What was the scope of their involvement?
Waident Technology Solutions first audited our system. We had an onsite server and two levels in a commercial building. They then submitted a design plan as well as a plan for the project’s execution including timeline, cost, and phases.
We were able to phase in the project over our allotted time and budget, which was important because we’re a small company. They also assisted with our phones because we had to completely change our system when we relocated. That was the process for our conversion to a single floor in a commercial building and increasing our remote access capability.
Throughout that time, their team gave us IT support. If we have an issue, we fill out a service ticket and their team begins the correction. They do backups, licensing, and renewals.
What is the team composition?
We have a key contact who was instrumental in the audit and strategy. And then, we had a project lead who implemented the strategy.
How did you come to work with Waident Technology Solutions?
I met their CEO through a peer mentoring group. I was impressed by his behavior. He was client-friendly and knowledgeable about his field. He wasn’t a hard sell and didn’t talk over people, which I appreciated. I liked how he approached his technology, how up-to-date he was, and how small business-friendly he was.
How much have you invested with them?
We’ve spent between $10,000–$50,000 on their services. We book a certain number of hours for a given fee in a month. They use that account and perform their service functions off that account.
What is the status of this engagement?
Our big project started in March 2019 and we’re still working together.