Triple Innovations excels in delivering user-driven, configurable solutions, tailored to specific business cases across multiple industries. We are experts in Salesforce and Microsoft Azure cloud platforms.
Our knowhow was built on projects in Telecom industry, Pharma, Mobility, Gaming and Energy, where we delivered turn-key projects and provided professional services.
We have delivered over 300 projects which helped our clients reach their goals. By working together, we deliver integrated solutions based on our clients’ specific needs, all around the world.
WHAT WE DO
Salesforce Implementation - Our Salesforce consultants and developers will automate your processes customizing solutions to fit your business needs. We makesure Salesforce is connected withthe rest of your business, includingapplications and businessprocesses.
Tailored Software Development - Our team forged knowhow withmultiple tailored products andsolutions (Enterprise solutions to SaaS)covering form Azureinfrastructure, front-end, back-enddevelopment as well as integrations.We cover full lifecycle from productmanagement, product specificationand design to implementation andsupport.
WAY WE WORK
Turn-key projects - Delivery of complete solution from beginning to end of project.
Extended team - Additional members to your existing team.
Dedicated team - Team responsible for solution or part of your solution including development and support.
Technologies we use: Salesforce (Service & Sales Cloud consulting and administration, Apex coding, Aura components, LWC, Visualforce), Web (HTML, CSS, JS, React.js), Integration (SOAP, REST API), .NET (MVC.NET, .NET Core, Azure development), Database (Stored procedures, optimization, Oracle, MS SQL, PostgreSQL)
Triple Innovations is noted for good value for cost, with project costs like €25,221.60 for a Salesforce solution. Clients appreciate their responsiveness and expertise, highlighting that they deliver high-quality work within defined timeframes.
Clients appreciated the clear and timely communication from Triple Innovations. They used various tools like virtual meetings, email, and ticketing systems to ensure seamless project execution and prompt response to issues.
Areas for Improvement in Software Quality
Some clients mentioned that the initial software delivered had minor quality issues, which were attributed to tight deadlines and late specification changes. However, these issues were resolved during the testing period.
Increased Operational Efficiency
Projects completed by Triple Innovations have led to significant improvements in operational efficiency. Clients noted reduced manual work, fewer errors, and enhanced process automation, resulting in better overall performance.
Small Team, Big Impact
Despite being a relatively small company, Triple Innovations has been able to deliver high-quality results and handle demanding projects efficiently. Their professionalism and readiness to meet client demands are highly appreciated.
Impressive Technical Expertise
Triple Innovations is recognized for their deep technical knowledge and industry-specific insights. They successfully handle complex projects and provide valuable analyses and solutions tailored to client needs.
Comprehensive Support and Training
Triple Innovations provides comprehensive support and training to ensure clients can fully utilize the solutions implemented. This includes ongoing assistance and detailed documentation to address any issues that arise post-implementation.
"We were particularly impressed with their professional approach towards all layers of the task."
Mar 14, 2024
Project Manager, Auro Domus
Romina Jurišić Munjas
Verified
Retail
Rijeka, Croatia
11-50 Employees
Online Review
Verified
Triple Innovations developed and implemented a CRM system for a metal retailer. They integrated features for sales tracking and lead acquisition and offered support and guidance on how to use the CRM system.
Triple Innovations's efforts significantly increased the client's sales. The team ensured stellar project management and delivered the project within schedule—they met all of the client's needs. Triple Innovations's professional approach was a key element of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Project manager of Auro Domus
Describe what your company does in a single sentence.
Sale of precious metals
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Triple Innovations to accomplish?
In order to make and develop as well as implement CRM system
In order to adjust CRM system to our conduct of business
In order to acquire better insight of our sales as well as acquiring leads which represent great source for potential future sale
SOLUTION
How did you find Triple Innovations?
