Waident Technology Solutions

Please describe your company and your position there.

I run a small executive search firm

For what projects/services did your company hire Waident Technology Solutions?

Waident is available to conduct any IT projects for our business

How did you select this vendor and what were the deciding factors?

John is highly competent and trustworthy - main reason for selecting the firm

Describe the project in detail and walk through the stages of the project.

John's team has helped our firm with a number of projects. Primarily John is now a strategic advisor on technology related tools and platforms that our business needs to consider

How many resources from the vendor's team worked with you, and what were their positions?

I believe we've worked with 2 others besides John

Can you share any outcomes from the project that demonstrate progress or success?

John recently advised on a solution that has dramatically helped improve our website stability and trafiic

How effective was the workflow between your team and theirs?

No issues at all

What did you find most impressive or unique about this company?

Direct, No BS, get to the heart of the issue, no upselling - solve the problems and be available to help for the next problem.

Are there any areas for improvement or something they could have done differently?

None come immediately to mind

Introduce your business and what you do there.

I’m the practice administrator for an ophthalmology practice and medical facility. 

What challenge were you trying to address with Waident Technology Solutions? 

We use Waident’s IT services. 

What was the scope of their involvement?

Waident does all of our IT work. They work off-site, but I call them when we have problems. They work on our computers and set up our network, WiFi, servers, and more. We have electronic medical records, and they back up those records.  

Moreover, we have separate projects. They help me when I have to update things or rebuild an office. The team also helps me get in touch with phone systems for our telephones and answering service needs. 

In terms of installing software, I let them use whatever technology works best for us. We have around 50 employees and 80 stations, and Waident manages all of them for me. They’ve helped us switch to Office 365 and order computers, and they let me know if anything is expiring or needs updating. 

Around 80% of their services are done off-site. They go to the office when we have hardware issues. Apart from that, their resources help with the hosting of our website. 

What is the team composition?

I can talk to 10–12 people from their team. 

How did you come to work with Waident Technology Solutions?

My son had a friend that was using Waident’s services. They were happy with the team’s services. When we needed to set up all of our computers and network, I contacted them. 

How much have you invested with them?

We’ve spent around $400,000–$500,000. 

What is the status of this engagement?

The partnership started in January 2009, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Waident has solved our problems, and they’ve been excellent. Our network speed has improved, and we don’t have downtimes. We’ve switched to a new network with their help, so we don’t have to worry about power outages and things like that. 

How did Waident Technology Solutions perform from a project management standpoint?

The team has done all the legwork and investigation necessary. They talk to service providers to see which one fits us best. In terms of management tools, I simply put in a ticket, and they respond to me. Everything goes through emails, and they always have somebody on call. Their members always get back to me even if it’s on the weekend, so I don’t ever have to worry about trouble contacting them or seeking their help. 

What did you find most impressive about them?

Waident has served me well, and they always point me in the right direction. I’ve taken up everything they’ve suggested, and I’ve been happy with them. Their setup has been top-of-the-line.

Moreover, they help us become aware of any scams or anything that might affect our security. Since we’re a medical company, we have to adhere to HIPAA rules for the privacy of our patients and their medical records. Given that, it’s crucial for us to have a team like Waident that we can trust. 

Are there any areas they could improve?

No, there aren’t any. I’m happy with Waident, and I wouldn’t change anything. 

Do you have any advice for potential customers?

Have a meeting with Waident and go over your goals. That way, they’ll see how they can help you reach those goals and deliver what you need. 

Introduce your business and what you do there.

I’m the VP of finance at Victor Envelope. I’m in charge of accounting and IT as well.

What challenge were you trying to address with Waident Technology Solutions?

We hired them for their managed IT services.

What was the scope of their involvement?

Waident Technology Solutions provides us with IT services. They’re in charge of purchasing and installing different types of hardware and software, monitoring and upgrading our servers, and handling any other IT-related issues. They also help us with maintaining our website, improving our IT security, and working with our third-party providers — the people whom we buy our applications from — to get things working the way they need to be working.

What is the team composition?

We’ve worked with about ten people from their team, including the CIO.

How did you come to work with Waident Technology Solutions?

One of our third-party service providers recommended them to us.

How much have you invested with them?

We've spent $500,000 on their services.

What is the status of this engagement?

