Total Secure Technology

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of Elk Grove Adult Community Training, a nonprofit that provides daily support, education, and vocational training for adults with intellectual and developmental disabilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Total Secure Technology to accomplish for your non-profit organization?

We needed great IT services and to manage our network without hiring an in-house person.

SOLUTION

What was the scope of their involvement?

Total Secure Technology provides ongoing managed IT services for us. Their responsibilities include the proactive monitoring, maintenance, administration, and support of our technology environment across multiple locations.They manage and support our IT environment, including Microsoft 365, Windows servers and workstations, network infrastructure, cybersecurity systems, backups, and end-user support. Key deliverables include proactive monitoring and maintenance, help desk support, patch management, endpoint security, backup oversight, network administration, security assessments, and ongoing technology reporting.

What is the team composition?

We work with 2–5 teammates from Total Secure Technology.

How did you come to work with Total Secure Technology?

They were referred to me. I chose them over other options because they had high ratings, were close to my geographic location, had pricing that fit our budget, had a great culture fit, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We started working with them in January 2012, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our project with Total Secure Technology has resulted in a more secure, stable, and proactively managed IT environment for our organization. Key outcomes include improved cybersecurity protections, ongoing monitoring and maintenance of critical systems, successful patch and update management, reliable backup oversight, and support for cyber insurance and security compliance requirements.Additionally, monthly reporting and system health reviews have helped provide visibility into our technology environment, allowing us to identify and address issues before they can significantly impact our operations.While we don’t formally track specific KPIs, Total Secure Technology has helped us improve system reliability, cybersecurity, and operational efficiency through proactive monitoring, patch management, endpoint protection, backup oversight, and responsive technical support. We’ve experienced a stable IT environment with few security issues, ongoing maintenance of critical systems, and timely resolution of technology-related problems.

How did Total Secure Technology perform from a project management standpoint?

They deliver on time. We communicate with them through in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

They’re security-first. They care and make us feel known and understood.

Are there any areas they could improve?

There’s nothing they could improve on; they’ve been great.

BACKGROUND

Introduce your business and what you do there.

I’m a senior accountant at Raymus Homes, a homebuilder company focused on quality craftsmanship, exceptional customer care, and community investment. We build neighborhoods and support local initiatives for generations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Total Secure Technology?

We needed help with managed IT support and projects for IT security and hardware replacements.

SOLUTION

What was the scope of their involvement?

Total Secure Technology provides managed security, managed IT support, and application support. The team has also installed and set up servers and workstations.

What is the team composition?

We work with two teammates from Total Secure Technology.

How did you come to work with Total Secure Technology?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in January 2010, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Total Secure Technology, we have no end-of-life computers and advanced security to meet compliance. The team also provides help desk support that is answered in 30 minutes, network management, and firewalls. Overall, they’ve reduced our downtime by 70%, improved our financial forecasting and budgeting, and simplified our network.

How did Total Secure Technology perform from a project management standpoint?

Total Secure Technology delivers on time and provides well-documented and scheduled work. We communicate through in-person and virtual meetings, and they provide weekly project updates.

What did you find most impressive about them?

We’ve been impressed with how they want to understand our business and make us feel known and understood.

Are there any areas they could improve?

They could be more flexible with their hours.

BACKGROUND

Introduce your business and what you do there.

I’m an administrative assistant at a manufacturing company. We sell and install fireplaces.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Total Secure Technology to accomplish for your fireplace sales and installation business?

We needed help optimizing our operations so we could focus on our work and not on IT issues.

SOLUTION

Can you describe the scope of work Total Secure Technology handled for your project?

Total Secure Technology has onboarded us with advanced security, replaced computers, and helped us with an office move. The team has installed up to two managed security gateway appliances, one domain on security awareness end-user training, and 10 advanced endpoint detection and response systems. They’ve also installed 10 DNS web gateway security systems, conducted dark web research, and managed our server/firewall SIEM (security incident and event management).

What is the team composition?

We’ve worked with 6–10 teammates from Total Secure Technology.

How did you come to work with Total Secure Technology?

We found them through an online search. We chose them because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, and offered good value for the cost.

How much have you invested with them?

So far, we’ve spent around $50,000–$199,999 with them.

What is the status of this engagement?