Referral
Why did you select Triple Innovations over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Triple Innovations were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work revolved around CRM system development, its implementation in order to keep track of sales. Besides having insight of the sales, CRM is also a powerful tool in acquiring leads which represent a source for potential future sale. The process also involved providing education for relevant employees in respect to use and functions of CRM system. Furthermore, an ongoing support is provided.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Project was executed within the given time frame with no need for additional corrections which was time efficient. Also, the sales increased.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was excellent. Deadlines were met and the team met our needs in all aspects. It was time efficient. The team demonstrated professional approach to given tasks at all times.
What was your primary form of communication with Triple Innovations?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We were particularly impressed with their professional approach towards all layers of the task.
Are there any areas for improvement or something Triple Innovations could have done differently?
So far so good.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development for Pharmaceutical Company
Custom Software Development
Salesforce Lightning
Confidential
Dec. 2022 - May 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They met project expectations by delivering high-quality products on time."
Sep 11, 2023
Lead Dgtl Mktg Auto Business Analyst, Teva Pharmaceuticals
Luka Frljužec
Verified
Other industries
Zagreb, Croatia
10,001+ Employees
Online Review
Verified
Triple Innovations was hired to develop a Salesforce Service Cloud solution for a pharmaceutical company. The team was also responsible for creating a reporting solution and two custom email-to-case queues.
Triple Innovations’ work has streamlined processes by automating low-value tasks, improved customer satisfaction, and supplied uninterrupted customer service operations and support. The team delivered on time and communicated effectively. The client was impressed with Triple Innovations' knowledge.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Lead Digital Marketing Automation Business Analyst of Teva Pharmaceuticals
Describe what your company does in a single sentence.
My company is a global pharma company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Triple Innovations to accomplish?
Deliver a Salesforce Service Cloud solution
SOLUTION
How did you find Triple Innovations?
existing partner
Why did you select Triple Innovations over others?
Company values aligned
existing partner
How many teammates from Triple Innovations were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The local market Finland saw the need to install a platform for communication with customers and sales reps. It was agreed to implement the Salesforce Service Cloud as the designated platform for in- and outbound communication. Overall cost of the project implementation was 25.221,60 €. After initial rounds of gathering URS, FDS was created and development started. After few weeks of development, UAT training was held and users successfully finished UAT.
Finally, GO LIVE was achieved as planned and Finnish Service cloud is up and running. It was agreed that first month of live usage is a “hypercare month”, which indicates Users will be able to contact their SHM and Developers directly, should they run into any problems. Deliverables were:
Salesforce Service Cloud solution (customer-service-tool for case-management)
Knowledge documentation (to be delivered during Hypercare period)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Streamline processes by automating low-value tasks
Enhance customer satisfaction by optimizing the management of their requests
Increase efficiency by improving reps' activity management
Ensure uninterrupted customer service operations and support
They met project expectations by delivering high-quality products on time.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Delivey on time, communication on point, quick and efficient.
What was your primary form of communication with Triple Innovations?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Big knowledge on the matter, responsiveness and willingness to help and assist in complex situations.
Are there any areas for improvement or something Triple Innovations could have done differently?
Not really, they are A+ in all the projects I worked with them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
CRM System Upgrade for Telecommunications Company
Custom Software Development
Confidential
Oct. 2012 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
4.5
"They have very good technical knowledge."
Nov 3, 2022
IT Planning Manager, A1 Slovenija d.d.
Tone Vehar
Verified
Telecommunications
Ljubljana, Slovenia
501-1,000 Employees
Online Review
Verified
Triple Innovations Ltd has been hired by a telecommunications company to upgrade and support their CRM system. The team has established a new framework and added new modules and functionalities.
Thanks to Triple Innovations Ltd, the client now has a more stable and high-performing CRM system. The new functionality have also reduced operational work and has given users more independence. The team has provided useful insights together with excellent and fast analyses of needs.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm IT planning manager, responsible for budgeting, resource planning, vendor management.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Triple Innovations Ltd, and what were your goals?
We needed development, upgrades and support for a crm system in a very demanding and complex architectural environment with many integration points and demanding business rules.
