UNWEB

BACKGROUND

Please describe your company and position.

I am the Marketing specialist of Centeroka

Describe what your company does in a single sentence.

The Eye Center is a modern ophthalmology clinic with two locations in Kyiv. We specialize in laser vision correction, comprehensive eye examinations, and the treatment of glaucoma and cataracts, as well as astigmatism correction. We have extensive experience in retinal disease management and lens replacement surgery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UNWEB to accomplish?

• Migrate our website from Joomla to Laravel with a complete redesign to improve performance, scalability, and user experience.
• Integrate our CRM system for online patient appointment booking and automate lead processing.
• Implement call tracking (Binotel telephony) and synchronize Google and Facebook reviews with the website to improve analytics and trust signals.
• Continuously improve the admin panel to match our internal workflows and simplify content management.
• Develop a separate payment website integrated with online banking systems to allow installment payments for medical services.
• Provide ongoing website improvements, feature development, and technical support based on our business needs.
• Implement analytics infrastructure including Google Analytics, Meta tracking, and marketing pixels to measure performance, attribution, and conversion effectiveness.

SOLUTION

How did you find UNWEB?

Referral

Why did you select UNWEB over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from UNWEB were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team completed a full migration of our website from Joomla to Laravel together with a complete redesign. They integrated our CRM system for online patient booking, connected Binotel call tracking, and implemented synchronization of Google and Facebook reviews on the website.

They also set up analytics infrastructure including Google Analytics, Meta tracking, and marketing pixels. In addition, they developed a separate payment website integrated with online banking systems to support installment payments for our services.

The admin panel was continuously improved according to our internal workflows, and the team regularly delivered updates, fixes, and new features based on our operational needs.

All tasks were delivered quickly and with good quality, and communication was clear throughout the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the migration, the website became significantly faster and more stable, which improved user experience and reduced technical issues.
Online appointment booking started working automatically through the CRM, reducing manual processing by administrators.
Call tracking and analytics integrations allowed us to properly measure marketing performance and attribution.

The admin panel improvements simplified content management and reduced the time required to publish or update information on the website.
The payment website enabled patients to apply for installment payments online, which expanded access to our services.
Overall, the project improved operational efficiency and made the website a functional business tool rather than just an informational page.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was well organized and transparent. Tasks were delivered on time, and the team responded quickly to our requests and new requirements.

Communication was clear and comfortable — we could easily discuss technical details and business needs, and they consistently proposed practical solutions. Issues and adjustments were handled promptly without delays.

Overall, the collaboration felt reliable and efficient, and it was easy to work with the team throughout the project.

What was your primary form of communication with UNWEB?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to clearly explain technical topics in a way that was easy for a non-technical team to understand. This made decision-making much easier on our side.

They not only completed tasks but also helped us choose the right solutions and warned us about potential issues in advance. The collaboration feels more like working with a technical partner than a typical contractor.

We especially value how easily we understand each other and how quickly they adapt to our workflow and business needs.

Are there any areas for improvement or something UNWEB could have done differently?

At the moment, we don’t have any significant areas for improvement to highlight. The team meets our expectations and responds well to our needs.

As with any long-term collaboration, future improvements will likely come naturally as the project continues to evolve.

BACKGROUND

Please describe your company and position.

I am the Acting СEO of Spefix

Describe what your company does in a single sentence.

Spefix replaces default e-commerce search with AI-powered technology that understands what customers actually mean - helping online stores sell more by showing the right products at the right moment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UNWEB to accomplish?

• Development and ongoing support of our core search engine
• Development and maintenance of the Spefix company website
• Building and supporting a client dashboard for search configuration and analytics

SOLUTION

How did you find UNWEB?

Personal Recommendation

Why did you select UNWEB over others?

• Good value for cost
• Referred to me

How many teammates from UNWEB were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we came to UNWEB, our project had already been through several attempts - we'd tried different development companies and even hired in-house developers, but nothing stuck. UNWEB essentially took over a project with a complicated history and turned it around.

Together, we built the MVP of our search engine from scratch, tested it successfully with real clients, and then fully rebuilt the system on a more stable architecture ready for scaling. That decision to rewrite wasn't easy, but it was the right one - and UNWEB handled it smoothly.

Key deliverables during our collaboration:

- Core search engine - from MVP to a production-ready, scalable system. We continue to develop new search features and improve the algorithms together.

- Company website (spefix.com) - delivered end to end, from design to launch. All we had to do was approve at key stages. Everything else was handled by their team.

- Client dashboard - a portal where our customers configure their search settings and view analytics. UNWEB built it and continues to maintain and develop it.

Throughout this time, their development team has been highly responsive - always available, quick to resolve bugs, and ready to jump in when technical issues came up.

