Tino Digital Agency

BACKGROUND

Please describe your company and position.

 I am the Partner of a software company 

Describe what your company does in a single sentence.

We are a full-service ticketing software system for independant theaters, cabarets, concert venues, and immersive entertainemnt experiences. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

• Redesign the user experience A-Z for front end customers
• Redesign the user experience A-Z for back end administrators

SOLUTION

How did you find Tino Digital Agency?

Referral

Why did you select Tino Digital Agency over others?

Referred to me

How many teammates from Tino Digital Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are on a mission to redesign a consumer-facing site and ticketing platform. Tino LLC is set to complete redesign of the consumer-facing website and redesign of our platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a fully delivered and well-thought-out design system of our project currently in development. They implemented the required data structure into practical editable usage. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their professionalism and promptness were superb. They answered all needs and questions in a timely manner and were creative in solving difficult requests. 

What was your primary form of communication with Tino Digital Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

They were able to take our ideas and vet them in a way with their expertise that allowed us to focus on big picture while they got to the bottom of "how". It is genuinely impressive that their team was able to fully understand the incredibly complex needs of our system, and develop a data system that answered those needs. 

Are there any areas for improvement or something Tino Digital Agency could have done differently?

They were comunicativce, but could have communicated quicker in some aspects, but it's so small compared to the great work they delivered. 

BACKGROUND

Please describe your company and position.

I am Brand and Creative Director of Paxful

Describe what your company does in a single sentence.

Paxful is a peer-to-peer cryptocurrency platform to buy, sell send, and receive crypto.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

• Competitor research and analysis
• Mobile app redesign
• company rebrand

SOLUTION

How did you find Tino Digital Agency?

Online Search

Why did you select Tino Digital Agency over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• design work

How many teammates from Tino Digital Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tino Agency redesign our mobile application, both UX and UI. They optimized the existing design, added new features, and guided strategically throughout the process. They also worked on our rebrand, from logo to execution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Optimized UX and cleaner, sleeker UI. The product experience is simpler and cleaner. It was redesigned in a way that's not just beautiful, but thoughtful and smart as well. The user experience is much easier to follow and the new branding and UI feels much more mature, sleek and elegant. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were highly communicative and delivered all items on time. They were extremely accommodating with feedback and scope of work, and most importanly, always provided thoughtful insights for product optimization that went beyond our initial ask or expectations. 

What was your primary form of communication with Tino Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tino Agency did not just deliver the expected designs, but delivered thoughtful optimizations and new features they felt could elevate our product. They also began the project with a thorough competitor analysis to ensure that our product went beyond industry standards.

Are there any areas for improvement or something Tino Digital Agency could have done differently?

I honestly, thought they did an amazing job. They were just as technically skilled as they were strategic. It was a pleasure and ease to work with Tino day-to day.

BACKGROUND

Please describe your company and position.

I am the Founder & COO of AVEM Insight

Describe what your company does in a single sentence.

AVEM is a safety products company; we identify problems, privately fund our research and development and sell finished products off the shelf.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

• Define a working system requirement specification for an aviation related safety application
• UX Wireframes
• UI Design Concept
• UI Design
• Front + Backend Development
• Deployment and ongoing maintenance

SOLUTION

How did you find Tino Digital Agency?

Online Search

Why did you select Tino Digital Agency over others?

• Great culture fit
• Company values aligned
• Excellent engagement

How many teammates from Tino Digital Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:

• Tino Digital Agency engaged by Avem Insight.
• Objective: Design and develop Avem Insight Confirm™ Application.
• Purpose: Streamline aviation industry reporting processes and data sharing among stakeholders.
• Methodology: Systematic project planning for timely completion.

Key Deliverables:

Design Phase:

1. UX Wireframes:
   • Creation of user experience (UX) wireframes to map out functionality and user flow.
2. UI Design Concept:
   • Development of the user interface (UI) design concept.
   • Establish visual style, branding, and interactive elements.
3. UI Design:
   • Detailed UI design based on approved concept.
   • To be used in the development phase.

Development Phase: 4. Backend Development:

• Development of backend infrastructure using Node.js (Express/Nest.js) with JavaScript.
• Use of MongoDB or MySQL for the application database.
• Creation of REST API or GraphQL for front-end communication.

