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We build and manage Resilient IT

Waident is a Chicago-based SOC 2 cybersecurity and IT outsourcer that supports and manages SMB technology. We help organizations keep their people productive, their enterprise running, and their company data safe.

What makes us different:

Resilient IT

  • $5,000+
  • $150 - $199 / hr
  • 10 - 49
  • Chicago, IL
  • Founded 2004

2 Locations

  • Chicago , IL
  • Naperville , IL
Total Reviews
23
Average Referral Rating
4.9 /5
Most Common Project Size

Focus

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    Waident Technology Solutions Review Insights

    Overall Review Rating

    4.9
    • Quality 4.8
    • Schedule 4.7
    • Cost 4.5
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Challenges with Remote Work Transition

      One client mentioned difficulties in measuring the impact of Waident Technology Solutions' services since transitioning to remote work during the COVID-19 pandemic. This suggests some areas for improvement in remote support.

    • Long-Term Client Relationships

      Several clients have maintained long-term partnerships with Waident Technology Solutions, indicating strong client loyalty and satisfaction with their services over the years.

    • Transparent and Communicative

      Clients appreciate Waident Technology Solutions' transparency and communication. Regular updates and detailed reports on IT issues and resolutions are valued by clients.

    • Comprehensive IT Solutions

      Waident Technology Solutions offers a wide range of IT services, including offsite backup, disaster recovery, cybersecurity, and managed IT services. Clients benefit from their comprehensive service offerings.

    • Client-Centric Approach

      Clients appreciate Waident Technology Solutions' client-centric approach. The team's focus on understanding and meeting client needs is a key aspect of their service delivery.

    • Training and Onboarding Efficiency

      Waident Technology Solutions has streamlined onboarding processes, making it efficient and professional. Clients appreciate the structured approach to setting up new hires.

    Waident Technology Solutions Reviews

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    Consulting & Managed IT Services for Manufacturing Company

    • Cybersecurity IT Managed Services IT Strategy Consulting
    • Confidential
    • Jan. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They have been able to solve nearly all of our team's requests with patience and kindness."

    National Sales Manager, Manufacturing Company
    Anonymous
    • Manufacturing
    • Gurnee, Illinois
    • 11-50 Employees
    • Online Review 
    • Verified

    Waident Technology Solutions provides consulting, cybersecurity, and managed IT services for a manufacturing company. The team supervises the client's IT infrastructure and provides them with strategy support.

    IT & Cybersecurity Services for Financial Institution

    • Cybersecurity IT Managed Services
    • $200,000 to $999,999
    • Jan. 2014 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “Waident Technology Solutions is very knowledgeable in IT and cybersecurity. I’m extremely pleased with their support.”

    CSO, Partnership Financial Credit Union
    Marisa Conforti
    • Financial services
    • Chicago, Illinois
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Waident Technology Solutions provides IT help desk and cybersecurity support for a financial institution. The team also assists with other projects and implementations.

    Managed IT Services for Ophthalmology Practice

    • IT Managed Services
    • $200,000 to $999,999
    • Jan. 2009 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “Waident has served me well, and they always point me in the right direction.”

    Practice Administrator, Premier Eye Care & Surgery
    Ellen Osterman
    • Healthcare
    • Chicago, Illinois
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Waident Technology Solutions provides managed IT services for an ophthalmology practice medical firm. The team handles all 80 stations in the client’s office, sets up their network, and troubleshoots issues. 

    Managed IT Services & Cybersecurity for Envelope Supplier

    • Cybersecurity IT Managed Services
    • $200,000 to $999,999
    • May 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They’re doing a great job."

    VP of Finance, Victor Envelope
    Mary Lynn Leland
    • Logistics & Supply Chain
    • Naperville, Illinois
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Waident Technology Solutions provides managed IT services for an envelope supplier. Their tasks include purchasing and installing new hardware and software, upgrading servers, and improving cybersecurity.

    Ongoing Managed IT Services for Lumber Distributor

    • Other IT Consulting and SI
    • Confidential
    • Jan. 2015 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    4.5
    Cost
    n/a
    Willing to Refer
    5.0

    "Whenever we have a request, their team attends to it immediately."

    Manager, Bliffert Lumber & Hardware
    Anonymous
    • Construction
    • Milwaukee, Wisconsin
    • 201-500 Employees
    • Phone Interview 
    • Verified

    Waident Technology Solutions provides ongoing IT services for a lumber distributor. This mainly involves purchasing and installing various hardware and software, as well as resolving any IT-related issues.

    Ongoing IT Support for Law Firm

    • Cybersecurity IT Managed Services
    • Confidential
    • Nov. 2010 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Waident Technology Solutions does a great job of resolving our IT issues."

    Controller & Office Manager, Law Firm
    Anonymous
    • Legal
    • Riverwoods, Illinois
    • Phone Interview 
    • Verified

    For over 13 years, Waident Technology Solutions has served as an outsourced IT support partner for a law firm. The team handles all IT-related matters, including software and hardware implementation.

    IT Services for Registered Investment Advisor

    • IT Managed Services
    • $10,000 to $49,999
    • July 2019 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "If needed they are able to come onsite, however for most requests they are able to assist remotely."

    Partner, Registered Investment Advisor
    Anonymous
    • Financial services
    • Milwaukee, Wisconsin
    • 11-50 Employees
    • Online Review 
    • Verified

    Waident Technology Solutions provides managed IT services for an investment advisor. They handle the client's devices including laptops, printers, scanners, routers, networks, servers, and backup programs.

    Managed IT Services for Digital Marketing Company

    • IT Managed Services
    • $10,000 to $49,999
    • Feb. 2022 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They have been super helpful, knowledgeable, and friendly."

    Full Stack Developer, Digital Marketing Company
    Brooke Beardsley
    • Other Industry
    • Chicago, Illinois
    • 51-200 Employees
    • Online Review 
    • Verified

    Waident Technology Solutions provides managed IT support for a digital marketing company. They're tasked with migrating the client's local servers into the Cloud and handling their IT needs.

    Managed IT Services for Real Estate Management Company

    • IT Managed Services
    • Confidential
    • Aug. 2021 - Ongoing
    4.0
    Quality
    4.5
    Schedule
    4.5
    Cost
    4.0
    Willing to Refer
    4.0

    "They are very cost-effective for the amount of service we receive."

    Jr Asset Manager, Government Investment Partners
    Matt Johnston
    • Real estate
    • Deer Park, Illinois
    • 11-50 Employees
    • Online Review 
    • Verified

    Waident Technology Solutions provides managed IT services to a real estate management firm. They've created the client's entire IT network, strengthened their cybersecurity, and set up new office computers.

    Technical Support for Real Estate Company

    • IT Managed Services
    • Less than $10,000
    • Dec. 2007 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    3.0
    Cost
    4.0
    Willing to Refer
    4.0

    "They share information about new cybersecurity nuances and things that we can use to protect ourselves."

    Office Manager & Executive Assistant, Real Estate Company
    Anonymous
    • Real estate
    • Chicago, Illinois
    • 51-200 Employees
    • Phone Interview 
    • Verified

    Waident Technology Solutions used to provide in-house technical support to a real estate firm's internal employees. They continue to provide the same services remotely due to the COVID-19 pandemic.

    Locations (2)

    10 - 15

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