Since we started working with UNWEB, we've onboarded over 150 clients onto our search solution. We continue our collaboration and plan to involve them in upcoming projects, including process automation across different parts of the business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The product that UNWEB helped us build is now live, serving 150+ clients, and delivering real measurable results.

Through A/B testing across multiple clients within the same niche, we measured conversion rate increases ranging from 11% to 32% - depending on the store. These aren't theoretical projections, this is real data from real stores comparing their default search against Spefix.

On the technical side, the system runs at 99.99% uptime, which is critical for us - our search engine handles live customer queries 24/7, and any downtime directly impacts our clients' revenue.

Beyond the numbers, the architecture UNWEB built after we rewrote the MVP has proven solid enough to scale from early adopters to 150+ active clients without major issues. That's something we couldn't achieve with previous development teams.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, deliveries were consistently on time throughout the project. Communication was straightforward - no need to chase updates or micromanage.

One moment that really stood out was when we needed to urgently rewrite our search engine from MVP to a scalable architecture. It was a critical moment for the business - we were growing fast and the existing system couldn't keep up. UNWEB understood the urgency, ramped up the team, and delivered the new version within a tight deadline. Yes, we paid for overtime on our side, but what mattered most was that they treated our urgency as their own and got it done when it counted.

Day to day, the team was always reachable and responsive. If something broke - it got fixed quickly. If we had questions - we got answers without delays. That kind of reliability is hard to find and easy to undervalue until you've worked with teams that don't have it.

What was your primary form of communication with UNWEB?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

After working with multiple development teams before - some in-house, some outsourced - I can say that what makes UNWEB stand out is simple but rare: they do what they say they'll do, and they finish what they start.

That sounds basic, but if you've been through a few failed development cycles like we have, you know how hard it is to find a team that actually delivers consistently. With UNWEB, we never had a situation where something was promised and then quietly dropped or endlessly delayed.

They're professional without being bureaucratic, reliable without needing constant oversight. For us, after the experience we'd had before, that was exactly what we needed to finally move the product forward.

Are there any areas for improvement or something UNWEB could have done differently?

There's always room for improvement, but honestly that's more about the product evolving than anything UNWEB did wrong

BACKGROUND

Please describe your company and position.

I am the CEO of Defence

Describe what your company does in a single sentence.

DEFENCE UKRAINE is an online tactical gear store specializing in the sale of armor plates, body armor, and other protective equipment with delivery across Ukraine. Our product range includes ceramic and polyethylene (UHMWPE) plates, ranging from Protection Class 3 to 6.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UNWEB to accomplish?

• To develop a high-performing, responsive website aligned with our business objectives.
• To improve website speed, usability, and overall user experience.
• To ensure a scalable and technically reliable web infrastructure for future growth

SOLUTION

How did you find UNWEB?

• Online Search
• Referral

Why did you select UNWEB over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from UNWEB were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Unweb handled full-cycle development of a custom web platform. The backend was built with Laravel, including database architecture, API development, authentication, and core business logic.

They developed an intuitive admin panel using FilamentPHP for content and user management. The frontend was implemented with Nuxt.js, delivering a fast, responsive, and SEO-friendly user experience.

• Key Deliverables
• Laravel-based backend and API
• FilamentPHP admin panel
• Nuxt.js frontend application
• User authentication and role management
• Testing and production deployment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved website performance: Page load times reduced by 40%, leading to better user experience.

Enhanced admin efficiency: FilamentPHP panel streamlined content and user management, reducing manual tasks by 50%.

 Scalable and reliable system: Laravel/Nuxt.js architecture supported future growth and new feature integration without downtime.

 Increased user engagement: Faster, responsive frontend led to higher session duration and lower bounce rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unweb demonstrated strong project management throughout the engagement. They followed a clear and organized development process, set realistic milestones, and consistently delivered items on time.

The team was highly responsive to our requests and questions, providing regular updates and proactively suggesting improvements. Their communication was transparent, making it easy to track progress and resolve issues quickly.

Overall, their approach ensured a smooth and efficient collaboration from start to finish.

What was your primary form of communication with UNWEB?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Unweb was their combination of technical expertise and proactive problem-solving. They not only delivered high-quality solutions but also anticipated potential challenges and suggested improvements before issues arose. Their professionalism, attention to detail, and ability to act as a true extension of our team made the collaboration smooth, efficient, and highly reliable.

Are there any areas for improvement or something UNWEB could have done differently?

Overall, our experience with Unweb was excellent. If there’s one area for potential improvement, it would be providing slightly more detailed early-stage documentation or technical onboarding for new team members joining the project. This would make ramping up even faster for larger or more complex projects.