WorkingMouse

BACKGROUND

Please describe your company and position.

I am the CEO of Access Intell

Describe what your company does in a single sentence.

We operate a suite of Credit Management Software Platforms that help our clients bring on new customers, register on PPSR and guard against bad debts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Access Intell worked closely with Working Mouse to scope and build a new platform in order to modernise a legacy system to a new technology set. The project was broken down into three builds, took just over a year to build, while adding new features and functionalities. There were multiple releases throughout the builds deploying to beta and production for a tight feedback loop both for Access Intell’s test users and platform customers.

On a high-level, WorkingMouse:

Detailed the requirements of the new application including acceptance criteria for user acceptance testing (UATs). Developed two new platforms to complement and connect with Access Intell’s existing products. 

One system being the SSO/Business Management Platform for Access Intell’s users to consolidate login/access into their existing products. The second platform is an industry-leading Customer Management platform that allows Organisations to monitor Payment/Insolvency Risk Ratings driven by numerous complex third-party integrations. The applications provided a fresher user experience (UX) including our new branding.

SOLUTION

How did you find WorkingMouse?

Referral

Why did you select WorkingMouse over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from WorkingMouse were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

Delivery of the Monitor Credit Management Platform and the Hub.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Working Mouse were pretty much on target with everything. They are very structured and do exactly what they said they would when they said it. Every milestone hit. Managed our expectations well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They worked very much as partners. We hit multiple challenges which we tackled together. Timing estimates were spot on. Very attentive throughout.

What was your primary form of communication with WorkingMouse?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There were changes of staff during the project. We were very impressed with how they managed this and maintained both understanding and momentum. Every single person we encountered throughout has been helpful, creative, competent, and accommodating.

Are there any areas for improvement or something WorkingMouse could have done differently?

No. We have been delighted with our choice of partner. There were challenges but we overcame them by working together as a team. I don't think there was anything they could have done better.

BACKGROUND

Introduce your business and what you do there.

I’m an operations manager for a healthcare survey platform; we specialize in patient and doctor feedback for the Australian healthcare industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WorkingMouse?

We currently deliver a range of patient-reported experience measure products to the Australian healthcare market, but we had a gap in what we were providing. We hired WorkingMouse because we needed a digital solution.  

We were looking for a digital platform that could deliver patient experience surveys to a range of markets and have the data collected displayed in live interactive dashboards for healthcare organizations. We wanted the data to be used meaningfully to support continuous quality improvement. 

An example of this would be after surgery, we could collect feedback from a patient, and in real-time, the practice manager or operations team could look at the anonymous feedback to understand where the gaps were in their service delivery. We were looking to build a product that could capture the consumer's voice and communicate that voice to healthcare organizations.

SOLUTION

What was the scope of their involvement?

When we initially approached WorkingMouse, our brief was quite broad. The product was built from scratch, and we did a scoping workshop to start, where we went through what we had envisioned the product to be and what our needs were. We collaborated on a board with WorkingMouse that pulled all of that information together. At the end of the workshop, we had a quote and a time frame. 

The time frame and quote were a little bit more than we had the capacity for, so we changed the scope and came up with something that would work within our time frame. A week later, we started the formal scoping phase and were able to turn the product around in a month. 

Our team at CFEP can act as administrators and support our client’s healthcare organizations in-house. Administrators can go into the backend, set up clients, select the appropriate question set, and then work with clients to allocate organization names, uses, and coordinate sites and users. 

The product supports multi-leveled organizations, and different departments in a hospital can run various surveys. These surveys can then be compared between departments. The product is just as suited for one general practice as for larger organizations. 

It works the same way for corporate organizations with offices in many different places. The head office can access an aggregated dashboard with data from each site and filter it so they can look at their sites individually. Key technologies on the client side of the product included HTML5, CSS3, React, and MobX. On the server-side, the stack included PostgreSQL, C#, and ASP.NET. 

WorkingMouse is offering technical support services for our organization, and the product is hosted on AWS. Moving forward, if there are any upgrades to the product we want to make, we make a ticket with them, and they’ll give us a quote. We will then proceed together to make the upgrade. 

What is the team composition?

