UPTIME IT is a managed IT services provider serving growing organizations in New York and New Jersey. We have been in business since 2005, and our technical team brings more than 60 years of combined experience.
Our clients have usually outgrown break-fix support and want an IT team they can actually reach. We work with real estate firms, builders and construction companies, retailers, kitchen and bath showrooms, furniture makers, beauty and personal care brands, and manufacturers.
What we do: fully managed and co-managed IT; helpdesk and end-user support staffed 9 AM to 5 PM Eastern; 24/7 monitoring on every fully managed account; endpoint management, protection, and lifecycle; networking, firewalls, switches, and wireless; Microsoft 365, Azure, and cloud infrastructure; cybersecurity, email security, backup, and vulnerability scanning; identity and SSO, Intune, and JumpCloud; employee onboarding and offboarding; IT projects and migrations.
Co-managed IT: if you already have internal IT, we extend that team rather than replace it. You decide what stays in house and what we own. Don't add another technician. Add an IT team.
Israeli-headquartered companies with U.S. operations: we act as the local U.S. arm of an IT organization based in Israel. U.S. employee support, local technical resources, endpoint procurement and lifecycle, network and infrastructure support, and coordination with your IT team in Israel.
Who we fit: growing organizations, usually from a few dozen to a few hundred employees, that depend on IT working and would rather not build a full internal department. If you are weighing whether to hire your first IT person, add capacity to the team you already have, or replace a provider that stopped answering the phone, that is the conversation we are good at.
UPTIME IT provides IT services for a real estate investment management company. The team supports the client's employees, infrastructure, systems, and technology projects.
UPTIME IT has delivered quality outputs, contributing to the project's success. The team is responsive, dependable, and knowledgeable about the client's business. They take ownership of their tasks and are easy to reach, ensuring a smooth workflow. Overall, they are a trusted technology partner.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Gaia Real Estate
Describe what your company does in a single sentence.
Real Estate investment management and development
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire UPTIME IT to accomplish?
Manage all the I.T
Infrastructure
Different locations
SOLUTION
How did you find UPTIME IT?
Referral
Why did you select UPTIME IT over others?
Referred to me
How many teammates from UPTIME IT were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We have worked with UPTIME for over 17 years, and the reason the relationship has lasted is simple: they are responsive, dependable and they know our business. Over the years they have supported our employees, infrastructure, systems and technology projects as our needs have changed. We don't have to explain our environment from the beginning every time something happens. Their team knows our systems and understands how technology affects our day-to-day operations. What we value most is being able to reach people we know and trust. UPTIME doesn't feel like a large anonymous helpdesk. When something is important, we know who to call and know that someone will take ownership of it. They have become a trusted technology partner to our company, not simply a vendor we call when something breaks.”
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
O mistakes , great service . All run smooth even in covid
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything on time and great
What was your primary form of communication with UPTIME IT?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They were personal and professional.
Are there any areas for improvement or something UPTIME IT could have done differently?
All is great
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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Our Story
UPTIME started in 2005 on a simple idea: your IT company should be the one you can actually get on the phone. Twenty-one years later, that is still the business. We are a senior team with more than 60 years of combined technical experience, working out of Midtown Manhattan and Closter, New Jersey. We stay with clients long enough to learn how their business actually runs, not just what is on the ticket. Respect, excellence, action, collaboration, trust.
What Sets Us Apart
People You Can Reach
Our helpdesk is staffed 9 AM to 5 PM Eastern by people who know your environment, not a rotating queue of strangers. Every fully managed account is monitored 24/7, so problems usually get caught before anyone has to call. The team brings more than 60 years of combined technical experience.
Co-Managed IT That Extends Your Team
If you already have internal IT, we do not replace them. You decide what stays in house and what we own, then we fill the gaps: endpoint management, networking, security, projects, and the specialties one person cannot cover alone. Don't add another technician. Add an IT team.
U.S. Support for Israeli-Headquartered Companies
When your IT organization is in Israel and your people are in the U.S., we act as the local arm. U.S. employee support, local technical resources, endpoint procurement, configuration, delivery and retrieval, onboarding and offboarding, and network and infrastructure support.
Locations (2)
353 West 48th StreetNew York, NY,
United States10036
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