Business excellence through technical innovation
Triple Innovations is a software development agency for Enterprise companies which specialize in business process automation and custom solution development. We are experts in Salesforce and Microsoft Azure cloud platforms.
Our knowhow was built on projects in Telecom industry (Communication Service Provider), pharma, mobility, gaming where we delivered turn-key projects and provided professional services.
We have delivered over 300 projects which helped our clients reach their goals. By working together, we deliver integrated solutions based on our clients’ specific needs, all around the world.
WHAT WE DO
- Salesforce Implementation - Our Salesforce consultants anddevelopers will automate yourprocesses customizing solutions tofit your business needs. We make sure Salesforce is connected with the rest of your business, including applications and business processes.
- Tailored Software Development - Our team forged knowhow with multiple tailored products and solutions (Enterprise solutions to SaaS) covering form Azure infrastructure, front-end, back-end development as well as integrations. We cover full lifecycle from product management, product specification and design to implementation and support.
WAY WE WORK
- Turn-key projects - Delivery of complete solution from beginning to end of project.
- Extended team - Additional members to your existing team.
- Dedicated team - Team responsible for solution or part of your solution including development and support.
Technologies we use: Salesforce (Service & Sales Cloud consulting and administration, Apex coding, Aura components, LWC, Visualforce), Web (HTML, CSS, JS, React.js), Integration (SOAP, REST API), .NET (MVC.NET, .NET Core, Azure development), Database (Stored procedures, optimization, Oracle, MS SQL, PostgreSQL)
Recommended Providers
Focus
Portfolio
A1, Teva, Teladoc Health, Mobility One, IBM, USA Ivy League University, Electronic Sports League GmbH, HÖRMANN Logistik, Zapaz, Extension Engine
Offer Calculator - CPQ software
Offer Calculator is a SaaS (Software as a Service) solution for producing quick and accurate offers for configurable product definition, primarily intended for telecommunications (CSP - Communication Service Provider) companies.
Solution covers B2C and B2B including small and large enterprise companies opportunities and it makes the sales process faster, more efficient and successful.
Benefits:
- It is intended to be used by product team members, sales reps and managers, without need for developers.
- Offer process contains three easy steps: creating offers, reviewing offers and approving offers.
- Integration with existing business tools used across all departments in company (e.g. ERP and CRM systems).
- As Offer Calculator is a configurable SaaS product, the only expenses are software licences, without need for additional costs such as complex implementations and IT expert help.
- Solution enables increased sales efficiency and sales cycle speed because Offer Calculator updates all product changes, configurations and prices in real time and simplifies administrative tasks so that the sales representative can focus more on interacting with customers.
- All the necessary sales pipeline information in one central place. This way, the pricing data is streamlined so companies can save time and make more sales.
- It increases cooperation between the various departments involved in the offer process, product teams, sales representatives and managers.
- Quick production of accurate and highly configured offers for customers, whether it is updating the existing offers or creating new ones.
- It can detect cross-sell and upsell opportunities that some sales representatives might not recognize.
A1
Our Client is a leading Communication Service Provider. Triple Innovations team sharpened its skills creating solutions for the Telecom Industry — one of the most demanding regarding business, process and technological complexity:
Convergence CRM Implementation - Communication Service Provider CRM implementation and support including product catalogue, order management, agent facing front end. System handles 80% of BSS business logic for Telco Convergence offering.
Custom CPQ (Offer Calculator) - Offer Calculator software used for defining complex products and offering these to customers. Software is used by all sales agents, product teams and management as a central solution for product defining, customer offering and reporting in real time.
GDPR - Enterprise company Data Protection and Data Governance solution ready as a SaaS solution for any business industry. System is simple to integrate with any customer facing solution (like CRM, web, Web shop, SMS) and set up by DPO (Data Protection Officer) through administration console.
Coupon Management System - Implementation of Coupon Management System solution used for keeping all coupon data and marketing processes related to coupon codes in one place.
Promotion & Product Catalogue Solution - Promotion and product catalogue solutions that will reduce your time to market from weeks to hours and enable your marketing team to execute quickly with no need for IT services.
DevOps & Process Optimization - DevOps, automation, CI/CD consulting and implementation projects which made partner IT teams more agile and deliver faster.
Teva
Our Client is a global leader in the pharmaceutical industries. Through the years we established close cooperation that includes these projects:
Call Center Implementation - Responsible for global implementation of call center software for the client within multiple countries and regions.
Tendering Solution - End to end tendering process that unifies tendering, sales and logistics in one tool (Salesforce CRM). Done as generic solution for big pharma, configurable for different industries and markets requiring complex tendering process.
Order Management Solution - Design and implementation of Order Management solution for multiple countries inside of Teva Pharmaceutical group. Included implementation and configuration of logic built inside of Salesforce, as well as multiple interfaces and integrations with external systems.
