Tino Digital Agency

BACKGROUND

Please describe your company and position.

I am the CPO of Orovera S.A.

Describe what your company does in a single sentence.

Our company revolutionizes financial interactions for SMEs, enabling seamless transactions and personalized experiences. Money transfers in social networks or messengers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

• Enhance User Experience (UX)
• Revamp User Interface (UI)
• Execute Rebranding Efforts
• Implement User Retention Strategies
• Optimize User Flow

SOLUTION

How did you find Tino Digital Agency?

• Online Search
• Referral

Why did you select Tino Digital Agency over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Tino Digital Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Discovery and Analysis: 
   1. Conduct a thorough analysis of the current application's UX/UI, user journey, and pain points.
   2. Review user feedback and conduct competitor analysis to identify areas for improvement. 
2. User Experience (UX) Enhancement:
   1. Redefine the user journey to optimize the flow and minimize friction points. 
   2. Create wireframes and interactive prototypes to visualize the new user experience. 
   3. Implement intuitive navigation and interactions to enhance overall usability. 
3. User Interface (UI) Revamp: 
   1. Develop a modern and visually appealing UI design that aligns with the new brand identity. 
   2. Design consistent UI elements, including buttons, icons, typography, and color schemes. 
   3. Ensure responsive design for various devices and screen sizes. 
4. Rebranding Integration:
   1. Incorporate the new brand elements seamlessly into the application's design. 
   2. Update the app's logo, color palette, typography, and visual style to reflect the rebranding. 
   3. Ensure that the rebranding is coherent and consistent throughout the app. 
5. User Retention Strategies: 
   1. Design personalized recommendation features to encourage users to explore more content. 
   2. Integrate interactive elements to increase user engagement and time spent within the app.
   3. Implement push notifications and reminders to keep users engaged and informed. 
6. User Flow Optimization: 
   1. Analyze and redesign the app's user flow to ensure logical progression between screens. 
   2. Identify and address potential bottlenecks and areas of confusion in the user journey. 
   3. Implement strategies to guide users towards key actions and features. 
7. Prototype Development: 
   1. Develop high-fidelity interactive prototypes to showcase the new UX/UI design. 
   2. Provide interactive demos to allow stakeholders to experience the redesigned app firsthand. 
   3. Incorporate feedback from stakeholders to refine the prototypes. 
8. Design Implementation: 
   1. Collaborate with the development team to ensure smooth implementation of the new design. 
   2. Provide design assets, specifications, and guidelines to assist the development process. 
   3. Conduct design QA to ensure the final product aligns with the approved design. 

Key Deliverables: 

1. Comprehensive analysis report highlighting UX/UI pain points and proposed improvements. 
2. Wireframes and interactive prototypes showcasing the new user experience. 
3. High-fidelity UI designs including mockups for key screens and UI elements. 
4. Updated brand elements integrated into the application design (logo, colors, typography). 
5. User engagement features such as personalized recommendations and interactive elements. 
6. Optimized user flow diagrams illustrating the new navigation and interactions. 
7. High-fidelity interactive prototypes for stakeholder review and feedback. 
8. Design assets, specifications, and guidelines for development. 

The combination of these deliverables aimed to transform the Orovera application into a more user-friendly, visually appealing, and engaging platform that reflects the rebranded identity while retaining and increasing user retention. Tino Digital Agency's expertise was pivotal in executing this extensive scope of work and delivering a successful redesign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I am thrilled to share the remarkable progress achieved through the collaborative efforts of Tino Digital Agency during the Orovera application redesign project. The project's measurable outcomes underscore the positive impact of the redesign on user experience, engagement, and overall app performance, leading us to a successful transformation. The redesigned Orovera application has yielded impressive outcomes: 

• **Enhanced User Engagement:** Users are now spending more time within the app, signifying their heightened engagement and interest. The considerable decrease in bounce rates reveals that users are not only exploring multiple features but also finding value in the app's offerings. 
• **Elevated User Retention:** We've experienced a substantial increase in user retention rates, indicating that the redesign has successfully captured users' attention and maintained their interest over time. 
• **Positive User Feedback:** The surge in positive user reviews and ratings on app stores demonstrates that the Orovera application is resonating well with users, resulting in higher satisfaction levels and a stronger user-community bond. Concurrently, the decrease in negative feedback indicates the app's improved performance. 
• **Active User Interaction:** Interactive elements introduced as part of the redesign, especially personalized recommendations, have been received enthusiastically. Measurable data shows users are actively engaging with these features, enhancing user interaction and promoting deeper app engagement. 
• **Conversion Improvement:** An increase in sign-up and subscription rates highlights that the enhanced user experience and intuitive design have translated into higher conversion rates, with more users taking desirable actions within the app. 
• **Positive Usability Testing:** Post-redesign usability testing demonstrates a significant increase in success rates across tasks. This showcases improved usability, a result of the optimized user journey and interactions. 
• **App Store Recognition:** Surge in downloads and installations since the redesign's launch reflects heightened interest. Improved app store ranking places the app prominently in search results, indicating enhanced visibility and appeal. 
• **KPI Attainment:** The project's success is illuminated by achieving and often surpassing predetermined KPIs, showcasing the effectiveness of Tino Digital Agency's strategies and designs. These measurable outcomes collectively embody the progress and success of the Orovera application redesign. Tino Digital Agency's dedication and expertise have transformed the app into a user-friendly, engaging, and thriving platform. 
• **Rating: 5/5** Thank you, Tino Digital Agency, for your exceptional contribution to our app's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In evaluating their project management approach, Tino Digital Agency excelled in delivering items on time, responding to our needs with professionalism and a willingness to collaborate, adapting to changes with flexibility, and proactively addressing challenges. Their project management style contributed significantly to the project's success and reinforced our confidence in their capabilities as a reliable and responsive partner.

