Vincit

BACKGROUND

Please describe your company and position.

I am the Sr. Director of Marketing of Youturn Health

Describe what your company does in a single sentence.

Youturn Health is a virtual support program that makes support accessible to people grappling with behavioral health and substance use, wherever they are in their journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vincit to accomplish?

• Improve the UI and UX of our user portal
• Improve the mobile experience of our user portal
• Improve reporting on user activities

SOLUTION

How did you find Vincit?

Online Search

Why did you select Vincit over others?

Close to my geographic location

How many teammates from Vincit were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope was to update our user portal to provide a more comprehensive and personalized experience. Key deliverables included:

• A modern but familiar look and feel
• An onboarding process that would determine user interests and recommend content based on those interests
• Adding a Reels feature to highlight content snippets
• The ability to easily search our content library
• The ability to provide recommended content based on what the user has watched
• Integrating a call to action to sign up for coaching services throughout the user experience
• Improved reporting on how users interact with content on the site

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The product itself, they delivered exactly the website we asked for. The final product was very closely aligned to the design mockups, and they were an excellent partner to work with throughout this project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vincit's project management was on point and very professional. They delivered items on time, they let us know when our were deliverables were due, and they gently reminded us when our deliverables were due/overdue. They were an excellent partner and helped us work through our questions. They were also very good at letting us know if something was out of scope, out of budget, or would affect the project timeline.

What was your primary form of communication with Vincit?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their design team did an amazing job of pulling out the real “what is Youturn Health” from our branding workshops. The dev team did an outstanding job translating the designs into a pixel-perfect project that nailed our vision. The communication between Vincit and us was always spot on. Project planning was as close as you could get to being perfect. In all my years of doing this, I’ve never seen a product delivery go so smooth and without issues. Vincit deserves an A+ or as they say these days 💯!

Are there any areas for improvement or something Vincit could have done differently?

None

BACKGROUND

Please describe your company and position.

 I am the GM of an other industry company 

Describe what your company does in a single sentence.

We specialize in termite and pest control. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vincit to accomplish?

• Software development

SOLUTION

How did you find Vincit?

Online Search

Why did you select Vincit over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Vincit were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of a mobile application designed to streamline field operations through real-time data entry and reporting. The app features seamless integration with existing office management systems, ensuring efficient workflow and data security.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although we are still in the early stages of implementation, we have already observed significant time savings for our technicians in the field, indicating a promising boost in efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was delivered on time and within budget, meeting all initial projections. Despite several additions I made during the process, the team adeptly incorporated these changes without significant delays. Communication was consistent and effective throughout, ensuring all adjustments were seamlessly managed.

What was your primary form of communication with Vincit?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The best part about working with this company was definitely their communication. They were always quick to reply, usually within an hour, which made everything run smoothly. They really listened to our ideas and used their know-how to make them even better. It felt like they were really with us every step of the way, helping turn our basic plan into something great. Their communication made all the difference.

Are there any areas for improvement or something Vincit could have done differently?

I don't have any recommendations or improvements. They exceeded all of my expectations. 

BACKGROUND

Introduce your business and what you do there.

I’m the senior product manager for a media distribution company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

We were looking to update our mobile app.

SOLUTION

What was the scope of their involvement?

Vincit helped us rebuild our iOS and Android-based app through React Native. They also consulted us on the best techniques and practices in the mobile app space. The team updated the app with an entirely new code base and implemented on-demand and live audio features.

The team also utilized our brand style guide to design within our standards and unified the app design with our mobile web experience. Furthermore, the app was completed in December 2022, and we released it on the App Store on January 20, 2023.

What is the team composition?

We worked with two account managers, two senior app developers, and a director.

How did you come to work with Vincit?

We came across Vincit through a referral, who highly recommended them. We chose their team based on their strong React Native expertise.

How much have you invested with them?

We invested somewhere between $100,000–$250,000.

What is the status of this engagement?

We worked together from June 2022–January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s still early to show any success metrics at this point, but we’ve received a lot of qualitative feedback from members. About 75% of users have migrated to the new version, even without promotion, indicative of the smooth transition from the old platform.

How did Vincit perform from a project management standpoint?

They were excellent at keeping within our schedule and budget, and the communication was largely strong.

