Uhura Digital GmbH

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital channels for a financial nonprofit that represents 200 private banks in Germany.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uhura Creative Media GmbH?

We needed an agency to help us manage websites.

SOLUTION

What was the scope of their involvement?

In total, we have about 20 websites, including the main website, saving system website, management system, and several county associations. Uhura Creative Media GmbH handles the development, design, and the content management for all of these web properties.

As part of a five-month project, we changed our content management system (CMS), outfitting it with a new corporate design and content organization format.

What is the team composition?

For technical issues, we speak with Kai (Founder, Uhura Creative Media GmbH) and Phillip (Digital Consultant, Uhura Creative Media GmbH). Nicolai (Project Manager, Uhura Creative Media, GmbH) takes care of our daily content management needs and projects.

How did you come to work with Uhura Creative Media GmbH?

We had a longtime partner, but we decided to pitch to other agencies. I met Kai at a conference, and we talked about a possible engagement. We spoke with them and four other agencies, ultimately choosing Uhura Creative Media because they offered the best concept for the lowest price.

How much have you invested with them?

We spend €200,000 ($233,000 USD) each year.

What is the status of this engagement?

We started working together in June 2014, and it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We included a feedback process on our website, 10% of our 120,000 monthly users are prompted with survey questions. Of those, we receive about 2,000 responses a year.

We use this feedback to update our site, along with analytics tools. With Uhura Creative Media GmbH’s help, we’re continually improving. To avoid a sizable relaunch process, we’re committed to refreshing our site all the time. So far, we haven’t experienced any issues or bugs.

How did Uhura Creative Media GmbH perform from a project management standpoint?

They’re always on time and within the established budget.

What did you find most impressive about them?

Their work is consistently high-quality. Also, their very flexible, which we appreciate.

Are there any areas they could improve?

I can’t think of anything.

Any advice for potential customers?

I recommend clients give them a shot.

BACKGROUND

Please describe your company and your position there.

Our company is a subsidiary of the industrial holding focused on software development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Uhura Digital GmbH, and what were your goals?

We need to create a corporate identity and a company web-page from scratch.

SOLUTION

How did you select this vendor and what were the deciding factors?

We made online research and selected several candidates. After the meeting with all of them we made a decision based on several criteria: experience, price/quality ratio, customer focus and efficient communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project included following steps: company name selection, CI development, web-site development. Project was well structured and implementation was smooth and flexible in our favor.

How many people from the vendor's team worked with you, and what were their positions?

Initial contact was with the owner, he was involved in the process during the project implementation. PM was assigned, and we also had a communication with a web-developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are very satisfied with the outcome, and got positive feedback from our top management, partners and customers.

Describe their project management style, including communication tools and timeliness.

Flexibility, creativity, personal involvement, and customer focus. They help us overcome the fact that we didn't have offline meetings.

What did you find most impressive or unique about this company?

Customer focus and flexibility. We really appreciate this.

Are there any areas for improvement or something they could have done differently?

A bit more of formal planning