Name: UPTIME IT
Address: 353 West 48th Street, New York, United States, NY, 10036, US
Telephone: 646-516-1990
Price range: $150 - $199
Rating: 5.0

Keep IT Running.

IT You Can Rely On. People You Can Reach.

UPTIME IT is a managed IT services provider serving growing organizations in New York and New Jersey. We have been in business since 2005, and our technical team brings more than 60 years of combined experience.

Min project size
Undisclosed
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Locations
New York, NY
Year founded
Founded 2005

Service Lines

IT Managed Services: 60%
Cloud Consulting & SI: 20%
Cybersecurity: 20%

Select Focus Area

Cloud Computing Focus

Azure Cloud Consulting & Implementation: 100%

Azure Consulting Services

Azure Migrations: 40%
Azure Management & Governance: 35%
Azure Security: 25%

Cybersecurity focus

Network Security: 25%
Breach Detection & Incident Response: 20%
Identity & Access Management: 20%
Vulnerability Management: 20%
Cloud Security: 15%

Cybersecurity Technologies

JumpCloud: 100%

IT Managed Services Focus

Help desk: 30%
Network: 20%
Security: 20%
Hardware: 15%
Cloud Server Migration: 5%
Disaster Recovery: 5%
Vendor Procurement & Selection: 5%

Industries

Real estate: 25%
Construction: 20%
Manufacturing: 20%
Retail: 15%
Business services: 10%
Consumer products & services: 10%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 50%

IT Managed Services Cybersecurity

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate $150 - $199 /hr

Rating for cost 5 /5

What Clients Have Said

UPTIME IT is praised for providing good value for cost, with clients noting that their pricing fits budgets. They offer comprehensive IT support, and their professionalism and responsiveness contribute to high satisfaction, making them a reliable partner for various IT needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$200,000 - $999,999 based on 2 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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UPTIME IT Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Comprehensive IT Support

The company provides comprehensive IT support, covering everything from day-to-day technical issues to large-scale technology projects. This holistic approach is a key reason clients choose and continue to work with UPTIME IT.
Strong Client Relationships and Trust

Clients highlight UPTIME IT's ability to build strong, trusted relationships. They appreciate the personalized service and the team's deep understanding of their business needs, which fosters long-term partnerships.
No Significant Areas for Improvement

The reviews do not identify any significant areas for improvement in UPTIME IT's services, indicating high satisfaction with their performance and delivery. Clients express contentment with the current service levels.
Proficient in IT Infrastructure Management

UPTIME IT is praised for its proficiency in managing and supporting IT infrastructure across various industries. Clients note their capability in handling networks, firewalls, servers, and cloud infrastructure, ensuring seamless operations.
Proactive IT Planning and Execution

UPTIME IT is recognized for its proactive approach to IT planning and execution. Clients appreciate their foresight in managing IT architecture and preventing issues before they arise, enhancing system reliability.

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UPTIME IT Reviews

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Cybersecurity IT Managed Services IT Strategy Consulting
Application Security Cybersecurity Consulting IT Governance IT Operations Management Consulting IT Service Management Consulting Network Security
Confidential
Aug. 2026 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They respond quickly, take ownership of issues, and focus on solving problems efficiently."

Sep 17, 2026

CEO, BioBee USA Inc

Uri Bornstein

Other industries
Rahway, New Jersey
11-50 Employees
Online Review
Verified

UPTIME IT provides managed IT services for a pest control company. The team offers technical support, manages the client's network, and ensures cybersecurity.

UPTIME IT improves the client's network stability, security, and overall system performance. The team is highly responsive and delivers work on time. They take ownership of issues and focus on solving problems efficiently with minimal disruption to the client's business.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of BioBee USA Inc

Describe what your company does in a single sentence.

