Your Digital Transformation Partner

Trellis is a full service eCommerce solution provider that specializes in providing eCommerce services for businesses of all size. Our capabilities allow us to plan and design a solution that not only meets your specific goals and budget today, but will also scale with you as you grow. Once a website is launched our in house business analyst, technical, and marketing team stick side by side with our clients to help them with ongoing improvements to the site which allows them to grow their cus

tomer base every month.

Trellis is a forward thinking digital agency and information technology company that focuses on building scalable and effective ecommerce growth. Our tactical approach to improving your web presence focuses on four major targets: Strategy, design, technology, and post launch maintenance & marketing. Trellis is a full service eCommerce solution provider that specializes in implementing Magento, Shopify Plus, WordPress, Hubspot, Bigcommerce, and Hubspot based websites. Our capabilities allow us to plan and design a solution that not only meets your specific goals and budget today, but will also scale with you as you grow. Once a site is launched we stick side by side with our clients to help them improve the performance and growth. Unlike many development firms, our work does not cease there. In order to achieve maximum ROI it is essential to invest properly in the continual expansion of your online reach while constantly monitoring and improving your website to keep your conversion rate high. Therefore we work with our clients on an on going basis to consistently improve their websites. 

 
$25,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2009
Show all +
Malden, MA
headquarters
  • 350 Main St Suite 620
    Malden, MA 02148
    United States
other locations
  • 845 Canal St, Suite for 350
    Stamford, CT 06902
    United States

Portfolio

Key clients: 
Partners Healthcare Roche Technologies Vermont Teddy Bear Prive Revaux Foster Grant International August Home Yogibo  

Charlie Hustle: Shopify Plus

 

The founders of Charlie Hustle have a sharp eye for design - and they could tell that their online presence was in danger of crossing the line from “classic vintage” to outdated. Their original website was also becoming overburdened with apps and add-ons that ended up distracting customers, instead of impressing them. They came to Growth Spark because they knew that we could build a website that was as powerful as it

was beautiful. We maintained a close working relationship with the Charlie Hustle team, and used their input to create the perfect branded website. The new site, which launched in Q1 of 2018, carries the same personality as their previous presence while serving updated, chic, and slick design elements that wow their customers.

Siren Marine: Shopify Plus Design & Integration

 

Siren Marine were seeking more functionality and control over their online store, so they chose to migrate to Shopify. Originally we were set to handle the migration only, but during that same period Siren Marine were working on a major revision to their MTC device and so it was best to wait to make any changes to their web experience.

Fast forward a year later and Siren Marine worked with us on a full redesign

alongside their Shopify migration! Some of the narrative-driven sites in our portfolio had caught their eye, as it was important for Siren Marine to tell visitors the story behind their MTC devices. With that as our primary focus, we were able to deliver an e-commerce experience.
Dormify: Shopify Plus Redesign Image

Dormify: Shopify Plus Redesign

 

Dormify was looking to move their e-commerce business over to Shopify after dealing with some shortcomings and speed issues with Magento. Some core user experiences ceased to function as intended, such as their Customizable Collections. Customizable Collections are bedding sets where the customer can pick and choose from a predefined set of looks assembled by Dormify’s stylist experts.

Trellis was able to

migrate Dormify to Shopify while also solving the aforementioned problems. We successfully moved thousands of products, tens of thousands of orders, and tens of thousands of user accounts without disrupting their business. This was our largest Shopify migration to date, and we’re extremely proud of what we were able achieve with this project!

Wine Enthusiast is a leading provider of wine, spirits, and beer content as well as a major retailer of wine accessories. Their website offers one of the largest sets of online content in the industry and their magazine is a leader in the space as well. They are the largest retailer of wine accessories online and continue to innovate in the space year over year.

Wine Enthusiast had a major challenge in that they needed

to implement a very complex WordPress website in a short amount of time and with limited resources. They needed a highly technical team that could not only build them a custom theme to the unique designs they required but also implement the backend functionality as well. They had a massive database of reviews that needed to be integrated completely into the website so that it could finally be one unified experience.

InMusic: Magento Multisite Rollout

 

InMusic has many brands, each with their own website. Their collection of websites were getting outdated and not relevant to the way that people expect to buy online in today's world. They needed a solution that can solve their multi brand challenges that was not too cumbersome to manage.