We managed the project through JIRA, and typically communicated through Slack, email, and Google Meet for twice-weekly standups with developers and monthly account management meetings. They were responsive and concise, and we always felt like we were in good hands at the end of the day.

What did you find most impressive about them?

Their mobile app development authority and expertise were clear from the beginning. We were working with a company that knew what they were doing and felt like they understood our space well.

Are there any areas they could improve?

There were some instances when they could’ve been more proactive, but it didn’t negatively impact the project's scope. 

Do you have any advice for potential customers?

I suggest being very clear on what you want and prioritizing your future goals. Vincit was great at understanding the value of managing stakeholders and supporting us with whatever we needed.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a mobile application for iOS and Android devices. We specifically focus on the sports industry’s cycling vertical.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

We needed help with developing the prototype of our app.

SOLUTION

What was the scope of their involvement?

Vincit helped us develop the prototype of our app from scratch. They were heavily involved in the entire development process, from conception to deployment. Initially, we had just an idea for this app, so we tasked them to build the entire first version of our app.

From there, Vincit collaborated with us throughout the entire project. Their scope included UI/UX design, infrastructure development, and mobile app development for both iOS and Android. Their team also helped us with product testing to fix any bugs we could find, and they assisted us in getting our product up and running. The technology stack included GitHub and Google Cloud.

Throughout the project, Vincit also helped us identify opportunities to optimize our app and how we used certain functions. They contributed to our strategy overall. After launch, Vincit assisted us with app maintenance for some time, during which they addressed any issues that came up.

Our app has a single login feature that uses a token system to keep the user logged in. the app also has an integration with a third-party service that allows our app to track users’ bicycle mileage and send out notifications. Its home screen allows users to aggregate their bicycle rides, mileage, and any maintenance information relevant to their bicycles. Moreover, it has an account management page where users can sign out and make adjustments to their account settings.

What is the team composition?

We worked with around 10 people from Vincit in total, including their US CEO, some of their project managers, and 4–6 developers, some of whom were senior developers.

How did you come to work with Vincit?

A friend of mine was working with them, so we already knew them. When we decided to move forward with our project, we reached out to them to get a bid. We ultimately liked their style and team, and we felt they were a good fit for our project.

Vincit demonstrated a great ability to outline plans and deliver them accordingly. Additionally, they showed a lot of interest in our specific project. They had people on their team with knowledge and interest in the bicycle space, which was very helpful.

How much have you invested with them?

We spent around $158,000.

What is the status of this engagement?

We started working together in the summer of 2020, and we launched the app in January 2021. Still, we’ve kept in touch with Vincit for future projects.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Given that our company was in its early stages, the fact that Vincit delivered the project in a timely manner was a success. Thanks to them, we were able to deploy our app quickly, which was a huge win for us. To this day, Vincit is very quick at answering software-related questions and user issues, allowing us to continue gaining users on the platform and service our customers. They’ve been very helpful in helping us gain momentum and achieve success.

How did Vincit perform from a project management standpoint?

We communicated via email for general updates, Zoom meetings for project planning and discussions, and phone calls for quick touchpoints on questions or updates.

What did you find most impressive about them?

Vincit’s customer care and depth of knowledge were impressive. They had excellent knowledge of current trends in our industry, as well as in the development space. Additionally, they demonstrated great knowledge of other industries they’ve worked with, which allowed them to provide us with good ideas and solutions.

Are there any areas they could improve?

No. We were fully satisfied with them.

Do you have any advice for potential customers?

A detailed explanation of what you’re trying to build will help them move faster to build the solution you require. The more information you can gather before starting the project, the better the solution will be.

BACKGROUND

Introduce your business and what you do there.

I’m the head of software development for an energy company; I’m part of the digital solutions function, and we’re responsible for our IT initiatives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

We work with roughly 600,000 customers, including companies and individual consumers. We wanted to build a common platform for our customers to access our services in one convenient place, so we engaged Vincit to act as our development partner.

SOLUTION

What was the scope of their involvement?

We started the project by sharing our business case with Vincit and devising a plan to create the mobile application and backend service. Then, they helped design the UI/UX, and now, we’re developing the platform for web and mobile. 