We work with David (Chief Growth Officer), Dean (Product Designer), Thomas (DevOps Developer), Benjamin and John (Software Developers), Eban (Director), and a project manager. 

How did you come to work with WorkingMouse?

A while back, we were looking for a developer to audit our existing tech stack, and WorkingMouse was one of the candidates we interviewed. We didn’t proceed with them at the time, but we continued interacting with David. We appreciated the ongoing connection and eventually started working with them on this product. We chose them because they were a high-performing team, passionate, and our values aligned. 

What is the status of this engagement?

We started working together in November 2022, and the product was completed a month later. The engagement is ongoing because of the support services and upgrades we’re continuously working on.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The product is going live very soon, and we’ve had excellent feedback so far. The product empowers organizations to work closely with their different branches or departments. It is an excellent solution for those who are looking for real-time data and to interact with the dashboard. 

The product is data-driven, which is the most important thing for quality improvement. Organizations that use the product will not only have an excellent experience of receiving and understanding the data, they will also be empowered to apply it meaningfully. 

How did WorkingMouse perform from a project management standpoint?

We use GitLab for a ticketing system, and through this shared platform, we can work directly with developers, the UX designer, and the project manager. The support is transparent, and each team member from WorkingMouse is accountable for their part. The solution was delivered on time, and we communicate in person, over the phone, and using email. 

What did you find most impressive about them?

They’re great collaborators and have an effective approach to working together. We feel like the experience has been a true co-creation where a team of professionals has gathered together and brought experience and value to the conversation. They have a very structured approach, but are flexible and listen to us. 

It’s a privilege to work with the team from WorkingMouse. They are open, adaptive, and have shared an authentic journey with our company as we create solutions. The team is consultative, open, innovative, and a pleasure to work with. 

They’re a well-coordinated team who are well-integrated and overall lovely people. We have wonderful synergy and can’t speak highly enough about their work. We feel the value for money has been excellent. WorkingMouse is a key member of our team that enables us digitally, and we look forward to our continued engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the AHS program manager at Hitachi Construction Machinery, a machinery manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WorkingMouse?

We needed help transforming a critical application for mapping and delivering those maps to autonomous trucks.

SOLUTION

What was the scope of their involvement?

My first goal for WorkingMouse was to draft a prototype to understand the technical capabilities and transform a tool from a monolithic, old architecture to a modern one that would help us change the instrument and adapt microservices architecture and eventually deliver the device to the customer.

We first went through understanding the user journey to determine the pain points and understand the customer's voice. We brought some internal customers to deliver their experience and experience with the tool. They discovered the pain points through those interviews and provided good analytics that helped the team understand the direction.

After that, they did the user story mapping; it was beneficial to understand whether the transformation is achievable within the timeline and budget. User story mapping was an excellent exercise to get a clear picture. Working as a team with them was very beneficial. The result was portrayed in the final delivery, which was the prototype with a clear vision.

What is the team composition?

I worked with around five people from their team, including a squad leader, developers, and UX designers.

How did you come to work with WorkingMouse?

I found them in a Google search — I wanted someone who was nearby. We went with them because we were interested in companies that operate in the agile methodology and processes, and they stood out because they were based in Brisbane.  

How much have you invested with them?

We spent $400,000 with them.

What is the status of this engagement?

We worked together from September 2021–April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first goal was to develop the mine maps faster and deliver faster because production is king — they successfully delivered and exceeded my expectations.

The first month was a bit bumpy, so we had to continuously do some back-and-forth communication to remove this ambiguity. The project velocity went back to normal by February, and we’ve noticed great improvements in the release, the speed, and the number of features.

Also, I can say that it was a great exercise for our company to work with them because we showcased a successful transformation from software that reflected the 1990s technology framework to becoming a completely brand new software. I like to call it a jawbreaker because everyone was amazed by what we had; the process was great, and the deliverables were exceptional.

How did WorkingMouse perform from a project management standpoint?

They meet deadlines, and we used Jira for communication, which was good enough.

What did you find most impressive about them?

Them being in Brisbane makes them stand out. We’re also impressed by the platform — it’s very powerful and innovative.

Are there any areas they could improve?

They could communicate better and ensure that their account managers report better. They also need to understand that they work for the customer on a project; I’m very disappointed with the squad leader and the project manager regarding communication.

