tive, HR have an overview of how em­ploy­ees are in­ter­act­ing with their learn­ing fo­cus. This brings a level of vis­i­bil­ity across an or­gan­i­sa­tion and how they are in­vest­ing in their staff. It also maps out a staff mem­bers learn­ing jour­ney should there be an op­por­tu­nity for a pro­mo­tion. ### NSW Police Legacy Migration We ap­proached Police NSW's legacy prob­lem by mi­grat­ing the 7 data­bases into a cen­tral en­tity di­a­gram us­ing the fire­cracker mi­gra­tion path­way. In do­ing so we were able to sim­plify the 7 dif­fer­ent sys­tems down to 1 new mod­ern web based ap­pli­ca­tion. The ap­pli­ca­tion cre­ated is now a mod­ern .Net Core (C#) server side with a React client side. The ap­pli­ca­tion is in line with Police NSW’s mod­ern IT skill set mak­ing it eas­ier to run and sup­port. They are now able to host in their on premise en­vi­ron­ment se­curely. In ad­di­tion to the mi­gra­tion the pro­ject team were able to add on sev­eral use­ful be­hav­iours and func­tion­al­ity. The team added the fol­low­ing: 1. Active Directory in­te­gra­tion for auto lo­gin 2. API to in­ter­nal Oracle DB to au­to­mat­i­cally in­put the new daily data sav­ing a sig­nif­i­cant amount of time. 3. Customer Reports. 4. CRUD be­hav­iour for all en­ti­ties 5. Restful JSON API Overall, the team were happy that the new sys­tem met all tech­ni­cal re­quire­ments from the IT side but also cov­ered all of the orig­i­nal func­tion­al­ity from the old sys­tem. ### Gevity Web & Mobile Application Gevity cen­tralises data from fit­ness and med­ical de­vices; man­ages tai­lored health plans; tracks your progress; and pro­vides a new level of in­sight and con­trol of your health. Gevity is the par­ent ap­pli­ca­tion, with a num­ber of dif­fer­ent ver­sions avail­able based on the area of health. The Gevity health mon­i­tor­ing app em­pow­ers peo­ple with the knowl­edge, tools, and tech­nol­ogy to en­joy health­ier, longer lives. Gevity cen­tralises data from fit­ness and med­ical de­vices; man­ages tai­lored health plans; tracks your progress; and pro­vides a new level of in­sight and con­trol of your health. These fea­tures are achieved through fast load­ing, easy to use dash­boards, ta­bles, and no­ti­fi­ca­tion feeds. If de­sired, Gevity shares your health data to nom­i­nated clin­i­cians, care­givers, and fam­ily mem­bers. This en­ables bet­ter dis­ease pre­ven­tion, di­ag­no­sis, treat­ment, and mon­i­tor­ing. ### Daltrey Biometric Security Daltrey cur­rently has 3 en­com­pass­ing com­po­nents — a web ap­pli­ca­tion, the na­tive Android app and the Dot Matching Engine. These three com­po­nents work to­gether to al­low the ad­min­is­tra­tion of users and con­sump­tion of user iden­ti­ties by third par­ties. All users are given cus­tomised on­board­ing that matches their risk level, se­cu­rity re­quire­ments and brand. The cre­ation of DaltreyID meant users could se­curely store their in­for­ma­tion with­out dig­ging around for for­got­ten pass­words or PINs. Those with a DaltreyID rep­re­sent all the dig­i­tal as­sets with just a fin­ger­print, face, voice or iris. They can then can turn off any ac­cess point of an au­then­ti­ca­tion gate them­selves with­out the in­con­ve­nience of cards, com­put­ers or pass­words. WorkingMouse has sub­se­quently helped Daltrey on­board their own de­vel­op­ment team to con­tinue build­ing the prod­uct and grow­ing the com­pany in­ter­nally. ### Project with Central Highlands Development Corporation ### Project with Moreton Island ### Sentire’s Ge­olo­ca­tion Tech­nol­ogy Race safely with Sentire’s ge­olo­ca­tion tech­nol­ogy Sentire is a com­pre­hen­sive mo­tor rac­ing in­tel­li­gence, light­ing and con­trol sys­tem. Installed and con­trol­ling 18 tracks in New Zealand, Australia and the Northern Hemisphere. Sentire was de­vel­oped us­ing an Agile ap­proach be­cause it was recog­nised early on that there was tremen­dous op­por­tu­nity to make learn­ings along the way that would im­prove the ex­pe­ri­ence of us­ing the app for its users. Sentire had a very spe­cific bud­get to build their MVP. To achieve this, we set a fix de­vel­op­ment time and var­ied the scope to en­sure we achieve every must-have re­quire­ment. Sentire is a multi-plat­form ap­pli­ca­tion for Android and web. The app pro­vides de­tailed dri­ving sta­tis­tics for dri­vers and race track crew mem­bers. These are be­ing used to im­prove dri­ver’s safety and their ex­pe­ri­ence