TSMG Holding

BACKGROUND

Please describe your company and your position there.

I'm a Project Manager of a multinational technology company that provides business consulting, information technology and outsourcing services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Terry Soot MG?

The main challenge was related to the field projects that we manage for TOP 5 tech companies in the world. Each time we need to find supplier who has local teams of field surveyors and knows local nuances. The main pain points are that the recruitment needs to be quick, the suppliers have to be really flexible because the project can be changed in the middle of the field operations and it is preferable that the supplier could cover several countries in parallel.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Terry Soot MG when looking for a supplier of field data collection teams in Europe. Almost all our projects are multi-country and it is a real headache to have different suppliers for different countries. Terry Soot MG happened to have exactly what we needed and ready to be flexible for us. After several calls we decided to try them on a pilot project and it worked unexpectedly well. Then we tried some other project types with their team and now they are our go-to supplier when it comes to Europe.

Describe the project in detail and walk through their service package.

Terry Soot MG started working for us on the field data collection projects in Europe. They have local teams of surveyors, field coordinators, project managers, recruiters and trainers. We started in Italy, Germany, Spain, UK and France. Afterwards we extended our partnership to Nordics, Austria, Benelux and Eastern Europe. Currently they are doing projects with us that involve car drivers, specific camera installations and smaller ad-hoc projects. I also know that they are successfully cooperating with other departments that are focused on Data Annotation, Recruitment and Localisation.

How many resources from the vendor's team worked with you, and what were their positions?

The team is quite big but I am mainly communicating with the C-level management for strategic matters and with Project Managers for each project that we have. Terry Soot Mg has their own local project managers, surveyors, quality controllers, trainers, travel agents, recruiters and whoever else you need.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I think that the most obvious justification of the success of this partnership is that we keep extending our partnership to new domains and I feel safe when going with Terry Soot MG for a new project.

How effective was the workflow between your team and theirs?

I can definitely call it very effective. The team is adjusting their processes to each specific project, they get into really small details and give valuable feedback from the field. The work ethics are great and orientation on the result is what makes our cooperation successful.

What did you find most impressive or unique about this company?

Flexibility and quick recruitment. The team has their processes established but they are open to adjust them every time depending on what the client wants. Regarding the recruitment, they are capable of setting up a project in one month and keep the headcount stable. Since the very beginning I enjoy working with the team as they are open to new challenges and do not let us down.

Are there any areas for improvement or something they could have done differently?

It would be great if they could expand their coverage to other markets as well.

BACKGROUND

Please describe your company and your position there.

I was a business development manager for a SaaS based travel company working with large enterprise companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Terry Soot MG?

We worked together with TSMG on providing travel services for their clients. We supplied the tools and technologies to manage travel and they ran the travel desk as an outsourced service for large clients.

SOLUTION

How did you select this agency and what were the deciding factors?

We were approached by them initially. We began working after a couple meetings on smaller accounts and then grew the business substantially together over the period. The continuously delivered larger targets and projects on time.

Describe the project in detail and walk through the stages of the project.

Terry Soot MG was looking for travel platform to use for their own purposes and for their clients. We had several calls and understood that we are a good match. As the result they brought their clients as well and we got better visibility on the market.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The best outcome in such cases is the feedback from existing customers. They were happy with the services Terry Soot MG offered and more companies began to choose them as their Travel Desk provider during the course of our work.

How effective was the workflow between your team and theirs?

They're a good bunch. Responsive and open to new ideas — we never had any issues and they were always flexible.

What did you find most impressive or unique about this company?

I would say flexibility. They have their own processes and workflows established but if they aren't relevant to the customer's situation, TSMG adjusts them to meet the goal of the client, or the partner (us) is many cases.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind, would recommend wholeheartedly. Taras is a joy to deal with.

BACKGROUND

Please describe your company and your position there.

