Vertical IT Solutions

BACKGROUND

Introduce your business and what you do there.

We create apps, websites, and digital footprints for nonprofits and corporations. I’m the president and CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vertical Computers?

We serve over one million users each week and needed a better server solution. We had issues with our servers going down and our database crashing. We had a huge crash and lost a ton of data.

SOLUTION

What was the scope of their involvement?

They provide server infrastructure for us. They also monitor for crashes and make sure our servers are fully operational.

What is the team composition?

I work with Steven (President) and his team.

How did you come to work with Vertical Computers?

They’re local to where I live in California and Steven is a longtime friend. We looked into Vertical Computers when we started having issues with our previous company. I had confidence in their team and the relationship they were building with other customers.

How much have you invested with them?

We spend close to $20,000 per year.

What is the status of this engagement?

We started working together in 2017, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have a great relationship. They’re very transparent and upfront. They tell us what’s the best solution for us and we don’t have to worry about price gouging. They’re super honest and I know they’re watching my back.

Just the other day, they called me to tell me that my server’s almost full. The fact that they’re monitoring things on their side shows they’re very concerned. They take a lot of pride in keeping their customers secure.

One time, they identified a high amount of traffic coming to our site that we were unaware of. It turns out that it was a hacking attempt coming in through a small portal. Steven wrote me personally to let me know. It was great to know because that could’ve compromised our whole system.

Another time, we’ve had our servers crashing because we had some scripts that were crashing our system. We worked late at night and early in the morning to try to solve the issue. They actually built in a way for the server to restart itself if it crashed. That worked until we found the issue and fixed it. They didn’t even charge us for that.

How did Vertical Computers perform from a project management standpoint?

They’re awesome. Steven’s hands-on with all of his customers. I know I can always call him, which is great. If we have a new product we’re going to work on, usually we’re going to put it on its own server. The team gives us really good suggestions and they make sure that it's up and running within 48–72 hours.

What did you find most impressive about them?

So many companies in today’s software age are worried about the numbers and they end up sacrificing the customer relationship. We appreciate Vertical Computers because we know who we’re dealing with and we know their team. We’ll never go anywhere else. Even if they raise their prices, their level of customer service is really hard to find nowadays.  

Are there any areas they could improve?

No, they do everything above industry standards.

Do you have any advice for potential customers?

My advice is to be very open about your needs. Don’t be afraid that you’ll be price gouged or sell you something that you don’t need. Trust them, they won’t steer you wrong.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT at a fabric manufacturing company. We’ve been in business for 77 years. I’m going on my 20th year working here.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vertical Computers?

When I first started, I was the sole person responsible for the IT department. As the years went on, technology changed and more services were put in place in our server room. It started to become more difficult to manage by myself.

Even after I brought on an assistant it was still a bit much because we also support 25 outside sales representatives and 70 remote locations. We had a lot going on and needed even more help.

SOLUTION

What was the scope of their involvement?

They’ve implemented a lot of new switches and a Cluster server for our VM. They’ve also reconfigured our entire VLANS.

 They assessed our current configuration and reconfigured our entire network. Our network configuration was really convoluted and they pieced it together. Our data was not flowing the cleanest and there were a lot of areas of breakage. Now, we have a streamlined approach with our data invoice.

They also implemented a line of sight at our location. We have a remote location about one mile away and our corporate office gives them their desktops, applications, and dial tone, which all travel through the line of sight. They configured all of that, as well as a backup LTE device in case our line of sight goes down. They also helped us get our VPNs working offsite.  

What is the team composition?

I’ve worked with five team members from their team, all the way from the highest tier down to their lowest tier level.

How did you come to work with Vertical Computers?

We’ve worked with several other companies but they didn’t have what it takes to support what we needed. The person who trained me in the environment when I first started here partnered with Vertica. He’s also a team member of theirs. It was a good fit between his skillset and Vertical's.

What is the status of this engagement?

We started working together in October 2018, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s been a really good business relationship. I feel like we can count on them when we need them in critical and non-critical situations. They got our VPNs working off-site very quickly, which was helpful since most of our workers are remote during COVID-19.  

How did Vertical Computers perform from a project management standpoint?

They have different levels of support and it has always been very easy to get ahold of somebody. Because we manage our own services, it’s nice to have them as our backup solution when things get overwhelming.

