Web Design & Development

BACKGROUND

Please describe your company and position.

I am the Website Design & social media management of Nel Concept

Describe what your company does in a single sentence.

At Nel Concept, we specialize in premium hotel amenities designed to elevate every guest’s stay. From nourishing shampoos and conditioners to luxurious body washes, soaps, and skincare essentials, our carefully curated products combine quality, comfort, and convenience. We partner with hotels, resorts, and boutique accommodations to deliver thoughtfully designed toiletries that reflect hospitality at its best—ensuring guests feel cared for and refreshed from check-in to check-out. With a focus on both functionality and presentation, our amenities help create memorable experiences that keep guests coming back.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Design & Development to accomplish?

• Website Design: Create a modern, professional, and user-friendly website that reflects the client’s brand and services.
• Website Maintenance: Keep the website secure, updated, and fully functional with ongoing maintenance.
• Social Media Management: Manage social media accounts to increase brand visibility and audience engagement.
• Social Media Marketing: Implement marketing strategies to drive traffic, generate leads, and boost conversions.
• all of the above

SOLUTION

How did you find Web Design & Development?

Online Search

Why did you select Web Design & Development over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Web Design & Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired a web design company to provide a full suite of digital services, including custom website design and development, ongoing website maintenance, and social media management. The project began with a comprehensive consultation to understand our brand, goals, and target audience. From there, the agency handled the end-to-end design and build of our website, ensuring it was visually appealing, mobile-responsive, and easy to navigate.

In addition to the website launch, the team set up performance monitoring and regularly implements updates, security checks, and technical optimizations as part of their maintenance service. Their social media management services include content creation, scheduling, audience engagement, and performance analytics across platforms like Instagram and Facebook.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Generation of new leads and customer inquiries through the website and social media channels. The quality of service and deliverables was excellent—everything was completed to a high standard, with attention to detail and a clear understanding of our brand's goals.

Since launching the new website and implementing social media management, we’ve seen significant improvements in our digital presence and customer engagement. Website traffic increased by [insert % if known] within the first few months, with visitors spending more time on key product pages. The site now runs smoothly with no downtime, thanks to regular maintenance and updates.

On social media, our follower count has grown steadily, and engagement rates (likes, comments, shares) have improved across all platforms. We’ve also noticed an increase in direct inquiries and orders coming through both the website and social media channels, indicating stronger brand visibility and customer interest.

Improved website performance, speed, and security through regular maintenance.

Growth in social media followers, engagement rates (likes, comments, shares), and audience reach.

Increase in website traffic coming from social media platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated excellent project management throughout our collaboration. They maintained clear communication, provided regular updates, and set realistic timelines for each phase of the project. All deliverables were completed on schedule, and they were highly responsive to our feedback and requests. Whenever we needed adjustments or had new ideas, they were flexible, proactive, and quick to implement changes. Their organized and client-focused approach made the entire process smooth and stress-free. The team was professional, responsive, and dedicated, delivering exceptional results that exceeded our expectations while making the entire process seamless and enjoyable.        4o mini

What was your primary form of communication with Web Design & Development?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to truly understand our brand and translate that into a clean, professional website and cohesive social media presence. Their attention to detail, creativity, and dedication to delivering a product that aligned with our vision stood out. They didn’t just provide a service—they became a collaborative partner, offering valuable insights and going the extra mile to ensure our satisfaction. Their responsiveness and personalized approach made them feel like an extension of our team. Their professionalism, attention to detail, and ability to understand and execute our vision make them a trusted partner for any web design or development needs.

Are there any areas for improvement or something Web Design & Development could have done differently?

Overall, we were very satisfied with their work, but one area for potential improvement could be providing more detailed timelines or project milestones at the start of the engagement. While they delivered everything on time, having a clearer breakdown of phases and expected completion dates would have made it easier to plan on our end. That said, they were always communicative and flexible, which helped keep everything on track.

BACKGROUND

Please describe your company and position.

I am the Founder & President of ThinkCyber Foundation

Describe what your company does in a single sentence.

We are a nonprofit organization that promote cybersecurity and cyber thinking 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Design & Development to accomplish?

• Website Design: Build a professional, accessible, and easy-to-navigate website that represents Think Cyber Foundation’s mission and activities.
• Application Form Development: Create a custom application form to allow students and interpreters to easily apply for events and educational programs.
• User Experience: Ensure the website is fully responsive and user-friendly across all devices.
• Website Maintenance: Provide ongoing updates, security checks, and performance optimization to support the foundation’s long-term growth and outreach efforts.