What was your primary form of communication with Tino Digital Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

In reflecting upon our collaboration with Tino Digital Agency for the Orovera application redesign, it is evident that this partnership has been nothing short of transformative. Their dedication, expertise, and unique approach propelled our project to new heights of success. Throughout the redesign process, Tino Digital Agency consistently demonstrated a remarkable blend of creativity and functionality. 

Their designs not only aligned seamlessly with our rebranding efforts but also introduced innovative features that engaged users on a whole new level. This creative vision, coupled with their attention to usability, has redefined our application's appeal and user experience. What truly sets Tino Digital Agency apart, however, is their commitment to collaboration. 

They actively listened to our needs, embraced our feedback, and ensured that our objectives remained at the forefront of every decision. This genuine partnership enhanced our confidence in their abilities and fostered a sense of unity that powered the project forward.

Are there any areas for improvement or something Tino Digital Agency could have done differently?

As in any company

BACKGROUND

Please describe your company and position.

I am the Lead Product Manager of Archway Software

Describe what your company does in a single sentence.

We help community banks and credit unions across the U.S. control their customer journey and create innovative digital services in weeks, not years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

Create a UI/UX design for a new mobile application for banking.

SOLUTION

How did you find Tino Digital Agency?

Conference

Why did you select Tino Digital Agency over others?

• High ratings
• Good value for cost
• Subject matter expert

How many teammates from Tino Digital Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete design of a mobile banking application, including UX interaction design, UI design, animations, and sample bank logo/branding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The designs were delivered on schedule and with a very high level of quality so that our development efforts started on time and we were able to easily transition from designs to development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Collaboration with Tino Digital Agency went very smoothly. They clearly and effectively communicated status, timeline, questions, and designs.

What was your primary form of communication with Tino Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We loved the quality of their designs and have gotten very positive feedback from our partners and board of directors.

Are there any areas for improvement or something Tino Digital Agency could have done differently?

Overall we were happy enough working with Tino Digital Agency to immediately hire them for a second project. The only feedback we had for them was minor, relating to the handback layout, and they took our feedback and will adjust the handback for our next project with them.

BACKGROUND

Please describe your company and position.

I am the Business Operations Manager of Sparrow Labs Inc

Describe what your company does in a single sentence.

Sparrow is a student loan search engine that empowers consumers to make informed borrowing decisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tino Digital Agency to accomplish?

• User Experience Design
• User Interface Design
• Front End Development
• SEO Optimization

SOLUTION

How did you find Tino Digital Agency?

• Online Search
• Clutch Site

Why did you select Tino Digital Agency over others?

• High ratings
• Good value for cost

How many teammates from Tino Digital Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Tino has provided us with ongoing UI/UX and development support across several initiatives including the re-design of our informational website, consumer-facing application flows, and enterprise white-labeled solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tino has consistently delivered incredibly high-quality design work. Their entire team considers all elements of our design initiatives with thoughtful thoroughness, ensuring that delays during development are mitigated. They've continued to express a commitment to our mutual success and, despite being contractors, feel like an embedded part of our team.

Further, their strong work ethic has ensured that we stay on timeline between sprints. They will work round the clock to deliver a quality product which is not something you see every day.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tino's project management is excellent. They are responsive and communicative and keep us informed of all progress during bi-weekly syncs and ad-hoc huddles.

What was your primary form of communication with Tino Digital Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As mentioned earlier, I think their work ethic coupled with their deep understanding of UX and best-in-class UI capabilities are what really sets Tino apart. As far as bang for buck goes, Tino is truly an excellent value.

Are there any areas for improvement or something Tino Digital Agency could have done differently?

There are instances where we have experienced issues with Tino's adherence to development best practices which is primarily a product of our tight timelines and multiple cooks in the kitchen.

