Virtuworks

BACKGROUND

Introduce your business and what you do there.

I’m a partner at Azzendo Wealth Advisors, a wealth management and planning company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We needed help with technology implementation, security management, and communications.

SOLUTION

What was the scope of their involvement?

Virtuworks manages all of our IT infrastructure, including our network security, cloud-based systems, office computers, and laptops.

What is the team composition?

We work with 6–10 teammates from Virtuworks.

How did you come to work with Virtuworks?

Someone referred Virtuworks to us. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, and had company values that aligned with ours.

What is the status of this engagement?

We started working together in August 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Virtuworks has improved our security and systems management.

How did Virtuworks perform from a project management standpoint?

Virtuworks has a very efficient ticket system for addressing problems, and their responses are timely. We communicate via virtual meetings.

What did you find most impressive about them?

Virtuworks' responsiveness is impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the President of GRID Systems/VendorSmart

Describe what your company does in a single sentence.

At VendorSmart, we simplify vendor management for property managers and community associations. We handle your project bidding with board-ready comparison packets, continuously verify vendor insurance and licensing to eliminate liability, and connect you with vetted local contractors while streamlining contract renewals and 1099s.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint

SOLUTION

How did you find Virtuworks?

• Online Search
• Referral

Why did you select Virtuworks over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Virtuworks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtuworks provides our organization with full-service managed IT support, cloud infrastructure management, and cybersecurity services. They serve as a seamless extension of our internal team, overseeing day-to-day IT operations, network reliability, and technology strategy. Key Deliverables: 

• 24/7 IT Helpdesk & End-User Support: Fast, responsive troubleshooting and technical assistance for our entire team.
• Cloud Solutions & Infrastructure Management: Secure cloud deployment, seamless system integrations, and ongoing server/network maintenance.
• Cybersecurity & Data Protection: Robust endpoint security, automated data backups, threat monitoring, and proactive risk mitigation.
• Hardware & Software Lifecycle Management: Smooth onboarding/offboarding setups, software licensing, and system updates.
• Strategic IT Consultation: Proactive guidance on technology investments to support our business growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Near-Zero System Downtime: Achieved virtually 100% network and cloud uptime, eliminating technical disruptions to our daily operations.
• Rapid Ticket Resolution: Support requests and troubleshooting tickets are consistently acknowledged within minutes and resolved well ahead of target response times.
• Seamless Onboarding & Deployment: Reduced new-hire technology setup time by providing fully configured, ready-to-go workstations and accounts on day one.
• Zero Security Incidents: Maintained a clean security record with proactive threat monitoring, regular patch management, and reliable automated backups.
• Internal Time Savings: Offloaded complex IT workflows from our internal staff, allowing our team to stay 100% focused on core business priorities.

Microsoft Secure Score increased over 20 points and currently is over 70% (other companies similar size are at 42%)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Timeline & Delivery: Virtuworks consistently hits every deadline. Project rollouts, system upgrades, and hardware deployments are delivered on schedule with zero unexpected downtime.
• Responsiveness: Their response times are exceptional. Urgent issues are addressed almost immediately, and regular support requests are handled quickly without requiring follow-up.
• Communication & Structure: They maintain complete transparency through clear ticketing workflows, regular status check-ins, and proactive updates. We always know who is handling our request and where it stands.

What was your primary form of communication with Virtuworks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• True Partnership Mentality: They never treat us like just another support ticket. Virtuworks genuinely cares about our business, anticipating problems before they happen and treating our systems with the same care as their own.
• Proactive vs. Reactive: While most IT providers wait for things to break, Virtuworks consistently stays ahead of potential issues, upgrades, and security needs.
• Human, Jargon-Free Communication: Their team is incredibly approachable, friendly, and patient. They explain technical solutions in clear, straightforward terms that make collaboration effortless.
• Unmatched Reliability: The consistency of their speed and expertise gives us complete peace of mind. Knowing our entire IT infrastructure is in their hands allows us to operate with absolute confidence.