We started working together in October 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had things accomplished on time. Total Secure Technology has helped us have less downtime, more security, more structure, better support, more reliability, business engagement, and strategic planning. I’ve had to spend 50% less time on tech-related issues. Our old company used to take forever to respond and get someone troubleshooting. Total Secure Technology answers the phone live, and I know that the handoff to service is within an hour.

How did Total Secure Technology perform from a project management standpoint?

Total Secure Technology’s project management is great. They’re very thorough and have plenty of communication and documentation. We communicate via in-person and virtual meetings.

What did you find most impressive about them?

They have a desire to help us run our business efficiently and securely.

Are there any areas they could improve?

They could make us change our security posture faster.

BACKGROUND

Introduce your business and what you do there.

I'm the controller of a concrete supply company in Northern California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Total Secure Technology?

We needed help with cybersecurity to prevent our systems from being compromised, crashing, and losing technical ability.

SOLUTION

What was the scope of their involvement?

Total Secure Technology provides remote and on-site help desk support, computer and server patching, antivirus, advanced endpoint protection, DNS filtering, spam filtering, SIEM, backups, MFA, password management, and security awareness training. The team is also helping us get in compliance with security standards.

What is the team composition?

We've worked with 10 teammates from Total Secure Technology.

How did you come to work with Total Secure Technology?

We found them through a referral from a mutual business contact.

What is the status of this engagement?

We started working together in June 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure the effectiveness of Total Secure Technology's work by how smoothly our operations run and how many issues we have. Since working with them, we've reduced our issues by 30%.

How did Total Secure Technology perform from a project management standpoint?

Total Secure Technology's project management is great. The team is very communicative and delivers on time and on track. We communicate via phone and in person.

What did you find most impressive about them?

We love Joel's customer service. I called about my email not working, was greeted by an actual human, and got my ticket started. A technician called me back quickly, and my problem was resolved in less than 15 minutes. Sebastian was very helpful and explained my issue while resolving it. Thanks again!

Are there any areas they could improve?

They could help us understand the importance of some of the tools better so that people don't ignore them.

BACKGROUND

Please describe your company and position.

I'm an executive at Association Management Concepts

Describe what your company does in a single sentence.

Manage Homeowners Associations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Total Secure Technology to accomplish?

• To keep our information secure
• To keep us up to date with technology

SOLUTION

How did you find Total Secure Technology?

Vendor Marketing

Why did you select Total Secure Technology over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Total Secure Technology were assigned to this project?

I've worked with most if not all of their staff.

Describe the scope of work in detail. Please include a summary of key deliverables.

Total Secure currently manages our network and ensures we are secure and compliant. On top of that, they outfit our employees with computers as needed and they provide on demand tech support for any issues that arise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have not had any issues with security. Our technology is operating efficiently with little downtime. Our technical support needs are being met in a timely manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Like many companies, turnover often creates delays and lapses in efficiency. There were times when things were delayed. However, they are very receptive and quick to pivot to fit our needs. They also, host quarterly meetings to discuss their performance and areas of improvement.

What was your primary form of communication with Total Secure Technology?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Every person I work with there is extremely friendly and easy to work with. I think that starts with their owner and funnels down.

Are there any areas for improvement or something Total Secure Technology could have done differently?

I think communication is an area where every company can improve. But I have seen them take positive steps in improving over the years.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Cardinale Moving & Storage. We provide local, interstate, and international moving services, including packing, storage, and furniture installation. We serve the Monterey Peninsula and beyond as an agent of United Van Lines.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Total Secure Technology?

We wanted to keep our security posture strong and have great help desk support.

SOLUTION

What was the scope of their involvement?

Total Secure Technology provides managed and security services. The team handles network monitoring, endpoint protection, server replacement, and help desk support.

What is the team composition?

We work with 2–5 teammates from Total Secure Technology.

How did you come to work with Total Secure Technology?

Someone referred Total Secure Technology to me. I chose them over other options because they had high ratings, were close to my geographic location, had pricing that fit our budget, had a great culture fit, and offered good value for the cost.

How much have you invested with them?

The investment is confidential.

What is the status of this engagement?

We started working with Total Secure Technology in September 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Total Secure Technology has a fast response time and a great security posture. The team responds within 30 minutes, and we haven’t had any incidents since we started working with them.

How did Total Secure Technology perform from a project management standpoint?

Total Secure Technology delivers on time and has great follow-up and meetings. We communicate in person and virtually.

What did you find most impressive about them?

I’m impressed with Total Secure Technology’s support.