BACKGROUND

Please describe your company and your position there.

I am the VP of Software Development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

We wanted a fresh new design for our app and a better user experience. We hired Tino to do UI and UX for both our Web and Mobile Experiences.

SOLUTION

How did you select this vendor?

We were following Mockups and Dribble and Anastasia's name popped up a lot. Since we liked their designs, we got a quote and worked with them.

Describe the project in detail and walk through the stages of the project.

Their team conducted some research with our team, gathering some details, links to our current app and some documentation. We then did some A/B Testing with UX before moving on to the Design. Once Designs became more solidified we ended up with a Design System and ended up with a complete Design Package.

How many resources from the vendor's team worked with you, and what were their positions?

My team worked directly with their UI/UX designers and a full time Project Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We will have what I believe to be the best design in our line of business. With a design system that we can use to brand our clients, our SDLC for new projects and products will be much more streamlined.

How effective was the workflow between your team and theirs?

We met weekly and provided ongoing feedback and interaction. It was very efficient.

What did you find most impressive or unique about this company?

Their UI/UX skills were as advertised. Our design is fresh and modern.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and your position there.

Energy Ogre is a subscription based service that saves its members time and money by determining their electricity consumption needs, and enrolling them with rate plans that are ideal for them. I am the Chief Information Officer here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

We hired Tino Digital Agency to create a new version of our web site and customer portal. We found their portfolio to be very impressive, and wanted them to reimagine our brand with their design eye.

SOLUTION

How did you select Tino Digital Agency and what were the deciding factors?

We looked through several hundred portfolios of other design firms, and communicated with about 20 of them, but no one managed to impress us quite as much as Tino Design Agency. Our project manager, Anastasia, showed a thorough understanding of how our business worked, and what we needed to do to make our website more attractive to new customers.

Describe the project in detail and walk through the stages of the project.

We had a call to discuss our project in detail, and were then given a questionnaire based on our call to confirm their understanding. After answering their questions we received a detailed estimate of the work, and received periodic updates as well as opportunities for us to provide feedback. Key deliverables were website design in HTML, CSS and JS files.

Describe the recruitment process in detail.

We worked directly with a project manager and the technical lead. We were also invited to a Slack channel where we could interact directly with the other developers and designers that were working on our project.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The project is still ongoing and the work has not been released yet, but the feedback on the work that has been done so far has been overwhelmingly positive. We have already lined up two additional projects for them once this is complete.

How effective was the workflow between your team and theirs?

They were willing to conform to our style of communication, and our team is rather hands off. They have always been available for meetings, however, and very responsive over email and Slack. Tino Digital Agency is an absolute delight to work with.

What did you find most impressive or unique about this company?

The folks at Tino Design Agency understand human behavior when it comes to user experience. This, along with their willingness to learn about the nuances of our business, has made them a valuable partner for us.

Are there any areas for improvement or something they could have done differently?

I have high standards, especially when it comes to outside vendors, and I legitimately have not found fault in any of their work yet.

BACKGROUND

Please describe your company and your position there.

I am a CEO of a mobile dev studio that develops bespoke mobile apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

We hired Tino Digital Agency for a concept that disrupts the way people order and customizes food.

Since this concept is rather new, we were on the lookout for an agency that can understand its significance and a high focus on UX while supporting great-looking UI.

What were your goals for this project?

Our goal was to create a design for the app that is rich in functionality yet needs to truly easy to understand.

We were not just looking for an agency that will design what we want them to design, but rather tell us how to perceive functional elements and what not to do at all.

SOLUTION

How did you select Tino Digital Agency?

We have searched through dribbble.com and after two other unsuccessful cooperations, we did find a perfect fit for us.

Describe the project in detail.

The cooperation started by providing as many details about our mobile app project as possible. We did a couple of online meetings and from there decided on the scope of the project, payment conditions, and timeframe for the delivery. Tino promptly created UX.

After some iterations, we defined a final UX and later started working on the UI. Since we were waiting for a bit too long for other agencies to provide corporate identity Tino Agency took a proactive approach and sketched some elements just for us to see.

After we finalized the CI with other agencies Tino was able to fully finalize the UI for the app and it truly blew our minds. Their taste for detail is amazing and their great approach towards creating an outstanding UI is something worth mentioning.

We were able to quickly finish the UI that needed only minor adjustments (all notes during calls were considered) and now are integrating it in the app.

What was the team composition?

Three people from Tino Agency and one from our side. 2 x Project manager, UX specialist, UI designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We did several user flow stories and presented the design to a small group of analysts that were focusing on the UI and UX via Invision. All of them reported great outcomes for both UI and UX.

How effective was the workflow between your team and theirs?

Easy communication, prompt response from the whole team. Tools used for communication: Slack, Whatsapp, email.