BioBee is a leading provider of biological pest control and natural pollination solutions for agriculture. We produce and supply beneficial insects, predatory mites, bumblebees, and other biological solutions that help growers manage pests and improve crop productivity. Our products support sustainable farming by reducing reliance on chemical pesticides while delivering effective, environmentally responsible crop protection.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPTIME IT to accomplish?

Provide reliable and responsive local IT support for BioBee’s North American operations.
Provide timely troubleshooting and resolution of IT issues to minimize business disruption.
Provide professional support and management of computers, networks, hardware, and IT infrastructure.
Ensure IT security, system reliability, data protection, and business continuity.

SOLUTION

How did you find UPTIME IT?

Referral

Why did you select UPTIME IT over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from UPTIME IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BioBee engaged UPTIME IT to provide comprehensive IT support for our North American operations. The scope included day-to-day technical support for employees, setup and maintenance of computers and related equipment, network management and security, infrastructure support, troubleshooting, cybersecurity, and system maintenance. Key deliverables included reliable and secure IT operations, proactive network monitoring and management, timely resolution of technical issues, installation and configuration of new equipment, and ongoing protection and maintenance of our IT environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivers more reliable and secure IT operations across our North American business, with improved network stability, security, and overall system performance. UPTIME IT has provided timely resolution of technical issues, reduced operational disruptions, and improved support for our employees. Their proactive network management, monitoring, and cybersecurity support have also helped strengthen our IT infrastructure and maintain business continuity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UPTIME IT consistently delivers services on time and with a high level of speed and responsiveness. Their team responds quickly to our needs, both remotely/online and on-site at our company when required. Most importantly, they manage IT issues and projects efficiently with minimal disruption to our day-to-day business operations, allowing our team to continue working without interruption.

What was your primary form of communication with UPTIME IT?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most about UPTIME IT is the professionalism and responsiveness of every member of their team. They respond quickly, take ownership of issues, and focus on solving problems efficiently with minimal disruption to our business. Their reliable support allows our employees and management to focus on our core business rather than IT issues, while providing a strong level of service at a cost that delivers excellent value and ROI.

Are there any areas for improvement or something UPTIME IT could have done differently?

At this time, we do not identify any significant areas for improvement. UPTIME IT has consistently meets our expectations and provides reliable, professional, and responsive service.

RATINGS

5.0

AI Consulting Cybersecurity IT Managed Services
$200,000 to $999,999
Feb. 2010 - Sep. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their knowledge, response time and proactive planning of our IT architecture."

Sep 16, 2026

CFO, Patella Woodworking

SCOTT Glickman

Manufacturing
Passaic, New Jersey
51-200 Employees
Online Review
Verified

UPTIME IT provides IT support for a woodworking company. Their work includes managing the client's network, firewalls, wireless, servers, cloud infrastructure, endpoints, Microsoft 365, and security.

UPTIME IT has helped the client establish a flawless computer network with over 50 PCs and servers. Their team is highly responsive and proactive in planning the client's IT architecture. Moreover, they have extensive knowledge and are skilled at executing technology projects.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of Patella Woodworking

Describe what your company does in a single sentence.

architectural millwork manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPTIME IT to accomplish?

IT Support
Technology Projects

SOLUTION

How did you find UPTIME IT?

Other

Why did you select UPTIME IT over others?

High ratings
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from UPTIME IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

“We initially needed an IT company that could support more than just our users and computers. Our environment includes networking, firewalls, wireless, servers/cloud infrastructure, endpoints, Microsoft 365 and security, and we wanted one team capable of looking at the environment as a whole. UPTIME has provided that coverage. Their engineers can work on both day-to-day support issues and the underlying infrastructure, which means we aren't coordinating several different vendors every time an issue crosses between systems. They have also helped us plan and execute technology projects instead of simply reacting when something breaks. Their technical knowledge and familiarity with our environment have made them a valuable extension of our business.”

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our computer network consists of 50+ pcs and servers and they run flawlessly thanks to Uptime!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Response time is fantastic!