Every month they send us performance reports to give us an idea of how our system is functioning. The monitoring is really helpful. Every week, we’re on a schedule for Windows updates, which was a big challenge for us before we started working together. They’ve been very good at taking over that scheduling and making sure the systems are up to date with critical Microsoft updates; that was a key thing I was looking for in a partnership.

Everything is very organized before we start a big project. We all know the direction we’re going in. So far, we haven’t had any monkey-wrenches thrown our way. They’re very thorough with project management and bringing us into the loop.

What did you find most impressive about them?

They always give us an expectation of how things are going to go. I like their planning.

Are there any areas they could improve?

No, nothing comes to mind.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at a law firm.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Vertical IT Solutions?

We needed a reliable telecommunication system with good customer support.

SOLUTION

What was the scope of their involvement?

Vertical IT Solutions has set up our VoIP and fax service systems. We initially had a call with the team to discuss our specifications.

What was the team composition? 

We've worked with 2–3 teammates from Vertical IT Solutions, including Josiah (Account Executive) and Matthew (Support Engineer).

How did you come to work with Vertical IT Solutions?

One of Vertical IT Solutions' team members came to our office and talked to us. We chose the team because they were a local company in Southern California.

How much have you invested with them?

We've spent less than $5,000.

What is the status of this engagement?

We started working with Vertical IT Solutions in July 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've saved money compared to using a landline, and more importantly, we have a reliable system. Vertical IT Solutions provides us with a lot of data, which is important for our business. We can analyze where our calls are coming from and gather that data in the system the team has set up.

How did Vertical IT Solutions perform from a project management standpoint?

Vertical IT Solutions delivers work on time and on budget. We communicate via email and phone calls.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

I want to highlight Josiah and Matthew's work.

What did you find most impressive about them?

Vertical IT Solutions' customer service is outstanding. The team is available to have a call when we have an issue and fix it right away.

Are there any areas they could improve?

I can't think of anything Vertical IT Solutions can improve on.

Do you have any advice for potential customers?

I suggest to communicate what you want and need. Vertical IT Solutions will set up the system the way you want it and take care of you every step of the way.

BACKGROUND

Please describe your company and position.

I am the IT Manager of General Produce Company

Describe what your company does in a single sentence.

We distribute fresh produce and grocery products to restaurants, schools, prisons, military bases and export across the Pacific to islands.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vertical IT Solutions to accomplish?

• Network administration
• Cyber-security
• Technical support

SOLUTION

How did you find Vertical IT Solutions?

Previously worked with company

Why did you select Vertical IT Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Vertical IT Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Vertical ITS setup network monitoring for network devices including servers, switches, wireless access points and other various devices. They also setup monthly threat penetration and vulnerability monitoring. Alerts were created for any failures or errors detected with and network devices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An onsite device was setup for the network montioring and alerts. Alerts and notifications were created and sent during testing. Reporting was also created and sent confirming completion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered in a timely manner. Their response time was excellent with immediate replies and calls during the entire process. The project began and ended on time and within the scheduled projection.

What was your primary form of communication with Vertical IT Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company works well adjusting to needs and timelines. They are very knowledgeable regarding IT and are able to proesent various options throughout the project to improve the desired outcome. 

Are there any areas for improvement or something Vertical IT Solutions could have done differently?

No, everything was as expected or exceeded expectations.

BACKGROUND

Please describe your company and position.

I am the President of Disabled Workers Advocates

Describe what your company does in a single sentence.

Physician Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vertical Computers to accomplish?

• Manage our Servers
• Manage our VOIP phones

SOLUTION

How did you find Vertical Computers?

Referral

Why did you select Vertical Computers over others?

• Referred to me
• Company values aligned

What was the size of Vertical Computers’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Vertical has managed our server, email and phones since 2017.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• uptime
• ease of use
• staff interaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has always been delivered on time with great results and communication. They have always been responsive to service questions or issues and resolved them promptly.

What was your primary form of communication with Vertical Computers?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They care about us and are very responsive to our needs.

Are there any areas for improvement or something Vertical Computers could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the SR. ACCOUNTING MANAGER of PRIME TRANS, INC.

Describe what your company does in a single sentence.

TRANSPORT CONTAINERS

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vertical Computers to accomplish?

• REDUDE THE PHONE EXPENSE
• BETER SERVICE
• BETER PHONE QUALITY

SOLUTION

How did you find Vertical Computers?

Referral

Why did you select Vertical Computers over others?

High ratings, Pricing first our budget, Referred to me

What was your primary form of communication with Vertical Computers?

