TransPacific Software Pvt. Ltd

BACKGROUND

Please describe your company and position.

I am the Director of Autumn and May

Describe what your company does in a single sentence.

Autumn and May is an independent jewellery retail business based in Greenwich, specialising in engagement rings, wedding rings, bespoke jewellery and contemporary designer jewellery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish?

• A Shopify Website
• Ring builder integration
• Diamond Feed Integration
• Jewellery Service Software

SOLUTION

How did you find TransPacific Software Pvt. Ltd?

Referral

Why did you select TransPacific Software Pvt. Ltd over others?

• Referred to me
• Company values aligned

How many teammates from TransPacific Software Pvt. Ltd were assigned to this project?

11

Describe the scope of work in detail. Please include a summary of key deliverables.

TransPacific Software has supported the ongoing development of our jewellery e-commerce website and Shopify platform. The scope of work has included website development, bespoke Shopify applications and integrations, including our diamond feed and ring builder, as well as a number of custom features specific to our business and the jewellery industry. They have also provided ongoing technical support, troubleshooting and development as our requirements have evolved. Key deliverables have included a reliable and functional e-commerce website, successful integration of bespoke applications and practical technical solutions tailored to our business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has improved our website functionality and reliability through bespoke Shopify integrations, while also helping us provide a more informed, efficient and improved customer service experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been very good. They are responsive, communicate clearly and always do their best to deliver on time. They listen to our needs and are quick to find practical solutions when required.

What was your primary form of communication with TransPacific Software Pvt. Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of the jewellery industry and e-commerce, combined with strong technical knowledge. They understand our ideas and are able to turn bespoke requirements into practical solutions.

Are there any areas for improvement or something TransPacific Software Pvt. Ltd could have done differently?

Nothing significant comes to mind. We’ve had a very positive experience overall, and whenever any issues have come up, the team have been responsive and worked with us to resolve them.

BACKGROUND

Please describe your company and position.

I am the Founder, CEO of a jewelry store.

Describe what your company does in a single sentence.

Brick and Mortar Jewelry Store 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish?

• Build an E-comm Platform

SOLUTION

How did you find TransPacific Software Pvt. Ltd?

Referral

Why did you select TransPacific Software Pvt. Ltd over others?

• Pricing fit our budget
• Company values aligned

How many teammates from TransPacific Software Pvt. Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full Scale, from scratch e-comm platfrom.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been excellent from start to finish. Timelines were clearly communicated and consistently met, with deliverables arriving on schedule or sometimes even ahead of expectations. They kept everything highly organized, giving me regular updates and ensuring I always knew the status of the project. What impressed me most was how responsive they were to my needs—whether it was a small change, a big pivot, or just a quick clarification, they always listened carefully and acted quickly. I never felt like I was waiting around or being left in the dark; instead, I felt supported and confident that my project was in capable hands.

What was your primary form of communication with TransPacific Software Pvt. Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with this team has been nothing short of outstanding. From the very beginning, they demonstrated an impressive ability to take my ideas, challenges, and goals and transform them into real, innovative solutions. Their communication is excellent—clear, prompt, and proactive at every step of the process. I always felt like I knew where things stood, and any time I had a question or concern, they were quick to respond and resolve it with patience and professionalism.

They’ve consistently gone above and beyond in their work, showing not only deep technical expertise but also a genuine commitment to creating an exceptional product and customer experience. Every problem I presented was solved thoughtfully and thoroughly, often with creative approaches that I hadn’t even considered. They were accommodating to changes, flexible with adjustments, and truly invested in making sure I was happy with the final result.

Special shoutout to Keerti, Laxman, and Prashant—their dedication and attention to detail really stood out. They took ownership of their work, were always available to collaborate, and brought a level of care that made me feel like my project was as important to them as it was to me.

We are just about finished with this project, and I already know I want to keep them as a lifelong partner for this website. In fact, I’ve decided to continue working with them on building out another one of my companies’ websites as well. That should tell you everything you need to know about the trust and confidence they’ve earned from me.

Overall, this is one of the best development teams I’ve ever worked with. They combine technical skill, innovation, and world-class customer service in a way that’s very rare to find. I wouldn’t hesitate to recommend them to anyone looking for a reliable and talented development partner.

Are there any areas for improvement or something TransPacific Software Pvt. Ltd could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Robinhood Diamonds

Describe what your company does in a single sentence.

We are an affordable luxury jewelry company. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish?

• E-commerce website

SOLUTION

How did you find TransPacific Software Pvt. Ltd?

Referral

Why did you select TransPacific Software Pvt. Ltd over others?

Referred to me

How many teammates from TransPacific Software Pvt. Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Some deliverables include custom ring, earring, and pendant builder. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Without the development company, our website would not be up and running. Making all the builders make our website easy to work with and funtctional to our customers. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Not only did the development team have a dedicated project manager (which was not the same with other companies we have worked with in the past), every project is delivered on time and exactly how we wanted. Every problem or change we want was addressed promptly and efficiently. Communication was very important to us and they only exceeded expectations, but made us feel like they were right in the office with us. 

