Ungrammary

BACKGROUND

Please describe your company and position.

I am the Head of Product Management of a SaaS company.

Describe what your company does in a single sentence.

We are a SaaS company that powers Digital Lending Platforms for marquee banks and non-banking financial institutions in India.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ungrammary to accomplish?

• Reimagine the User Experience by finding out user pain points as inputs
• Standardize the User Interface across all three platforms that our company is running

SOLUTION

How did you find Ungrammary?

Referral

Why did you select Ungrammary over others?

• High ratings
• Great culture fit

How many teammates from Ungrammary were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted Ungrammary to redefine our Loan Origination journey, using a mobile-first approach. Second, standardization of UI (User Interface) across all our component platforms was an imperative we took up such that all design components are templatized across all product offerings of our company. The UI standardization was done across both mobile and web platforms, across our loan origination and loan management product suites.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1) A reimagined User Experience for the mobile journey of Loan Origination

2) Standardized UI design elements were provided as a design template, with every aspect of UI right from colour palettes through to UI elements (buttons, labels, fonts, icons, etc.) being covered as part of the same.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The assignment was time-bound, and the Ungrammary team stuck to timelines. All items were delivered on time. Their domain expertise helped provide answers to many of the UI / UX problem statements we had.

What was your primary form of communication with Ungrammary?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The speed at which they operate and the quality of their deliverables were impressive.

Are there any areas for improvement or something Ungrammary could have done differently?

Not really.

BACKGROUND

Please describe your company and position.

I am the VP of Solutions of a SaaS company.
Describe what your company does in a single sentence.

We are a leading SaaS pricing software provider that enables companies to optimize pricing, promotion, configuration, and rebate management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ungrammary to accomplish?

• UX UI enhancement of our pricing platform
• To complete the project within a stipulated time
• Delivery in phases

SOLUTION

How did you find Ungrammary?

• Online Search
• Clutch Site

Why did you select Ungrammary over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Ungrammary were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included redesign and enhancement of the user experience and accessibility of the price planning solution. The deliveries were made in three Phases that included userflow and UI design of about 8 modules.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of the key factors of project success is on-time completion, ensuring efficient delivery. A proper handoff process was done for the seamless transitions post-completion. Also, the stakeholder’s queries were answered in a prompt manner, and feedbacks were incorporated throughout the project, demonstrating their adaptability and responsiveness and contributing to the project's overall success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A detailed project plan was shared with us at the beginning of the project. There was a sense of urgency demonstrated throughout the project duration. Frequent online meetings were conducted to ensure an efficient bi-directional flow of information. Answers to our queries and clarifications were received in a timely manner. All our constraints and requests were accommodated, and yet all the artifacts were delivered on time.

What was your primary form of communication with Ungrammary?

Virtual Meeting
What did you find most impressive or unique about this company?

The team was very responsive. We had access to the senior members whenever needed. Efficient use of everyone's time.

Are there any areas for improvement or something Ungrammary could have done differently?

None that come to my mind

BACKGROUND

Please describe your company and position.

I am the CTO of Adani Capital Private Limited

Describe what your company does in a single sentence.

Adani Capital is a financial lending company that caters to the needs of small and medium entrepreneurs and farmers in tier 2, 3, and 4 cities in India.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ungrammary to accomplish?

• Design and Develop Adani Finance App that caters to customer self-onboarding, application review, loan monitoring and repayments
• Design Unsecured Digital Lending Workflow

SOLUTION

How did you find Ungrammary?

Online Search

Why did you select Ungrammary over others?

• High ratings
• Close to my geographic location
• Company values aligned
• Other

How many teammates from Ungrammary were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Research, design, and Develop a customer-facing mobile and digital lending journey for prospects. While the design will be mobile-first, the application should also be rendered on the web with a similar user experience. The application will be used by users in low bandwidth connectivity and non-city users. Hence, the usability of the application was emphasized.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Clear research outcome for the app 
2. Easy-to-understand app design 
3. Translation of the design into the app with non-loss of design 
4. Timely delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management with periodic updates. Project was delivered in agreed timelines.

What was your primary form of communication with Ungrammary?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand the requirements and their professional project management for delivery were impressive.

Are there any areas for improvement or something Ungrammary could have done differently?

Business Understanding and Suggestions

BACKGROUND

Please describe your company and position.

I am the Chief Product Officer of Abarray, Inc.

Describe what your company does in a single sentence.

Abarray is a software platform that provides end-to-end solutions in the autism industry through a robust practice management and clinical software solution with the integration of AI and ML.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ungrammary to accomplish?

• Wireframes and UI for the clinical solutions portion of the software

SOLUTION

How did you find Ungrammary?