Vincit is working alongside our internal team of developers, architects, and QA leads to build our platform from scratch. We’re using a hybrid model to work through a continuous development process. Regarding technology, we’re using Python for the backend, React for the frontend, and Flutter for the mobile app. Additionally, we’re running the platform on AWS.

Once the platform is complete, customers can perform a series of functions directly within the app or web platform. They’ll be able to access their contract details, change their address if they move, and track their energy consumption. Furthermore, they’ll also receive inside information regarding electricity prices as they fluctuate so that they can plan their energy consumption accordingly.

What is the team composition?

We’re working with 20 team members from Vincit, but we only work with about eight developers for the platform development project. 

How did you come to work with Vincit? 

I joined the company after we engaged Vincit, so I’m not sure how we initially found them. 

What is the status of this engagement?

We’ve been working with Vincit since May 2020, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The Vincit team is very professional and committed to our project. They’re doing an outstanding job creating the platform from scratch, and we’re satisfied with their efforts. The partnership has significantly impacted our business because it’s enabled us to interact with our customers through one digital platform. Similarly, the unified platform has improved our customers’ UX, which is really important for the future of our company. 

How did Vincit perform from a project management standpoint?

Vincit communicates with us daily via Slack, and we use Microsoft Teams to meet with external stakeholders. 

What did you find most impressive about them?

Vincit prioritizes our project and provides us with high-quality development staff, which we really appreciate.

Are there any areas they could improve?

Vincit could improve by sharing insights regarding their projects with other customers.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager of a digital marketing ad agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

We developed our reporting software in-house, but after three years, we decided to look for a partner to assume the lead development role of that platform.

SOLUTION

What was the scope of their involvement?

Vincit does software development for us. They started by doing a technical audit of our existing software to evaluate where it was currently standing. From that technical review, we decided to choose them as our development partner.

Currently, they provide full stack software development for our products, including code cleaning and rewriting, feature development, and overall updates and maintenance for the platform.

In terms of the new features, they’ve developed the ability to generate various data reporting charts with different views and improved the platform’s security.

What is the team composition?

We’re only working with one member of their team.

How did you come to work with Vincit?

We met them because we provided them with our services. After that, we decided to give them a try to audit our platform. They were professional with that project, so we decided to expand the scope of work with them for this task.

How much money have you invested in this partnership?

So far, we’ve spent around $80,000 with them.

What is the status of this engagement?

We started working together in March 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have great attention to detail, do everything by the book, and everything they do is correct on the first try — their team is professional and delivers the results we expect. 

Regarding metrics, in 2021, we closed an average of 10 tickets per month, which increased to about 20 tickets per month in the last couple of months, thanks to Vincit’s work. Overall, they’ve doubled the output of our previous development team. Moreover, they’ve removed 120,000 lines of code that were either redundant or unnecessary. 

In addition, Vincit has optimized our backend’s server; some reports had loading times of over eight minutes, but they brought it down to about 45 seconds, which has also allowed us to optimize our costs by $400 every month.

How did Vincit perform from a project management standpoint?

They’re quick, document things well, and ensure that we’re updated with everything regarding our platform. In addition, they meet deadlines and budgets, and their communication is top-notch — they keep us informed about everything regarding the project. In terms of tools and communication, we use Jira and Slack, and we have weekly meetings to review the engagement — their team is super responsive.

What did you find most impressive about them?

Their team is honest and transparent with their requirements and the project’s budget. Moreover, they’ve been able to implement a few features on our website that our previous developers said were impossible to accomplish in a day. 

Are there any areas they could improve?

I don’t think there’s anything they can improve on at the moment.

Do you have any advice for potential customers?

Ensure that you ask every question you have. Thorough conversations are key to enabling them to understand what you need.

BACKGROUND

Introduce your business and what you do there.

I’m the head of the software specialist unit for a hospital district; we take care of the reporting and billing systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

We engaged Vincit to provide us with software development services.

SOLUTION

What was the scope of their involvement?

The Vincit team has helped us develop an entirely new software system from scratch. Our billing process is quite complex, so we started by sharing detailed documentation outlining our procedures. Then, we worked on defining the specifications and requirements using a combination of Kanban and Scrum development processes. Vincit worked alongside our product owners to map out features and how we could work towards developing them in an agile way. 