What was your primary form of communication with TransPacific Software Pvt. Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Again, we cannot say how great the team was and especially the dedicated project manager. Our company feels like the organization and communication was unlike other companies we have worked with in the past. We can not recommend this them enough. 

Are there any areas for improvement or something TransPacific Software Pvt. Ltd could have done differently?

There is not anything we can think of to change about this team. 

BACKGROUND

Please describe your company and position.

I am the Owner of Diamond Engagement Rings ZA

Describe what your company does in a single sentence.

Jewellery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish?

• Web Design
• Diamond Listing API
• Site Speed

SOLUTION

How did you find TransPacific Software Pvt. Ltd?

Online Search

Why did you select TransPacific Software Pvt. Ltd over others?

High ratings

How many teammates from TransPacific Software Pvt. Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jewellery Website Development 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster better site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time. Always helpful.

What was your primary form of communication with TransPacific Software Pvt. Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their level of expertise was impressive.

Are there any areas for improvement or something TransPacific Software Pvt. Ltd could have done differently?

No 

BACKGROUND

Introduce your business and what you do there.

I'm the president of DW Diamonds, a jewelry company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish for DW Diamonds?

We needed to build a functioning website.

SOLUTION

What was the scope of their involvement?

TransPacific Software Pvt. Ltd designed, built, tested, and delivered our website. The team also integrated a vendor.

What is the team composition?

We worked with 2–5 teammates from TransPacific Software Pvt. Ltd.

How did you come to work with TransPacific Software Pvt. Ltd?

Someone referred TransPacific Software Pvt. Ltd to us. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, and they did good work.

What is the status of this engagement?

We worked together in January–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Users said the website was easy to use, and we saw a 500% increase in sales that was sustained over time.

How did TransPacific Software Pvt. Ltd perform from a project management standpoint?

We primarily communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We were impressed with TransPacific Software Pvt. Ltd's development skills.

Are there any areas they could improve?

There was nothing they needed to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a jewelry retail company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish for your retail jewelry company?

We needed help creating a functional and professional ring builder website.

SOLUTION

What was the scope of their involvement?

TransPacific Software Pvt. Ltd has helped us develop a robust ring builder website that perfectly suits our needs at an appropriate price. The website includes diamond feed connections, the ability to handle many jewelry product variations, and the ability to add features without crashing the website. Additionally, the website is easy to use and maintain.

What is the team composition?

We’ve been working with three support members from TransPacific Software Pvt. Ltd.

How did you come to work with TransPacific Software Pvt. Ltd?

I found TransPacific Software Pvt. Ltd through industry connections and chose them because I felt they were the right fit for my needs.

What is the status of this engagement?

We started working together in June 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All of our website requests have been fulfilled. Moreover, the TransPacific Software Pvt. Ltd team has been able to easily understand and achieve our requests.

How did TransPacific Software Pvt. Ltd perform from a project management standpoint?

TransPacific Software Pvt. Ltd has provided great customer service and time management. Regarding communication, we use WhatsApp, email, and video calls.

What did you find most impressive about them?

TransPacific Software Pvt. Ltd has been extremely helpful and easy to work with. Additionally, they suggest alternative methods to achieve our goals if our ideas aren’t possible.
Are there any areas they could improve?

No.

BACKGROUND

Please describe your company and position.

I am the Product Manager of a jewelry retailer. 

Describe what your company does in a single sentence.

We're selling high-end, customized fine jewelry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish?

• Relaunching website via Shopify, without loss of traffic or conversion
• Enabling custom backend processes

SOLUTION

How did you find TransPacific Software Pvt. Ltd?

• Referral
• Other

Why did you select TransPacific Software Pvt. Ltd over others?

Good value for cost

How many teammates from TransPacific Software Pvt. Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Transpacific on a full website relaunch, moving from a custom-coded setup to Shopify. This was a big project for us, especially because transferring all of our existing content was tricky due to the old system. They managed the migration smoothly and made sure nothing was lost along the way. Beyond the relaunch itself, the team built custom backend features that really streamlined our internal processes. What impressed us most was how carefully they handled the SEO side of things — one of our main goals was to switch to Shopify without losing any of our rankings, and they pulled it off perfectly. The collaboration has now continued into ongoing maintenance and optimization. Communication has been easy throughout: we had a dedicated project manager, but also direct access to the tech team. Weekly update calls, plus quick replies on WhatsApp and Basecamp, made the whole process transparent and stress-free. Overall, the move to Shopify has helped us significantly reduce risk and costs, while giving us a much more stable and scalable setup. I’d definitely recommend Transpacific to anyone looking to relaunch or optimize their ecommerce website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome we were looking for was a smooth transition from our custom-coded site to Shopify without losing SEO performance — and that was a complete success. Our rankings and organic traffic remained stable, which was a major concern going into the project.

Another key result was a clear reduction in risk and ongoing costs. By moving to Shopify, we no longer rely on custom code that only a handful of developers could maintain, and updates are now much easier and faster to handle.