1. Frontend Development:
   • Development of front-end using React Native framework with TypeScript.
   • Work to be done in either Webstorm or Atom IDEs.
2. Application Security:
   • Implementing robust security measures, including Identification, Authentication, Authorization, Input/Output validation, Cryptographic controls, Logging & auditing, Information safety, Configuration management, and Database security.
3. Testing:
   • Rigorous quality assurance (QA) testing to identify and fix bugs.
   • Ensure the application meets the required standards and functions flawlessly across platforms.
4. Project Management:
   • Comprehensive project management to ensure timeline and budget adherence.
   • Facilitate communication between Tino Digital Agency and Avem Insight.
5. Deployment:
   • Prepare the launch application.
   • Ensure correct configuration and optimization for live operation.

Summary of Key Deliverables:

• Create UX wireframes and UI design for Avem Insight Confirm™ Application.
• Develop backend and frontend of the application as per requirements.
• Implement stringent security measures for data protection.
• Perform QA testing for functionality and reliability.
• Manage the project to ensure timely delivery within the stipulated budget.

This scope of work and the associated deliverables provide a structured approach to achieving Avem Insight's goals for the Confirm™ Application project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Certainly, here's an organized summary of the provided information:

Milestones:

1. Project Kickoff (February, 2023):
   • Official project start upon contract signing.
   • Initial team meetings and planning.
2. Design Phase Completion:
   • Milestone 1 (UX Wireframes Completion): Early weeks of the project.
   • Milestone 2 (UI Design Concept Completion).
   • Milestone 3 (UI Design Completion).
   • Payment Term: 20% of total project cost on design phase completion.
3. Development Phase:
   • Milestone 4 (Backend Development Milestone): Initial backend setup.
   • Milestone 5 (Frontend Development Milestone): Key front-end modules.
   • Milestone 6 (Intermediate Delivery): 4 weeks of development.
   • Payment Term: 20% of total project cost on reaching this milestone.
4. Application Security Implementation: Implement and review security features and protocols.
5. Testing and QA:
   • Ensure functionality, reliability, and security.
6. Project Review and Final Delivery:
   • Final review with Avem Insight.
   • Address last-minute adjustments.
   • Payment Term: Remaining project cost (not exceeding estimate).
7. Deployment and Launch:
   • Launch the application.
   • Transition to maintenance and support.

Metrics:

• Timeline Adherence: Ensure on-time completion of phases and milestones.
• Budget Adherence: Monitor project costs.
• Quality Assurance: Track bugs and gather UX/UI feedback.
• Security Compliance: Ensure effective security protocols.
• Stakeholder Satisfaction: Gather feedback from Avem Insight.
• Deployment Success: Verify successful application launch.

These milestones and metrics create a structured framework for project tracking, quality assurance, and achieving goals within the specified timeline and budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management executed by Tino Digital Agency for the Avem Insight Confirm™ Application design and development project was exemplary. The agency meticulously adhered to the project timeline, ensuring all deliverables were met promptly without compromising quality. The structured and phased approach towards the application's design, development, and deployment facilitated a seamless workflow, instrumental in the project's on-time completion. 

One of the distinguishing features of Tino's project management was their proactive communication and responsiveness to our needs. They exhibited a keen understanding of our objectives and were agile in accommodating our feedback throughout the project lifecycle. Their ability to swiftly act upon our requirements and regular progress updates fostered a collaborative and transparent working relationship. This, in turn, ensured that the project was aligned with our expectations at every juncture. 

Moreover, the predefined milestones and the clear payment schedule outlined by Tino Digital Agency provided a robust framework that instilled confidence and allowed for precise tracking of the project’s progress. The agency's adherence to budget constraints while delivering a high-quality application reflected their professionalism and expertise in project management. 

Furthermore, the emphasis on application security and thorough QA testing before deployment showcased their commitment to delivering a reliable and secure product. The organized approach toward addressing the application's multifaceted security and functional requirements was noteworthy. In summary, Tino Digital Agency demonstrated excellence across all project management metrics, ensuring timely delivery, budget adherence, and superior quality in the final product. 

Their proactive and responsive approach towards our needs significantly contributed to the success of the Avem Insight Confirm™ Application project. Through proficient project management practices, Tino Digital Agency proved an invaluable partner for Avem Insight.