Since ironing out the specifications, the team has started developing the system using various technologies, including Kubernetes for the UI, Azure, and other Microsoft tools. They’ve worked with our team on a monthly cycle to develop new features.  

What is the team composition?

We’ve worked with around 20 team members from Vincit, including scrum masters and product owners. 

How did you come to work with Vincit?

Due to the nature of our business, we have to publicly announce whenever we acquire software or partner with a service provider. We went through a very open RFP process, where several companies had the opportunity to present their services. We evaluated pricing, certifications, and the quality of their features before deciding to move forward with Vincit. 

How much have you invested with them?

We’ve invested just under €10 million (approximately $10 million USD) in the project with Vincit.

What is the status of this engagement?

We began defining the requirements with Vincit in the Spring of 2020, and they’ve been working on the development phase since early 2021; the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Vincit has provided us with highly-skilled experts who’ve successfully driven our project forward. Although we haven’t completed the project yet, I anticipate that the effects will positively impact our operations. 

Before engaging Vincit to build custom software, we had to purchase ready-made products such as Oracle ERP. These external products came with monthly licensing fees, and we couldn’t customize them to meet our needs effectively, so we’re excited to start using a product designed according to our specifications.

How did Vincit perform from a project management standpoint?

I have no complaints about Vincit’s project management style. Whenever we’ve had delays, they’ve resulted from our failure to allocate enough personnel to help them with specifications or testing. There have been instances where our management team has placed seemingly impossible deadlines on the project, and Vincit has prioritized work accordingly and managed to meet our time frames. 

The scrum masters have managed tasks well, and we’ve been impressed by their efficient process. They’ve been very accommodating and cooperative, and their communication has been fluid throughout the engagement. Additionally, they’ve consistently identified creative workarounds and alternative solutions to complex technical issues. 

What did you find most impressive about them?

I’ve been most impressed by their Scrum techniques. Compared with other service providers, Vincit has been very flexible and demonstrated a solid ability to take on complex tasks. 

Are there any areas they could improve?

Since I’m not involved in the day-to-day project operations, I can’t speak on any areas for improvement. However, I know our management team has been satisfied with the project. 

Do you have any advice for potential customers?

Be clear about your objectives and provide Vincit with the necessary information. As long as you communicate clearly, they will deliver on your requests. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Ancient Faith Ministries, an orthodox Christian media center specializing in streaming, radio, podcasts, and books. We’re in Chesterton, Indiana, but we’re a worldwide ministry with listeners and readers around the globe. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

We hired Vincit to develop a new app for our radio divisions.

SOLUTION

What was the scope of their involvement?

We engaged Vincit at the end of 2021 and had initial conversations. After the new year holiday, we began meeting in earnest, engaging them for the project’s discovery phase, where they learned about what we were looking for in the app.

Our group had an existing app that the team could’ve used as a starting template. However, it was out of date and not anywhere near what we wanted the new app to be; it didn’t function correctly and had limited features. As a result, Vincit started the development process from scratch. 

They worked with our IT personnel to access our content. Their resources also collaborated with us to develop the app’s structure and functionality. From there, they integrated content into the wireframes. The product was for both iOS and Android platforms. 

What is the team composition?

We first worked with Brian (Director of Business Development) to analyze what we wanted. Then, we were handed off to a team led by Elli (Account Manager). We started the design work with Leah (UI/UX Designer). Elli and Leah were our primary points of contact for the first several weeks. 

Once the wireframes and designs were established, we were transferred to Ryan (Software Developer), who took the lead on our app needs. Kelvin (Software Developer) also worked with him. 

What is the status of this engagement?

The project lasted from January–October 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The product was launched and functioned according to our expectations. It received positive comments from end users who commented on social media about how good the app was. For context, we invited about 650 beta testers, and their input allowed us to find things that we hadn't caught and corrected. By the time we launched, we didn’t have to worry about any major bugs. 

How did Vincit perform from a project management standpoint?

Vincit’s project management was amazing. They were super-organized and made good use of available software to manage their tasks. During their sprints, they identified a list of tasks they wanted to accomplish within two weeks. By the end of the two weeks, we’d meet them, and they’d report on their progress and challenges. They always checked in with us to ensure they wanted what we were doing, keeping us in the driver’s seat in terms of how we wanted the app to function and look. 

