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We are dedicated to offering the latest emerging technologies to ensure your company is always getting the most out of your IT budget. Our proactive solutions can take your business to the next level by allowing maximum productivity, and minimal down time during an unexpected disaster.

 
$1,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2003
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Calgary, Canada
headquarters
  • 251 Midpark Blvd SE, Suite 218
    Calgary, AB T2X 1S3
    Canada

Reviews

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IT Management for Concierge Service Firm

“Their strong reliability and track record stand out.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2012 - Ongoing
Project summary: 

Wise IT Inc. serves as a long-term, continuous IT service provider for a corporate concierge services firm. They’re in charge of ongoing, regular technological maintenance as well as solving one-off tech problems.

The Reviewer
 
11-50 Employees
 
Toronto, Canada
Robin MacLean
VP of Operations, eServus
 
Verified
The Review
Feedback summary: 

The team has consistently shown flexibility and a high level of industry expertise in addressing issues. Their attention to detail and ability to actively communicate and respond to needs makes them an ideal fit for the company’s needs. Customers can expect a helpful, personable organization.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of e-service, handling corporate concierge services in Canada and US markets. We’ve been in business for over 20 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Wise IT Inc.?

Because we’re a small company, we don’t have an IT department. So, we contacted their team to be our IT provider.

SOLUTION

What was the scope of their involvement?

Essentially, we have their team for IT assistance on an ongoing and as-needed basis. They do all of our regular maintenance as well as address one-off challenges as they come up. For instance, we call them if we need to replace someone’s computer.

Everything from tech onboarding to office setup. There are also times when something in our system stops working or crashes. In those cases, they’re quick to respond to investigate the root of the problem. Sometimes, its a software issue or a problem that could be solved with an upgrade.

What is the team composition?

We have a main point of contact, but he often passes off correspondence to colleagues if it means that our questions are answered faster. 

How did you come to work with Wise IT Inc.?

They were referred to us. We gave them a test project, and they did well. At that point, we hired them. 

How much have you invested with them?

Our monthly spend with them depends on our needs. In the past, we’ve spent between $500–$2,000 each month. 

What is the status of this engagement?

We started collaborating in September 2012, and our teams still work together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I wouldn’t hesitate to refer them to anyone. They’ve done great work and are quick to respond to problems.  

How did Wise IT Inc. perform from a project management standpoint?

They’re knowledgeable, meticulous, and can provide several different solutions corresponding to various price points. That way, we can decide what works best for our company and needs.  

What did you find most impressive about them?

Their strong reliability and track record stand out. They’re very personable.

Are there any areas they could improve?

No, I can’t think of anything. 

Do you have any advice for potential customers?

Be clear about your needs, and they’ll be able to provide options that are tailored to you. The more information they have, the better position you’ll be in for success.

5.0
Overall Score We’ve had a long relationship, and our team never had a reason to shop around.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve never had any challenges with this.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They’re reliable, and we’ve been happy with their work.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.