Are there any areas for improvement or something Virtuworks could have done differently?

Honestly, there is nothing they could have done differently. From day one, their communication, technical execution, and responsiveness have exceeded our expectations. They have been an outstanding partner across the board, and we couldn’t be happier with their service.

BACKGROUND

Please describe your company and position.

I am an executive at Legacy Residential

Describe what your company does in a single sentence.

Multifamily Residential 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint

SOLUTION

How did you find Virtuworks?

Other

Why did you select Virtuworks over others?

Referred to me

How many teammates from Virtuworks were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtuworks handles an area of IT support for Legacy Residential Group 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users and devices are successfully under full management

Microsoft Secure Score increased over 20 points and currently is over 70% (other companies similar size are at 45%)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes on time and postive outcome

What was your primary form of communication with Virtuworks?

Virtual Meeting

What did you find most impressive or unique about this company?

Their customer service and knowledge were impressive.

Are there any areas for improvement or something Virtuworks could have done differently?

no

BACKGROUND

Introduce your business and what you do there.

I’m the comptroller of Mocca Group, a construction company. We specialize in creating custom luxury homes and commercial spaces, collaborating with top architects and designers to deliver personalized, high-end projects tailored to each client's vision.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We needed help with our network infrastructure.

SOLUTION

What was the scope of their involvement?

Virtuworks set up and maintained a reliable, secure network to support day-to-day operations across our locations. They also deployed wireless coverage sufficient for staff and site connectivity needs, implemented a business phone system to support internal and client communications, and enabled secure remote access so staff could connect to company systems and files from job sites or off-site locations. The team only did configurations; they didn’t do any wiring.

What is the team composition?

We worked with 2–5 teammates from Virtuworks.

How did you come to work with Virtuworks?

Someone referred them to me.

What is the status of this engagement?

We worked together on July 2021

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our system ran smoothly, and we had no hacking issues. We also reduced downtime and had fewer interruptions.

How did Virtuworks perform from a project management standpoint?

They delivered on time most of the time. We communicated in person.

What did you find most impressive about them?

Virtuworks’ communication about what was going on was impressive.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the Manager of a development and property management company.
Describe what your company does in a single sentence.

Development and property management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint

SOLUTION

How did you find Virtuworks?

Referral

Why did you select Virtuworks over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Virtuworks were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hands-on with our management team solving all issues regarding emails, Internet, Spam and support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users and devices are successfully under full management

Microsoft Secure Score increased over 20 points and currently is over 73% (other companies similar size are at 42%)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is very responsive and meets all of our deadlines on a regular basis

What was your primary form of communication with Virtuworks?

Virtual Meeting

What did you find most impressive or unique about this company?

Great communication and problem-solving with regards to Internet, security and emails

Are there any areas for improvement or something Virtuworks could have done differently?

We keep them posted and they solve all of our problems

BACKGROUND

Please describe your company and position.

I am the Principal of Newport Property Construction

Describe what your company does in a single sentence.

Full service General Contractor 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Device management using Intune and Defender for Endpoint
• Manage and increase Microsoft Secure Score

SOLUTION

How did you find Virtuworks?

Other

Why did you select Virtuworks over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Virtuworks were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

It manage, cyber securty and software 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Microsoft Secure Score increased over 20 points and currently is over 70% (other companies similar size are at 42%)

All users and devices are successfully under full management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

the team, met all deadlines and went above expectations 

What was your primary form of communication with Virtuworks?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Virtuworks' attentiveness, speed, and quality were remarkable.

Are there any areas for improvement or something Virtuworks could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the na of a private family office

Describe what your company does in a single sentence.

Private family office

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint

SOLUTION

How did you find Virtuworks?

Referral

Why did you select Virtuworks over others?

• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Virtuworks is our outsourced IT service provider. They provide day-to-day technical support for our employees, set up and configure laptops and equipment for new hires, manage our network infrastructure, and handle ongoing IT operations and maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users and devices are successfully under full management

Microsoft Secure Score increased over 20 points and currently is over 75% (other companies similar size are at 42%)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they deliver on time and ensure they understand our needs before execution. 