What was your primary form of communication with Tino Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Tino Digital Agency showcased remarkable dedication and engagement in the Avem Insight Confirm™ Application project. Their personalized service was evident from the onset as they invested time to thoroughly understand our unique needs and requirements. This understanding was reflected in the meticulous detail and superior quality of the deliverables. 

Every aspect of the project, from design to deployment, was handled with a tailored approach, ensuring alignment with our objectives. Their proactive communication and responsiveness further accentuated the personalized service, making us feel valued and heard. 

Tino's team demonstrated an unwavering commitment to not just meet, but exceed our expectations, embodying a customer-centric ethos that significantly contributed to the project's success. Their adept project management coupled with a deep understanding of our needs culminated in a product that was precisely aligned with our vision, showcasing their exemplary service.

Are there any areas for improvement or something Tino Digital Agency could have done differently?

Nothing to add.

BACKGROUND

Please describe your company and position.

I am the CPO of Orovera S.A.

Describe what your company does in a single sentence.

Our company revolutionizes financial interactions for SMEs, enabling seamless transactions and personalized experiences. Money transfers in social networks or messengers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

• Enhance User Experience (UX)
• Revamp User Interface (UI)
• Execute Rebranding Efforts
• Implement User Retention Strategies
• Optimize User Flow

SOLUTION

How did you find Tino Digital Agency?

• Online Search
• Referral

Why did you select Tino Digital Agency over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Tino Digital Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Discovery and Analysis: 
   1. Conduct a thorough analysis of the current application's UX/UI, user journey, and pain points.
   2. Review user feedback and conduct competitor analysis to identify areas for improvement. 
2. User Experience (UX) Enhancement:
   1. Redefine the user journey to optimize the flow and minimize friction points. 
   2. Create wireframes and interactive prototypes to visualize the new user experience. 
   3. Implement intuitive navigation and interactions to enhance overall usability. 
3. User Interface (UI) Revamp: 
   1. Develop a modern and visually appealing UI design that aligns with the new brand identity. 
   2. Design consistent UI elements, including buttons, icons, typography, and color schemes. 
   3. Ensure responsive design for various devices and screen sizes. 
4. Rebranding Integration:
   1. Incorporate the new brand elements seamlessly into the application's design. 
   2. Update the app's logo, color palette, typography, and visual style to reflect the rebranding. 
   3. Ensure that the rebranding is coherent and consistent throughout the app. 
5. User Retention Strategies: 
   1. Design personalized recommendation features to encourage users to explore more content. 
   2. Integrate interactive elements to increase user engagement and time spent within the app.
   3. Implement push notifications and reminders to keep users engaged and informed. 
6. User Flow Optimization: 
   1. Analyze and redesign the app's user flow to ensure logical progression between screens. 
   2. Identify and address potential bottlenecks and areas of confusion in the user journey. 
   3. Implement strategies to guide users towards key actions and features. 
7. Prototype Development: 
   1. Develop high-fidelity interactive prototypes to showcase the new UX/UI design. 
   2. Provide interactive demos to allow stakeholders to experience the redesigned app firsthand. 
   3. Incorporate feedback from stakeholders to refine the prototypes. 
8. Design Implementation: 
   1. Collaborate with the development team to ensure smooth implementation of the new design. 
   2. Provide design assets, specifications, and guidelines to assist the development process. 
   3. Conduct design QA to ensure the final product aligns with the approved design. 

Key Deliverables: 

1. Comprehensive analysis report highlighting UX/UI pain points and proposed improvements. 
2. Wireframes and interactive prototypes showcasing the new user experience. 
3. High-fidelity UI designs including mockups for key screens and UI elements. 
4. Updated brand elements integrated into the application design (logo, colors, typography). 
5. User engagement features such as personalized recommendations and interactive elements. 
6. Optimized user flow diagrams illustrating the new navigation and interactions. 
7. High-fidelity interactive prototypes for stakeholder review and feedback. 
8. Design assets, specifications, and guidelines for development. 