DevOps & Process Optimization - DevOps, automation, CI/CD consulting and implementation projects which made partner IT teams more agile and deliver faster.
Migration to Lightning Experience - Migration of functionality and users to Salesforce Lightning Experience on Teva Pharmaceutical international level. Including, also, conversion of all obsolete SF artefacts to Lightning Experience counterparts, training of users and planning of roll-out strategy. Project spanned across more than 40 separate Salesforce ORGs.
IBM
Our Client is a leading cloud platform and cognitive solutions company that needed an extended team due to growth of their business in Greece. As the external partner we helped them turn their innovative ideas into successful solution:
Development, support and administration of the gaming solution - Salesforce Application called 'ERMIS' developed on the Salesforce Lightning platform with focus on tools like Screen Flows, Process Builder, Apex (Batch Apex, Scheduled Apex) and Lightning Web Components.
Make IT Easy
Our Client is a technology provider of mobility, fleet, and asset management specialised software solutions for different type of clients.
Project:
Implementation of Car fleet management SaaS solution built upon Microsoft Azure -System was developed to support B2B car fleet management for any park size (vehicles, contracts, accounts) and was integrated with external EU car database (prices and taxes) with localization for different markets/languages (Croatian, English,…). We were responsible for architecture, infrastructure, pipeline, and development of the project.
HSM 360
Our Client is an expert in integration and implementation of software solutions.
Sales cloud and service cloud analysis and implementation
Goal was to implement Salesforce CRM in mid-size company and define business transformation from media hardware reseller to software licence and solution service company.
During the project we had integrations with ERP, PBX, MailChimp, Webshop.
Commando - Coupon Management System
Implementation of Coupon Management System solution used for keeping all coupon data and marketing processes related to coupon codes in one place.
System consists of strong API integration which allows coupon lifecycle management for all coupon offering channels (web shop, CRM, self-care, e-mail, etc).
We were responsible for complete implementation and delivery of the solution (turn-key principle).
TIGAR - Data Protection Solution
TIGAR is enterprise Data Protection and Data Governance (e.g. GDPR) solution including Consent Database and Data Governance modules. Solution is best suited for companies with need of a single point of truth (master) GDPR database with multiple channels for collecting consents (web, call centre, direct sales etc.).
The advantage of using TIGAR as your GDPR solution is that you’ll have one database where all your data protection business rules, consent database and subject info reside and from which these rules could be configured.
Consent Database - The module is used for configuring consents defined by regulators you wish to be collecting and storing consents for each subject (business or private). The module contains the most relevant consents that the subject has agreed upon as well as the subject’s history of consent collecting.
Data Governance - Define processes and personal data used across systems in your IT landscape. Enforce rules upon subject data like the right to be forgotten, right to access, etc. The module connects all your systems to subject data per system.
Features:
Management Application
Omnichannel Solution
One view of the subject
Central Database
Consent collecting application (optional)
Provisioning of governance rules (optional)
Pure Win - Promotion Catalogue
Pure Win is an omnichannel promotion and product catalogue solution, capable of handling Communication Service Providers (Telecom) product complexity.
Pure Win users were able to reduce time to market from few weeks to few hours, spend internal time much better instead of endless promotion and product meetings, and have a clear picture of all products and catalogue capabilities in the company portfolio across all the channels (web, CRM, shop, self-care).
What users found most helpful is being able to create new products without the need for someone with in-depth know-how of their product catalogue or product processes (IT expert, business analyst etc.).
"This application is really a Pure Win." - Director of marketing, A1 Slovenia
Reviews
the project
CRM System Upgrade for Telecommunications Company
"They have very good technical knowledge."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm IT planning manager, responsible for budgeting, resource planning, vendor management.
For what projects/services did your company hire Triple Innovations Ltd, and what were your goals?
We needed development, upgrades and support for a crm system in a very demanding and complex architectural environment with many integration points and demanding business rules.
How did you select this vendor and what were the deciding factors?
We knew the supplier Triple Innovations through recommendations from our industry and therefore decided to approach them. They were chosen as the best compared to the others, mainly due to skills and references from the industry.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We wanted to significantly upgrade the legacy crm system with new modules and functionalities. Triple Innovations designed the upgrades, established a new framework and the foundation for future functionalities.
How many people from the vendor's team worked with you, and what were their positions?
The project was constantly supported by 4 people who were highly qualified engineers with many years of experience in SW development and maintenance, as well with specific telco industry experience. Occasional peaks were covered by additional people provided from by Triple Innovations.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We initially expected and we got a more stable and high-performance crm system. In addition, we obtained several important upgrades and add-ons, where IT was significantly relieved of operational work and end users were given the options to work independently without the involvement of IT.
Describe their project management style, including communication tools and timeliness.
During the duration of the project, we had excellent communication and resolved all matters on the fly. We used Remedy and Jira ticketing system, e-mail, video calls etc.
What did you find most impressive or unique about this company?
