Name: Waident Technology Solutions
Address: 500 W Madison Street, Ste.1000, Chicago Illinois, Chicago, United States, IL, 60661, US
Telephone: 630-547-7000
Price range: $150 - $199
Rating: 4.9

IT Sucks. We Make It Suck Less.

Waident is a Chicago-based SOC 2 cybersecurity and IT outsourcer that supports and manages SMB technology. We help organizations keep their people productive, their enterprise running, and their company data safe.

It’s IT. Sh*t breaks. Programs freeze. Hardware melts. Hackers hack. Fiascos ensue.

Min project size
$5,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Locations
Chicago, IL
Year founded
Founded 2004

Service Lines

Cybersecurity: 50%
IT Managed Services: 50%

Select Focus Area

IT Managed Services Focus

Help desk: 50%
Disaster Recovery: 15%
Managed Hosting Services: 15%
Security: 15%
Hardware: 5%

Industries

Financial services: 30%
Business services: 20%
Real estate: 20%
Government: 15%
Manufacturing: 10%
Education: 5%

Clients

Midmarket ($10M - $1B): 70%
Small Business (<$10M): 30%

IT Managed Services Help desk

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.6 /5

What Clients Have Said

Waident Technology Solutions offers cost-effective IT services, with project investments ranging from $5,000 to $500,000, depending on client size and needs. Clients appreciate their responsiveness and value for money, often highlighting their ability to deliver high-quality support without significant budget increases.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 17 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Waident Technology Solutions Review Insights

Overall Review Rating

4.9

Quality 4.8
Schedule 4.7
Cost 4.6
Willing to Refer 4.9

Top Mentions

Review Highlights

Areas for Improvement in Staffing Transitions

Some clients suggest that Waident Technology Solutions could improve the transition process when new team members are onboarded. Ensuring consistent response times and maintaining service quality during such transitions is an area for potential enhancement.
Responsive Customer Support

Clients consistently commend Waident Technology Solutions for their prompt and effective customer support. Their help desk services and quick response times to technical issues are highly valued by clients, contributing to a positive customer experience.
Personalized Client Engagement

Waident Technology Solutions is recognized for their personalized service and maintaining a close relationship with clients. Their small team size allows for familiarity and a deep understanding of client needs, enhancing service delivery.
Seamless Transition and Onboarding

Clients highlight the smooth transition and onboarding processes facilitated by Waident Technology Solutions, which include setting up new equipment and ensuring minimal downtime during IT changes or upgrades.
Proficient Managed IT Services

Waident Technology Solutions is praised for delivering reliable managed IT services across various industries. Clients appreciate their ability to handle IT infrastructure, cybersecurity, and help desk support efficiently, ensuring minimal disruptions and enhancing operational efficiency.
Educational Approach

The company is appreciated for educating clients on managing IT issues proactively. This empowers clients to handle minor issues independently, reducing the need for frequent interventions and fostering a collaborative relationship.

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Waident Technology Solutions Reviews

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IT Managed Services
Managed Software Application & Solutions
+3
Confidential
Jan. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Waident Technology Solutions' customer service is impressive."

Sep 11, 2025

Executive Director, Nonprofit Trade Organization

Anonymous

Other industries
Wauwatosa, Wisconsin
1-10 Employees
Online Review
Verified

Waident Technology Solutions manages a nonprofit trade organization's IT infrastructure. The team is responsible for setting up and retiring employee computers, installing software, and managing firewalls.

Waident Technology Solutions' efforts have improved the client's efficiency and met their expectations. The team delivers on time and showcases excellent management throughout the project. Their customer service skills have impressed the client, resulting in a positive engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a nonprofit trade organization. We connect consumers with professional remodeling contractors, provide industry education, and support business development for our nearly 700 members in the Milwaukee area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waident Technology Solutions?

We needed help managing our IT.

SOLUTION

What was the scope of their involvement?

Waident Technology Solutions manages our IT infrastructure. They also handle employee computer setup and retirement, including software installation and firewall security.

What is the team composition?

We work with one teammate from Waident Technology Solutions.

How did you come to work with Waident Technology Solutions?

Someone referred Waident Technology Solutions to us. We chose them over other providers because they were professional, wonderful partners, and problem solvers.

What is the status of this engagement?

We started working with Waident Technology Solutions in January 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Waident Technology Solutions has improved our efficiency.

How did Waident Technology Solutions perform from a project management standpoint?