The combination of these deliverables aimed to transform the Orovera application into a more user-friendly, visually appealing, and engaging platform that reflects the rebranded identity while retaining and increasing user retention. Tino Digital Agency's expertise was pivotal in executing this extensive scope of work and delivering a successful redesign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I am thrilled to share the remarkable progress achieved through the collaborative efforts of Tino Digital Agency during the Orovera application redesign project. The project's measurable outcomes underscore the positive impact of the redesign on user experience, engagement, and overall app performance, leading us to a successful transformation. The redesigned Orovera application has yielded impressive outcomes: 

• **Enhanced User Engagement:** Users are now spending more time within the app, signifying their heightened engagement and interest. The considerable decrease in bounce rates reveals that users are not only exploring multiple features but also finding value in the app's offerings. 
• **Elevated User Retention:** We've experienced a substantial increase in user retention rates, indicating that the redesign has successfully captured users' attention and maintained their interest over time. 
• **Positive User Feedback:** The surge in positive user reviews and ratings on app stores demonstrates that the Orovera application is resonating well with users, resulting in higher satisfaction levels and a stronger user-community bond. Concurrently, the decrease in negative feedback indicates the app's improved performance. 
• **Active User Interaction:** Interactive elements introduced as part of the redesign, especially personalized recommendations, have been received enthusiastically. Measurable data shows users are actively engaging with these features, enhancing user interaction and promoting deeper app engagement. 
• **Conversion Improvement:** An increase in sign-up and subscription rates highlights that the enhanced user experience and intuitive design have translated into higher conversion rates, with more users taking desirable actions within the app. 
• **Positive Usability Testing:** Post-redesign usability testing demonstrates a significant increase in success rates across tasks. This showcases improved usability, a result of the optimized user journey and interactions. 
• **App Store Recognition:** Surge in downloads and installations since the redesign's launch reflects heightened interest. Improved app store ranking places the app prominently in search results, indicating enhanced visibility and appeal. 
• **KPI Attainment:** The project's success is illuminated by achieving and often surpassing predetermined KPIs, showcasing the effectiveness of Tino Digital Agency's strategies and designs. These measurable outcomes collectively embody the progress and success of the Orovera application redesign. Tino Digital Agency's dedication and expertise have transformed the app into a user-friendly, engaging, and thriving platform. 
• **Rating: 5/5** Thank you, Tino Digital Agency, for your exceptional contribution to our app's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In evaluating their project management approach, Tino Digital Agency excelled in delivering items on time, responding to our needs with professionalism and a willingness to collaborate, adapting to changes with flexibility, and proactively addressing challenges. Their project management style contributed significantly to the project's success and reinforced our confidence in their capabilities as a reliable and responsive partner.

What was your primary form of communication with Tino Digital Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

In reflecting upon our collaboration with Tino Digital Agency for the Orovera application redesign, it is evident that this partnership has been nothing short of transformative. Their dedication, expertise, and unique approach propelled our project to new heights of success. Throughout the redesign process, Tino Digital Agency consistently demonstrated a remarkable blend of creativity and functionality. 

Their designs not only aligned seamlessly with our rebranding efforts but also introduced innovative features that engaged users on a whole new level. This creative vision, coupled with their attention to usability, has redefined our application's appeal and user experience. What truly sets Tino Digital Agency apart, however, is their commitment to collaboration. 

They actively listened to our needs, embraced our feedback, and ensured that our objectives remained at the forefront of every decision. This genuine partnership enhanced our confidence in their abilities and fostered a sense of unity that powered the project forward.

Are there any areas for improvement or something Tino Digital Agency could have done differently?

As in any company

BACKGROUND

Please describe your company and position.

I am the Lead Product Manager of Archway Software

Describe what your company does in a single sentence.

We help community banks and credit unions across the U.S. control their customer journey and create innovative digital services in weeks, not years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

Create a UI/UX design for a new mobile application for banking.

SOLUTION

How did you find Tino Digital Agency?

Conference

Why did you select Tino Digital Agency over others?

• High ratings
• Good value for cost
• Subject matter expert

How many teammates from Tino Digital Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete design of a mobile banking application, including UX interaction design, UI design, animations, and sample bank logo/branding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The designs were delivered on schedule and with a very high level of quality so that our development efforts started on time and we were able to easily transition from designs to development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Collaboration with Tino Digital Agency went very smoothly. They clearly and effectively communicated status, timeline, questions, and designs.

What was your primary form of communication with Tino Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We loved the quality of their designs and have gotten very positive feedback from our partners and board of directors.

Are there any areas for improvement or something Tino Digital Agency could have done differently?

Overall we were happy enough working with Tino Digital Agency to immediately hire them for a second project. The only feedback we had for them was minor, relating to the handback layout, and they took our feedback and will adjust the handback for our next project with them.