We started working with them in May 2015, and our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our IT environment has become more secure thanks to all the different software and security upgrades that they’ve implemented for us.

How did Waident Technology Solutions perform from a project management standpoint?

They do a great job of meeting deadlines and staying on budget.

What did you find most impressive about them?

We’re quite impressed with the antivirus software that they’ve implemented for us, which is called Sophos. A cybersecurity expert told us that it’s one of the best antivirus software out there.

Are there any areas they could improve?

I honestly can’t think of anything that Waident Technology Solutions could improve on; they’re doing a great job.

Do you have any advice for future clients of theirs?

Have regular meetings with Waident Technology Solutions to go over any issues in your project.

Introduce your business and what you do there.

I’m a manager at Bliffert Lumber & Hardware, a lumber distributor for new home construction, remodelers, and commercial projects.

What challenge were you trying to address with Waident Technology Solutions?

We hired them for their IT services.

What was the scope of their involvement?

Waident Technology Solutions is our IT services provider. Their tasks range from setting up new hire information and purchasing various equipment, such as laptops, keyboards, and monitors, to troubleshooting issues and cabling network components. They also install software and hardware for us and provide maintenance and hosting support.

What is the team composition?

We mainly interact with three people from their side, but they have other staff members supporting us.

How did you come to work with Waident Technology Solutions?

I don't know the answer to this question because they were already working with us before I joined the company.

What is the status of this engagement?

We started working with Waident Technology Solutions in January 2015, and our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our partnership with Waident Technology Solutions has been going pretty well.

How did Waident Technology Solutions perform from a project management standpoint?

They always meet our deadlines and stay within budget. In terms of communication, they’ve been very responsive — whenever we have a request, their team attends to it immediately. We’ve had some delays due to a high volume of requests, so they’ve added more staff members to support us.

We also have recurring meetings with their representative to troubleshoot any areas or existing processes that we need improvement on.

What did you find most impressive about them?

We really like how easy it is to reach out to their sales representative and IT staff. We can get a hold of them at almost anytime, and they respond very quickly.

Are there any areas they could improve?

They should streamline their processes and make sure each process is done the same way.

Do you have any advice for future clients of theirs?

Make sure to have a reliable representative directly assigned to the project.

Introduce your business and what you do there.

I’m the controller and office manager at a law firm.

What challenge were you trying to address with Waident Technology Solutions?

We hired them for IT support.

What was the scope of their involvement?

Waident Technology Solutions takes care of all our IT needs. Their tasks range from purchasing and installing hardware and software to troubleshooting any IT-related issues. They’ve helped set up our servers, printers, laptops, and computers and scan our systems for viruses. Their team executes the work both on- and off-site depending on our needs.

What is the team composition?

We work with several people from their company.

How did you come to work with Waident Technology Solutions?

They were already working with us before I joined the company.

What is the status of this engagement?

We started working with them around November 2010, and our engagement is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Waident Technology Solutions does a great job of resolving our IT issues, which is why we continue to work with them.

How did Waident Technology Solutions perform from a project management standpoint?

Their project management style is very good. We typically communicate via email, but we also call them through their helpline.

What did you find most impressive about them?

Waident Technology Solutions is very knowledgeable and reliable; we’ve never experienced any downtime due to IT problems. Their team is also committed and provides quality services at the right value.

Are there any areas they could improve?

They should spend a little more time training their customer service team.

Do you have any advice for future clients of theirs?

I recommend working with Waident Technology Solutions — they’re good at what they do.

Please describe your company and your position there.

I am a partner and Chief Compliance Officer for a Registered Investment Advisor.

For what projects/services did your company hire Waident Technology Solutions?

Waident provides our managed IT services on an ongoing basis. The firm trouble shoots any technology problems the firm may encounter. They manage all of our devices including laptops, printers, scanners, routers, networks, servers and security. They have established our backup disaster recovery program.

How did you select this vendor and what were the deciding factors?

We selected Waident due to their wide knowledge in this area. They also had an office near us. Pricing was competitive.

Describe the project in detail and walk through their service package.

They have offered their managed IT service through a monthly fee. If larger projects come up which are out of scope, they provide an estimate of cost prior to the work being completed.

How many resources from the vendor's team worked with you, and what were their positions?