Referral

Why did you select Ungrammary over others?

• Good value for cost
• Referred to me

How many teammates from Ungrammary were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at Ungrammary has worked closely with us to develop the wireframes, workflows, and UI for the entire software clinical solution including adding clients, conducting assessments, writing treatment plans, collecting real-time session data, and completing HIPAA compliant documentation following service provision.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the project that demonstrates progress thus far includes completing the full cycle workflow for each module and feature of the clinical solutions software with wireframes and UI. The team also provides clickable wireframes to ensure the software meets the needs of the users prior to going to development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Ungrammary team is extremely responsive. Prior to starting any project or module development, they ensure they have a deep understanding of the customers needs. They ask questions to gain clarification, when it's needed. I am able to schedule meetings in less than 24 hours to ensure continuous progress on the projects. The team is open to all feedback related to the workflows, wireframes, and UI. Also, the team will bring back ideas for how to improve the software.

What was your primary form of communication with Ungrammary?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I have enjoyed working with the team at Ungrammary because of their constant drive to understand the product we are aiming to develop. They can gather the information from our meetings and deliver a mockup quickly and precisely. Additionally, it has been impressive working with the team in another time zone because there is always movement on development 24 hours. When I wake up in the morning, I have an email waiting for me to respond and vice versa.

Are there any areas for improvement or something Ungrammary could have done differently?

Not that I can think of. I look forward to continuing our relationship with Ungrammary.

BACKGROUND

Please describe your company and your position there.

I serve as the head of design for the organisation, headquartered in Mumbai.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ungrammary?

We recruited Ungrammary to work with our in-house design team to redesign of our mobile application. Based on their good performance, we subsequently gave them design projects that ran independent of our design team. Since 2022, we have also started given them responsibility for the front-end engineering of their handled projects (HTML, React).

SOLUTION

How did you select this vendor?

Ungrammary was selected from a list of multiple design agencies who applied to be our design partner. The primary method of selection was by means of a practical test that tested their strategy+UX+UI skills. Ungrammary was the top performing agency from that cohort and was hence selected. We have a similar testing process for selecting development partners, which again Ungrammary attempted and passed.

Describe the project in detail and walk through the stages of the project.

The app redesign project was spread into multiple parallel design squads, which executed fortnightly sprints based on design thinking methodology. Of the total 5 squads, Ungrammary was taking care of the design for 2 squads. Each sprint of the squad included a problem identification, brainstorming, ideation, prototyping, and testing stage. In this sequence, Ungrammary's 2 squads ran continuous sprints for about 8 months.

How many resources from the vendor's team worked with you, and what were their positions?

The primary project involved 02 resources. Subsequent projects has resulted in us working with 08-10 distinct resources design and engineering resources from Ungrammary.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The primary project of this review involved objective user testing stage that was run by independent teams. The designs delivered by Ungrammary also went through this process and had a high success rate. We also periodically showcase our internal projects to Apple's international design review team.

During a particular review, we also showcased the designs and animations created by Ungrammary for a another project for us. The Apple's review team had also appreciated this project for its aesthetic sense.

How effective was the workflow between your team and theirs?

It is good. We have a central design system and repository using which the designs are made. Their designers work with our product and design team and build the design using the central design system. Due to the well-established process, the workflow is efficient.

What did you find most impressive or unique about this company?

It is uncommon to find an agency partner that has full-stack design skills that spanning effectively across strategy, UX, UI, animation, and front-end development. Ungrammary's ability to capture all of the above is definitely remarkable. They come with a positive attitude to the project. They are good at taking feedback and executing on it.

Are there any areas for improvement or something they could have done differently?

While there is always room for improvement and up-skilling in our industry, the attitude and performance of Ungrammary has been overall very positive.

BACKGROUND

Please describe your company and your position there.

I am CEO and Co-founder at Imagekit.io. For tech and marketing teams of online businesses, that use a lot of images and videos at work, ImageKit is a complete solution that provides tools to manage, collaborate on, and deliver the right images and videos to users across all online channels. You can start using it immediately and on your own, whether you run a small business or work in a 1000-people organization that requires massive scale. Unlike other competitors, ImageKit is easy to use, flexible with its integration, is priced economically, while still offering reliable, world-class functionality and white-glove support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ungrammary?

We onboarded Ungrammary as our UX/UI design partner. Their role was to re-design our existing product and website and create a structured design system. We already had a version of our product in place, but we wanted to simplify our navigation, look and feel, with new features getting added to the mix as well. We needed a design system in place for a faster development cycle.

SOLUTION

How did you select this vendor?