My experience lays in the field of financial services & consulting in top financial services companies. My current responsibilities include coordinating a team of delivery leads who are focused on end-to-end projects within EMEA and US.

I am overseeing roll-outs for new projects/launches, budget, human resources, implementation and stakeholders coordination.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Terry Soot MG?

I started my communication with Terry Soot MG when we had a new project coming to UK market. The main challenge was to quickly find a supplier able to roll out quickly on the market. The client had a gap in flexibility and certain issue connected with continuous recruitment and training.

What were your goals for this engagement?

Successful rollout to the new market under time pressure as well as continuous support once the set up is done.

SOLUTION

How did you select Terry Soot MG?

Terry Soot MG was referred to me by one of my ex colleagues, for whom they were doing field data collection in Europe.

Describe the engagement in detail.

We were working with one client of ours, who had issues with keeping stable headcount and sourcing rare positions in Europe. First, we audited their HR processes and understood that too much time and in-house resources were wasted on inefficient sourcing.

Using an external solution for such needs was one of the options to explore. Terry Soot MG was referred to me by one of my colleagues as a sourcing partner. They were helping them on other Field Data Collection project and their primary task was to actually keep the headcount stable across several countries at the same time. So we decided to reach out to them with this case.

Their team set up the sourcing very quickly and the results were also quick.

What was the team composition?

1 Project Manager, who was the primary contact person after the audit ; 4 Recruiters

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The client became much more flexible and saved money on this engagement. Currently Terry Soot MG is still sourcing people for my client and they are happy with this collaboration.

How effective was the workflow between your team and theirs?

The workflow was set up great. We had one point of contact from their side, she was quick in responding and proactive. There was an issue in finding several specific positions for the client, that profile was quite rare.

Their PM made a research on other unconventional profiles that might suits the job, which was an unusual but definitely effective choice.

What did you find most impressive about this vendor?

Terry Soot MG used not ordinary approaches. And what is important, they really dive deep into the project. As a result they can quickly find suitable profiles and they try to make it as cost-efficient as possible, without decreasing the quality sacrifice.

Are there any areas for improvement?

Not really, we are happy working with them. However, it would be beneficial if they could add some side services to their portfolio (e.g. equipment investment).

BACKGROUND

Introduce your business and what you do there.

I’m the managing director or CEO of Service Measure, Ltd. We were founded in 2005 in Scotland, and we were strictly a mystery shopping company for many years. We would send shoppers to hotels, restaurants, banks, auto dealers, retailers, and any other B2C business to analyze their services. The mystery shoppers would pose as normal customers, use the product or service, then fill out a comprehensive report. The reports would be used by our clients to help with training, to incentivize their staff, and ultimately increase their profitability. 

This was our main offering in the first ten years, after which we started branching into other areas, including logistics and project management. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Terry Soot MG?

In addition to focusing on more services, we also wanted to branch out into the rest of Europe. We needed a partner to facilitate that. 

The first opportunity that came about was for a retail client that had a big presence throughout Europe. We were already working with them in the UK, and they asked for help with certain areas in Europe. We had to find a partner company that could recruit and train people in those areas, that spoke the native languages and could translate the work done back into English.

SOLUTION

What was the scope of their involvement?

Terry Soot MG was involved in finding and recruiting people throughout Europe. They recruited people every month to visit spas and clubs, and fill out reports in our system.

We also worked with them on the account of a big multinational client working with some of the biggest IT companies in the world. This was a much bigger project than mystery shopping, involving several fulltime team members that needed to be managed and who had objectives. There was much more at stake.

What is the team composition?

I’ve worked with two people from Terry Soot MG: Taras Kopot (Chairman of the Supervisory Board) who is essentially the managing director, and his junior partner Taras Yavorskyy (CEO and Co-Owner). They ultimately oversee every project we do with them, some directly and some more indirectly. They have a wonderful, young, dynamic team.

How much have you invested with them?