What was your primary form of communication with UPTIME IT?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their knowledge, response time and proactive planning of our IT architecture.

Are there any areas for improvement or something UPTIME IT could have done differently?

No.

RATINGS

5.0

Cloud Consulting & SI Cybersecurity IT Managed Services
$200,000 to $999,999
Jan. 2009 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were personal and professional."

Sep 15, 2026

CEO, Gaia Real Estate

Danny Fishman

Real estate
Manhattan, New York
11-50 Employees
Online Review
Verified

UPTIME IT provides IT services for a real estate investment management company. The team supports the client's employees, infrastructure, systems, and technology projects.

UPTIME IT has delivered quality outputs, contributing to the project's success. The team is responsive, dependable, and knowledgeable about the client's business. They take ownership of their tasks and are easy to reach, ensuring a smooth workflow. Overall, they are a trusted technology partner.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Gaia Real Estate

Describe what your company does in a single sentence.

Real Estate investment management and development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPTIME IT to accomplish?

Manage all the I.T
Infrastructure
Different locations

SOLUTION

How did you find UPTIME IT?

Referral

Why did you select UPTIME IT over others?

Referred to me

How many teammates from UPTIME IT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with UPTIME for over 17 years, and the reason the relationship has lasted is simple: they are responsive, dependable and they know our business. Over the years they have supported our employees, infrastructure, systems and technology projects as our needs have changed. We don't have to explain our environment from the beginning every time something happens. Their team knows our systems and understands how technology affects our day-to-day operations. What we value most is being able to reach people we know and trust. UPTIME doesn't feel like a large anonymous helpdesk. When something is important, we know who to call and know that someone will take ownership of it. They have become a trusted technology partner to our company, not simply a vendor we call when something breaks.”

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

O mistakes , great service . All run smooth even in covid

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything on time and great

What was your primary form of communication with UPTIME IT?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They were personal and professional.

Are there any areas for improvement or something UPTIME IT could have done differently?

All is great

RATINGS

5.0

Showing 1-3 of 3 Reviews

Our Story

UPTIME started in 2005 on a simple idea: your IT company should be the one you can actually get on the phone. Twenty-one years later, that is still the business. We are a senior team with more than 60 years of combined technical experience, working out of Midtown Manhattan and Closter, New Jersey. We stay with clients long enough to learn how their business actually runs, not just what is on the ticket. Respect, excellence, action, collaboration, trust.

What Sets Us Apart

People You Can Reach

Our helpdesk is staffed 9 AM to 5 PM Eastern by people who know your environment, not a rotating queue of strangers. Every fully managed account is monitored 24/7, so problems usually get caught before anyone has to call. The team brings more than 60 years of combined technical experience.

Co-Managed IT That Extends Your Team

If you already have internal IT, we do not replace them. You decide what stays in house and what we own, then we fill the gaps: endpoint management, networking, security, projects, and the specialties one person cannot cover alone. Don't add another technician. Add an IT team.

U.S. Support for Israeli-Headquartered Companies

When your IT organization is in Israel and your people are in the U.S., we act as the local arm. U.S. employee support, local technical resources, endpoint procurement, configuration, delivery and retrieval, onboarding and offboarding, and network and infrastructure support.

Locations (2)

353 West 48th Street New York, NY, United States 10036

2 - 5

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BioBee Chile

(1)

Uri Bornstein

Gaia Real Estate

(1)

Danny Fishman

Patella Construction Inc

(1)

SCOTT Glickman

UPTIME IT

Keep IT Running.

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

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UPTIME IT Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Comprehensive IT Support

Strong Client Relationships and Trust

No Significant Areas for Improvement

Proficient in IT Infrastructure Management

Proactive IT Planning and Execution

Reviews mentioning:

UPTIME IT Reviews

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Quick Facts

Location

Locations (2)

Contact

Connections

BioBee Chile

Gaia Real Estate

Patella Construction Inc