Do you have any advice for potential customers?

Ensure you have a clear vision that's well communicated within your organization. Also, make sure there’s a strategic focus and discipline.

BACKGROUND

Introduce your business and what you do there.

I'm the IT project coordinator for Master Electricians Australia. We are a membership-based organization providing services to electricians across the country.

We base our services on four pillars; advocacy, technical advice, employment and workplace relations to our members, and safety.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WorkingMouse?

We needed someone who could develop a platform for us. 

SOLUTION

What was the scope of their involvement?  

WorkingMouse has developed multiple products for us. One of the platforms we did was a web-based app; it's a portal to view and log into our different systems easily. We set up a single sign-on with several SaaS providers that we use, and users could log in using one set of credentials and access all of the services that Master Electricians offers.

The second build we did with them was a safety platform where members can subscribe to our service, access the system, and use curated safety content as a template to develop their safety system within their business.

In terms of the process, we provide some workflows for some of the systems, and WorkingMouse works around the whole UI/UX and creates mock-ups and wireframes to workshop with us around how we think it might work better for our users — that's their area of expertise, so they do most of that work.

What is the team composition?

In every building process, we've had similar models. We work with two people in the scoping stage, including a senior developer and a senior design person. In the build phase, we have a small team of 2–3 developers, a project manager, and other ad hoc resources according to the process' needs.

How did you come to work with WorkingMouse?

We went to the market and did a closed RFP; we selected a couple of local companies that had done some work in the area. Someone gave us a glowing review of WorkingMouse, so we put them on the shortlist.

We chose them because their model was robust, and we thought that their integrity in terms of sticking to it was good. We also liked their use of Codebots to develop code automatically to make the development process quicker, easier, and cheaper.

How much have you invested in them?

We've spent $300,000–$500,000 AUD (approximately $219,000–$365,000 USD) with them so far.

What is the status of this engagement?

I think it began in October 2019, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've met our user feedback, timeline management, and money objectives. User feedback is our principal metric, and it has been excellent. The other one is platform utilization, and we've had an increase in the number of members subscribing to our service since we launched the system.

How did WorkingMouse perform from a project management standpoint?

They've been very good with project management processes. We have a great relationship with them, and they don’t hesitate to contact us when they have questions, have any issues, or want clarification. Everyone is aware of where we are at and what is going on.

We use Atlassian tools such as Jira and Confluence for communication and project management.

What did you find most impressive about them?

I like how they stick to their model and don’t deviate from that. It is a model that has proven to work for them, which is how they do it. I also like their integrity in cutting expenses throughout the projects rather than just doing what we asked.

In addition to that, they challenge us to think of other ways to solve the problem, which is great because it enables us to have better products. Working Mouse also does a great job helping us to continue delivering improvements with their customer success program.

Are there any areas they could improve?

I can’t think of anything that has been a problem for us — they've made many improvements, and we haven’t had any issues.

Do you have any advice for potential customers?

Have an open partnership. Don't go in with preconceived ideas so they can tease out other methods and challenges to get better outcomes.

BACKGROUND

Introduce your business and what you do there? 

I’m the CEO of Moreton Island Adventures. We operate a vehicle and passenger ferry to and from the island. We also have an island store and offer accommodation packages to our guests.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WorkingMouse?

We couldn't find a booking platform that worked efficiently for our business, so we needed WorkingMouse to develop a custom platform for us.

SOLUTION

What was the scope of their involvement?

WorkingMouse developed our custom booking platform from the ground up, mostly relying on Codebots as they implemented coding solutions. They made the backend customizable, so our team could apply modifications as needed. Upon creating our booking platform, their team offered maintenance and further development services to refine our product before its go-live.

What is the team composition?

I worked with Matt (CEO), Alice (Customer Success Consultant), and more than 10 developers.

How did you come to work with WorkingMouse?

We met WorkingMouse through an acquaintance. We hired them because we immediately felt that they could address our technical needs.

How much have you invested with them?
 
We spent between $210,000–$250,000 AUD (approximately $153,000–$182,000 USD).

What is the status of this engagement?