SOLUTION

How did you find Web Design & Development?

Referral

Why did you select Web Design & Development over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Web Design & Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a website very quickly, secure and user friendly to promote our brand. We also requisted some sign in forms containing resumes etc. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful launch of a fully functional and responsive website.

High number of student and interpreter applications submitted through the new form.

Increased website traffic and user engagement.

Smooth and secure website performance through regular maintenance.

Positive client feedback on usability and functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with them was a great experience! Especially with Kristiana the main developer we were in contact with. Not only she was responsive at all times no matter the time, but the turn around for all our requests were quick and as requested. 

Sometimes our company vision was not as clear which for developers can be hard at times. Kristiana took her time by bringing multiple versions for things we didn't have a vision for and in the end the website turned out to be amazing! 

What was your primary form of communication with Web Design & Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of their work and the price for it, the professionalism which is not always found and we had bad experiences before, and the ability to work around and find quicker solutions even if some of the issues would take longer to resolve 

Are there any areas for improvement or something Web Design & Development could have done differently?

We would like to continue working on the security of our site. We still have a secure site, but given we teach cybersecurity as a company we want to make sure we don't have any grey areas to be abused from others. 

BACKGROUND

Please describe your company and position.

I am the MyWebsite of Personal Blog for Freelance services

Describe what your company does in a single sentence.

I am a blogger and i offer freelancer services. event websites, invitations rsvp etc

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Design & Development to accomplish?

• The goal was to create a professional and user-friendly website
• She offers freelance services for building custom event websites.
• These websites include RSVP forms, gift information, and event details.
• The site needed to showcase her templates and past projects clearly.
• It also had to make it easy for clients to contact her or request a service.
• Another objective was to reflect her personal style in the design.
• The site was built to be easy for her to manage and update content on her own.

SOLUTION

How did you find Web Design & Development?

Online Search

Why did you select Web Design & Development over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Web Design & Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team designed and developed a complete website from scratch, tailored to my needs as a freelancer offering event website services. They helped with the site structure, layout, and user experience, making it easy to showcase my templates and services. Key deliverables included the full website design, responsive development for desktop and mobile, template and product listings, a contact form, and easy-to-manage backend access so I can update content on my own. They also assisted with domain and hosting setup and provided basic SEO optimization to help improve visibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website launched successfully and works smoothly on all devices.

The website launched successfully and works smoothly on all devices.

The site loads quickly and meets best practices for performance.

She can now update her products and templates independently.

The website has helped her present her services more professionally.

She gained increased visibility and engagement through her site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They communicated clearly throughout the process, kept me updated on each step, and delivered everything on time. They were very responsive to my needs and quick to implement any changes or feedback I had. I appreciated how organized and supportive they were from start to finish.

What was your primary form of communication with Web Design & Development?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most was their ability to truly understand my vision and turn it into a functional, beautiful website. They helped brainstorm ideas to make the site look even better and more appealing, which has already helped me attract more clients. Their creativity, responsiveness, and dedication really stood out.

Are there any areas for improvement or something Web Design & Development could have done differently?

Honestly, there’s nothing I would change. They were professional, creative, and easy to work with throughout the entire process. They listened carefully, offered great ideas, and delivered exactly what I needed. I was very pleased with everything from start to finish.

BACKGROUND

Please describe your company and position.

I am the COO of A-T-D - ALBANIAN TECHNOLOGY DISTRIBUTION

Describe what your company does in a single sentence.

IT& System Integration

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Design & Development to accomplish?

• Deliver our company website
• Maintenance and update the new website

SOLUTION

How did you find Web Design & Development?

• Online Search
• Referral

Why did you select Web Design & Development over others?

• Good value for cost
• Referred to me

How many teammates from Web Design & Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web Design & Development was contracted to design and develop our company online. We trusted them with our website at the beginning and then they provided software development services to us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of design 
• Delivery of website 
• Delivery of interactive modules

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had a very fast respond time and very direct. Every item was delivered on time or earlier in some occasion.

What was your primary form of communication with Web Design & Development?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They exhibited a strong understanding of our needs and translated our ideas into a great website.

Are there any areas for improvement or something Web Design & Development could have done differently?

In this cooperation they exceeded our expectations and we were very satisfied with the outcome.