Trittech

BACKGROUND

Please describe your company and position.

I am the Owner of MUY VOS

Describe what your company does in a single sentence.

Sale of fashion accessories, make-up, leather goods and nail supplies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trittech to accomplish?

• To build a custom website for my business.
• To expand sales nationwide.
• To achieve a personalised and professional design.

SOLUTION

How did you find Trittech?

Referral

Why did you select Trittech over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Trittech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Home Page:

• Design and implementation of an engaging and user-friendly homepage.
• Integration of key information such as featured products, and navigation links to other sections of the website (e.g., "About Us," "Products," "Cart").

About Us Section:

• Creation of a dedicated "About Us" page to showcase company values, history, and contact information.
• Design of a clean, professional layout with appropriate branding elements.

Product Catalog with Filtering and Sorting Features:

• Development of a "Products" section that displays available items in an organized format.
• Implementation of filtering options to allow customers to search for products by category.
• Integration of sorting options for price (low-to-high and high-to-low) to enhance the user shopping experience.

Shopping Cart:

• Functionality for customers to add products to a shopping cart and review their selections before proceeding to checkout.
• Seamless order placement process, including a form for collecting necessary shipping information. Payment information to be agreed with the seller is displayed.

Order Confirmation via Email:

• Integration of an email confirmation system that sends an order receipt to both the customer and the business upon completion of a purchase.
• Ensuring that the email includes all relevant order details such as items purchased and total price.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of our first website delivered outstanding results. As this was our initial online platform, we saw a dramatic increase in sales, with a 30% growth in orders within the first three months of going live. The site allowed us to expand our reach nationwide, receiving orders from all parts of the country, which was previously impossible.

The new website's user-friendly interface contributed to a 20% increase in repeat customers, marking a strong start in our e-commerce journey and demonstrating the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They consistently delivered all items on time, adhering to the agreed-upon schedule. Communication was smooth and efficient, as they responded quickly to any questions or adjustments we requested.

They were highly attentive to our needs, providing regular updates and ensuring that all features aligned perfectly with our vision. Their flexibility and proactive approach made the entire process seamless, resulting in a successful and timely launch of our website.

What was your primary form of communication with Trittech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about this company was how easy they made everything. They really listened to what I wanted and made sure to understand my needs. I loved how they had creative ideas for features that I hadn’t even thought of, which made the website really user-friendly. Trittech was always quick to respond whenever I had questions, and they patiently explained things to me. 

Are there any areas for improvement or something Trittech could have done differently?

I genuinely don't have any areas for improvement regarding Trittech. My experience was excellent, and they delivered everything I needed effectively. I was very satisfied with the entire process.