They have very good technical knowledge, knowledge of the telco industry, very good insight into business requirements and expectations, excellent and fast analysis and preparation of a set of options to address challenges.
Are there any areas for improvement or something they could have done differently?
Sometimes the delivered SW was perhaps of a slightly lower quality, which can also be attributed to short implementation deadlines and late specification changes on our side. At the end it was all fixed in testing period.
the project
Digital Calculator App Dev for Telecommunications Firm
"They are extremely professional and ready for any arrangement or demand."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the PM and company is one of the interantional telco operator.
For what projects/services did your company hire Triple Innovations Ltd, and what were your goals?
Business Calculator Digitalization is project for improvement of existing Calculators maintained manually in Excel by automatizing and simplifying calculation and approval process.
How did you select this vendor and what were the deciding factors?
Triple I was selected based on the results of the RFP, in which 4 vendors participated. TIme-line, agile methodology, price and scope coverage were the decisive factors.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Scope of the project is Digital Calculator application for creating offers with implemented price calculator and product eligibility for B2B segments (SME and VPN). Application will be used by all company sales force working on B2B segment (shop users, partners, controlling, management). The project is divided into 2 parts - SME and VPN part
- Phase 1 - Version 1.0 Solution Design
- Phase 2 - Version 1.0 RFA
- Phase 3 - Version 1.0 GoLive (SME part ready for service)
- Phase 4 - Version 1.0 after stabilization
- Phase 5 - Version 2.0 Solution Design
- Phase 6 - Version 2.0 RFA
- Phase 7 - Version 2.0 GoLive
- Phase 8 - Version 2.0 after stabilization
How many people from the vendor's team worked with you, and what were their positions?
- SPOC is head of development team
- one full-stack developer
- one core development lead
- one front end developer
Can you share any measurable outcomes of the project or general feedback about the deliverables?
After GoLive SME calculator we have greatly reduced manual work and the possibility of human error.
Describe their project management style, including communication tools and timeliness.
Weekly and daily meetings with all relevant team members depending on circumstances and timeline.
What did you find most impressive or unique about this company?
They are a relatively small company with a small number of people, but they are extremely professional and ready for any arrangement or demand.
Are there any areas for improvement or something they could have done differently?
After we launched SME calculator they were some bugs (major and minor) but they fixed all in the range of stabilization period of 2 months.
the project
Development Services for Technology Provider
"The coordination of the project, tasks, and deadlines was harmonized on our side and theirs."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm co-funder and mobility expert, know-how owner. Company is developing Enterprise SaaS solutions for fleet management.
For what projects/services did your company hire Triple Innovations Ltd, and what were your goals?
We hire Triple Innovations for development of few modules in our V1 for fleet experts. The goals was to develop to specific modules for CPQ, integration with 3rd party database, refactoring part of the code and implement multi language. They worked also on some CR's from our customers.
How did you select this vendor and what were the deciding factors?
We received recommendations from our employees. We checked their background and previous references.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Final product is
How many people from the vendor's team worked with you, and what were their positions?
3-4, Project manager. Full stack developer, Back & Front end developers
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Our clients were very satisfied with the functionality solutions implemented by Triple Innovations.
Describe their project management style, including communication tools and timeliness.
We had regular joint meetings and grooming sessions where we discussed statuses and monitored execution via Jira. Two of our developers were involved in the joint development team. The coordination of the project, tasks, and deadlines was harmonized on our side and theirs.
What did you find most impressive or unique about this company?
Expertise, recognition of priorities and monitoring of deadlines.
Are there any areas for improvement or something they could have done differently?
No specially.
the project
Lightning UI Migration for Pharmaceutical Company's App
"Their professionalism and cooperation were impeccable!"
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
OCM Digital Application Delivery lead
For what projects/services did your company hire Triple Innovations Ltd, and what were your goals?
Migration to a Lightning user interface in order to boost up our activity and easier work.
How did you select this vendor and what were the deciding factors?
Vendor showed the best ration on expertise and professionalism.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Vendor has supported us in all of the phases of SW development LC:
- analysis and design
- implementation
- testing
- post Go Live support
All of users have been successfully migrated to Lightning UI
How many people from the vendor's team worked with you, and what were their positions?
There were:
- 3 FTE
- 1 Solution Arch
- 2 Devs
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Everything was successfully finished in defined timeframe.
Describe their project management style, including communication tools and timeliness.
We were very satisfying with approach, delivery/cooperation. Project was managed in Agile way and all of the reports, suggestions and general info was communicated timely and in transparent manner.
What did you find most impressive or unique about this company?
Their professionalism and cooperation were impeccable!
Are there any areas for improvement or something they could have done differently?
Nothing significant
Thanks to Triple Innovations Ltd, the client now has a more stable and high-performing CRM system. The new functionality have also reduced operational work and has given users more independence. The team has provided useful insights together with excellent and fast analyses of needs.