Magento Commerce is the perfect solution to meet the unique challenges of each brand within one technology. Magento 2 has

multistore capabilities and can scale to each brands needs without the need for different instances. 

FGX International: Magento Multisite Rollout

 

Foster Grant was on an aging Magento 1.x platform and need to migrate to Magento 2.0. The goal was to build a strong Magento 2 infrastructure that they could use to build out the multisite brands that would all live on one platform. They had complex EDI integration needs and a lot of data to transfer.

 

Trellis worked alongside Linchpin a top design and digital agency in Rhode Island to build out the

Magento 2 implementation. We created a high quality EDI integration as well as completed the data transfer. Linchpin modernized the user experience and built out the frontend in tandem with our backend development in order to streamline the implementation process.

Assouline: Shopify Plus Redesign

 

Assouline is a luxury book publisher that creates gorgeous pieces fit for the most exquisite coffee tables, as well as accessories and chic furniture.

When Assouline came to us, they were looking for a website redesign motivated by a need for a backend change. Their previous site was hosted on Magento, which was too complicated and unwieldy for their needs.Assouline also had several design changes they were

looking for along with added functionality, and the project resulted in a massive overhaul of the brand’s aesthetic. This included A/B testing to drive better onsite conversions and overall time spent on the website.

 

Bottlekeeper: Shopify Design & Development

 

Because most of their visitors were coming in from their mobile website, we knew that the focus needed to be on making BottleKeeper look great on the small screen. We used imagery and a clever animation to quickly tell the story of what a BottleKeeper is and why the viewer needed one, right as they scrolled down the page. By using this type of imagery, there was no way that even a viewer quickly glancing at the page

could be confused about what they were looking at. We were able to increase their conversion rate an impressive 250%, and the design has served them well over time.
 

The Johnny Cupcakes homepage now acts as a marquee for the various facets of the Johnny Cupcakes brand, from speaking engagements to custom merchandising, and of course highlighted products. This allows visitors to know at first glance just what Johnny Cupcakes has on offer.

With a refreshed shopping experience, customers are able to find products fast, thanks to a readily-accessible set of filters. These filters

take place of large splash images which previously dominated the upper portion of collection pages on the Johnny Cupcakes Shop. Those splash images kept product “below the fold” and so this was a major improvement to product visibility. Making these changes brought a refreshing, yet familiar experience to the Johnny Cupcakes website leading into 2017.

The newest web design for Johnny Cupcakes draws inspiration from an eclectic mix of sources that are all dear to the hearts of their most loyal fans: startup brands, online documentaries, independent bands, and artists.

NOBULL: Shopify Plus

 

The combination of the right tools and the perfect design collaboration has yielded a site that represents the NOBULL brand exactly as intended. We focused on showcasing their products first and foremost, with a fluid and interactive interface. We also highlighted their very active social media presence, and included a prominently displayed launch calendar to keep their hype train going full steam ahead.

'47 Brands: Shopify Plus

Trellis worked with '47 on a scope of work to redesign and reimplement a Shopify theme that would help grow their business. After working through a large portion of 2019 together we were able to launch a new site in 2020 that allows them to scale their catalog and continue to grow on Shopify. '47 now has a Shopify infrastructure they can grow on and can continue to work with Trellis to improve the site on a day to day basis.

Vietri: Shopify Plus Development Image

Vietri: Shopify Plus Development

 

Trellis implemented Shopify Plus with an SAP integration. The client supported the build in tandem with Trellis, meaning the client did as much work as we did saving huge costs for the client under our guidance and supervision / training. We implemented many features like my Registry, Yotpo, Nosto and Customized a prebuilt theme to save costs.

TB12: Shopify Plus Growth

 

Trellis brought in Celigo to help TB12 Sports bridge the gap with integrations and build a truly scalable iPaaS integration architecture. Trellis also helped TB12 Sports with performance, greatly reducing the page load times and improving site stability. Trellis continues to help TB12 Sports with on going improvements, strategy, and new functionality that make the site more and more appealing to a larger and larger

TB12 Sports customer base.

Nest New York: Shopify Plus Migrations

 

Trellis worked with Nest New York to develop a strong roadmap to migrate to Shopify Plus. By redesigning and rebuilding the site on Shopify, Nest now has an infrastructure they can manage more easily and grow on like never before. Trellis used Celigo to integrate Blue Cherry into Shopify via EDI files. Nest had many other complex needs that were addressed by Trellis, and the Trellis team continues to support and help

Nest grow the business.