Waident Technology Solutions’ project management is wonderful. They deliver more than on time.

What did you find most impressive about them?

Waident Technology Solutions’ customer service is impressive.

Are there any areas they could improve?

There’s nothing they can improve on.

RATINGS

5.0

IT Managed Services IT Strategy Consulting
Hardware
+4
$50,000 to $199,999
Nov. 2024 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Compared to our last third-party IT services, the communication and goal setting were top-notch."

Apr 16, 2025

Assistant To The City Administrator, City of Oakbrook Terrace

Amy Raffel

Government
60181 Villa Park, IL
11-50 Employees
Online Review
Verified

Waident Technology Solutions provided IT managed services for a government branch. They provided on-site support, upgraded systems, and set short- and long-term goals regarding the client's IT issues.

Waident Technology Solutions completed the installation of two new servers, one for the client and one for the police department. Their project management was professional and efficient. Moreover, they communicated well through in-person and virtual meetings. Overall, their transparency stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Assistant to the City Administrator of City of Oakbrook Terrace

Describe what your company does in a single sentence.

Government

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Waident Technology Solutions to accomplish?

Provide on-site support
Upgrade existing systems
Provide short and long terms goals regarding IT issues

SOLUTION

How did you find Waident Technology Solutions?

Referral

Why did you select Waident Technology Solutions over others?

High ratings
Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Waident Technology Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Installed two new servers, one for City Hall and one for the Police Department. This installation included the replacement of network switches and firewalls for both departments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project transitioned smoothly with very few glitches, and most employees were unaware of the server switch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was professional and efficient throughout the process. Compared to our last third-party IT services, the communication and goal setting were top-notch.

What was your primary form of communication with Waident Technology Solutions?

In-Person Meeting
Virtual Meeting

What did you find most impressive or unique about this company?

Transparency and measurable metrics.

Are there any areas for improvement or something Waident Technology Solutions could have done differently?

No.

RATINGS

5.0

Cybersecurity IT Managed Services
Cloud Server Migration
+1
Confidential
June 2009 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I am impressed by their knowledge and expertise."

Nov 2, 2023

President, Korzenowski Design

Gigi Korzenowski

Other industries
Elmhurst, Illinois
1-10 Employees
Online Review
Verified

Waident Technology Solutions provides ongoing IT support for a graphic design company. The scope includes offsite backup, disaster recovery, server configurations, and other IT solutions.

With Waident Technology Solutions, the client can access backup data whenever needed. The team fixes server issues and responds to requests quickly, proving their reliability. Communication is efficient via email. Customers can expect professionalism and high expertise from the team.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President of Korzenowski Design

Describe what your company does in a single sentence.

Graphic Design for Print and Digital Marketing Communications

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Waident Technology Solutions to accomplish?

Secure and reliable offsite backup
Technical Support

SOLUTION

How did you find Waident Technology Solutions?

Referral

Why did you select Waident Technology Solutions over others?

Close to my geographic location
Pricing fit our budget
Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We required offsite backup, disaster recovery, and IT support we could count on. Waident provided an offsite backup solution and disaster recover plan, support and resolution of IT issues in a timely manner, and set up several server configurations as we grew.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are able to access backup data should we need it. They have kept us up and running by fixing server issues when they arise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They respond quickly to our requests for support and other projects have always been handled in a timely, professional manner.

What was your primary form of communication with Waident Technology Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

I am impressed by their knowledge and expertise.

Are there any areas for improvement or something Waident Technology Solutions could have done differently?

RATINGS

5.0

Cybersecurity IT Managed Services IT Staff Augmentation
Hardware
+3
Confidential
Mar. 2021 - July 2023

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.0

Willing to Refer: 4.5

"I found the friendliness and helpfulness of the Waident Technology Solutions staff to be particularly impressive."

Jul 7, 2023

Accounting Operations Specialist, UHCHI

Andrew Pitts

Hospitality & leisure
Chicago, Illinois
1-10 Employees
Online Review
Verified

Waident Technology Solutions offered managed IT services for a workforce development nonprofit. The team's tasks included technology acquisition, Microsoft 365 management, help desk services, and cybersecurity.

Thanks to Waident Technology Solutions, the client's team was fully technologically equipped and supported in day-to-day operations. The team used a help desk ticketing system for good project management, delivered on time, and was responsive. Their personable approach and helpfulness stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Accounting Operations Specialist of UNITE HERE Chicago Hospitality Institute

Describe what your company does in a single sentence.