I've worked with many over the years. Including, Client Support Analyst, Client Manager, System Engineer, IT Coordinator, Director, Client Technology Officer, Project Manager, Lead Client Support Analyst,

Can you share any outcomes from the project that demonstrate progress or success?

All projects have been successful.

How effective was the workflow between your team and theirs?

Waident keeps us aware of the status of any work. Their ticketing system logs what has been done and what next steps are.

What did you find most impressive or unique about this company?

It's helpful that they develop familiarity with our firm and how things are set up. Nice to talk to familiar people that are aware of our unique environment. If needed they are able to come onsite, however for most requests they are able to assist remotely.

Are there any areas for improvement or something they could have done differently?

They are doing a nice job. Keep it up.

Please describe your company and your position there.

I work for a company that focuses on sales, with 100+ employees, many of which are remote. I am employed as a web developer, who was also temporarily handling IT responsibilities due to unforeseen circumstances.

For what projects/services did your company hire Waident Technology Solutions?

We needed a managed service provider. Training/hiring someone in-house to handle the same responsibilities would be considerably less efficient: more expensive, less availability, and a narrower knowledge-base. So a MSP is the way to go.

How did you select this vendor and what were the deciding factors?

We formed a small team and interviewed several MSPs to be our partner. We also utilized a rubric to help make comparisons between these providers and to make it easier for the management team to understand which firm we were choosing and why.

Describe the project in detail and walk through their service package.

The primary project is to cover IT services for our company. Additionally, we are looking to phase out our local servers and move everything into the cloud (simplify our system). Key technologies used included Microsoft Active Directory, Microsoft Office365, Microsoft Azure Directory, Sophos AV, Meraki, Addigy, and a little bit of AWS infrastructure.

How many resources from the vendor's team worked with you, and what were their positions?

We primarily work with Sean (Project Manager): he keeps everything in line. We also work with a variety of technicians (various levels) and product experts (Phone systems, purchasing, ...) as appropriate.

Can you share any outcomes from the project that demonstrate progress or success?

Our IT helpdesk was successfully transferred over to Waident, so that I can return to my primary duty of software development. Employee downtime has been reduced, and we have also upgraded many of our policies and practices.

How effective was the workflow between your team and theirs?

Most tickets are handled in a timely manner. In addition, our IT liaison has weekly meetings with Waident to review longer term projects / issues.

What did you find most impressive or unique about this company?

They have been super helpful, knowledgeable, and friendly. They really are a great blend of everything and are able to scale with our needs.

Are there any areas for improvement or something they could have done differently?

A bit concerned about the hardware research for ordering. I have been keeping an eye on it so that we are purchasing something reasonable.

Please describe your company and your position there.

I am a Junior Asset Manager but also play a role in the technology side of the company.

For what projects/services did your company hire Waident Technology Solutions?

Being a small company that is growing we are transitioning away from being reactive to proactive in the IT space. Hiring Waident has allowed us to grow without fear of becoming overwhelmed by the technological side of our growth. Waident has helped us with security, onboarding, and product selection/implementation among many other things. No matter how big or small the project is, Waident has been a valuable resource.

How did you select this vendor and what were the deciding factors?

We reviewed numerous local companies and found Waident to be the most responsive and communicative.

Describe the project in detail and walk through their service package.

Waident created our entire IT network when we transitioned to a larger office taking care of things that we were not even aware we needed. Waident ensured our office space would be safe from cyber threats which was a large concern as we deal with very sensitive information. They also assist with new computer set-up which is a big help in a growing company to know that every new hire will have a laptop set up and ready to go by their start date. Overall, Waident is a great resource whose 'project' is ever evolving.

How many resources from the vendor's team worked with you, and what were their positions?

My main point of contact for general inquiries is Mike who has been a tremendous help dealing with the smallest things like a printer error to full data migration. The remainder of the team is just as helpful when called upon. Carl and Sherice are also a great help!

Can you share any outcomes from the project that demonstrate progress or success?

The success is on display every day. We have devices that work efficiently, secure cyberspace, and reliable sources of information.

How effective was the workflow between your team and theirs?

No issues to report, they follow up when tickets get lost in the shuffle on our end, they schedule efficiently and always communicate when things are delayed or expected to take longer than usual.

What did you find most impressive or unique about this company?

They are very cost-effective for the amount of service we receive. Also, with them local we know if we needed it, a member of the team could get to the office to resolve issues.