FOCO: Shopify Plus & Marketing

With a deep background in both website development and visual arts, Alex presented Trellis with highly-developed technical requirements and a strong creative direction for the site from the very beginning.

The site scope included many third-party app integrations that would work well with Shopify. Trellis leveraged their Habitat theme framework to ensure the site was built for maximum scalability. One of the most

important criteria was for search and filtering capabilities beyond Shopify’s native functionality to ensure FOCO’s extensive product catalog would be easy for customers to explore and search.

To address this, we integrated Algolia to provide the real-time search, search filtering, advanced search analytics, product collection filtering, and recommended products management that FOCO needed. Trellis launched the Foco site late 2018 and is now helping Foco continue to optimize and improve the site with new features and other types of improvements.

FOCO.com launched with more than 10,000 products, and will continue to add more weekly to eventually reach up to 50,000 SKUs.

Whether a fan is looking for slippers from their favorite NHL team, a build-it-yourself stadium replica, or that coveted bobblehead of your star player, the new FOCO.com makes it easy for fans to find exactly what they’re looking for.
Magic Beans: Shopify Plus Migration Image

Magic Beans: Shopify Plus Migration

Magic Beans hired Trellis to help them implement Shopify Plus. This would allow them to grow on a platform that had a strong ecosystem of partners and add ons they could use. Trellis worked hand in hand with Magic Beans to get up and running on Shopify within their budget in 2020 so they have a long period of time to grow before the holidays. Trellis continues to help Magic Beans grow on the Shopify infrastructure so that they

continue to become a leader in the baby and toy retail space.

Mother Dirt evolved into what it is today because we’re cleaner than ever, have more products than ever, yet a growing number of us have sensitivities, allergies, and other skin issues. They sought out to solve this problem by providing this first ever Ammonia-Oxidizing Bacteria (AOB) based cleaning solutions that naturally keep our skin healthy. Now you can finally have healthy skin products that won't harm your

body.

Trellis implemented Magento Commerce Cloud Edition in order to provide a more scalable infrastructure for Mother Dirt. Trellis worked hand in hand with their team to become one unified team in order to execute all necessary functionality such as the blog, the Yotpo integration, Netsuite integration, complex shipping rules and more. We also worked hand in hand to ensure there is a post launch plan in place to quickly launch new features as soon as they are ready.

August is a unique provider of advanced lock systems for homes. Their special technology allows homeowners to control who comes and goes from their house with a smart phone. You can actually allow new people to come inside and disable them as needed, perfect if you choose to use a service like AirBNB to rent out your home.

August needed a company that could be flexible and solve complex backend Shopify Plus problems like

custom integration work and more. They also needed someone to properly setup their new WordPress site so they really needed a company that could handle both platforms.
Wine Enthusiast Magazine Image

Wine Enthusiast Magazine

Wine Enthusiast is a leading provider of wine, spirits, and beer content as well as a major retailer of wine accessories. Their website offers one of the largest sets of online content in the industry and their magazine is a leader in the space as well. They are the largest retailer of wine accessories online and continue to innovate in the space year over year.

Trellis developed a new website for Wine Enthusiast that

has a simplified navigation and immersive layouts offering a 360-degree view of any topic. The site is built with the WordPress CMS and Zurb's Foundation framework to be fully responsive and accessible on any device. We've completely revamped the search and it is accessible from anywhere on the Website. The new site allows both the novice and expert alike to find articles and access more than 190,000 wine, beer and spirit ratings and reviews.
Yogibo Image

Yogibo

Yogibo needed a new eCommerce site that had a custom rooms feature that was also fluid responsive. They need a solution that would bring them forward digitally and help them support their growing eCommerce needs. They also need to migrate all their data from an older Magento version to a new Magento installation in the process.

Privé Revaux Eyewear offers unparalleled quality eyewear with a style unmatched for the 29.99 price point. Founder and serial entrepreneur David Schottenstein has partnered with celebrity visionaries Jamie Foxx, Hailee Steinfeld, Ashley Benson, as well as VP of Celebrity Relations Dave Osokow and Creative Directors Rob Zangardi and Mariel Haenn to build an incredibly explosive brand. Prive Revaux is rapidly becoming a market

disrupter in the polarized frames market and will certainly grow into a market leader in years to come.