when rac­ing. The app uses a par­ent-child con­fig­u­ra­tion, mul­ti­ple plu­g­ins, mo­bile app, track web por­tal, web socket server, and ex­ter­nal API push­ing events into the sys­tem. “The fea­ture that de­liv­ers the most value for our users is GPS and ge­ofenc­ing so that we can de­lin­eate safe ar­eas” — Peter Dodds, Senior Developer, Sentire ### Transport & Main Roads Legacy Migration Excel mi­gra­tion to a mod­ern web ap­pli­ca­tion for a Government sys­tem In 2019, the Department of Transport and Main Roads (TMR) com­menced a proof of con­cept with WorkingMouse to de­ter­mine the value as­so­ci­ated with their unique mi­gra­tion meth­ods in con­junc­tion with the Codebots tech­nol­ogy. In 2019, the Department of Transport and Main Roads (TMR) com­menced a proof of con­cept with WorkingMouse to de­ter­mine the value as­so­ci­ated with their unique mi­gra­tion meth­ods in con­junc­tion with the Codebots tech­nol­ogy. TMR’s goal is to progress their dig­i­tal trans­for­ma­tion by mod­ernising an ac­cred­i­ta­tion scheme from an of­fline Excel sys­tem to a cloud-based, full-stack ap­pli­ca­tion with OpenAPI spec­i­fi­ca­tion doc­u­men­ta­tion. In or­der to align with the Department’s ex­per­tise, WorkingMouse de­liv­ered the ap­pli­ca­tion us­ing a Spring server-side and Angular client-side. WorkingMouse cre­ated a mod­ern, mi­croser­vice-ready ap­pli­ca­tion de­ployed into AWS cloud. The ini­tial proof of con­cept was de­liv­ered in 4 weeks with a fur­ther 8 weeks planned to have it ready for pro­duc­tion. The ap­pli­ca­tion has a CRUD User Interface, data mi­gra­tion ca­pa­bil­i­ties, ad­vanced gov­er­nance con­trols, and full API doc­u­men­ta­tion. The pro­ject was part of the Department’s broader dig­i­tal trans­for­ma­tion strat­egy with a view to con­nect­ing to both up­stream and down­stream sys­tems, al­low­ing for re­port­ing and ease of dis­sem­i­na­tion of in­for­ma­tion. As the ap­pli­ca­tion was mod­elled, the Department now has an ex­ten­si­ble so­lu­tion that can grow with their re­quire­ments, for ex­am­ple to sup­port other man­aged ac­cred­i­ta­tion schemes. Business op­er­a­tions change so it’s cru­cial that the tech­nol­ogy that sup­ports them can change too. ### Sirras CheckPoint Checkpoint is a specialised platform for organisations seeking security vetting for their staff  “How might we digitise the security clearance application process so that Sirras Consultants can offer the service directly to agency customers?"  Checkpoint is a clean and intuitive application that allows agencies to request security clearance applications so that applicants can directly apply through Checkpoint.​ The platform allows visibility of the application, its status and access to relevant files and reports dependent on the stage that the application is up to. The platform will provide a way for Sirras Consultants Staff to view and track security clearance applications and review applicant submissions at various stages of the review process.​ Agencies can keep track of applications that have been requested from their own agency.​ Applicants will have their own portal where they can view applications, complete them and upload relevant files and documentation. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_company_australia_2022_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_company_australia_2021_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_app_modernization_service_australia_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_.net_developers_australia_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_product_design_company_australia_2026.svg) ### Industry Recognitions - 2023 Buy Qld Award for Putting Queenslander First - QAssure Accreditation - 2017 ANZ Award for High-Growth Business Start-Up - 2017 Queensland Urban Utilities Award For Product - #70 Deloitte Technology Fast 500 Asia Pacific 2017 - Westpac Businesses of Tomorrow 2018 ## Key Clients - Department of Defence ## Packages ## Locations (1) ### Milton, Australia (Headquarters) - C1, 55 Railway Terrace - Milton 4064 - Australia - 50 - 75 employees - Phone: (07) 3606 0230 ## Contact WorkingMouse [Send a message](https://clutch.co/profile/workingmouse) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/2803950) - [Facebook](https://www.facebook.com/workingmousesoftware) - [X](https://twitter.com/WorkingMouse_) - [Instagram](https://www.instagram.com/workingmouse_/)