Name: Trellis
Address: 350 Main St Suite 620, Malden, United States, MA, 02148, US
Telephone: 8555673843
Price range: $150 - $199
Rating: 4.9

Your Full Service eCommerce Growth Partner

Trellis is a full-service eCommerce solution provider that specializes in providing eCommerce services for businesses of all sizes. Our capabilities allow us to plan and design a solution that not only meets your specific goals and budget today but will also scale with you as you grow.

We have helped brands like Death Wish Coffee, Nest New York, Maxi Cosi, and Mass General Hospital scale their digital infrastructure and online presence.

Min project size
$10,000+
Hourly rate
$150 - $199 / hr
Employees
50 - 249
Locations
Malden, MA
Year founded
Founded 2012

No have been added yet...

Pricing Snapshot

Min. project size $10,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.6 /5

What Clients Have Said

Trellis offers competitive pricing for their projects, with client investments ranging from $15,000 to $250,000. Clients highlight their value for cost through timely delivery and effective communication, emphasizing a strong return on investment through improved site performance and increased sales.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 8 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

Learn more about SEO pricing

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E-Commerce Dev Packages

starting at $20,000/total

Trellis Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.7
Cost 4.6
Willing to Refer 5.0

Top Mentions

Review Highlights

Innovative and Flexible Solutions

Trellis is recognized for their flexibility in adapting to client needs and providing innovative solutions. Clients value their willingness to find ways to implement new features and improve functionality.
Areas for Improvement in Reporting

Some clients noted a need for better high-level project status and timeline reporting. This suggests an area where Trellis could enhance their service delivery.
Excellent Project Management

Trellis is praised for their project management skills, meeting deadlines, and maintaining clear communication. Clients appreciate their responsiveness and ability to handle complex challenges effectively.
Positive Feedback on Custom Solutions

Clients appreciate Trellis's ability to deliver custom solutions that align with their business goals, often exceeding expectations in terms of functionality and design.
Responsive and Accessible Team

Trellis's team is noted for being highly accessible and responsive, ensuring that clients' needs are met promptly and efficiently.
Strong E-commerce Expertise

Clients commend Trellis for their robust e-commerce solutions, including platform transitions from Magento to Shopify and developing ERP-integrated websites. Their work has led to increased sales and improved user experiences.

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Trellis Reviews

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E-Commerce Development
$50,000 to $199,999
Apr. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"[T]hey were able to develop something that works for our business. ... it’s definitely been a worthwhile investment."

Jan 18, 2018

Head of Customer Operations, August Home

Monika Aufdermauer

Other industries
San Francisco, California
51-200 Employees
Phone Interview
Verified

Trellis developed an e-commerce platform using Magento and later completely rebuilt the platform using Shopify. They added a preorder feature and also continually update a WordPress website.

Moving the platform to Shopify doubled conversion rates due to the increased site speed Trellis provided. Always communicative, they foster trusted business relationships and work diligently towards realistic solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of customer operations for August Home. We’re a smart home company that manufactures hardware and develops software. I oversee customer support, marketing operations, web development, and e-commerce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

We needed developers to complete our e-commerce platform when the previous development team opted to stop using Magento.

SOLUTION

What was the scope of their involvement?

They've done quite a bit for us at this point. They developed and updated our Magento platform. Once that was completed we researched moving to another platform to facilitate quicker development cycles. We decided to move to Shopify and had Trellis develop that platform from the ground up. They added preorder functionality that allows customers to place orders that wouldn’t ship for an extended period of time.

Then, I began to oversee web development and wasn’t happy with the firm we had in place for that. Now, Trellis enhances and adds new functionalities to our WordPress site. They’ve also done some development for our Desk.com knowledge base site.

What is the team composition?

There’s a lead developer that I communicate with directly, and a project manager that gets copied to those emails. I’ve only interacted with four or five of their team members, but I know they have a larger team working on the site.

How did you come to work with Trellis?

We found them by researching Magento developers. We cycled through three teams before interviewing Trellis. Considering the negative experiences we’ve had with other companies, we decided to give them a try and stayed with them ever since.

How much have you invested with them?

We’ve spent roughly $50,000, maybe a bit more.

What is the status of this engagement?