Prive Revaux had recently migrated to Magento 2 and was experiencing some major pain points when it came to stability as well as the ability to execute on new functionality quickly. They were struggling to get the agency bandwidth they needed as well as the quality of development needed to grow their online store.

Roche Technologies Image

Roche Technologies

Kapa Biosystems is a leading biotechnology company in the greater Boston area that specializes in next-generation sequencing. Recently they have been acquired by Roche Technologies, one of the largest biotech companies in the world. As a leader in the space, they are constantly innovating in new industries and creating new products.

Trellis moved their website to a new hosting package in order to stabilize the hosting

situation. We also improved the search functionality and other features to grow the website. We launched a new Canada website and updated all the websites for the new Roche functionality and content.
Foster Grant Image

Foster Grant

Foster Grant is part of the FGX family that owns a collection of retail brands. Since the 1960s, Foster Grant has been selling to both the hottest actors and actresses in Hollywood and the mainstream American consumer. The brand has evolved each decade to include new styles and transforms the way we buy glasses.

Foster Grant was on an aging Magento 1.x platform and need to migrate to Magento 2.0. The goal was to build a

strong Magento 2 infrastructure that they could use to build out the multisite brands that would all live on one platform. They had complex EDI integration needs and a lot of data to transfer.

Reviews

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Magento Integration for UV Protective Clothing Manufacturer

“They have a pretty wide variety of talents from their team they can draw from.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2019 - Ongoing
Project summary: 

Trellis provides Magento development services for an apparel company. Their work includes designing new sites, bug fixes, and implementing new functionality with existing sites.

The Reviewer
 
51-200 Employees
 
Minneapolis, Minnesota
Senior Web Develop, Apparel Company
 
Verified
The Review
Feedback summary: 

Trellis’ work has met expectations time and time again. Communicative and skilled, the team always finds solutions for complex issues. Customers can expect an accessible team that’s highly scalable and organized.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior web developer at an apparel company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

We hired them to help us run our Magento-based website.

SOLUTION

What was the scope of their involvement?

They’ve done a lot of things for us since we have them on retainer. They’ve helped us with everything from designing new sites, bug fixes, to implementing new functionality with existing sites.

What is the team composition?

I’m in regular contact with three members of their team and they sometimes bring in others, depending on the scope. There’s the CEO, a project manager, and a lead developer.

How did you come to work with Trellis?

They were hired before I came on board. We had two previous vendors that I know were unsatisfactory.

What is the status of this engagement?

We began working together in August 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Whenever we assign them problems they always find solutions. They’ve definitely saved us a lot of time because we haven’t had to hire as many internal developers. I like how flexible they are, and we can scale up and down as needed with a development team assigned to our websites.

How did Trellis perform from a project management standpoint?

They do well. We have weekly check-ins, and they never disappear. I’m always kept up to date with what they’re working on, and they give pretty good estimates for how long things will take. We’ll rarely go over budget. We communicate through conference calls, Slack, and email.

What did you find most impressive about them?

I like that they’re very accessible and responsive. They have a pretty wide variety of talents from their team they can draw from. They’ve got backend developers, frontend developers, and Magento cloud experts. There are very few problems that they wouldn’t be able to consult another member of their team on.

Are there any areas they could improve?

No, nothing comes to mind. There have been difficult bugs, but we’ve been able to work together to figure them out because of their strong sense of communication and project management resources.

Do you have any advice for potential customers?

My advice is to understand what you want before contacting them. Once you’re able to communicate your needs to Trellis, you’ll be in good shape.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website and E-Comm Dev for Italian Homegoods Distributor

“Their agility in shifting tasks as needs change throughout the project was important to us.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2019 - Ongoing
Project summary: 

Trellis migrated their luxury Italian products partner’s platform from Magento to Shopify. They also built a completely new product from scratch using Ruby and JavaScript. The relationship is ongoing.

The Reviewer
 
11-50 Employees
 
North Carolina
E-Commerce Manager, Italian Homegoods Distributor
 
Verified
The Review
Feedback summary: 

Since the start of the relationship, the company’s site traffic has increased tenfold. Also causing a 20% increase in sales, the team consistently adds value by demonstrating flexibility and transparency in all their work. Additionally, they complete assignments on time and according to budget.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager of a luxury manufacturer and importer of Italian handmade home goods, flatware, dishes, and linens.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

We moved from a Magento to Shopify and rebuilt the entire website and e-commerce platform.