We’ve had a bit of extra downtime over the last couple of months. Not including those, our investment with Terry Soot MG has been about €75,000–€160,000 (approximately $88,000–$187,905 USD) per month since February 2018, when we started working with our larger client. Our spend before that was around €2,000 (approximately $2,350 USD) per month. A total estimate for the past two years working with them is over $2.16 million.

What is the status of this engagement?

We started our first project with Terry Soot in July 2017, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are going to be ups and downs, challenges, and mistakes working on a big project, but I can’t speak highly enough of Terry Soot MG in terms of their work ethic. When something doesn’t go as planned, they do everything they can to fix it and improve it for the future. I really couldn’t ask for more. 

I couldn’t say any company in the world is perfect, including our own, but they really do work extremely hard, they care, and they’re fair. We’ve worked together long enough now for me to know that they’re trustworthy and competent. They’ve allowed us to work well with this bigger client, and they’ve had a huge positive impact.

How did Terry Soot MG perform from a project management standpoint?

We have a handful of projects with them at a time, and, whenever a new one is given the green light, they’ll assign a project manager. There’s only one occasion that I can think of where the project manager wasn’t up to the task. They knew that as well from early on, and they very quickly replaced that person. Other than that example, every project manager they’ve recruited for our projects has been great. They’re all hardworking. They’ll happily work extra hours if necessary. They’re very talented and ambitious. I can’t think of anything else we’d want in a partner company.

In terms of budget, we were very straightforward about what needed to be done and how much it should cost. Given how we’re set up, they’re not really in a position to say that we’ve gone over budget. We’ve always agreed on fair pricing with them and the client, and they’ve always made it work within the budget.

We communicate through phone calls, Webex, Skype, and a WhatsApp group.

What did you find most impressive about them?

They will not rest until the job is done. The client we’re working with can be extremely demanding, and Terry Soot MG understands that. They will work extra hours to deliver ASAP, and that’s ultimately what I admire about them. 

I’m located seven hours behind them, and I’ll often get a request from the client in Europe to deliver something by the next day. It will already be 10 o’clock at night for Terry Soot MG, and I’m always amazed that I’ll get a response right away, saying that it’ll be there the first thing the next morning. They have many great qualities, but their work ethic is the number one thing that stands out.

Are there any areas they could improve?

We’ve learned together on every single project we’ve done, and Terry Soot MG is constantly improving. We’re always reviewing what went well and what didn’t go so well, and, for the most part, they improve each time.

The thing we’ve talked about the most over the last couple of years is probably communication. It’s a very natural thing, but they’ll sometimes promise something because they want to please us, but they won’t keep us updated and will wait until the last minute to say that it’s not going to be ready when planned. We’ve talked about the occasional lack of communication, and they’re improving on it. It’s by no means a weakness, but, if I had to say what the one thing they could improve on is, I’d mention communication and keeping more on top of updating the client.

BACKGROUND

Please describe your company and position.

 I am the Senior Business Analyst of an IT services company.

Describe what your company does in a single sentence.

Our company is a global professional services company that helps businesses modernize their technology, reimagine their processes, and transform their experiences

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TSMG Holding to accomplish?

• To drive a project for obtaining insights into the post sales service support

SOLUTION

How did you find TSMG Holding?

Worked previously

Why did you select TSMG Holding over others?

• Pricing fit our budget
• Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

• Multiple rounds of post sales service quality check via different modes of interaction
• Data collection and analysis

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successfully executed complex interactions and data collection with 100% goals achievement

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was excellent with on time delivery and high quality standards

What was your primary form of communication with TSMG Holding?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their attention to detail and prompt communication.

Are there any areas for improvement or something TSMG Holding could have done differently?

Data Analysis component can be improved

BACKGROUND

Please describe your company and position.

I am the Senior Program Manager of an it services company

Describe what your company does in a single sentence.

Data Collection for Multinational Technology Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Terry Soot MG to accomplish?

