ToTheNOC

BACKGROUND

Introduce your business and what you do there.

I’m the COO of S&F Corp., an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ToTheNOC?

We needed help with server management and security.

SOLUTION

What was the scope of their involvement?

ToTheNOC provided us with initial server setup and ongoing maintenance. The team also offered monthly monitoring services, virtual machine (VM) management, networking, and firewall services.

What is the team composition?

We worked with one teammate from ToTheNOC.

How did you come to work with ToTheNOC?

We found ToTheNOC through an online search and Upwork. We chose them over other options because they had high ratings.

How much have you invested with them?

We spent >$80,000 with them.

What is the status of this engagement?

We worked together from June 2017-September 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ToTheNOC's work helped us reduce downtime by 70% and gave us peace of mind. The team also provided flexibility in their hours and the ability to work longer hours for certain projects. Moreover, they were able to respond within a short time, which lightened the load for our internal team.

How did ToTheNOC perform from a project management standpoint?

ToTheNOC delivered on time 90% of the time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

ToTheNOC was willing to give recommendations and suggestions beyond what we originally requested. 

Are there any areas they could improve?

Better reporting and updates (which I believe they have updated their deliverability on this)