Virtuworks

BACKGROUND

Please describe your company and position.

I'm an executive at C. Crane

Describe what your company does in a single sentence.

For over 40 years, C. Crane has designed high-quality radios and reception products that pull in weak signals, supported by a US-based team that stands behind every sale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Hardware and equipment upgrades, future planning
• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint

SOLUTION

How did you find Virtuworks?

Online Search

Why did you select Virtuworks over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Transitioned from a previous provider, updated our users and policies to meet current security requirements, switched from VMWare to MS HyperV. Backup implementation, ongoing user support and equipment needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Microsoft Secure Score increased over 20 points and currently is over 70% (other companies similar size are at 46.8%)

All users and devices are successfully under full management and we're in budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They respond quickly, and our individual team members can now reach out and work directly with Virtuworks rather than having to run through someone here first reducing our in house requirements. They also are helping us to start working proactively. 

What was your primary form of communication with Virtuworks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to make it right and work through a solution or find a way to manage something within budget.

Are there any areas for improvement or something Virtuworks could have done differently?

Initial communication was a bit rough but that may have been our communication as well. I also like more planning up front with clear deliverables and timelines. Understanding our time zone and having a scheduling option would be nice for someone with a busy schedule.

BACKGROUND

Please describe your company and position.

I am a director at Odyssey Wellness

Describe what your company does in a single sentence.

Functional Energy drink brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint

SOLUTION

How did you find Virtuworks?

Other

Why did you select Virtuworks over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Virtuworks were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They are acting as our entire IT department. To describe the amount of work they do would take too long due to the sheer scope, but they are doing a tremendous job.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users and devices are successfully under full management, monitored, and assisted with any and all issues almost immediately.

Microsoft Secure Score increased over 20 points and currently is over 75% (other companies similar size are at 46%)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fixed everything quickly, communicated effectively, deliverables are always on time and presented professionally.

What was your primary form of communication with Virtuworks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Personal communications about any issue that arises. I have confidence that nothing is going wrong because they are fully transparent with any issue that arises, and they are addressed immediately.

Are there any areas for improvement or something Virtuworks could have done differently?

They have been a true partner for our company. I cant think of anywhere they have dropped the ball.

BACKGROUND

Introduce your business and what you do there.

I’m the director of technical operations at a nonprofit that invests in community initiatives, connects donors and nonprofits, and fosters leadership to build a thriving, inclusive Greater Miami.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We needed help with our managed IT services and security operations center (SOC) operations. We were also in the middle of a system migration and needed to move files to the cloud.

SOLUTION

What was the scope of their involvement?

Virtuworks has onboarded all our devices and helped configure and enforce our policies. The team has ensured everyone has access to our online resources, set up appropriate security groups in Microsoft 365, and ensured device and security compliance. Virtuworks has also been our backup to ensure we have appropriate backups in the cloud.

What is the team composition?

We’ve worked with multiple teammates from Virtuworks.

How did you come to work with Virtuworks?

Our prior leadership team sourced Virtuworks after sending out an RFP. We chose them because they were a great culture fit, their company values aligned with ours, and they took the time to understand our organization.

What is the status of this engagement?

We started working with Virtuworks in September 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Virtuworks’ communication and completion of the project have been great. They’re our current ongoing MSP. We’ve seen reduced downtime and efficiency in our day-to-day work. We’ve also seen improved security compliance. We constantly track incident reports and response times. We always go through security testing yearly and pass each year since working with Virtuworks.

How did Virtuworks perform from a project management standpoint?

Virtuworks’ project management is good. They deliver on time. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Virtuworks’ team is vigilant. We’re also impressed with the number of technicians available to help us with support tickets.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the president of Monent Real Estate Services, a property manager of multifamily communities throughout the Southeast and Midwest.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish for your property management operations?

We needed help managing our IT infrastructure and technology procurement for our corporate office, remote employees, and multiple on-site apartment community teams with geographic diversity.

SOLUTION

What was the scope of their involvement?

Virtuworks handles our IT stack end-to-end, from the Microsoft suite to security and hardware. They’ve set up and designed our entire technology and communication systems spanning multiple states, including firewall protections, security, hardware, and software within the Microsoft suite. The hardware includes computers, laptops, and printers.

What is the team composition?

We work with 6–10 teammates from Virtuworks.

How did you come to work with Virtuworks?

Someone referred Virtuworks to me. I chose them over other options because they were close to my geographic location and had a great culture fit.

What is the status of this engagement?

We started working with Virtuworks in January 2015, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Virtuworks, we have fully functioning systems with proper checks, balances, and security protections, resulting in efficiency throughout our company. We can customize spending by location and/or position needs with flexibility. Overall, our systems have been very efficient for the decade that Virtuworks has been managing them.

How did Virtuworks perform from a project management standpoint?

Virtuworks delivers on time and offers personalized communication and customer support. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Virtuworks’ ability to understand our operations and structure is impressive. They make us feel like we’re their only customer.

Are there any areas they could improve?

I can’t think of anything for Virtuworks to improve.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Technology & Storage Acquisitions of Basis

Describe what your company does in a single sentence.

Real Estate Developer, Owner, Investor, Property Manager

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint
• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender

SOLUTION

How did you find Virtuworks?

Referral

Why did you select Virtuworks over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Virtuworks were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtuworks manages our IT helpdesk as well as cloud networks and security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users and devices are successfully under full management

Microsoft Secure Score increased over 20 points and currently is over 77% (other companies similar size are at 43%)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always respond in a timely manner and do a great job of keeping the customer happy.