SOLUTION

What was the scope of their involvement?

We contacted them about migrating data and building an entirely new site on Shopify. They onboarded by asking us about what we needed, putting together assets, and designing the product. We decided on a timeline and provided wireframes.

They built the platform from scratch, implementing the tech stack and site framework. Their team used Ruby and JavaScript to create the site. Now, they continue to support and further implementation.

What is the team composition?

I worked with 8–10 people from their team.

How did you come to work with Trellis?

They were recommended by Shopify Plus as a partner. We liked their previous work, their willingness to accommodate our needs, and their understanding of our company. Other candidates didn’t give us all that.

How much have you invested with them?

We’ve spent close to $100,000 with them.

What is the status of this engagement?

We started working together in April 2019, and their work with us is ongoing. The site launched in August 2019, though.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Year-over-year, we’ve had a 20% increase in sales. Our traffic has increased tenfold. 

How did Trellis perform from a project management standpoint?

They’ve been on budget every time.

What did you find most impressive about them?

They’re a flexible team, understanding how to meet our needs on time and on budget. Their agility in shifting tasks as needs change throughout the project was important to us.

Are there any areas they could improve?

No, it was a great experience.

Do you have any advice for potential customers?

Be transparent and open at the start of the project. They weren’t afraid of providing their opinion to improve the overall quality of work. Even if it was at their expense, they let us know where we could save money.

5.0
Overall Score The experience was excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything was on time.
  • 5.0 Cost
    Value / within estimates
    They did great work and stayed on budget.
  • 5.0 Quality
    Service & deliverables
    They worked within our given parameters, delivering the products on time.
  • 5.0 NPS
    Willing to refer
    They’re a great team.

Shopify Plus Dev for Consumer Products Company

"I would work with them again and have recommended them to other people."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 - Ongoing
Project summary: 

Trellis is a full-solution creative and UX partner for a consumer goods company as they move their website from NetSuite to Shopify Plus. They apply existing branding to new wireframes and modern design elements.

The Reviewer
 
11-50 Employees
 
Bedford, Massachusetts
Manager, Digital Marketing & E-Commerce, Consumer Goods Company
 
Verified
The Review
Feedback summary: 

With results that already instill confidence, the project is on track for launch. Project management is praiseworthy, while the Trellis team makes recommendations for improvements and expands their offerings.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of digital marketing and e-commerce for a consumer goods company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

We needed to build a website. Our old, legacy NetSuite site had pain points for us. We’re switching to Shopify Plus for its user-friendly platform.

SOLUTION

What was the scope of their involvement?

They run the whole project’s creative, UX, and integration with the NetSuite ERP system. They help with animations and graphics, all the web building, and some copywriting and proofreading. They’re a full-solution partner.

The new site is user-friendly, slick, and modern, exactly what you would expect for a cutting-edge company. The pictures, language, and calls to action are crisp, and we’ve solved cart issues. They’ve done a good job sticking with our existing brand. We provided a huge array of visual assets that they used in the wireframes and designs they built.

What is the team composition?

We have a team of at least four on this project. Kyle (Director of Client Services, Trellis) is one of the best project managers I’ve ever worked with. I’ve also worked with their designer, Steve (Senior UX Engineer, Trellis) firsthand, while Isaiah (CEO, Trellis) initiated the project. I communicated briefly with John (CTO, Trellis) on technical points. All are great to work with.

How did you come to work with Trellis?

They were recommended to us by another e-commerce platform and were one of six companies that completed our RFP for the project.

What is the status of this engagement?

We started working together in November 2017 and are on track to meet our launch date in April 2018, as agreed upon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results are fabulous and I couldn’t be happier. We still have things to fix and tweak before we launch, but I’m confident we’ll meet our timeline. We’re waiting on a NetSuite connector from a third party, but could otherwise launch now. Kyle is managing all of our third-party relationships related to this website and has been wonderful.

How did Trellis perform from a project management standpoint?

I’d give them 11 out of 10. They go above and beyond to make the process easier. They make recommendations and provide instructions for new apps and downloads. We communicate mainly via Slack, weekly calls, and email.

What did you find most impressive about them?

They’re in expansion mode, and their offerings continue to improve. I would work with them again and have recommended them to other people. They’re a great team and can handle anything.