What was your primary form of communication with Virtuworks?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very responsive and assist in planning to ensure everything is covered before execution. 

Are there any areas for improvement or something Virtuworks could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Customs House Broker of KELLY GLOBAL LOGISTICS, INC.

Describe what your company does in a single sentence.

We are a customers broker and freight forwarder

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Virtuworks to accomplish?

• Onboard all users, set up accounts and security policies
• Monitor Security incidents via Microsoft Defender
• Manage and increase Microsoft Secure Score
• Device management using Intune and Defender for Endpoint

SOLUTION

How did you find Virtuworks?

Referral

Why did you select Virtuworks over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Virtuworks were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing services for over 10 years including email, security monitoring cloud services and physical server hosting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users and devices are successfully under full management. Excellent security and breach detection. easy to reach out for incidents and repair/resolution

Microsoft Secure Score increased over 20 points and currently is over 73% (other companies similar size are at 42%)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always do and everyone is a pleasure to work with 

What was your primary form of communication with Virtuworks?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They were super knowledgeable. team is alway friendly and responsive and they do have after hour services

Are there any areas for improvement or something Virtuworks could have done differently?

Some times tickets take a bit to get responded to but if we add urgent to the subject line we do get a faster response.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of Dixie Landscape, a professional landscape design, installation, irrigation, maintenance, and LED lighting services company for residential and commercial clients across Florida. We serve projects of all sizes with a focus on quality and expertise.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We needed help with our IT needs.

SOLUTION

What was the scope of their involvement?

We’ve hired Virtuworks for all-encompassing IT support. They’ve set up a remote desktop server to host our ERP, configured our office network, and monitored our cybersecurity. They’ve also helped with employee onboarding, Microsoft licensing, and software maintenance.

What is the team composition?

We work with 6–10 members of Virtuworks’ team.

How did you come to work with Virtuworks?

We’ve been partnered with them since before I started working at Dixie Landscape. We chose them because they had high ratings, were close to our geographic location, had pricing that fit our budget, and offered good value for the cost.

What is the status of this engagement?

We started working together before my time at the company, around July 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t had any cybersecurity breaches. We’ve also seen increased efficiency, reduced downtime, and cost savings.

How did Virtuworks perform from a project management standpoint?

They’re available 24/7 and deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Virtuworks has excelled in every area, from onboarding to running infrastructure to cybersecurity. Their support is unmatched. They have in-depth knowledge of the Microsoft platform and IT infrastructure.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I'm the SVP of strategy at terramtech. Our breakthrough material science is delivering 100% bio-based packaging solutions that match plastic on performance, cost, and scale.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Virtuworks?

We needed a third-party IT department to manage our IT, IT procurement, and cybersecurity.

SOLUTION

What was the scope of their involvement?

Virtuworks has integrated three different IT departments into a single cohesive one. The team has merged email accounts and Microsoft licenses, centralized IT procurement, and set up cybersecurity protocols, services, and standards. Virtuworks has used Microsoft Suite, SpamExperts, and KnowBe4.

What is the team composition?

We work with 2–5 teammates from Virtuworks.

How did you come to work with Virtuworks?

Someone referred Virtuworks to me. I chose them over other options because they had high ratings, their pricing fit our budget, and they were referred to me.

What is the status of this engagement?

We started working with Virtuworks in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our IT system is completely centralized, and we've set up the required cybersecurity protocols. Virtuworks has merged 50+ Microsoft accounts. We've gone from almost no cybersecurity protocols to a fully implemented cybersecurity platform with firewalls. Our security breaches and IT issues have strongly gone down.

How did Virtuworks perform from a project management standpoint?

Virtuworks delivers on time and has great customer service. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I'm impressed with Virtuworks' customer service.

Are there any areas they could improve?

Virtuworks is a little slow on some issue response times, but resolves all critical issues immediately