SOLUTION
How did you select this vendor and what were the deciding factors?
We knew the supplier Triple Innovations through recommendations from our industry and therefore decided to approach them. They were chosen as the best compared to the others, mainly due to skills and references from the industry.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We wanted to significantly upgrade the legacy crm system with new modules and functionalities. Triple Innovations designed the upgrades, established a new framework and the foundation for future functionalities.
How many people from the vendor's team worked with you, and what were their positions?
The project was constantly supported by 4 people who were highly qualified engineers with many years of experience in SW development and maintenance, as well with specific telco industry experience. Occasional peaks were covered by additional people provided from by Triple Innovations.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We initially expected and we got a more stable and high-performance crm system. In addition, we obtained several important upgrades and add-ons, where IT was significantly relieved of operational work and end users were given the options to work independently without the involvement of IT.
Describe their project management style, including communication tools and timeliness.
During the duration of the project, we had excellent communication and resolved all matters on the fly. We used Remedy and Jira ticketing system, e-mail, video calls etc.
What did you find most impressive or unique about this company?
They have very good technical knowledge, knowledge of the telco industry, very good insight into business requirements and expectations, excellent and fast analysis and preparation of a set of options to address challenges.
Are there any areas for improvement or something they could have done differently?
Sometimes the delivered SW was perhaps of a slightly lower quality, which can also be attributed to short implementation deadlines and late specification changes on our side. At the end it was all fixed in testing period.
RATINGS
5.0
"Always a young and enthusiastic team of professionals."
Quality
4.5
Service & Deliverables
"Quality was satisfactory considering the input parameters and short deadlines."
Schedule
5.0
On time / deadlines
"Deadlines were met according to agreements and expectations."
Cost
4.5
Value / within estimates
"They had competitive prices for our situation."
Willing to Refer
4.5
NPS
"We would definitely recommend them for the telco industry.
Digital Calculator App Dev for Telecommunications Firm
Custom Software Development
$50,000 to $199,999
May 2021 - Ongoing
4.5
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"They are extremely professional and ready for any arrangement or demand."
Oct 31, 2022
Project Manager, Telecommunications Firm
Anonymous
Verified
Telecommunications
Belgrade, Serbia
1,001-5,000 Employees
Online Review
Verified
Triple Innovations Ltd has built a digital calculator to automize and simplify a telecom firm's calculation and approval process. They've divided the project into two parts (SME and VPN) with four phases each.
Triple Innovations Ltd has delivered the digital calculator. The app has significantly reduced the client's manual work and human error possibility. Despite their small team, the vendor has remained highly professional and ready to assist the client. They've also conducted daily and weekly meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the PM and company is one of the interantional telco operator.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Triple Innovations Ltd, and what were your goals?
Business Calculator Digitalization is project for improvement of existing Calculators maintained manually in Excel by automatizing and simplifying calculation and approval process.
SOLUTION
How did you select this vendor and what were the deciding factors?
Triple I was selected based on the results of the RFP, in which 4 vendors participated. TIme-line, agile methodology, price and scope coverage were the decisive factors.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Scope of the project is Digital Calculator application for creating offers with implemented price calculator and product eligibility for B2B segments (SME and VPN). Application will be used by all company sales force working on B2B segment (shop users, partners, controlling, management). The project is divided into 2 parts - SME and VPN part
Phase 1 - Version 1.0 Solution Design
Phase 2 - Version 1.0 RFA
Phase 3 - Version 1.0 GoLive (SME part ready for service)
Phase 4 - Version 1.0 after stabilization
Phase 5 - Version 2.0 Solution Design
Phase 6 - Version 2.0 RFA
Phase 7 - Version 2.0 GoLive
Phase 8 - Version 2.0 after stabilization
How many people from the vendor's team worked with you, and what were their positions?
SPOC is head of development team
one full-stack developer
one core development lead
one front end developer
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
After GoLive SME calculator we have greatly reduced manual work and the possibility of human error.