The development project ran from June 2017–September 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our conversion rates went from 60%–95% upon launching our new platform — a significant increase that highly leveraged and revolutionized our business. WorkingMouse had rigorous scoping and coding processes that resulted in an efficient product, which saved us time and money.

How did WorkingMouse perform from a project management perspective?

WorkingMouse communicated seamlessly with our team and managed the project responsibly via Confluence and Jira. We could always rely on their team to test the efficacy of each solution and address our ticket requests in quick turnaround times.

What did you find most impressive about them?

We watched their team grow and change over the years, but their dedication to producing the best results and improving their existing processes remained.

Are there any areas they could improve?

We encountered minor issues at the beginning of the engagement, but WorkingMouse cooperated well with our team to address those.

Do you have any advice for potential customers?

Be as prompt and dedicated as their team if you want to secure the results you need within your desired time frames.

BACKGROUND

Please describe your company and your position there.

I was the CEO and product owner of a high touch / low cost wellness solution based in Sydney, Australia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WorkingMouse, and what were your goals?

We wanted to develop an app with web access as well to provide an intuitive platform for end consumers to build mental agility and resilience via content that is automatically curated to them.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had an existing relationship with Working Mouse.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We held numerous scope meetings to identify ways in how we can address specific customer feedback points and barriers that we had identified. The app had to be made easier to use, simpler onboarding, upgraded visuals that are more on palate with our brand and deliver behavioural insights to clients via a series of dashboards to achieve an MVP.

Working Mouse designed a script of wireframes so we could experience the journey through a user's eyes and steer design decisions as needed. That was later followed with a prototype so we could see the new design and colour palate. Once the final design, costs and scope was agreed the project was delivered using an agile scrum process through Jira.

How many resources from the vendor's team worked with you, and what were their positions?

Working Mouse's CGO was our main relationship contact and support person. From there, the team included: a squad lead, two designers, an app developer and a customer service officer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The product is only now being rolled out to market so it is too early to comment on outcomes. However, we took our existing clients and pilot program stakeholders through both the prototype and the new app once it was released to production and the feedback was very positive. Clients loved the simplicity and function of the new app, in particular the new dashboards. Previously we had to manually provide clients engagement data, where as now clients could access a whole host of engagement and user input data insights themselves instantly and in real time, and with the ability to export their own reports.

Describe their project management style, including communication tools and timeliness.

The CGO was my primary contact person and his knowledge and patience was relied heavily on as our team were not of a technological background. He was often the translation bridge between some of the development team members and our company, particularly when design decisions needed to be made and further explanation or guidance was needed in order to make those decisions.

What did you find most impressive or unique about this company?

Throughout this project, I felt like an important member of the WorkingMouse development team. The end product that was produced, whilst it was not everything we initially scoped, for the amount of money and time invested the end product was a great outcome and a vast improvement on the previous app version. It also addressed the prioritised customer feedback points which were the main objective.

Are there any areas for improvement or something they could have done differently?

At times it was a bit challenging to maintain full clarity across all components of the project. Communications via the Squad Lead could be improved as on several occasions we were not properly informed in advance of changes or a deadline that needed to be adjusted. From a verbal perspective, listening to the customer's feedback and not speaking over them would better enable the squad lead to understand the challenge being faced at the time.

BACKGROUND

Introduce your business and what you do there.

I’m the engineering manager for APTUS Construction Systems. We make couplers for the concrete industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WorkingMouse?

We engaged them for the preliminary design of our couplers.

SOLUTION

What was the scope of their involvement?

They’re developing software into a streamlined web app that will provide a preliminary design of our couplers so we can get it ready for the market. The team has taken care of all the wireframing and we receive structural drawings from them for the building. Based on how we do things, they proposed the look and feel of the software, so we didn’t have to provide them with anything.

The software allows us to enter all of the geometry of the columns in the building and then that runs through our engineering script to come up with the design that uses our products. Then, the output we get from our software is a detailed column by column breakup of the entire building and a fully-priced option using our products.

We have a support agreement with them as well where they take care of any bugs and make any other improvements. Over the last 12 months, they’ve complete about six production releases.

What is the team composition?

We work with a scrum master, an account manager, a graphic designer, one main coder, and about three other coders.