On the operations side, the custom backend features the team built have streamlined internal processes and reduced the amount of manual work needed. This has freed up time for our team and made day-to-day management much more efficient.

Overall, the project delivered exactly what we needed: stability, cost-effectiveness, and a system that supports our growth going forward.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was clear and well-structured. We had a dedicated project manager who kept everything organized, while still having direct access to the tech team whenever needed. We had weekly update calls to stay aligned, and day-to-day communication via WhatsApp and Basecamp was quick and responsive.

They consistently delivered on time, and when we had new requests or adjustments, they were flexible and found solutions quickly. The combination of structured planning with easy, approachable communication made the whole process smooth and stress-free.

What was your primary form of communication with TransPacific Software Pvt. Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was how they combined technical expertise with a very down-to-earth and approachable way of working. Migrating from a fully custom-coded site to Shopify while protecting SEO was a complex challenge, but they handled it with confidence and precision.

At the same time, their communication style stood out — the mix of having a project manager for structure, plus direct access to the developers, made everything feel transparent and collaborative. It never felt like we were “just another client,” but rather that they were genuinely invested in the success of our project.

Are there any areas for improvement or something TransPacific Software Pvt. Ltd could have done differently?

There weren’t any major issues, but if I had to point out areas for improvement, I’d say that sometimes it wasn’t entirely clear how long certain tasks would take — I had to ask proactively to get that clarity. Also, while Basecamp worked fine, I personally would have preferred a kanban-style project board to get a better overview of progress, priorities, and blockers at a glance.

That said, what really stood out to me was how open the team was to feedback. Whenever I requested a change in how we worked together — for example, adding weekly calls — they were flexible and immediately implemented it. That willingness to adapt to our preferred style of collaboration was a big plus and made the partnership feel smooth and supportive overall.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of AFOI MAKRIADI, a jewelry and diamond manufacturing and selling company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TransPacific Software Pvt. Ltd?

I needed a custom solution for my jewelry website.

SOLUTION

What was the scope of their involvement?

TransPacific Software Pvt. Ltd. created a new website from scratch and upgraded my old website. The websites have a custom ring, pendant, and earring builder with a selection of thousands of diamonds and gemstones. Their work includes website development and design, SEO, and multilingual capabilities.

What is the team composition?

We worked with 3–4 teammates from TransPacific Software Pvt. Ltd.

How did you come to work with TransPacific Software Pvt. Ltd?

I found them through an online search. They looked very specialized in what they do, so I chose them.

What is the status of this engagement?

The first website was developed between May–July 2023. The second website started in May 2025 and is currently in progress.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sales and traffic have increased, and we’ve brought many new customers to my store.

How did TransPacific Software Pvt. Ltd perform from a project management standpoint?

We communicate via Basecamp, email, and WhatsApp. TransPacific Software Pvt. Ltd. delivers on time and responds well to my needs. I’m satisfied with their project management.

What did you find most impressive about them?

TransPacific Software Pvt. Ltd.’s expertise in jewelry website building is impressive.

Are there any areas they could improve?

They could give a little more guidance on some things, but the work has been satisfactory in general.

BACKGROUND

Please describe your company and position.

I am the Manager of FAR INNOVATIONS LLC

Describe what your company does in a single sentence.

Diamonds and jewelry e-commerce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish?
Integrating Ring Builder

SOLUTION

How did you find TransPacific Software Pvt. Ltd?

Online Search

Why did you select TransPacific Software Pvt. Ltd over others?

Technical Expertise

How many teammates from TransPacific Software Pvt. Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired TPS to integrate ring builder into my e-commerce website. The challenging part was to customize the ring builder acording to the existing design and look. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful and seamless integration of the ring builder into an existing e-commerce website built on WP/Woo

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, deliverables were met successfully. Might have taken a bit longer, but given the complexity this can be expected and I cannot complain.

What was your primary form of communication with TransPacific Software Pvt. Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

Their focused technical expertise. They're specialists and niche in a way that makes them more aware of challenges, and given their experience of developing in the same niche, their technical expertise is great. You save a lot of time working with a company that is niche and deals with a lot of diamond and jewelry-related projects.

Are there any areas for improvement or something TransPacific Software Pvt. Ltd could have done differently?

Providing responsive Figmas along with desktop version figmas would be great. 

BACKGROUND

Please describe your company and position.

I am the Founder of Kiera wang fine jewellery

Describe what your company does in a single sentence.

Recommended by a diamond supplier

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TransPacific Software Pvt. Ltd to accomplish?

• Lab diamond integration

SOLUTION

How did you find TransPacific Software Pvt. Ltd?

Referral

Why did you select TransPacific Software Pvt. Ltd over others?

Referred to me

How many teammates from TransPacific Software Pvt. Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lab diamond integration 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The diamond integration has been expertly executed and is highly effective for jewelry e-commerce. The team possesses extensive experience in this area, will definitely come back for more integration 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with TransPacific Software Pvt. Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Extensive knowledge about Jewellery 

Are there any areas for improvement or something TransPacific Software Pvt. Ltd could have done differently?

None