BACKGROUND

Please describe your company and position.

I am the Business Operations Manager of Sparrow Labs Inc

Describe what your company does in a single sentence.

Sparrow is a student loan search engine that empowers consumers to make informed borrowing decisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

• User Experience Design
• User Interface Design
• Front End Development
• SEO Optimization

SOLUTION

How did you find Tino Digital Agency?

• Online Search
• Clutch Site

Why did you select Tino Digital Agency over others?

• High ratings
• Good value for cost

How many teammates from Tino Digital Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tino has provided us with ongoing UI/UX and development support across several initiatives including the re-design of our informational website, consumer-facing application flows, and enterprise white-labeled solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tino has consistently delivered incredibly high-quality design work. Their entire team considers all elements of our design initiatives with thoughtful thoroughness, ensuring that delays during development are mitigated. They've continued to express a commitment to our mutual success and, despite being contractors, feel like an embedded part of our team.

Further, their strong work ethic has ensured that we stay on timeline between sprints. They will work round the clock to deliver a quality product which is not something you see every day.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tino's project management is excellent. They are responsive and communicative and keep us informed of all progress during bi-weekly syncs and ad-hoc huddles.

What was your primary form of communication with Tino Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As mentioned earlier, I think their work ethic coupled with their deep understanding of UX and best-in-class UI capabilities are what really sets Tino apart. As far as bang for buck goes, Tino is truly an excellent value.

Are there any areas for improvement or something Tino Digital Agency could have done differently?

There are instances where we have experienced issues with Tino's adherence to development best practices which is primarily a product of our tight timelines and multiple cooks in the kitchen.

BACKGROUND

Please describe your company and your position there.

I am the VP of Software Development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

We wanted a fresh new design for our app and a better user experience. We hired Tino to do UI and UX for both our Web and Mobile Experiences.

SOLUTION

How did you select this vendor?

We were following Mockups and Dribble and Anastasia's name popped up a lot. Since we liked their designs, we got a quote and worked with them.

Describe the project in detail and walk through the stages of the project.

Their team conducted some research with our team, gathering some details, links to our current app and some documentation. We then did some A/B Testing with UX before moving on to the Design. Once Designs became more solidified we ended up with a Design System and ended up with a complete Design Package.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked directly with their UI/UX designers and a full time Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We will have what I believe to be the best design in our line of business. With a design system that we can use to brand our clients, our SDLC for new projects and products will be much more streamlined.

How effective was the workflow between your team and theirs?

We met weekly and provided ongoing feedback and interaction. It was very efficient.

What did you find most impressive or unique about this company?

Their UI/UX skills were as advertised. Our design is fresh and modern.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and your position there.

Energy Ogre is a subscription based service that saves its members time and money by determining their electricity consumption needs, and enrolling them with rate plans that are ideal for them. I am the Chief Information Officer here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

We hired Tino Digital Agency to create a new version of our web site and customer portal. We found their portfolio to be very impressive, and wanted them to reimagine our brand with their design eye.

SOLUTION

How did you select Tino Digital Agency and what were the deciding factors?

We looked through several hundred portfolios of other design firms, and communicated with about 20 of them, but no one managed to impress us quite as much as Tino Design Agency. Our project manager, Anastasia, showed a thorough understanding of how our business worked, and what we needed to do to make our website more attractive to new customers.

Describe the project in detail and walk through the stages of the project.

We had a call to discuss our project in detail, and were then given a questionnaire based on our call to confirm their understanding. After answering their questions we received a detailed estimate of the work, and received periodic updates as well as opportunities for us to provide feedback. Key deliverables were website design in HTML, CSS and JS files.

Describe the recruitment process in detail.

We worked directly with a project manager and the technical lead. We were also invited to a Slack channel where we could interact directly with the other developers and designers that were working on our project.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The project is still ongoing and the work has not been released yet, but the feedback on the work that has been done so far has been overwhelmingly positive. We have already lined up two additional projects for them once this is complete.

How effective was the workflow between your team and theirs?

They were willing to conform to our style of communication, and our team is rather hands off. They have always been available for meetings, however, and very responsive over email and Slack. Tino Digital Agency is an absolute delight to work with.

What did you find most impressive or unique about this company?