Are there any areas they could improve?

Theoretically, they could have done more with copywriting, but they provided everything in the RFP. I should have expanded that in the proposal, so that’s more a fault on my side.

Do you have any advice for potential customers?

Don’t be shy. Be frank and tell them what you want; they won’t be offended if you don’t like something. If you want to stick to your timeline, be quick to follow through with their requests. We work well together because we respond to each other and think similarly.

4.5
Overall Score There’s always room for improvement, but they’re top-notch.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have.

Magento Dev for Sporting Goods Company

"I would definitely recommend them."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2016 - Oct. 2017
Project summary: 

Trellis provided front- and backend modifications to a Magento template to create a retail website. The solution highlights products and includes a complex order processing system.

The Reviewer
 
11-50 Employees
 
Shirley, Massachusetts
Brad Jurga
Creative Director, All-Star Sporting Goods
 
Verified
The Review
Feedback summary: 

The new website functions as a dramatic improvement over the previous site. With a streamlined layout and intuitive CMS, it will cut long-term costs. Trellis’ responsive team served as a reliable partner, working to identify solutions to any challenge.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m with All-Star Sporting Goods, a niche company that specializes in baseball equipment and works with major league athletes. In my role, I do everything from player development to coordinating with retailers to overseeing the creation of our website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

Our previous online retail site was hosted by Shopatron. We found the platform too expensive, so we wanted to shift to Magento and needed developers to build the new site.

SOLUTION

What was the scope of their involvement?

Our main priority was to have an online store that includes images and videos to highlight our products while making it easy for customers to shop and make purchases. Trellis made our entire website.

They started with a Magento template and then made modifications to meet our needs. While we provided graphics and content, Trellis designed the frontend. They created the backend systems to coordinate our order processing. They’ve also installed a few add-ons to improve our invoicing and organization of various shipping components.

What is the team composition?

I worked directly with Jeff (Project Manager, Trellis) and John (CTO, Trellis). Toward launch, I also worked with Isaiah (CEO, Trellis), who did a lot of the behind-the-scenes work.

How did you come to work with Trellis?

They were recommended by Magento.

How much have you invested with them?

We spent a little over $50,000 on the development. Our previous platform took 10% of every order, so this will be a very cost-effective change for us.

What is the status of this engagement?

The bulk of the project took place between December 2016–October 2017, though we still reach out to them for general maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our previous site had certain limitations. Individual items couldn’t be grouped together, and users shopping for a batting helmet, for instance, had to navigate multiple pages to view every option. Our new site has an improved layout and is much easier to manage, allowing us to conveniently modify prices and product descriptions.

Trellis also did a great job addressing a few Magento glitches we experienced soon after launch. Our site now runs very smoothly.

How did Trellis perform from a project management standpoint?

It was very easy to work with them. I conducted weekly calls with Jeff to touch base and make sure we were all on the same page. Any phone calls had to be scheduled ahead of time via email. This was a bit of an adjustment for me, but they were always very responsive, so it was never an issue. Additionally, Trellis could have completed the project sooner, but there were delays on our end.

What did you find most impressive about them?

They've been a reliable partner. If we have questions, comments, or concerns, they're available and work to find a solution. We sometimes reach out to them with things outside their area of expertise, but they still do their best to provide an opinion. I would definitely recommend them.

Are there any areas they could improve?

It would help if they had a deeper understanding of the platform, especially in terms of creating an online store. There was a lot that we had to figure out internally regarding order processing. Trellis works on a number of platforms and typically focuses on design, but knowing the ins and outs of Magento would allow them to better serve the specific needs of their clients.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Design for IT Consultancy

“Our new web presence reflects our professionalism and values and gives us a boost of confidence.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2016 - Ongoing
Project summary: 

Trellis spearheaded web architecture and aesthetics to upgrade the online tools and capabilities of an IT consultancy. They built a new site from scratch in WordPress, optimizing it for HubSpot and Salesforce.

The Reviewer
 
11-50 Employees
 
Foxboro, Massacusetts
VP Sales & Business Development for IT Consultancy
 
Verified
The Review
Feedback summary: 

Designed to handle large initiatives with big companies, they accommodated a small team with enthusiasm. The new materials elevate the business and increase prospects for future contracts. Trellis focuses on visuals and provides deluxe solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of sales and business development for an IT consultancy. We provide management and infrastructural support services—including helpdesk support and cybersecurity compliance—for small and medium-sized businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

We wanted to grow the company and keep up with changing consumer behaviors we identified. We desperately needed to upgrade our website to take advantage of tools and capabilities we needed for business development.