• Collect high volume of data ensuring accuracy of the same
• Recruitment process of local teams across EMEA at short notice
• Support with all operational requirements

SOLUTION

How did you find Terry Soot MG?

Referral

Why did you select Terry Soot MG over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Terry Soot MG were assigned to this project?

11-15

Describe the scope of work in detail. Please include a summary of key deliverables.

Operational management support for the project, starting with recruitment and management of local teams across EMEA. These teams are required to collect large amount of data, ensuring high quality standards and deadlines are met. We required them to manage large teams, simultaneously, at different locations, according to company's processes and client's workflows and policies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

High volume of data collected within agreed timelines Data accuracy, high quality of data delivered Budget adherence with cost avoidance practices

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Terry Soot MG consistently meets project milestones and deadlines, delivering projects that are of the highest quality. They manage team resources effectively and efficiently. They display great flexibility, utmost professionalism and exceptional commitment. All team members are extremely dedicated, constantly seeking new ways to improve operations and foster collaboration among team members.

What was your primary form of communication with Terry Soot MG?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and resilience are, truly, impressive. We were in the middle of project delivery when Covid-19 hit the world. They addressed client concerns swiftly and effectively. New timelines aligned with client were achieved during such challenging times. Furthermore, they delivered the largest data collection of the project til date with supreme quality.

Are there any areas for improvement or something Terry Soot MG could have done differently?

Occasionally, alignment and calibration was required in processes. However, these instances were minimal and intrinsic to business management. Terry Soot MG consistently demonstrates a willingness to learn and improve upon their existing skills. Definitely a fantastic approach to have in IT management that is highly appreciated.

BACKGROUND

Please describe your company and position.

I am the Assistant Operations Manager of Firstsource Solutions Pvt. Ltd.

Describe what your company does in a single sentence.

Business Process and Platform Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Terry Soot MG to accomplish?

• Data Collections
• Data Analytics
• Trust and Safety

SOLUTION

How did you find Terry Soot MG?

Online Search

Why did you select Terry Soot MG over others?

Pricing fit our budget, Great culture fit, Good value for cost

What was the size of Terry Soot MG’s team?

100+

Describe the scope of work in detail. Please include a summary of key deliverables.

Trust and Safety: 

1. Enabling a safer digital platform for social media users
2. Reviewing misinformation content online in Norwich languages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality metrics and TAT

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was commendable and they have met the project timelines. The team accommodates and is flexible to our business needs

What was your primary form of communication with Terry Soot MG?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Passionate to work. They were highly adaptive and receptive to change.

Are there any areas for improvement or something Terry Soot MG could have done differently?

The team has been very helpful and receptive on different changes to meet the project deliverables and the timelines.

BACKGROUND

Please describe your company and position.

I am the Senior Program Manager of Cognizant Technology Solutions

Describe what your company does in a single sentence.

Provides professional services & specialist skills to major Technology firms

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Terry Soot MG to accomplish?

• Harness high volume of data
• Mobilize teams across EMEA at short notice
• Support with all operational requirements

SOLUTION

How did you find Terry Soot MG?

Referral

Why did you select Terry Soot MG over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Terry Soot MG’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TSMG's scope was to recruit & manage large teams who would collect data all across EMEA. We required them to capture large volumes of data & follow processes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Volume of data collected & delivered within budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Terry Soot MG displays many valuable, high qualities. We found them to be extremely flexible & dedicated to the program's needs. They display utmost professionalism, their staff are extremely dedicated & regularly go over & above to deliver. Would highly recommend

What was your primary form of communication with Terry Soot MG?

Virtual Meeting

What did you find most impressive or unique about this company?

• Flexibility. 
• Ability to get things done. 
• Resilience

Are there any areas for improvement or something Terry Soot MG could have done differently?

Continue to do great work - TSMG has many high quality resources within their pool & should continue to harness their capabilities