Moreover, they provided us with ideas and best practices regarding how we could improve things. I was also pleased with their structure and communication. I met with Elli once per month to review our budget, progress, and projection of how much more time was needed to complete their tasks. They gave us advanced notice if it seemed we’d go over budget, giving us time to make adjustments. Overall, everything was quite an amazing experience; I couldn’t be more pleased with their work.

We communicated a lot through Slack; they invited us to join their Slack workgroup, which was good because we were already Slack users. We met every other Thursday for an hour to go over their progress via screen sharing to show us how things looked. They gave us access to the app's beta version so we could kick the tires and see if the product was functioning. When we found anything that didn’t look quite right, they worked on it and looked for ways to fix it. Overall, they delivered virtually everything we’d asked. 

What did you find most impressive about them?

Their ability to communicate effectively and clearly was impressive; they were great communicators. Even though there was only one technical person on our team and there were plenty of technical terms in the project, Vincit made everything understandable for the rest of us. Overall, their communication skills were a standout. 

Are there any areas they could improve?

Their services weren’t cheap; we never dreamed we’d invest this much money in an app. To be fair, we realized that our app was everything since we provided online services. Our app was so good that we decided it was our most important investment of the year — it’s been well worth the investment. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing for Pioneer Landscape Centers; we’re a landscape supplies retailer. Our team handles all aspects of marketing, including advertising, social media, PR, and customer communications. We also manage internal and external website interactions, reviews, phone calls, and in-store customer engagement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

We engaged Vincit for a two-step project. First, we tasked them with revamping our website to refresh the look, feel, functionality, and UX. Then, we engaged them further to introduce e-commerce capabilities to the site to enable our customers to purchase bulk landscape supplies online.

SOLUTION

What was the scope of their involvement?

Vincit has revamped our website using Microsoft Dynamics, our backend ERP. We wanted to provide our customer service team easy access to our database, so Vincit integrated our ERP with Zendesk. Additionally, we use proprietary POS, dispatch, and route planning software, which the team has also integrated with our website’s frontend. Our website also employs a CMS, which enables us to update content easily. 

Furthermore, the team has used Vercel to build e-commerce capabilities directly into our website’s frontend. They’ve also built several API calls into the backend, which link to our ERP, Zendesk, and proprietary systems. We’ve engaged an external development team to host the website’s backend elements; Vincit has interfaced with them regularly. 

Since launching the website, they’ve continued expanding our e-commerce functionality and helped us maintain the site. 

What is the team composition?

We’ve worked with several team members from Vincit, primarily Sean (Head of Quality & Growth), Elli (Account Manager), and Jody (Full Stack Developer). However, we’ve also worked with Ricky (Full Stack Developer) and others. 

How did you come to work with Vincit?

Our company started working with the team to build our original site before I joined, so I’m unsure how we found them. When we wanted to revamp our site, we pitched our idea to various development houses and opted to stick with Vincit because they were familiar with our business and team. Since we’d already worked together, we knew their capabilities and were comfortable moving forward.

How much have you invested with them?

We’ve invested roughly $150,000–$170,000 in the website revamp project with Vincit. 

What is the status of this engagement?

I’ve been working with the Vincit team since 2017; they built and hosted our original website but had a different company name. We chose to work with them again in 2020 when we decided to revamp our website, but Vincit acquired our original web development partner. Since working with them again in 2020 as Vincit, they’ve completed the website revamp and continue working on expanding the site's e-commerce capabilities.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The Vincit team has tied all of our proprietary software to our website, which has streamlined our distribution and logistics functions. This has made it much easier for us to manage the site internally. 

Their efforts have presented our customers with a unified frontend experience, which has helped us drive revenue and improve our customer satisfaction. We’ve noticed an increase in our site traffic and a decrease in our bounce rate, which has been great. Since working with Vincit, we’ve seen 60,000 unique monthly visitors, and more users have clicked on our contact form. 

How did Vincit perform from a project management standpoint?

Nothing’s perfect, but I’d give Vincit a nine out of ten from a project management perspective. The team has jumped in to learn about our business and project, which we’ve appreciated. They’ve set realistic expectations and consistently delivered. 