The folks at Tino Design Agency understand human behavior when it comes to user experience. This, along with their willingness to learn about the nuances of our business, has made them a valuable partner for us.

Are there any areas for improvement or something they could have done differently?

I have high standards, especially when it comes to outside vendors, and I legitimately have not found fault in any of their work yet.

BACKGROUND

Please describe your company and your position there.

I am a CEO of a mobile dev studio that develops bespoke mobile apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

We hired Tino Digital Agency for a concept that disrupts the way people order and customizes food.

Since this concept is rather new, we were on the lookout for an agency that can understand its significance and a high focus on UX while supporting great-looking UI.

What were your goals for this project?

Our goal was to create a design for the app that is rich in functionality yet needs to truly easy to understand.

We were not just looking for an agency that will design what we want them to design, but rather tell us how to perceive functional elements and what not to do at all.

SOLUTION

How did you select Tino Digital Agency?

We have searched through dribbble.com and after two other unsuccessful cooperations, we did find a perfect fit for us.

Describe the project in detail.

The cooperation started by providing as many details about our mobile app project as possible. We did a couple of online meetings and from there decided on the scope of the project, payment conditions, and timeframe for the delivery. Tino promptly created UX.

After some iterations, we defined a final UX and later started working on the UI. Since we were waiting for a bit too long for other agencies to provide corporate identity Tino Agency took a proactive approach and sketched some elements just for us to see.

After we finalized the CI with other agencies Tino was able to fully finalize the UI for the app and it truly blew our minds. Their taste for detail is amazing and their great approach towards creating an outstanding UI is something worth mentioning.

We were able to quickly finish the UI that needed only minor adjustments (all notes during calls were considered) and now are integrating it in the app.

What was the team composition?

Three people from Tino Agency and one from our side. 2 x Project manager, UX specialist, UI designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We did several user flow stories and presented the design to a small group of analysts that were focusing on the UI and UX via Invision. All of them reported great outcomes for both UI and UX.

How effective was the workflow between your team and theirs?

Easy communication, prompt response from the whole team. Tools used for communication: Slack, Whatsapp, email.

One important info: when the project manager needed an answer and we were non-responsive, they made sure they got the info by trying all possible communication channels - which is a great approach when you need to advance with the project! Other tools used during cooperation: Zeplin, Invision, Google Docs/Sheets, Calendly

What did you find most impressive about this company?

The attention to detail, prompt response, great feeling for UX, amazing designer for the UI. Tino Agency looks at the projects with an out of box thinking. They try to thoroughly understand the concept. They don't just create a design, they create an experience."

Are there any areas for improvement?

There are always areas where you can improve, but I cannot find any particular area that needs improvement.

BACKGROUND

Please describe your company and your position there.

I'm the Product Manager of the Cleanup Photo Library Cleaner app. My company, Codeway Studios is a startup company. We build mobile games & apps loved by millions of users around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

Tino designed the UI/UX of the entire product from scratch.

What were your goals for this project?

The design quality is very crucial for our product. It's an iPhone app and it's essential for the user to have the iOS native look and feel.

SOLUTION

How did you select Tino Digital Agency?

We decided to outsource the design work of our new product and then started to search for a design company. We came across Tino's Dribbble account and we were really impressed by their work.

Describe the project in detail.

Tino designed the UI/UX of the entire product. They supported us on the user flow, concept design, app screens (approximately 120 screens), illustrations, animations (mostly Lottie), app icon, and storefront design (App Store screenshots).

What was the team composition?

Our project manager is Max. We have 2 assigned designers Fedor and Julia, also a motion designer Oleg working on this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched our app on App Store. Comparing to its competitors, our product has the best UI/UX by far. We will continue working with Tino to improve it even more.

How effective was the workflow between your team and theirs?

I really enjoy working with Tino. We use Slack for the communication. The project manager is easy to communicate with. He always responses on time.

We are in contact on a daily basis and we check the status of the tasks on the first day of every week. The project manager distributes the tasks among the designers. I also get in contact with the designers when I need to.

What did you find most impressive about this company?

We are quite satisfied with the quality of Tino's work in terms of their design style. They understand our requirements and come up with better solutions. They are also open to all kind of revisions and iterations.

Are there any areas for improvement?

Sometimes the delivery of the work may take a long time since the designers are working on different projects as well.

However, we didn't have any timing issues with the urgent tasks as long as we prioritize them.