SOLUTION

What was the scope of their involvement?

We discussed our strategy for long-term business development initiatives. They spearheaded the aesthetic architecture of the website and worked with our marketing director and me to make sure we had a strong foundation. We wanted to transition to services like HubSpot or Salesforce and needed their help to be in the best position to take advantage of the full functionality of those resources.

After we explained our company’s makeup, they accommodated our limited human resources and invested time and effort to make sure the project was successful. Previously, our entire web presence amounted to an online brochure, with no ongoing development or clear marketing objectives. They scrapped our old website and began again from scratch in WordPress. They cleaned it up and made it mobile-friendly. We’re incorporating chat features and a scoring system between HubSpot and our site to get a better understanding of the day-to-day client experience. We can use those metrics and analytics to have a more meaningful discussion about what’s important for our customers. Moving forward, we have a few projects and initiatives planned for the coming years, including marketing and content development efforts.

What is the team composition?

I worked directly with three or four people on their side, maybe more indirectly. We have an open, collaborative environment. Whenever we work together, I can reach out to the developer. We never have issues with communication or experience any of the nightmares we’ve encountered with other outsourced teams.

How did you come to work with Trellis?

We first met about five or six years ago at a tradeshow. They weren’t the right fit for us at the time, but a couple of years ago we considered companies who could help with our website. Since the time we met, they checked in with us routinely to see if we needed their services. We set up a time and they convinced us that they were our best choice.

How much have you invested with them?

We invested close to $30,000.

What is the status of this engagement?

We started working together around May 2016. Now, we work with them quarterly or on an as-needed basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, we’re very happy with the reception from perspective and existing clients. It’s encouraging to come to meetings with clients who have printed copies of your published content and are ready to talk about the services that interest them. They’ve really helped us get the next level in our business. Our new web presence reflects our professionalism and values and gives us more confidence. We’re trying to get our internal team to share the content and boost our sales and marketing methodology.

How did Trellis perform from a project management standpoint?

Setting and managing expectations is clearly important to engineers. Sometimes, we had to reiterate that functionality was more important than aesthetic. This was never a negative, but we occasionally had to realign and make sure our primary objectives matched what they envisioned.

We’ve met a few times in person. Since we do intimate IT work, we typically meet on-site. It’s important that our customers know who they’re working with. Most of our everyday correspondence is by phone and email.

What did you find most impressive about them?

They’re experts in e-commerce and focus on that side of things. I’m not the most aesthetically oriented, but have high expectations for speed and effectiveness. They’re a great team to work with and very enthusiastic about the work they do.

Are there any areas they could improve?

I don’t have anything negative to say about them. I would encourage them to tighten up their sales and business development to focus more on clients that fall within their core wheelhouse of competencies and abilities. We’re a small business, and they offer a higher-level product than we really need.

Do you have any advice for potential customers?

They’re designed to handle big opportunities with larger companies. They provide deluxe solutions and might not be the most appropriate option for startups or small firms with limited resources.

4.5
Overall Score They’re a good, responsive team.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    They are a high-level company. I would refer them to anybody with a serious e-commerce presence looking to make the most of their investments.

Shopify Migration & Dev for Fashion & Apparel Site

"They were a responsive and efficient team. I enjoyed working with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Feb. 2018
Project summary: 

Trellis migrated an e-commerce website to Shopify. Backend development automated processes for order confirmations and shipment tracking.

The Reviewer
 
51-200 Employees
 
New York, New York
Maria Henderson
Director of E-Commerce, Fashion and Apparel Distributor
 
Verified
The Review
Feedback summary: 

Trellis displayed a genuine interest in aligning development to the specific e-commerce needs. The team’s expertise and responsiveness created a seamless process that maintained value for cost. Customers can expect service that’s both personal and efficient.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the e-commerce director. I headed up any new initiatives for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

We wanted to switch from Magento to Shopify, but didn’t have the in-house capabilities. Our developers were overseas and didn’t communicate very well, likely due to the language barrier. As a result, we hired Trellis to execute the transition.

SOLUTION

What was the scope of their involvement?