What is the status of this engagement?

We began the scope in December 2019 and the relationship is still ongoing. We had the first production release around March 2020 and there has been a continuous improvement over the last 12 months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our in-house team has seen major improvements in the efficiency of putting together quotes. We’ve just gotten to the point where we have our first external customer that has been using the web app. Soon, all customers will be able to start using the web app and doing their own quotes.

How did WorkingMouse perform from a project management standpoint?

They’re absolutely excellent at project management in terms of plotting out the scope and hitting targets and deadlines. They do an extremely great job of working out exactly what we want into development tickets and iterations. Then, we have a meeting where they demonstrate the software showing the tickets completed. 

What did you find most impressive about them?

One of the best parts about working with WorkingMouse so far is that they take time to understand our product, how we use it, and our existing processes. The quality of the personnel and the personal relationships I have with everyone on the team is great. They’re very approachable and are easy to work with right across from the account managers to the project managers. I also really love that they ask how they can improve. They’re proactively trying to work out what they can do better and then putting that into place.

Are there any areas they could improve?

It gets a little complex with have multiple people supporting us because there are a lot of moving parts. I would really like to just have one supportive person.

Do you have any advice for potential customers?

Be extremely engaged in the scoping process and be proactive on the user acceptance testing as the product develops, making sure it is doing what you want it to do. Get into beta testing heavily while you still have the product team fully engaged and working on your project. The first time around, I wasn’t really aware of the importance of testing and there were things I wasn’t happy with that could have been avoided if I had just tested.

BACKGROUND

Introduce your business and what you do there.

Sales Payment Solutions makes it easier for companies to do business with each other by providing a new payment option for customers. I’m the founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WorkingMouse?

I had the opportunity to bring on a substantial client, which required building a software solution on a short timeframe. In the longer term, that solution would enable me to grow the business.

SOLUTION

What was the scope of their involvement?

The initial process started with scoping my requirements and understanding the timeframe. The software itself was basic in terms of usability and functionality, relative to WorkingMouse’s other projects. One of our requirements was to incorporate five different pricing models. The client wouldn’t be able to see those, but, depending on what they were selecting, they would be directed to the right pricing model.

Another key requirement was setting up an efficient internal process. Once an application got to a certain stage, I could automatically redirect it to a third-party provider on the backend, without adding another layer of processing on my side.
The previous version was a web-based portal. They developed the new one as a Software-as-a-Service solution, which will enable me to white-label it in the future quite easily.

What is the team composition?

I was in contact with a project manager and the head of development. I also worked with a layout and functionality designer, and with a developer.

How did you come to work with WorkingMouse?

I was talking to one of their investors about a different matter and mentioned that I was considering building an app. That person put me in touch with them and I was impressed with their capabilities and previous work. They were able to complete the project in three weeks, compared to the five-to-nine-month estimate I was given by other providers.

How much have you invested with them?

The approximate cost of the project was AU$20,000 [$15,000 USD]. Given that the project was relatively simple, I was given a good price. 

What is the status of this engagement?

I started working with them in December 2016. The project was completed in January 2017, and they actually delivered a week ahead.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve used customer feedback to gauge the success of the project. It’s had 100% satisfaction—everyone said that it was a very easy application to use. The third-party providers I’ve used have mentioned the positive feedback they’ve received, which again, has been 100% satisfaction. 

How did WorkingMouse perform from a project management standpoint?

I’ve worked with similar businesses to WorkingMouse before and they’re the best I’ve dealt with. Most of our interactions were done in-person and the rest through phone and email. I was given access to their project management platform, where I could see regular updates on the progress of the work.

I didn’t expected the project to go as well as it did, especially that the app would be tested and delivered a week before I needed it. My client was surprised by their performance.

What did you find most impressive about them?

They brought in their internal stakeholders during the scoping phase, which was unlike the other companies I’d dealt with. Previously, I would deal with a salesperson. Their process gave me a lot of trust and confidence in them as a business, as well as in their capabilities. They wanted to get it right the first time, which was comforting for me, given that there were time constraints and costs to consider. I knew that they were going to produce what I wanted the first time.

