VKAPS IT Solutions Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I am the owner and founder of this company. We are offering analysis and treatments of hairloss and hairthinning with holistic 5 step model approach

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

I hired them to help me with the automation of repetitive business processes. Most has been automated with either zapier and / or google ad scripts

What were your goals for this project?

My goals where to automate all repetitive business processes - client handling, etc.

SOLUTION

How did you select this vendor?

I found the vendor on the zapier help-site

Describe the project in detail.

When a client books an appointment via website, there are several tasks to be done:

• set up client in crm
• set up client in accounting tool
• send email approval
• send sms approval
• send 24h reminder email and sms
• open automated offers (distinguish between sex)
• transfer google calendar appointments to respective client in crm

What was the team composition?

my direct contact was vinod, the project manager

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome is great - we save up to 20minutes per new client now. with more than 100 new clients a month, this is saving us up to 2000minutes of repetitive work a month

How effective was the workflow between your team and theirs?

it was effective

What did you find most impressive about this company?

They were always available.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

I'm the owner of National Supply Network, LLC in Louisville, Kentucky U.S.A.. We are a wholesale distributor of industrial supplies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

We have a E-Commerce website that needed some template updates and, SEO assistance and coding changes.

What were your goals for this project?

Our goal was to have a friendly e-commerce website and increase views along with conversions.

SOLUTION

How did you select this vendor?

Found online and have worked with previous company for several years.

Describe the project and the services they provided in detail.

N/A

What was the team composition?

I certainly have depended on the skill of Muffadal Baddhah in fixing aspects of our e-commerce website.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Outsourcing these projects have allowed us to focus on other business and save time and money. The e-commerce website has also seen a slight increase in overall conversions.

How was project management arranged and how effective was it?

N/A

What did you find most impressive about this company?

The overall cost per job and sometimes the speed of completion was impressive.

Are there any areas for improvement?

An area of improvement would be a response or some type of read notification so that the customer knows requests are in process.

BACKGROUND

Please describe your company and your position there.

We are on a mission to provide the Highest Quality, Punctual, and Friendliest house cleaning in San Diego . We have a great group of Technicians here that have been with us for a long time. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

We are developing an online booking system

What were your goals for this project?

Clients, Staff, and Admin can book and manage appointments online.

SOLUTION

How did you select this vendor?

We have been working with them for a number of years and their quality and professionalism are always top notch.

Describe the project and the services they provided in detail.

Modifying an off the shelf online booking system to match our company needs.

What was the team composition?

Mostly just Sudesh Agrawal

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We're just about to roll it out so we are very excited about how this will reduce costs and allow us to move ahead faster.

How was project management arranged and how effective was it?

We arranged it through Skype and it was very effective.

What did you find most impressive about this company?

Their fast communication impressed us.

Are there any areas for improvement?

They are doing great.

BACKGROUND

Please describe your company and your position there.

We are a medical university and I serve as the university president and proprietor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire VKAPS IT Solutions Pvt. Ltd.?

Programming and application development.

What were your goals for this project?

Efficiency.

SOLUTION

How did you select this vendor?

Past reviews

Describe the project in detail.

We utilized services to establish and university application and CRM interface.

What was the team composition?

We were assigned a project manager who was very hands-on and knowledgeable.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have worked with this firm for many years, and will do so going forward. Anytime there's a glitch in our systems, it's handled immediately.

How effective was the workflow between your team and theirs?

Excellent.

What did you find most impressive about this company?

Responsiveness and quality of work.

Are there any areas for improvement?

N/A