We Create Digital

BACKGROUND

Please describe your company and position.

I am the Web Sales Manager of The Cheap Shop Ltd

Describe what your company does in a single sentence.

Fabric and yarn retailer with a woocommerce site to sell good online 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire We Create Digital to accomplish?

• Create a functional website that’s easy to navigate
• Increase sales and get found more easily organically through search engines like google
• Allow easy browsing experience

SOLUTION

How did you find We Create Digital?

Word of mouth

Why did you select We Create Digital over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from We Create Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We sat down for an in-person meeting and outlined everything we needed for our Woocommerce site. The We Create team had already analysed our current website to outline areas it could be improved and areas that weren't functioning well. This was very informative and allowed us to point out areas we wanted completely changed. 
They initially took our current website and removed plug-ins and fixed code that wasn't functioning as it should so that we could continue up use it during the re-build. 
We were provided with a careful and thorough quote which highlighted all work needed to create our new site. 
Once agreed, they re-built our site from scratch including improving the search function and allowing customers to filter our products by colour, pattern etc which can be very important for visual products like fabrics and yarns. 
We had some very specific requests on how we wanted our products to display on the screen and they designed these pages and created them exactly as we had asked, showing us the progress each step of the way. 
we had an assigned member of staff who would handle our site build and be our point of contact which was so useful. Any issues we noticed along the way (new or old) were reported using tickets and dealt with very quickly. 
A launch date was agreed and went very smoothly. 
We have already noticed a large increase in sales and order value since the launch date and revived a lot positive customer feedback about the new site. 
We have also signed up for a monthly retainer for the team to manage and maintain our site, including SEO work. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased number of sales 

Higher average order value 

Higher number of organic hits from search engines 

Higher ranking for our chosen key search terms

Smoother functionality of the site 

Easier to upload products 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were in touch on a very regular basis and everytime they finished anything we had queried they let us know by email. 
We have also been able to go to their offices for in-person chats which we love! 
Any time an in-person chat wasn't available if we wanted one, they arranged a video call for discussions. The deadlines we set were met. All of the staff have been so friendly and helpful, and they are local to us in Essex which was perfect for our needs. The management team even knew of our business already, so had a great 👍 understanding of our products and was able to feedback to thier team about changes that would work really well for us. 

What was your primary form of communication with We Create Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It was so great to just lay out exactly what we needed without any limitations! We had a bad relationship with our last website guy and knew he was going to be difficult during the handover, but the WeCreate team handled the whole thing for us and that was such a relief! 
They have never said 'we can't do that' or 'this can't be done'. They are incredibly knowledgeable and have a fantastic, positive attitude to all of our suggestions. A breath of fresh air! 

Are there any areas for improvement or something We Create Digital could have done differently?

No, we have gotten exactly what we need by using this company. They ticked all of our boxes! 

BACKGROUND

Please describe your company and position.

I am the Commercial Trials Manager of King's College London

Describe what your company does in a single sentence.

It's a university

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire We Create Digital to accomplish?

• Build a website

SOLUTION

How did you find We Create Digital?

Referral

Why did you select We Create Digital over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from We Create Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Discovery & Requirements Gathering:

Conduct meetings with key stakeholders to clarify objectives, audience needs, and functional requirements.
Audit existing materials, branding assets, and content.
Define site architecture and user experience goals.

Information Architecture & UX Design:

Develop a complete site map outlining all pages and subpages.
Create wireframes for key page templates, ensuring intuitive navigation and clear content hierarchy.

Visual Design & Branding Integration:

Produce high-fidelity page mockups consistent with our branding guidelines.
Design custom UI elements (icons, graphics, color systems, etc.) where needed.
Ensure mobile-first, responsive design across all layouts.

Website Development:

Build the site using a modern, secure technology stack.
Implement all page templates, interactive elements, and content modules.
Integrate a content management system (CMS) for easy updates.
Ensure accessibility compliance (WCAG 2.1 AA) and browser compatibility.

Content Integration:

Populate the site with provided text, images, documents, and multimedia.
Optimize all content for readability, SEO, and performance.

Quality Assurance & Testing:

Conduct full functional testing across devices and browsers.
Resolve bugs, refine UI/UX, and ensure smooth performance.
Perform security checks and load/performance testing.

Deployment & Launch Support:

Configure hosting, DNS, SSL, and analytics tools.
Provide launch-day support and monitoring.

Documentation & Training:

Deliver a CMS user guide and technical documentation.
Conduct training sessions for staff on managing and updating the website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Craftsmanship paired with problem-solving. They don’t merely “build websites.” They interpret complex requirements, anticipate risks, and offer elegant, reliable solutions. When something goes wrong—server behaviour, email alerts, hosting quirks—they diagnose and resolve with speed, precision, and accountability.