What was your primary form of communication with Virtuworks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very personable which is not always what you get out of IT companies. They do whatever they can to make any situation right. Our business has grown tenfold since we first started with 3 employees and they have helped scale our IT capability.

Are there any areas for improvement or something Virtuworks could have done differently?

I think more reporting could be better. For example, a year end report of all tickets opened/closed etc.

BACKGROUND

Introduce your business and what you do there.

I'm the controller of Leader Global Solutions (LGS), a global trading firm that sources and supplies a wide range of products across multiple industries, helping organizations improve business value and capital efficiency in over 15 countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We needed help creating a custom MCP connector to integrate Claude AI and our ERP system (Acumatica).

SOLUTION

What was the scope of their involvement?

Virtuworks created an MCP connector that has all of our data. The team also helped us create an API to pull the data out of our ERP system and connect our ERP system, Claude AI, and the MCP connector. This connection has helped us get more organized in the office and have one location where all the data we use daily is accessible with Claude AI.

What is the team composition?

We worked with 2–5 teammates from Virtuworks.

How did you come to work with Virtuworks?

Someone referred Virtuworks to us. We chose them over other options because they had high ratings, were close to our geographic location, fit our budget, offered good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We worked together in September 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Virtuworks created the MCP connector and was able to pull the data with Claude AI. The reports we create daily to figure out outstanding AR, AP, and overall availability are done quicker with the help of Claude AI. The team from different departments is all connected with the data, so it's accessible to everyone in our organization, reducing the time of the back and forth we needed between departments. Overall, we're saving five hours daily.

How did Virtuworks perform from a project management standpoint?

Virtuworks was great to work with; they were quick, efficient, easy to communicate with, and delivered on time. We communicated via virtual meetings, email, and messaging apps.

What did you find most impressive about them?

Virtuworks' efficiency and ability to deliver an amazing outcome were impressive.

Are there any areas they could improve?

No, they did amazing.

BACKGROUND

Please describe your company and position.

I am the Operations Director of Americas Market Intelligence

Describe what your company does in a single sentence.

Market Research and Management Consulting 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint

SOLUTION

How did you find Virtuworks?

Online Search

Why did you select Virtuworks over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtuworks handles all of our Microsoft and Cybersecurity needs. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users and devices are successfully under full management. 

Microsoft Secure Score increased over 20 points and currently is over 73% (other companies similar size are at 42%)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Virtuworks provides our company with the IT product support and cybersecurity we need to carry out all major functions of our company. 

What was your primary form of communication with Virtuworks?

Virtual Meeting

What did you find most impressive or unique about this company?

Amazing customer service and product knowledge. Whenever there is a problem their IT team responds promptly and effectively to our request for assistance. 

Are there any areas for improvement or something Virtuworks could have done differently?

Not at this time 

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of Brilliant & Rothenberg Orthodontics, an orthodontic care and Invisalign treatment provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We have no ongoing challenges because Virtuworks is there making our technology function seamlessly. 

SOLUTION

What was the scope of their involvement?

Virtuworks has updated and installed our computers more than twice over the years. We’ve also worked together to rebuild new servers twice. The team handles all our day-to-day server maintenance and IT needs.

What is the team composition?

We’ve worked with 2–5 teammates from Virtuworks.

How did you come to work with Virtuworks?

We’ve been working with them for over 20 years. Their pricing fits our budget, and they’re a great culture fit, providing good value for the cost.

How much have you invested with them?

That's a hard number to calculate as we have been their client for over 20 years. 

What is the status of this engagement?

We started working together in January 2003, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had a new server built, and all new computers have been delivered and set up. Our efficiency is much better thanks to the faster server and new computers.

How did Virtuworks perform from a project management standpoint?

Virtuworks is excellent at project management and delivers on time or sooner. We mainly communicate in person.

What did you find most impressive about them?

I have personalized assistance. We’re never waiting too long for a response or a solution.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the IT director of a legal services company that helps clients navigate immigration cases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We needed help with network security and Microsoft account maintenance.

SOLUTION

What was the scope of their involvement?

Virtuworks has provided cybersecurity services, including setting up firewalls, spam filters, AI protection, and Windows Defender.

What is the team composition?

I'm unsure of the team composition.

How did you come to work with Virtuworks?

They were already supporting the firm when I came on board.

What is the status of this engagement?

We started working with them in February 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've noticed an increase in our security and a decrease in spam messages.

How did Virtuworks perform from a project management standpoint?

Virtuworks' project management is great, and they respond very fast. We communicate via email and messaging apps.

What did you find most impressive about them?

I'm impressed by their expertise; they have very capable employees who can complete any task.

Are there any areas they could improve?

They could have faster response times outside of management.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Lady Law Group, a personal injury law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We needed help with IT support and security.

SOLUTION

What was the scope of their involvement?

Virtuworks provides IT support and security for all our employees. The team has set up hardware, managed software, provided cybersecurity solutions, and handled ongoing maintenance.

What is the team composition?

We’ve worked with 2–5 teammates from Virtuworks.

How did you come to work with Virtuworks?

Someone referred Virtuworks to me.

How much have you invested with them?

We’ve spent around $10,000–$50,000.

What is the status of this engagement?

We started working together in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Virtuworks has completed the installation and monitoring of our systems' performance. Our overall workflow has improved, and we've had fewer security incidents.

How did Virtuworks perform from a project management standpoint?

Virtuworks' project management is great. We communicate via email and messaging apps.

What did you find most impressive about them?

I'm impressed with Virtuworks' response time on Microsoft Teams. They're always available.

Are there any areas they could improve?

I can't think of anything for Virtuworks to improve.