Since our project has many moving parts, there’s significant room for error, so we’ve encountered some bugs and other minor production hiccups. The project’s complexity has caused delays and budget increases. However, we don’t fault Vincit for those because they’ve identified solutions quickly and communicated progress. They’ve also worked effectively with our external development team, which has been helpful. 

When Vincit acquired our original development partner, we went through a transition period, but not much changed on our end, which was nice. They introduced some new contact points, but we never felt we had to catch them up on our project or start over. We were pleasantly surprised by the number of resources, capabilities, and technology suddenly available to us. 

We loved working with our team before Vincit acquired them, but Vincit has been even easier to work with, more responsive, and more proactive. They’ve assigned us several points of contact, so whenever a team member has taken a vacation, we’ve moved the project forward seamlessly with the other team members, which has been immensely helpful. We’ve used email, phone, and Slack to communicate. 

Ellie has done a great job ensuring we get the necessary support from an hours and budget perspective. Jodi has been a fantastic resource; he’s consistently checked in to ensure the website functions according to our standards.

What did you find most impressive about them?

I’ve been most impressed by Vincit’s dedication to our partnership. For example, we had an instance where our website domain went down unexpectedly, which had nothing to do with Vincit. Unfortunately, our internal IT team couldn’t resolve the issue, so it became a dire problem, and I reached out to Vincit. 

I explained the problem to Vincit, and Jodi worked late into the evenings and on weekends to figure out an alternative solution to give us some sort of web presence in the meantime. I was blown away by his tremendous commitment to our company and willingness to step in and help with something outside the project scope. He took it upon himself to solve a problem that wasn’t his, which shows the customer-driven nature of the Vincit team. 

Are there any areas they could improve?

It would be great if they could clone themselves and charge less money! Vincit doesn’t overcharge; I’d just like to pay less. 

BACKGROUND

Introduce your business and what you do there.

I’m the senior program director at Vital Link, a nonprofit organization based in Orange County, California. We provide career exploration programs for students and youth who are either returning to the workforce or are just entering the workforce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

We wanted them to design our new website with ease of use in mind; we wanted everything to be no more than two clicks away for the user. Additionally, we wanted the site to be more flexible to manage. Our web team only has 2–3 people, so we needed the templates to be easy to use and flexible with our needs across the different pages.

SOLUTION

What was the scope of their involvement?

Vincit designed and developed our new website from scratch. First, we reviewed our previous website and gave them all the content we wanted to keep and what the new content should say. From there, they designed the site and then built it. 

The website houses everything we have, including our programs and mission. In it, users can find information about upcoming programs to either participate or become sponsors. Users can also register for our programs or contact a representative to get further information. 

What is the team composition?

We worked with an account manager and a developer. 

How did you come to work with Vincit?

Our former president found them because he used to go on bike rides with Vincit’s CEO. They were part of a group of 3–4 providers that presented a quote to us via an RFP. We chose them because we liked how fresh and unique they were, and we wanted our new website’s features to attract new users. 

How much have you invested with them?

We spent $12,000. 

What is the status of this engagement?

We worked together from October 2021–April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Vincit’s work, we’re able to promote and display our programs better because we have access to our entire website. As a result, we can make a lot of integrations between our website and the different platforms we use for registration. 

How did Vincit perform from a project management standpoint?

The team stayed on budget. However, we had hiccups in terms of on-time delivery because, in the beginning, they didn’t tell us what they needed from us go and didn’t check in enough. Even though we had given them a timeline, they didn’t communicate and told us what they needed from our team a week before it was due. Therefore, we couldn’t provide the material in time. 

Then, we set a second deadline, and they had things ready on time. They made sure their team was on top of things and that they had better communication with us, so their project management improved. We communicated virtually because their team was in different locations. 

What did you find most impressive about them?

Vincit’s designs were much better than those of other providers that had sent us quotes and other companies we’ve worked with. 

Are there any areas they could improve?

They could have improved their communication and strategy. It would have been great to have better package upfront that showed what the process looked like. 

Do you have any advice for potential customers?

My advice is to communicate with them all the time to make sure that you both have the same mindset about the guidelines and deadlines.