Consistency of quality. In 14 years they haven’t dipped in professionalism, output quality, or responsiveness. That level of sustained performance is remarkable and positions them as a true long-term strategic partner rather than a typical vendor.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management throughout the engagement was highly organized, transparent, and responsive. They established a clear timeline at the outset, communicated progress regularly, and consistently kept the project aligned with agreed milestones. All major deliverables—including design drafts, development iterations, content integration, and final deployment—were delivered on time and in accordance with the project schedule.

They were also very responsive to our needs. Any questions, change requests, or clarifications were addressed promptly and professionally. They provided thoughtful recommendations when needed, adapted quickly to feedback, and ensured that our priorities remained central to the process. Overall, their communication, reliability, and client-focused approach contributed significantly to the project’s smooth execution and successful outcome.

What was your primary form of communication with We Create Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Exceptional client stewardship. Their leadership—particularly through Dean—demonstrates a rare blend of technical acuity, strategic understanding, and genuine client care. Issues are prioritised instantly, communication is clear and pragmatic, and they create a sense of partnership rather than transactional service.

Long-term reliability and institutional knowledge. A 14-year working relationship with them isn’t just longevity; it reflects their ability to consistently deliver, adapt, and evolve with us. They retain deep contextual knowledge of our systems, audience, goals, and constraints—something most agencies lose through turnover or shifting portfolios.

Human values in a technical space. They’re collaborative, calm under pressure, and genuinely invested in outcomes. That combination—technical expertise with a high-EQ, service-driven culture—is far rarer than it should be in digital agencies.

Are there any areas for improvement or something We Create Digital could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CMO of PeoplePay Global

Describe what your company does in a single sentence.

We are an international payroll provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire We Create Digital to accomplish?

To find a better website maintenance and host solution

SOLUTION

How did you find We Create Digital?

Referral

Why did you select We Create Digital over others?

Company values aligned

How many teammates from We Create Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We commissioned We Create Digital to help us with some website changes on an exisiting website but also to move our website onto a better host solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster website and a team we could trust and rely on.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a dedicated Account Manager who has looked after us, giving us updates and timescales. They have delivered on time, everytime and on budget. 

What was your primary form of communication with We Create Digital?

Virtual Meeting

What did you find most impressive or unique about this company?

Their customer service skills - they really do care.

Are there any areas for improvement or something We Create Digital could have done differently?

No very happy - thank you.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager for a local sporting goods retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire We Create Digital, and what were your goals?

We have asked We Create Digital to build a new website allowing us to sell our products online. Our goal is to offer our personalised, local expertise to the rest of the UK via our new website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I've worked with We Create Digital before in my previous role at a separate organisation. I recommended to my directors they would be worth including as we reviewed potential web design companies to work with. I took a step back to remove any bias and my directors spoke with and received quotes from 3 companies in total. Ultimately deciding to go with We Create Digital. The leading factors were:

• Responsiveness: the team at WCD were quick to answer questions and update us throughout the initial process.
• Expertise: very quickly WCD displayed expertise beyond just web design, offering advice on a range of decisions we needed to make.
• Trustworthy: WCD provided a cost breakdown allowing us to make decisions on which features we felt were cost-effective or not, this was very important for us. Price: we found the quote to be competitive, although ultimately did pass on a cheaper quote from another provider because of the other factors mentioned above.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My colleagues had an initial meeting with WCD to discuss our goals and objectives from the project, timescales etc. Once we accepted their quote, work started on initial designs. In our experience this can be the hardest part of a project, however, WCD have showed a clear understanding of what we are trying to achieve and we are happy with all designs so far.

Providing feedback on designs is simple with the system WCD use and we follow up with a quick call to clarify anything. WCD have been very quick to implement any changes we request and the whole process has been simple. We're looking forward to our next set of designs.

How many people from the vendor's team worked with you, and what were their positions?

3 people so far. Dean who is running the project alongside Jonah, and Chris who was involved with the initial discussion.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is ongoing but we are feeling very confident. The designs so far we feel are ahead of our competition and we're excited for the project to go live.

Describe their project management style, including communication tools and timeliness.

Communication has been very easy, we've been most impressed with how quick the team at WCD are to respond to feedback and implement changes. This goes a long way to ensuring we stay on track.

What did you find most impressive or unique about this company?

The discussions and advice around our project have been very insightful. WCD have made such an effort to really understand our industry and our goals, when catching up regarding the project it feels like we're talking to an internal team rather than a third party.

Are there any areas for improvement or something they could have done differently?

I can't think of anything that could have been improved, we've been very impressed with the process so far.