We learned about them through a startup community, where they had already worked and demonstrated promising results with other companies. They had relevant UX/UI work experience in the SAAS domain. Hence, we decided to go with them.

Describe the project in detail and walk through the stages of the project.

The project started with the redesign our existing product dashboard and create a scalable design system. Eventually it also extended to redoing our website. They started with a complete evaluation of the platform and understanding the product and customer use cases from us. This was followed by the restructuring of global and local navigations. They defined our page layouts and created a design system for us. After completing the design system, they initiated the design module by module, following an agile process with our development and product team. Similar method was followed for the website. Our team provided them with inputs regarding our audience, existing analytics, new website copy, expectations from redesign, etc. And Ungrammary executed that following a great process.

How many resources from the vendor's team worked with you, and what were their positions?

A total of 5 resources were deployed from the ungrammary's team at various project stages. 2 UX specialists created the UX layout and design system. Later, a UX manager led the module designs with 2 UI/UX designers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are happy with the design outcome. The new designs are clean and well structured in terms of information accessibility. Our customers are also loving the new layout and that it makes a lot of tasks easier for them.

How effective was the workflow between your team and theirs?

We communicated with Ungrammary over video calls, emails and phone calls (few). The team shared design files or their inputs with us, and reciprocated well to our feedback and came up with the right solutions based on that. The collaboration between our team and Ungrammary was productive.

What did you find most impressive or unique about this company?

We felt comfortable working with them as if they were our extended in-house team. We worked like one team to achieve a common goal. The turnaround time is good, and the fact that they are open to feedback and also come back with suggestions for best UX practices.

Are there any areas for improvement or something they could have done differently?

Given the complexity of the project, they did a good job. No complaints. Look to work with them in the future as well.

BACKGROUND

Please describe your company and your position there.

I am the Creative Head of Milton, a leading Houseware/Kitchenware manufacturer with over 50 years of legacy. Founded in 1972, Milton has an established network of 55,000 retailers. Being one of the most celebrated homeware brands, Milton aims to provide high-quality products that solve consumer problems by continuously innovating, setting new standards, and doing outstanding work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ungrammary?

We hired Ungrammary for our smart product’s (IoT) application design. We had an application design that was put together by in-house engineers to test the logic and functioning of the devices. But for a large-scale launch of the products, we decided to bring a UX UI specialist agency to design the App.

SOLUTION

How did you select this vendor?

We found Ungrammary through Google search (Clutch). We saw their profile and it interested us. Later we connected with them, saw a few of their projects and the work process. We liked their process and therefore hired them.

Describe the project in detail and walk through the stages of the project.

The project was to design an IoT Application. We have a product range of smart devices such as smart casseroles, tiffin, water bottles. We wanted to design an application from which all the products could be managed and scheduled. Below are the different stages of the project:

• User flow design: They shared with us a detailed user journey diagram that with the decision diamonds. It helps us understand the various journeys possible from a point. For example, the journey when a product is successfully connected with the App vs when it is not connected.
• Wireframe design: After the user flow was finalized and approved by our management and tech team, we received the wireframes design.
• UI Mockups: Ungrammary created a consistent design language and converted the wireframes to the final design mockups
• Micro-interactions: As the last step, micro-interactions were added to the mockup Components and Design Handoff to tech team

How many resources from the vendor's team worked with you, and what were their positions?

We worked with three team members. One Sr. UX designer, a project manager, and a UI designer. Apart from that a micro-interaction designer and a visual designer also worked on the project but we didn’t interact with them.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Timely completion and handover of the project. Ungrammary team is supporting us in the development phase as well. Hopefully, the project would get live in two months.

How effective was the workflow between your team and theirs?

We had a smooth workflow. A timeline for the project was shared with us at the starting, And everyone try to chase the shared timeline. We talked mostly over the tools to provide feedback. Apart from that, we had meetings once a week to go check the progress.

What did you find most impressive or unique about this company?

I think their process. We didn’t feel confused at any step since everything was written, marked, and managed properly. It was easy for us to provide feedback at each step.

Are there any areas for improvement or something they could have done differently?

I think they are good at what they do.

BACKGROUND

Please describe your company and your position there.

I am COO of Nexxo, a multi-country fintech company offering community-powered financial services to millions of small businesses across emerging markets in the Middle East, Asia and Africa. We have a range of financial product suites to help the SMEs manage their sales and business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ungrammary?

We hired Ungrammary for UX/UI design services for our products and country websites.

SOLUTION

How did you select this vendor?

One of our product managers evaluated Ungrammary on their past work and did a pilot project with them. He liked their approach and onboarded them as our UI/UX design partners.