Non-Profit Workforce development organization for the hospitality industry in Chicago.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Waident Technology Solutions to accomplish?

Direct IT Support
Technology Acquisition and Management
Microsoft 365 Administration

SOLUTION

How did you find Waident Technology Solutions?

Referral

Why did you select Waident Technology Solutions over others?

Referred to me

How many teammates from Waident Technology Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought Waident Technology Solutions on for full IT support for our small team. Waident sourced and set up our hardware, manages our cloud services, (Microsoft 365) provides IT help desk services, and cybersecurity consultation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our staff are fully technologically equipped and supported in their day to day operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Waident uses a help desk ticketing service. We have received our deliverables on time and found their services to be highly responsive to our specific needs.

What was your primary form of communication with Waident Technology Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

I found the friendliness and helpfulness of the Waident staff to be particularly impressive.

Are there any areas for improvement or something Waident Technology Solutions could have done differently?

RATINGS

4.5

Cybersecurity IT Managed Services
$50,000 to $199,999
June 2021 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"We are very pleased with the customer service and problem-solving skills they've shown."

Mar 1, 2023

VP of Finance, Farm Foundation

Amy Keane

Other industries
Oak Brook, Illinois
1-10 Employees
Online Review

Waident Technology Solutions provides managed IT services to a nonprofit organization. They offer hardware and software support, security services, cybersecurity training, and VoIP phone system conversion.

Waident Technology Solutions has helped the client convert to a VoIP phone system without issues and improve their cybersecurity metrics. They've also pleased the client with their swift response and how they continue working through a problem until they fix it. Moreover, they communicate well.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Vice President, Finance of Farm Foundation

Describe what your company does in a single sentence.

Farm Foundation is a 501(c)(3) non-profit working across the food and ag value chain to build momentum behind meaningful solutions to some of the most important challenges facing farmers and, by extension, our industry as a whole.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Waident Technology Solutions to accomplish?

Managed Services Support
Enhance Cybersecurity Environment
Additional projects as needed (new VOIP phone system)

SOLUTION

How did you find Waident Technology Solutions?

Referral

Why did you select Waident Technology Solutions over others?

High ratings
Good value for cost
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Service support for up to 10 staff including hardware/software support, monitoring and security services for all critical devices, ongoing training on cybersecurity issues, change over from a landline based phone system to VOIP for all staff, maintaining and managing server backup and disaster recovery plans.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Response times as issues arise within times outlined in Managed Service Agreement
Improvement in cybersecurity metrics including email phishing/staff training
VOIP phone system conversion with no issues noted

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mike serves as our project lead and is very responsive as issues arise. The Help Desk is our first connection for staff. They communicate well and address issues on a timely basis. For non recurring projects, Mike will review options, provide cost estimates and assist on the project completion. We are very pleased with the customer service and problem-solving skills they've shown.

What was your primary form of communication with Waident Technology Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Waident is able to explain complex IT issues in an understandable fashion. Also very good at working through an issue until it is resolved. Much better customer service than our last IT firm.

Are there any areas for improvement or something Waident Technology Solutions could have done differently?

Nothing noted.

RATINGS

5.0

Other IT Consulting and SI
Less than $10,000
Jan. 2021 - Jan. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"John is highly competent and trustworthy."

Jan 19, 2023

Partner, Executive Search Firm

Anonymous

Other industries
Chicago, Illinois
1-10 Employees
Online Review
Verified

Waident Technology Solutions provides IT consulting services for an executive search firm. They have helped create strategies, and identify tools and platforms needed by the client.

Waident Technology Solutions have managed to deliver multiple successful projects for the client. Just recently, the team was able to provide a solution that helped the client's website improve in both stability and traffic.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I run a small executive search firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waident Technology Solutions?

Waident is available to conduct any IT projects for our business

SOLUTION

How did you select this vendor and what were the deciding factors?

John is highly competent and trustworthy - main reason for selecting the firm

Describe the project in detail and walk through the stages of the project.

John's team has helped our firm with a number of projects. Primarily John is now a strategic advisor on technology related tools and platforms that our business needs to consider

How many resources from the vendor's team worked with you, and what were their positions?

I believe we've worked with 2 others besides John

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

John recently advised on a solution that has dramatically helped improve our website stability and trafiic

How effective was the workflow between your team and theirs?

No issues at all

What did you find most impressive or unique about this company?

Direct, No BS, get to the heart of the issue, no upselling - solve the problems and be available to help for the next problem.