Are there any areas they could improve?

There’s nothing they need to improve; they’re on it.

BACKGROUND

Introduce your business and what you do there.

I’m a customer service representative for Hose Connection Rubber Supply. We’re a hydraulic and industrial hose distributor in the Stockton, California area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Total Secure Technology?

We needed reliable IT knowledge, a fast response time, and good customer service.

SOLUTION

What was the scope of their involvement?

Total Secure Technology provides managed and professional IT services. They’ve replaced servers, set up a new location, created a site-to-site VPN, and replaced computers.

What is the team composition?

We work with 2–5 people from Total Secure Technology.

How did you come to work with Total Secure Technology?

Someone referred Total Secure Technology to me.

What is the status of this engagement?

We started working with Total Secure Technology in July 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We feel known and understood by Total Secure Technology. They deliver quickly and have good response times. Our average response time is 30 minutes, and we haven’t had any downtime or cyber breaches.

How did Total Secure Technology perform from a project management standpoint?

They deliver on time and are very friendly. The projects are within budget and never go out of scope. We communicate via virtual meetings.

What did you find most impressive about them?

They’re always trying to understand our business and how to be a true partner.

Are there any areas they could improve?

We’d like fewer on-site visits.

BACKGROUND

Introduce your business and what you do there.

I’m an office administrator for M Neils Engineering, an engineering company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Total Secure Technology?

We needed help with security and managed IT support after our in-house IT person retired.

SOLUTION

What was the scope of their involvement?

Total Secure Technology provides managed IT support, SIEM, EDR, MDR, DNS filtering, spam filtering, backups, and other projects. The team has also worked on server migration, email migration, and advanced security deployment.

What is the team composition?

We work with 2–5 teammates from Total Secure Technology.

How did you come to work with Total Secure Technology?

We found them through a referral. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We started working with them in March 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our IT is working correctly, and we have no downtime. Total Secure Technology has helped us reduce downtime, avoid data loss, and protect us from phishing attempts through spam filtering. The team has also provided security awareness training.

How did Total Secure Technology perform from a project management standpoint?

Total Secure Technology's project management is great, and they deliver on time. We communicate through in-person and virtual meetings.

What did you find most impressive about them?

They are very nice people to work with.

Are there any areas they could improve?

They could provide training videos on what to expect when there's a change.

BACKGROUND

Introduce your business and what you do there.

I'm the controller of an HVAC company. We offer 24/7 emergency services for refrigeration and HVAC equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Total Secure Technology?

We needed fast and professional IT support.

SOLUTION

What was the scope of their involvement?

Total Secure Technology has replaced our servers, set up disaster recovery, and helped us restructure our files. The team also provides IT support and email migration services.

What is the team composition?

We've worked with five teammates from Total Secure Technology.

How did you come to work with Total Secure Technology?

We found them on Google. We chose them because they were fast and responsive when we had issues.

How much have you invested with them?

We've spent $130,000.

What is the status of this engagement?

We started working with them in October 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Total Secure Technology provides fast support, saving us money, eliminating downtime, and avoiding cyber threats. We don't have issues with our people not being able to work, and we don't have to worry about losing data.

How did Total Secure Technology perform from a project management standpoint?

They deliver on time, do lots of follow-ups, and adjust based on our business needs. We communicated via email.

What did you find most impressive about them?

They're very easy to work with and don't talk too technically.

Are there any areas they could improve?

They could move faster, but the project has gone well overall.

BACKGROUND

Please describe your company and position.

I am an Operations Manager at Hunt and Sons, Inc.

Describe what your company does in a single sentence.

Fuel Distribution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Total Secure Technology to accomplish?

• Managed IT Security
• Managed IT Support
• Managed IT Infrastructure as a Service

SOLUTION

How did you find Total Secure Technology?

Referral

Why did you select Total Secure Technology over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Total Secure Technology were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Total Secure Technology has provided our organization with Managed IT security/Support for the past 8 years. We have done well over $500,000.00 worth of IT projects with them since beginning our engagement. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By our estimation, Total Secure Technology has saved us hundreds of thousands of dollars since beginning our engagement with us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver their projects on time and on budget.

What was your primary form of communication with Total Secure Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are easy to work with, adapt to your communication style/preferences and keep us from having to get too technical and focus on the business impact. 

Are there any areas for improvement or something Total Secure Technology could have done differently?

I wish we would have found them sooner.