Search Engine Optimization
$200,000 to $999,999
Jan. 2000 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

"They’re on top of the efforts."

Feb 3, 2020

Inside Sales, Identifab Industries LTD

Kathleen

Other industries
Toronto, Ontario
1-10 Employees
Phone Interview
Verified

MacRAE’S (Formerly Known As: Toronto SEO Group), over the course of a 20-year relationship, has provided advertising support. They run SEO campaigns and track keyword efforts.

The keywords have been successful in maintaining the business’ ranking on search engines. The team at MacRAE’S (Formerly Known As: Toronto SEO Group) shows their dedication through this long term commitment, never letting communication slip and always providing crucial reports.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the purchasing manager of Identifab Industries Ltd. We manufacture name tags and labels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MacRAE'S?

They did some advertising work for us.

SOLUTION

What was the scope of their involvement?

They’ve done Bluebook advertising for us, giving our name to companies putting in inquiries for our services. They also provide ongoing SEO support, tracking queries on Google and measuring our keywords that are being hit.

What is the team composition?

I typically work with one person from their team.

How did you come to work with MacRAE'S?

Many years ago, my company came across them. They presented to us and the operations manager at the time thought it was a good idea to use them to grow our business.

How much have you invested with them?

We’ve spent around $200,000 with them.

What is the status of this engagement?

I believe our company has been working with them since 2000 and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Some of the keywords are getting a lot of hits, so they’ve been able to maintain the success of those.

How did MacRAE'S perform from a project management standpoint?

They send me a monthly report and we review it over the phone. We go over the keyword performance and make changes or additions based on what we find there. We’re always looking to add things to trigger more hits.

What did you find most impressive about them?

They’re on top of the efforts. Things never lag for months at a time, so they monitor everything very well. If we’re not doing well during a certain month, I know I’ll hear from them and they’ll be ready to make changes.

Are there any areas they could improve?

I don’t think there’s much for them to improve on.

Do you have any advice for potential customers?

The best thing to do when working with them is to review the reports. Keep an eye on it yourself, but since they do such a good job monitoring it, take the time to look at it. I’ve passed their information to other people, as well.

RATINGS

5.0

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