tripleNERDscore

BACKGROUND

Please describe your company and position.

I am a VP of The National League Of Junior Cotillions

Describe what your company does in a single sentence.

The National League of Junior Cotillions® provides etiquette, social skills, and ballroom dance instruction for children and teens through a nationwide network of local chapters, helping young people build confidence and treat others with honor, dignity, and respect.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire tripleNERDscore to accomplish?

• Manage and improve our national website and Cotillion Manager, including a smooth transition of hosting and technical support.
• Simplify registration, strengthen payment processing and reporting, and make our systems easier for chapter directors and families to use.
• Resolve technical issues and provide dependable ongoing development, with clear communication, careful testing, and practical recommendations that respect our budget.

SOLUTION

How did you find tripleNERDscore?

Referral

Why did you select tripleNERDscore over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from tripleNERDscore were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

tripleNERDscore provides ongoing website management, hosting, maintenance, and custom software development for the National League of Junior Cotillions®. Their work covers our national website, local chapter pages, and Cotillion Manager, the system our directors use for student registration, payments, communications, and reporting. The engagement included taking over support of our existing systems, reviewing technical issues, and implementing practical improvements. Key deliverables have included website and chapter-page corrections, improved registration email notifications, checkout safeguards to help prevent duplicate registrations, and updates to director tools. They have also investigated and corrected payment-record discrepancies and supported improvements to our Stripe integration, refund processes, and reporting. Doug and Ashlie work with us to define priorities, explain proposed changes, test updates before release, and verify completed work. They provide detailed progress reports and technical guidance, with careful attention to preserving existing student and payment history. This is an ongoing partnership, with additional improvements planned around the needs of our corporate team, chapter directors, and families.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Concrete results include a 30-minute checkout expiration feature with duplicate-registration safeguards, redesigned director registration emails, and improvements to the payment-method change process. The team also corrected payment-record discrepancies while preserving student and transaction history. Website improvements included chapter-page corrections and more consistent branding across desktop and mobile views. Their documented testing and release confirmations allow us to verify completed work and follow progress clearly. Our partnership is ongoing, with success demonstrated through completed releases, resolved issues, and practical improvements to the systems our directors and families use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Doug and Ashlie have managed our ongoing work with care, clear communication, and thoughtful attention to our priorities. Their detailed updates explain what has been completed, what is being tested, and what needs our input. They coordinate release timing with us and confirm when approved changes are live. They have been responsive to our questions and patient when we need clarification. When an issue arises, they investigate carefully, explain their findings, and recommend practical next steps. We especially appreciate their attention to how changes affect our directors and families. They welcome feedback and help us make informed decisions about scope and cost. Their professionalism, follow-through, and kindness have made a complex technical partnership feel collaborative and personal.

What was your primary form of communication with tripleNERDscore?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most is the combination of technical expertise and personal care. Doug and Ashlie have taken the time to understand our organization, our chapter directors, and the families we serve. Their recommendations reflect that understanding. We especially appreciate how carefully they approach complex registration and payment questions, explain their findings, and protect existing records. They are thoughtful about our budget and willing to talk through the details so we can make informed decisions. Their patience and kindness make them especially easy to work with. We feel comfortable asking questions and confident that our concerns will receive thoughtful attention. They have become valued partners in supporting our organization.

Are there any areas for improvement or something tripleNERDscore could have done differently?

We have been very pleased with our experience and have no suggestions for improvement at this time. Doug and Ashlie have been a pleasure to work with, and we sincerely appreciate their responsiveness, thoughtful guidance, and care for our organization.

BACKGROUND

Introduce your business and what you do there.

I'm the director of 503B sales at Revelation Pharma. We operate a national network of 503A and 503B compounding pharmacies, delivering innovative pharmaceutical products and patient-focused services to customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with tripleNERDscore?

We needed help with the ease of use of our ordering platform.

SOLUTION

What was the scope of their involvement?

tripleNERDscore has helped us organize our ordering platform. They've also been responsible for designing the platform.

What is the team composition?

We've worked with 2–5 teammates from tripleNERDscore.

How did you come to work with tripleNERDscore?

We chose them because they were a great culture fit.

What is the status of this engagement?

We started working together in May 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

tripleNERDscore has updated our ordering platform, and it's now live.

How did tripleNERDscore perform from a project management standpoint?

We primarily communicate via virtual meetings.

What did you find most impressive about them?

tripleNERDscore's customer service is great.

Are there any areas they could improve?

They just need to keep showing us support.