In-Person Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

SWITCHING LOCAL PHONE SERVICE TO IP PHONE SERVICE

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• YES VERY GOOD. NO ISSUE.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

THEY WORKED ON SCHEDULE AND COMPLETED ON TIME WITHOUT ANY ISSUE. VERY FAST RESPOND AND FINISHED THE JOB ON TIME.

What did you find most impressive or unique about this company?

ALL VERTICAL STAFFS ARE VERY FRIENDLY AND EXPLAINED TO ME STEP BY STEP.

Are there any areas for improvement or something {provider_name} could have done differently?

NONE.

BACKGROUND

Please describe your company and position.

I am the CFO of Workforce Solutions Coastal Bend

Describe what your company does in a single sentence.

Upskilling job seekers and connecting them with employers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vertical Computers to accomplish?

• MFA
• IT refresh to satisfy TCF assesment
• Netwok Upgrade

SOLUTION

How did you find Vertical Computers?

Other

Why did you select Vertical Computers over others?

• Great culture fit
• Company values aligned
• Other

What was the size of Vertical Computers’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IT refresh to establish a passing score on the ATT TCF Assessment. Refresh includes:

• MFA
• Network
• other hardware upgrades
• cybersecurity controls
• IT service desk assistance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• MFA on all hardware/software (remote desktop)
• TCF Assessment Scores

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes the management team has been very responsive. Anytime I email or call they always respond timely.

What was your primary form of communication with Vertical Computers?

• In-Person Meeting
• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Company culture and values align with ours.

Are there any areas for improvement or something Vertical Computers could have done differently?

None. 

BACKGROUND

Please describe your company and your position there.

I am the president and senior pastor of Calvary Chapel Star. We are a new, independent church plant that has grown faster than we ever expected. Within 8 months we outgrew two venues, have over 1,300 people in attendance, and just opened our office for counseling, collaboration meeting, and team/education classes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vertical Computers?

We opened our first office and were in need of help networking the computers, printers, data, and phones.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had heard of them through a prior contact. They came highly recommended. Based on their timely communication, customer service, high level of knowledge, commitment to excellence, and very reasonable prices, we chose Vertical.

Describe the project in detail and walk through their service package.

Our first need was to set up our wireless network. Vertical took the time to view our office, research equipment and then present us with a few different options based on our needs and budget. Once we had purchased the items that we needed, they sent someone out to set up and connect our network. They confirmed that the computers, wifi, and printers were all working.

Phase two was getting office phones. Is a friendly and professional manner they took the time to find out what we needed to accomplish with our office phone system. We were presented with a few different options of phones and equipment. Once purchased, Vertical came in, set up, and programmed the system.

Additionally, they helped map and program the function of the phone system and then set it all in place. Lastly, they educated the staff on how best to use the phones and have been wonderfully available for any follow-up questions that we have had.

How many resources from the vendor's team worked with you, and what were their positions?

We had one direct point of contact who walked us through each portion of the project. I know that he consulted other co-workers within the company however, we were able to build a consistent and ongoing relationship with one of their employees.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

There are three that come to mind.

1. The timeliness and fact that we were able to get a brand new office space up and running within a VERY short period of time was amazing!
2. Since implementing their support, our team has been able to work together much more efficiently and communicate with others in a timely fashion. (Everone is excited and the staff moral is much higher).
3. One major point of success is what we are not having to deal with. There have not been any problems or malfunctions with their system. This is something that is often overlooked but the fact that we have not had any issues is a huge plus for me a the lead/president of the organization.

How effective was the workflow between your team and theirs?

Extremely efficient and affective.

What did you find most impressive or unique about this company?

Their level of knowledge and understanding in their field was top-notch. Their communication and support were amazing. I never felt like I was bothering them or inconveniencing them.

Are there any areas for improvement or something they could have done differently?

Honestly, it was a wonderful experience and I couldn't have asked for more.

BACKGROUND

Please describe your company and your position there.

religious Non-Profit

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vertical Computers?

IT Support

SOLUTION

How did you select this vendor and what were the deciding factors?

Researched

Describe the project in detail and walk through their service package.

IT and Phone services

How many resources from the vendor's team worked with you, and what were their positions?

4: Sales, IT, Phones, Computers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're very pleased with their service.

How effective was the workflow between your team and theirs?

Very good

What did you find most impressive or unique about this company?

Response time

Are there any areas for improvement or something they could have done differently?

Not at this time