Vincit

BACKGROUND

Introduce your business and what you do there.

I am a managing partner at a creative communications agency. We specialize in social content, public relations, and solving communications challenges.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

Our agency does not have onsite web development capabilities, so we were looking to contract out that work.

SOLUTION

What was the scope of their involvement?

They built websites from the ground up, which has involved coding HTML5, creating custom CSS, developing on WordPress, and building databases. The work itself varies from simpler things like a one-page scroller to more complex builds. Primarily, it has focused on microsite-based projects that are small to medium in scale, with our team providing the creative side to every project.

What is the team dynamic?

We work with the development team directly. Vincit assigns us a group of developers, and since they are a relatively small shop, we have predominantly worked with the same people.

How did you come to work with Vincit?

Our team wanted to diversify where we sourced our web development work, and another client referred Vincit. After giving them a trial project, we have returned to them two to three more times.

How much have you invested with them?

Anywhere between $8,000 to $30,000 per project, depending on the functionality and scope.

What is the status of this engagement?

It began in October or November 2016, and it is still ongoing.

RESULTS & FEEDBACK

How did Vincit perform from a project management standpoint?

For the most part, deadlines were met, and if one is going to be missed, they provided a warning and an adjusted timeline. However, their project management would benefit from designating a specific point person rather than relying on the developers to communicate as well as create the deliverables. Considering that the team does both right now, they are quite responsive.

What did you find most impressive about them?

They have been helpful in terms of figuring out and optimizing user flows, as well as providing solutions for improving site functionality. When a project that we were planning or building was not operating properly or a third party tool was not integrating as expected, they put in the time, effort, and manpower needed to solve our problems. At the end of the day, Vincit goes the extra mile to make sure that our clients are satisfied.

Are there any areas they could improve?

In addition to the need for a specific point person mentioned above, they would benefit from being able to better predict potential problem areas in individual projects. If there is anything that might hamper the development or build phases, they should provide us warnings about possible complications and solutions in advance. That will allow us to be better prepared when there are actual errors, rather than having them contact us as the problem is happening.

BACKGROUND

Introduce your business and what you do there.

We are a video production and online marketing agency. I’m the president and founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vincit?

With us being a marketing agency, a lot of clients come to us for one thing but then start expanding and wanting other things that we don’t offer. We went to Vincit to partner with them to offer more services to our clients.

SOLUTION

What was the scope of their involvement?

We send all of our engineering work for web development and mobile app development to them. We’ve also used them for branding and design. We are currently working on two or three projects with them where our team is providing the content through video and photography and their team is doing the branding and website.

They’re pretty open and have recommendations if someone is starting from scratch. They are a good asset for us because when clients come to us as an established business, they might have an e-commerce platform that they’ve already built. They may want to rebrand it and add technology to it and Vincit will work on anything and figure it out even if they’re not familiar with the backend.

What is the team dynamic?

Dalip is the founder and was my main contact and lead developer when we started working with them. They were smaller then. As they’ve grown on the development side, we’re working closely with Sohrob, who is their senior developer. Randy is their creative director and we work closely with him on the branding and design side.

How did you come to work with Vincit?

Dalip developed a website for a music festival that I was doing the video work for. Our clients introduced us to each other. We have worked with other agencies over the years. This is the first agency that we decided to partner with. We trusted them because of the experience we had with them. We weren’t looking to partner like that, but it became that way as we worked on more projects.

How much have you invested with them?

We’ve done projects for a couple thousand but a larger project would be $20,000–$25,000.

What is the status of this engagement?

We’ve been working with them for three or four years.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve never had any complaints about their work. Their quality, creativity, and passion behind their work are great. There’s a reason we work with them and not someone else. They’re awesome with development. They have a whole team in Irvine, CA. If we have a client who has a smaller budget and they need to outsource some of the work, they’re great at managing that. They’ll outsource some work to keep the cost down and then they clean it up in Irvine.

How did Vincit perform from a project management standpoint?

They’ve hit everything. They’re really good at letting us know if there’s going to be a delay because of technology or something else. They’re also expanding right now which has also helped. They added an account manager over the last three or four months and another manager a month ago. They’re ramping up to be able to handle the work their clients are giving them.

What did you find most impressive about them?

They’re super passionate. They’re picky about their clients; they have to be a good fit. It shows because their whole team all the way down to the junior social media manager is really excited about their clients and act as advocates. We sent them a project for a phone case, and now every person in the office is using that phone case. They live and breathe their clients and make sure they promote what they’re doing. Even on social media, they post about the updates they create. It’s almost like you’re getting free marketing when you hire them to build a website.

Are there any areas they could improve?

I’ve been close to the team. They’re smart and fixing all the problems before they happen. They’re growing and figuring it all out.

BACKGROUND

Please describe your company and position.

I am the PRESIDENT of INSPIRATION INTERIORS

Describe what your company does in a single sentence.

MODERN FURNITURE RETAIL COMPANY 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vincit to accomplish?

• WEBSITE

SOLUTION

How did you find Vincit?

• Online Search
• Referral

Why did you select Vincit over others?

Referred to me

How many teammates from Vincit were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

WE HAD VINCIT REVAMP OUR ENTIRE WEBSITE. IT IS CONNECTED TO OUR INVENTORY SYSTEM WHICH CAN BE A BIT TRICKY TO WORK WITH. THEY WERE ABLE TO MERGE EVERYTHING INTO ONE SEAMLESSLY AND OUR WEBSITE LOOKS UP TO DATE AND MODERN AND IS NOW REPRESENTING OUR COMPANY CORRECTLY. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

HUGE SUCCESS- OUR WEBSITE IS FUNCTIONING GREAT AND HAS BEEN A GREAT TOOK FOR CUSTOMERS AND EMPLOYEES. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

THEY WERE VERY ATTENTIVE TO OUR NEEDS AND MADE SURE EVERYTHING WORKED EXACTLY THE WAY WE WANTED. MOSTLY EVERYTHING HAPPENED ON TIME, ONLY A FEW HICKUPS WHICH IS ALWAYS EXPECTED. 

What was your primary form of communication with Vincit?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I HAVE NEVER PERSONALLY WORKED WITH A WEB DEVELOPER BEFORE, BUT I FOUND IT TO BE MUCH MORE SEAMLESS THAN I HAD EXPECTED. IT WAS A LOT OF WORK BUT LOOKED BACK IT, VINCIT MADE THE JOB VERY MANAGABLE. 

Are there any areas for improvement or something Vincit could have done differently?

NO NOTES HERE!

BACKGROUND

Please describe your company and position.

I am the President of a retail company 

Describe what your company does in a single sentence.

We're a modern furniture retail store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vincit to accomplish?

• update our website
• make our website sink with our inventory system

SOLUTION

How did you find Vincit?

Referral

Why did you select Vincit over others?

Referred to me

How many teammates from Vincit were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vincit helped us update our website by sinking our complicated inventory system to the site itself - before the shop site was separate from our actual website. They did an amazing job - completed all the tasks we brought to them and now our website looks and functions better than ever!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

our new and improved website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the delivered all our needs. We were a bit behind schedule in the end but there were unforeseen problems / bugs that came up. not a big deal. Everything was completed and better than expected.

What was your primary form of communication with Vincit?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were able to work with our inventory system - FROG.

Are there any areas for improvement or something Vincit could have done differently?

nope!