Describe the project in detail and walk through the stages of the project.

The project included designing 3 products (app and web variant), 1 parent website, and 6 country websites. The products included a POS design, a payroll platform, and an SSO to connect all the platforms.

How many resources from the vendor's team worked with you, and what were their positions?

One project manager, UX/UI designers, Visual designer, micro animation designer, and development team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The design for the POS and Payroll are complete and are under development. We have completed the master country website as well. The team is happy with their work.

How effective was the workflow between your team and theirs?

The workflow is effective. Our team connects with Ungrammary’s team on a regular basis and discusses the progress and feedback.

What did you find most impressive or unique about this company?

Their adaptability and approachability were impressive combined with the pace of work and keeping up with timely deliveries.

Are there any areas for improvement or something they could have done differently?

No, we didn't encounter any areas of improvement for them. Our project went smoothly and we are happy with the final output. We will continue using them for future needs.

BACKGROUND

Please describe your company and your position there.

I'm the CTO & Product Engineering Lead of Pranava Inc., (holding company). We have an ecosystem of product suites for medical, legal, allied services and clients. Through our intelligent technology platform, we enable integration of medical, legal & allied service workflow related to Personal Injury cases to provide a holistic and seamless solution across our users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ungrammary?

We hired Ungrammary for their UX/UI design services for three apps of our product platform i.e client/plaintiff facing mobile app design, design for web & mobile apps legal practitioners.

SOLUTION

How did you select this vendor?

A very close friend of mine referred Ungrammary, timely.

Describe the project in detail and walk through the stages of the project.

The project has three product designs:

• Client facing mobile app UX/UI design
• Web app for Legal Practitioners (Attorneys, Paralegal etc)
• Mobile app for Legal Case Managers For Client mobile app design, the requirement was to design it from scratch.

From user journeys to Information Architecture, and mockup design was required as the final deliverables. For the other two apps, the V1 version was already live. The requirement here was to enhance and uplift the current UX/UI design.

How many resources from the vendor's team worked with you, and what were their positions?

The project had one project manager, a Sr. UX/UI designer and a Jr. UI designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are in the process of launching V1 of the Client mobile app. The three app designs were completed in the expected timeline, with great coordination & collaboration.

How effective was the workflow between your team and theirs?

The workflow was well structured. We had a weekly meeting with the project manager to map the progress made and the plan ahead. Apart from that we maintained and tracked the progress using a shared spreadsheet and collaboration was through Slack messaging channel.

What did you find most impressive or unique about this company?

It was easy to collaborate and work with them. In the past, we hired an agency but it was not a delightful experience. The agency was not reciprocative due to which we lost our faith in that agency. But working with Ungrammary was smooth and we were able to make timely progress in our launch plans. Best thing is the value of trust and reciprocation with proactive communication to resolve any pending issues on timely basis.

Are there any areas for improvement or something they could have done differently?

Very few times I felt, if the work of Junior designers went through their own internal review, before being delivered for our review, it could have saved some time. Nevertheless, proactive communication & smooth coordination did not make the issue escalate.

BACKGROUND

Please describe your company and your position there.

At Valuue, our vision is to build a retail network franchise that helps our customers earn by shopping their favorite brands from Valuue. I head the finance function as well as customer experience

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ungrammary?

We hired Ungrammary to design a unique branding experience & strong brand identity that people can trust.

What were your goals for this project?

Our goal was to successfully launch a retail product chain and penetrate our brand vision among the modern locals across India.

SOLUTION

How did you select Ungrammary?

I got their reference from another relationship, and so we included them in our search for different potential partners for this project. We found their portfolio admiring specifically with companies and organizations that face challenges similar to ours. So, we contacted them and discussed the project and they quickly understood what we wanted.

Describe the project in detail.

The project required a unique design of brand experience that helps to propagate the right brand message among the targeted audience and engage them.

What was the team composition?

We mostly interacted with the Senior Designers & Project Managers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Ungrammary shaped our ideas & thoughts into a proposal that satisfied everybody. The result was impressive as they understood our business requirements & goals and figured out what made sense for our brand.

How effective was the workflow between your team and theirs?

The overall workflow was relatively smooth & effective.

What did you find most impressive about this company?

Their design team was top-notch. Their processes and designs were creative and unique, and they met what we were looking for. Their well laid out approach to how they went about their work was impressive.

The communication was also really good & their responsiveness was very quick. From setting up processes, designing brand identity, to delivering final deliverables they did a great job of keeping us on track.

Are there any areas for improvement?

We don’t have any improvement points to suggest. Ungarmmary team knew what they were doing & we were quite pleased with the outcomes.