Wise IT Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of e-service, handling corporate concierge services in Canada and US markets. We’ve been in business for over 20 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wise IT Inc.?

Because we’re a small company, we don’t have an IT department. So, we contacted their team to be our IT provider.

SOLUTION

What was the scope of their involvement?

Essentially, we have their team for IT assistance on an ongoing and as-needed basis. They do all of our regular maintenance as well as address one-off challenges as they come up. For instance, we call them if we need to replace someone’s computer.

Everything from tech onboarding to office setup. There are also times when something in our system stops working or crashes. In those cases, they’re quick to respond to investigate the root of the problem. Sometimes, its a software issue or a problem that could be solved with an upgrade.

What is the team composition?

We have a main point of contact, but he often passes off correspondence to colleagues if it means that our questions are answered faster. 

How did you come to work with Wise IT Inc.?

They were referred to us. We gave them a test project, and they did well. At that point, we hired them. 

How much have you invested with them?

Our monthly spend with them depends on our needs. In the past, we’ve spent between $500–$2,000 each month. 

What is the status of this engagement?

We started collaborating in September 2012, and our teams still work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I wouldn’t hesitate to refer them to anyone. They’ve done great work and are quick to respond to problems.  

How did Wise IT Inc. perform from a project management standpoint?

They’re knowledgeable, meticulous, and can provide several different solutions corresponding to various price points. That way, we can decide what works best for our company and needs.  

What did you find most impressive about them?

Their strong reliability and track record stand out. They’re very personable.

Are there any areas they could improve?

No, I can’t think of anything. 

Do you have any advice for potential customers?

Be clear about your needs, and they’ll be able to provide options that are tailored to you. The more information they have, the better position you’ll be in for success.