What evidence can you share that demonstrates the impact of the engagement?
I’ve used customer feedback to gauge the success of the project. It’s had 100% satisfaction—everyone said that it was a very easy application to use. The third-party providers I’ve used have mentioned the positive feedback they’ve received, which again, has been 100% satisfaction.
How did WorkingMouse perform from a project management standpoint?
I’ve worked with similar businesses to WorkingMouse before and they’re the best I’ve dealt with. Most of our interactions were done in-person and the rest through phone and email. I was given access to their project management platform, where I could see regular updates on the progress of the work.
I didn’t expected the project to go as well as it did, especially that the app would be tested and delivered a week before I needed it. My client was surprised by their performance.
What did you find most impressive about them?
They brought in their internal stakeholders during the scoping phase, which was unlike the other companies I’d dealt with. Previously, I would deal with a salesperson. Their process gave me a lot of trust and confidence in them as a business, as well as in their capabilities. They wanted to get it right the first time, which was comforting for me, given that there were time constraints and costs to consider. I knew that they were going to produce what I wanted the first time.
The initial process was enjoyable and educational. Based on their input and experience, I was able to come up with a far better product than what I was expecting. I also appreciated the transparency around the development process—they kept me informed about possible challenges.
Are there any areas they could improve?
Based on my experience with other web development companies, they’re 50% above everyone else. They’ve delivered what I wanted and more. Everyone can improve, but I couldn’t ask for more from them, given my expectations.
Do you have any advice for future clients of theirs?
I recommend listening to their advice and engaging in their process. They’re a trustworthy team.