The initial process was enjoyable and educational. Based on their input and experience, I was able to come up with a far better product than what I was expecting. I also appreciated the transparency around the development process—they kept me informed about possible challenges.

Are there any areas they could improve?

Based on my experience with other web development companies, they’re 50% above everyone else. They’ve delivered what I wanted and more. Everyone can improve, but I couldn’t ask for more from them, given my expectations.

Do you have any advice for future clients of theirs?

I recommend listening to their advice and engaging in their process. They’re a trustworthy team.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for a communications, engagement, and training consultancy. One of my responsibilities is to manage an internal startup—an online evaluation tool for stakeholders and engagement professionals that allows them to evaluate their work with community members.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with WorkingMouse?

We went through an initial development phase and knew what the product needed to look like; we just needed someone with the expertise to code it.

SOLUTION

What was the scope of their involvement?

WorkingMouse translated our aesthetic and functionality requirements into a product we could take to market. We had in-depth phone conversations, agreed to a collaboration, and started a two-day scoping workshop to define what we wanted to do at a granular level.

They used a proprietary platform called Codebots for some of the work, which made the process quite fast. We divided the overall project into one-week sprints, each focusing on a particular product component. WorkingMouse put everything together and presented the latest version at the end of each week. They did a bit of design work, too, but a previous developer had completed most of it already.

What is the team composition?

We had a case manager and a project lead who had a team of developers. We spoke weekly with the entire team, but we mainly communicated with the project lead.

How did you come to work with WorkingMouse?

My managing director and another member of our team met a WorkingMouse employee at a networking event. We were impressed with them and looked at the whitepaper description on their website. We liked that their approach was to organize scoping workshops and divide projects into sprints. The cost of the MVP was also made clear, which was important. We contacted WorkingMouse and ultimately went with them.

What is the status of this engagement?

We started working with WorkingMouse in August 2017, and we went live in February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve only been live for two weeks, so I don’t have any metrics. Some clients are currently testing the MVP.

How did WorkingMouse perform from a project management standpoint?

We used an Atlassian product for task tracking. Our different locations made in-person meetings difficult, but I did visit them for a two-day scoping session. Whenever I was in town, I organized meetings, but we mainly communicated by sharing screens and collaborating remotely.

What did you find most impressive about them?

I appreciated their attitude. WorkingMouse was able to resolve any unexpected issues while remaining positive.

I’m not an expert in coding, but WorkingMouse is capable of dealing with non-technical clients. They’re able to translate domain-specific information for people with basic knowledge. We had some unprecedented issues, but the team was happy to solve them. If unable to, they were honest and told us what could be done within our existing scope.

Are there any areas they could improve?

They went over the deadline, but we had a fixed-price contract, so it didn’t cost us extra. We’d promised clients that the platform would be ready before it was, but our original timeline was quite tight, so we were happy when they finished.

Do you have any advice for future clients of theirs?

I’d highly recommend them because of their transparent process. Everything is clear, upfront, and well-documented, which is important.

BACKGROUND

Please describe your company and position.

 I am the Manager of a financial services company 

Describe what your company does in a single sentence.

Insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WorkingMouse to accomplish?

• Bring mobile app tech stack up to date
• Fix known issues with new mobile devices
• Knowledge transfer to our staff

SOLUTION

How did you find WorkingMouse?

Panel

Why did you select WorkingMouse over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from WorkingMouse were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Stabilise and Release the App: Ensuring a stable and releasable version of the mobile app for both Android and Apple app stores. 
• Rebuild Packaging Process: Rebuilding the packaging process of the Angular web application using VoltBuilder for Android and iOS. 
• Upgrade the Solution: Upgrading the solution from NodeJS 10 to NodeJS 19. 
• Full Handover: Providing a full handover to including updated documentation and training sessions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A working app with pipeline builds. 
• Fixed known issues on new mobile devices App released to App Stores and all subsequent issues addressed 
• Complete documentation and Successful handover

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication and engagement was great. The project was completed on time. in terms of effort and only delayed slightly due to issues outside of their control

What was your primary form of communication with WorkingMouse?

Email or Messaging App

What did you find most impressive or unique about this company?

Great partner collaboration

Are there any areas for improvement or something WorkingMouse could have done differently?

Not that I can think of