Our main contact helped us compare the benefits of Shopify and Magento 2 before we chose the former. We provided documentation from our previous electronic data interchange (EDI) integration with Magento. They developed our backend to connect our website and enterprise resource planning (ERP) system. Trellis also integrated our EDI, which automated order transmissions and tracking to the customer.

The entire process lasted two weeks. Our team did most of the design work. My previous e-commerce experience helped keep the scope standard.

What is the team composition?

There were three-to-four team members. I communicated with developers in addition to the project managers.

How did you come to work with Trellis?

I did a Google search and vetted a couple different candidates for the position. Trellis stood out because they were very attentive, which is what I needed at the time.

How much have you invested with them?

We spent no more than $15,000.

What is the status of this engagement?

We signed with them in November 2017; there was a gap before work started in January 2018. The engagement ended in February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The process flowed perfectly; we were all happy with it. After having many issues with Magento, Trellis made the Shopify setup feel seamless.

How did Trellis perform from a project management standpoint?

We communicated primarily via email. Someone always responded within a couple of hours, if not quicker. That responsiveness was great because I didn’t want to wait for a developer to get back to me. There were also a few in-person meetings that gave the project a personal touch.

What did you find most impressive about them?

From the start, they were very helpful with quotes and customer service. Trellis listened to me, but also gave me useful options to consider. They were a responsive and efficient team. I enjoyed working with them.

Are there any areas they could improve?

No. I can’t see any flaws in comparison to other developers I’ve engaged.

Do you have any advice for potential customers?

It’s preferable to have concrete ideas, but Trellis does a great job making the client aware of their options. They help the client make informed choices.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re more expensive than others, but their efficiency and responsiveness justified the price.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce & Web Dev for Smart Home Company

"[T]hey were able to develop something that works for our business. ... it’s definitely been a worthwhile investment."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2016 - Ongoing
Project summary: 

Trellis developed an e-commerce platform using Magento and later completely rebuilt the platform using Shopify. They added a preorder feature and also continually update a WordPress website.

The Reviewer
 
51-200 Employees
 
San Francisco, California
Monika Aufdermauer
Head of Customer Operations, August Home
 
Verified
The Review
Feedback summary: 

Moving the platform to Shopify doubled conversion rates due to the increased site speed Trellis provided. Always communicative, they foster trusted business relationships and work diligently towards realistic solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of customer operations for August Home. We’re a smart home company that manufactures hardware and develops software. I oversee customer support, marketing operations, web development, and e-commerce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Trellis?

We needed developers to complete our e-commerce platform when the previous development team opted to stop using Magento.

SOLUTION

What was the scope of their involvement?

They've done quite a bit for us at this point. They developed and updated our Magento platform. Once that was completed we researched moving to another platform to facilitate quicker development cycles. We decided to move to Shopify and had Trellis develop that platform from the ground up. They added preorder functionality that allows customers to place orders that wouldn’t ship for an extended period of time.

Then, I began to oversee web development and wasn’t happy with the firm we had in place for that. Now, Trellis enhances and adds new functionalities to our WordPress site. They’ve also done some development for our Desk.com knowledge base site.

What is the team composition?

There’s a lead developer that I communicate with directly, and a project manager that gets copied to those emails. I’ve only interacted with four or five of their team members, but I know they have a larger team working on the site.

How did you come to work with Trellis?

We found them by researching Magento developers. We cycled through three teams before interviewing Trellis. Considering the negative experiences we’ve had with other companies, we decided to give them a try and stayed with them ever since.

How much have you invested with them?

We’ve spent roughly $50,000, maybe a bit more.

What is the status of this engagement?

We started working together in April 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our overall conversion rate more than doubled after the moving from Magento to Shopify. A lot of that came from Trellis’s feedback and site speed enchantments. We discussed all of the options available to us, and they were able to develop something that works for our business. Based on results, it’s definitely been a worthwhile investment.

How did Trellis perform from a project management standpoint?

They're outstanding considering I’ve given them some super aggressive deadlines. They do their best to meet those deadlines and let me know when it’s not possible. We use Slack as our day-to-day communication channel.

What did you find most impressive about them?

The biggest difference between them and all of the other agencies we've used over the years is their ability to communicate.

Are there any areas they could improve?

No. I’ve been super happy with our work with them.

Do you have any advice for potential customers?

I’d say over communicate. They do well with super clear expectations.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've done six or seven referrals for them over the last few months.