Are there any areas for improvement or something they could have done differently?

None to comment on at this moment.

Introduce your business and what you do there.

I’m the office manager and the executive assistant to our CEO. We’re a boutique financial real estate firm, and we raise funds for student housing and sponsor equity.

What challenge were you trying to address with Waident Technology Solutions?

We hired Waident to provide technical support to our internal employees. 

What was the scope of their involvement?

During pre-pandemic, Waident had in-house technical support in our office. However, that changed when we started working remotely in March 2020.

As a result, we’ve run into challenges more than we’ve ever had before. Since our employees are working from home, sometimes we can’t respond promptly and we face technological problems similar to when we were still in the office.

It’s very difficult to tell you in detail what Waident does because it depends on the user. Essentially, we’re all on a VPN. Sometimes some of us have problems with our passwords expiring with the security features. Others have more technical issues that are happening with the software on their laptops or computers. 

Then, there are also instances when people have connectivity problems with VPN getting on our server. I can go on and on with the different issues that happen sometimes, but the main purpose of the Waident team is to help us resolve our technical issues.

We also use their services when we hire new people because that’s also the time when we experience many hiccups. The team helps our new internal employees to have a smooth start on their first day. 

What is the team composition?

I don’t know how many people they have, but they provide services to 65 internal employees.

How did you come to work with Waident Technology Solutions?

One of the owners of our company knew John (CEO & Founder). Overall, they came recommended and it was the reason why we engaged with the Waident’s team.

How much have you invested with them?

We originally paid Waident on an hourly basis until 2–3 years ago when we became a contractor. Currently, we pay them a $9,000 monthly fee. 

What is the status of this engagement?

We started working together in December 2007, and we continue to partner with Waident.

What evidence can you share that demonstrates the impact of the engagement? 

Waident’s impact pre-pandemic has been great, but since we’ve worked remotely, I don’t feel that we have a good measure of their efforts. Overall, I’m having a hard time answering that accurately. 

How did Waident Technology Solutions perform from a project management standpoint?

At the office, we used to reach out to their assigned tech in our office and access their services through the help desk.

They continue to have the help desk email that any of our employees can contact. Once the Waident team reads the request, they open up a ticket to resolve our issues.  

What did you find most impressive about them?

They share information about new cybersecurity nuances and things that we can use to protect ourselves. We have quarterly reviews with Waident Technology Solutions, and their team informs us of what’s coming up as far as equipment upgrades are concerned. However, as far as what distinguishes them from other providers, it’s hard for us to compare because we’ve never had another outsourced company. 

Are there any areas they could improve?

We’ve not been prepared for the COVID-19 pandemic, so we’ve had to scramble to ensure that all of our employees have the technology that they can use to continue to work productively. In that regard, both Waident Technology Solutions and our company is doing our best, but in the end, our system’s a work in progress. 

Do you have any advice for potential customers?

Communication is vital in the engagement. I’ve found myself following up more than I want to since I act as the liaison between our employees. 

Whenever an issue takes longer to resolve, I usually follow up. Overall, communication lines always need to improve between the internal and external team. 

Introduce your business and what you do there.

I’m the CEO of Risk Reduction Education. We’re management consultants, coaching chief executives.

What challenge were you trying to address with Waident Technology Solutions?

We hired Waident to manage our IT issues.

What was the scope of their involvement?

We have an ongoing contract with Waident. They respond to us for any problems we have with any of our IT solutions. They’re our troubleshooters.

What is the team composition?

We work with several people, depending on the need. It’s generally around five technicians.

How much have you invested with them?

We’ve spent less than $5,000 so far.

What is the status of this engagement?

We’ve been working together since April 2019.

What evidence can you share that demonstrates the impact of the engagement? 

I’m happy with Waident’s services. If I give them a problem, they find a solution.

How did Waident Technology Solutions perform from a project management standpoint?

We stay in touch over phone and email to stay in touch. In terms of deadlines, I’ll give them a window of time, and they complete the task within it.

What did you find most impressive about them?

They respond, they find solutions, and they don’t quit until they fix it.

Are there any areas they could improve?

There’s nothing that comes to mind.

Do you have any advice for potential customers?

I’ve recommended Waident to several people. I like them because they’re responsive and they’re smart a team. Plus, they’re nice, patient people.