Describe their project management style, including communication tools and timeliness.
Weekly and daily meetings with all relevant team members depending on circumstances and timeline.
What did you find most impressive or unique about this company?
They are a relatively small company with a small number of people, but they are extremely professional and ready for any arrangement or demand.
Are there any areas for improvement or something they could have done differently?
After we launched SME calculator they were some bugs (major and minor) but they fixed all in the range of stabilization period of 2 months.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Development Services for Technology Provider
Custom Software Development
$10,000 to $49,999
Aug. - Dec. 2020
4.5
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"The coordination of the project, tasks, and deadlines was harmonized on our side and theirs."
Oct 27, 2022
Co-Founder, Make IT Easy d.o.o.
Mladen Herceg
Verified
Other industries
Zagreb, Croatia
1-10 Employees
Online Review
Verified
Triple Innovations Ltd provided custom development services for a technology provider. They custom-built several modules, including CPQ, third-party database integration, code refactoring, and more.
Triple Innovations Ltd completed the project, which satisfied the client's external stakeholders. They collaboratively discussed and monitored the project's progress via Jira. Their expertise and identifying priorities throughout impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm co-funder and mobility expert, know-how owner. Company is developing Enterprise SaaS solutions for fleet management.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Triple Innovations Ltd, and what were your goals?
We hire Triple Innovations for development of few modules in our V1 for fleet experts. The goals was to develop to specific modules for CPQ, integration with 3rd party database, refactoring part of the code and implement multi language. They worked also on some CR's from our customers.
SOLUTION
How did you select this vendor and what were the deciding factors?
We received recommendations from our employees. We checked their background and previous references.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Final product is
How many people from the vendor's team worked with you, and what were their positions?
3-4, Project manager. Full stack developer, Back & Front end developers
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Our clients were very satisfied with the functionality solutions implemented by Triple Innovations.
Describe their project management style, including communication tools and timeliness.
We had regular joint meetings and grooming sessions where we discussed statuses and monitored execution via Jira. Two of our developers were involved in the joint development team. The coordination of the project, tasks, and deadlines was harmonized on our side and theirs.
What did you find most impressive or unique about this company?
Expertise, recognition of priorities and monitoring of deadlines.
Are there any areas for improvement or something they could have done differently?
No specially.
RATINGS
4.5
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Lightning UI Migration for Pharmaceutical Company's App
Other IT Consulting and SI
Confidential
Aug. - Nov. 2022
5.0
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"Their professionalism and cooperation were impeccable!"
Oct 26, 2022
Digital Application Delivery Lead, Teva Pharmaceuticals
Anonymous
Verified
Other industries
Zagreb, Croatia
10,001+ Employees
Online Review
Verified
Triple Innovations Ltd migrated a pharmaceutical company's app into a lightning UI to boost business productivity. They helped the client with the analysis, design, testing, and launching of the platform.
Triple Innovations Ltd delivered the project on time, which satisfied the client's requirements. They used an agile approach and kept the client updated throughout the engagement. Their professionalism and cooperative approach impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
OCM Digital Application Delivery lead
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Triple Innovations Ltd, and what were your goals?
Migration to a Lightning user interface in order to boost up our activity and easier work.
SOLUTION
How did you select this vendor and what were the deciding factors?
Vendor showed the best ration on expertise and professionalism.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Vendor has supported us in all of the phases of SW development LC:
analysis and design
implementation
testing
post Go Live support
All of users have been successfully migrated to Lightning UI
How many people from the vendor's team worked with you, and what were their positions?
There were:
3 FTE
1 Solution Arch
2 Devs
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Everything was successfully finished in defined timeframe.
Describe their project management style, including communication tools and timeliness.
We were very satisfying with approach, delivery/cooperation. Project was managed in Agile way and all of the reports, suggestions and general info was communicated timely and in transparent manner.
What did you find most impressive or unique about this company?
Their professionalism and cooperation were impeccable!
Are there any areas for improvement or something they could have done differently?
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