We started working together in April 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our overall conversion rate more than doubled after the moving from Magento to Shopify. A lot of that came from Trellis’s feedback and site speed enchantments. We discussed all of the options available to us, and they were able to develop something that works for our business. Based on results, it’s definitely been a worthwhile investment.

How did Trellis perform from a project management standpoint?

They're outstanding considering I’ve given them some super aggressive deadlines. They do their best to meet those deadlines and let me know when it’s not possible. We use Slack as our day-to-day communication channel.

What did you find most impressive about them?

The biggest difference between them and all of the other agencies we've used over the years is their ability to communicate.

Are there any areas they could improve?

No. I’ve been super happy with our work with them.

Do you have any advice for potential customers?

I’d say over communicate. They do well with super clear expectations.

RATINGS

5.0

Digital Strategy E-Commerce Development Ecommerce Marketing
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They've been very professional and deliver great quality of work in a timely manner."

Feb 12, 2024

VP of Sales & Marketing, NPIC

Sam Chen

Other industries
Plano, Texas
201-500 Employees
Online Review
Verified

A pet treat manufacturer has hired Trellis to develop effective digital marketing strategies and an e-commerce site. The client's goal is to generate more sales, drive awareness, and grow their business.

The client has been pleased with Trellis’ services. The team leverages their knowledge and technical expertise to deliver high-quality outputs. Moreover, they foster a smooth workflow by always adhering to deadlines and responding to queries and concerns promptly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP of Sales & Marketing of NPIC

Describe what your company does in a single sentence.

Pet Treat Brands / Manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trellis to accomplish?

Building out e-Commerce strategies and plans to grow DTC business
Developing brand strategies to increase brand awareness and sales growth

SOLUTION

How did you find Trellis?

Referral

Why did you select Trellis over others?

Great culture fit
Referred to me
Company values aligned
capabilities

How many teammates from Trellis were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Trellis helped us build up overall e-commerce and digital marketing strategy. They've been very professional and deliver great quality of work in a timely manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

new website
multiple campaigns across the DTC business ecosystem
creative content for advertising.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, timely response and clear communication.

What was your primary form of communication with Trellis?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

the agility, the clear communication, and the wide range of capabilities Trellis is equipped with.

Are there any areas for improvement or something Trellis could have done differently?

RATINGS

5.0

Showing 11-12 of 12 Reviews

Growth Spark Shopify Theme Implementations

At Trellis we have a Growth Spark model that is great for businesses doing roughly 1 to 20 million in revenue or large companies trying to get into eCommerce. We have had incredible success setting up themes that look incredibly unique but keep costs low relative to our custom Trellis builds.

Small

Simpler use cases with minimal customizations.

$20,000 /total

10 week delivery

Medium

Medium use cases with moderate customizations.

$40,000 /total

Custom Development
14 week delivery

Large

Larger established sites that have many apps.

$75,000 /total

Custom Development
Multiple Integrations
18 week delivery

Features	Small $20,000 /total	Medium $40,000 /total
Custom Development	–
Multiple Integrations	–	–

Small $20,000 /total
Custom Development	–
Multiple Integrations	–

Medium $40,000 /total
Custom Development
Multiple Integrations	–

Large $75,000 /total
Custom Development
Multiple Integrations

Locations (3)

350 Main St Suite 620 Malden, MA, United States 02148

21 - 30

Contact Trellis

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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Trellis

Your Full Service eCommerce Growth Partner

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Trellis Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Innovative and Flexible Solutions

Areas for Improvement in Reporting

Excellent Project Management

Positive Feedback on Custom Solutions

Responsive and Accessible Team

Strong E-commerce Expertise

Reviews mentioning:

Trellis Reviews

E-Commerce & Web Dev for Smart Home Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

E-Commerce Dev & Digital Strategy for Pet Treat Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Growth Spark Shopify Theme Implementations

Small

Medium

Large

Locations (3)

Trellis

Your Full Service eCommerce Growth Partner

3 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

Trellis Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Innovative and Flexible Solutions

Areas for Improvement in Reporting

Excellent Project Management

Positive Feedback on Custom Solutions

Responsive and Accessible Team

Strong E-commerce Expertise

Reviews mentioning:

Trellis Reviews

E-Commerce & Web Dev for Smart Home Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

E-Commerce Dev & Digital Strategy for Pet Treat Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Packages

Growth Spark Shopify Theme Implementations

Small

Medium

Large

Location

Locations (3)

Contact

Connections