Are there any areas for improvement or something they could have done differently?

None come immediately to mind

RATINGS

5.0

IT Managed Services
$10,000 to $49,999
Jan. - Dec. 2022

5.0

Quality: 5.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

"They are very understanding when my busy schedule requires me to push projects off."

Dec 19, 2022

CFO, Manufacturing Company

Anonymous

Manufacturing
Milwaukee, Wisconsin
11-50 Employees
Online Review
Verified

Waident Technology Solutions provides managed IT services for a manufacturing company. The team handles user and network support, and ongoing network monitoring.

Waident Technology Solutions is experienced and professional. Their team is friendly and easy to work with. They respond to questions in a timely manner. In times of service interruptions, service restoration is a top priority in their workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the CFO of a manufacturing company that makes chocolate based confections

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waident Technology Solutions?

Outsourced our IT services to them - user support, network support and monitoring

SOLUTION

How did you select this vendor and what were the deciding factors?

Waident has been a vendor for the last several years

Describe the project in detail and walk through their service package.

Waident does user setup & deletions and ongoing network monitoring.

How many resources from the vendor's team worked with you, and what were their positions?

Several

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Responses are always very timely. Faster response from Waident when outage situation. Consistent follow up from their team.

How effective was the workflow between your team and theirs?

Good - very few service interruptions, but in those instances communications demonstrated how they made service restoration a top priority.

What did you find most impressive or unique about this company?

Friendliness of all team members. Personal responsibility taken by each person on a ticket to drive to solution. Waident is a vendor I can always count on.

Are there any areas for improvement or something they could have done differently?

None -- they are very understanding when my busy schedule requires me to push projects off.

RATINGS

5.0

Showing 21-27 of 27 Reviews

What Sets Us Apart

A People-first, Tech-second Mindset

We want our tech people to think like business people. The first thing that IT should ask is “How will this technology impact the user’s job, time doing tasks, or the effort to learn a new approach?” Not, “Is the tech cool or fashionable?”

Extensive Documentation

Resilient documentation covers areas like processes and procedures, cybersecurity policies, “how tos” for business applications, new computer checkoffs, new hire and termination checkoff sheets, and more. A secret list of basic passwords and IP addresses is NOT documentation.

Holistic Cybersecurity

All companies and individuals are vulnerable to cyberattacks and a firewall or antivirus software is not enough. Resilient IT bakes cybersecurity into everything from strategy to implementation to support. The industry-leading NIST cybersecurity model is at the core of our pragmatic risk management.

Quick Facts

22 years in business

Commonly Asked Questions

Over 150 active clients and growing!

Perfect, you are in the 95% of our user base! Our technicians will listen carefully to your concerns and resolve your technology challenges, whether you’re highly tech-savvy or not. More importantly, they communicate in plain, everyday language, not jargon. We pride ourselves on making technology easy to understand and accessible for everyone.

Many of our clients pay a fixed monthly fee for unlimited support and others pay us using a block-of-hours arrangement. We offer two flexible pricing models: Block of Hours or a Managed Services (flat-fee) agreement. Both options provide the same high-quality support and SLAs. The main difference is that Managed Services allows us to be more proactive, deliver deeper ongoing management, and help you plan strategically. For pricing, please email us at sales@waident.com, and Natalia or John will respond within one business hour.

We are disciplined, process-driven, and a little weird. We focus on your people and your business first, THEN the IT.

We have an on-call team nights and weekends to help. You can always get in touch with us!

Locations (2)

500 W Madison Street, Ste.1000, Chicago Illinois Chicago, IL, United States 60661

10 - 15

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Waident Technology Solutions

IT Sucks. We Make It Suck Less.

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Waident Technology Solutions Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Areas for Improvement in Staffing Transitions

Responsive Customer Support

Personalized Client Engagement

Seamless Transition and Onboarding

Proficient Managed IT Services

Educational Approach

Reviews mentioning:

Waident Technology Solutions Reviews

Managed IT Services for Nonprofit Trade Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Managed Services for Government Branch

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Support Services for Graphic Design Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Workforce Development Nonprofit

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Executive Search Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Services for Manufacturing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

About the Team

What Sets Us Apart

Quick Facts

Commonly Asked Questions

How many clients do you have?

I’m not very technical. Will I be able to get help and not feel stupid?

How do you charge? Hourly, monthly, retainer?

What makes you different from other IT firms?

Do you have after hours and weekend hours?

Location

Locations (2)

Contact

Connections