One important info: when the project manager needed an answer and we were non-responsive, they made sure they got the info by trying all possible communication channels - which is a great approach when you need to advance with the project! Other tools used during cooperation: Zeplin, Invision, Google Docs/Sheets, Calendly

What did you find most impressive about this company?

The attention to detail, prompt response, great feeling for UX, amazing designer for the UI. Tino Agency looks at the projects with an out of box thinking. They try to thoroughly understand the concept. They don't just create a design, they create an experience."

Are there any areas for improvement?

There are always areas where you can improve, but I cannot find any particular area that needs improvement.

BACKGROUND

Please describe your company and your position there.

I'm the Product Manager of the Cleanup Photo Library Cleaner app. My company, Codeway Studios is a startup company. We build mobile games & apps loved by millions of users around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

Tino designed the UI/UX of the entire product from scratch.

What were your goals for this project?

The design quality is very crucial for our product. It's an iPhone app and it's essential for the user to have the iOS native look and feel.

SOLUTION

How did you select Tino Digital Agency?

We decided to outsource the design work of our new product and then started to search for a design company. We came across Tino's Dribbble account and we were really impressed by their work.

Describe the project in detail.

Tino designed the UI/UX of the entire product. They supported us on the user flow, concept design, app screens (approximately 120 screens), illustrations, animations (mostly Lottie), app icon, and storefront design (App Store screenshots).

What was the team composition?

Our project manager is Max. We have 2 assigned designers Fedor and Julia, also a motion designer Oleg working on this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched our app on App Store. Comparing to its competitors, our product has the best UI/UX by far. We will continue working with Tino to improve it even more.

How effective was the workflow between your team and theirs?

I really enjoy working with Tino. We use Slack for the communication. The project manager is easy to communicate with. He always responses on time.

We are in contact on a daily basis and we check the status of the tasks on the first day of every week. The project manager distributes the tasks among the designers. I also get in contact with the designers when I need to.

What did you find most impressive about this company?

We are quite satisfied with the quality of Tino's work in terms of their design style. They understand our requirements and come up with better solutions. They are also open to all kind of revisions and iterations.

Are there any areas for improvement?

Sometimes the delivery of the work may take a long time since the designers are working on different projects as well.

However, we didn't have any timing issues with the urgent tasks as long as we prioritize them.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

We were looking for a design team that could help us with UI/UX developments as well as designs for small games within our tablet app.

What were your goals for this project?

We wanted to get not something usually, but rather unique designs that give our customers the best experience when the use our product.

SOLUTION

How did you select Tino Digital Agency?

We interviews a couple of agencies, but decided pretty early we wanted to collaborate with Tino Digital Agency due their great portfolio and nice people, we got to meet in the first calls.

Describe the project in detail.

We approached Tino Digital Agency with a number of screens where we needed their input from an UI perspective. Additionally we have several ideas for mini games where we needed their creative input and design skills.

Every design had several iterations in the end and is easy to implement in our framework.

What was the team composition?

We had daily calls with Kostia, who managed our project and Nadia the designer for our games.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are currently implementing the proposed UI/UX changes and the designs for the different mini games. So far we have only had very positive feedback from first test candidates.

How effective was the workflow between your team and theirs?

We set out a clear plan at the beginning and had daily update calls throughout our collaboration. This was very helpful, because we could discuss any progress right from the start and really develop every design in the direction we wanted to.

What did you find most impressive about this company?

We really liked the dedication Nadia took in thinking about options for the games and the positive atmosphere in our calls overall.

Are there any areas for improvement?

All good. We are looking forward to working together again.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a grocery delivery service based in Germany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tino Digital Agency?

Tino Digital Agency delivered a great design for our app, making sure that it gets a fresh design, that is easy implemented into our framework. The communication with the team was fast and effective and we are very happy with the result and the price.

What were your goals for this project?

To improve the UI and make the product / design more appealing to the customers.

SOLUTION

How did you select this vendor?

We interviewed a handful of other web design companies but decided to go with Tino, because of the previous work that we have found and liked from their website and Dribble.

Describe the project in detail.

The overall scope was to improve (facelift) the UI of our grocery delivery serivce.

What was the team composition?

Max was our Account Manager and the communication was very clear and effective with him.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are implementing completly the suggested UI changes and are going to continue to work with Tino in the future. I think these arguments are convincing enough.

How effective was the workflow between your team and theirs?

Tino was replying very fast and effective.

What did you find most impressive about this company?

They really made the most out of the tight frame of work that we gave them. There was very limited possibility to improve the UI, due to our technological framework and they made the most out of it. Furthermore they really understood the project and came up with some smart ideas to also improve the UX.

Are there any areas for improvement?

None

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a diversity solutions company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tino Digital Agency?

I needed a partner to design and develop a website for my MVP.

SOLUTION

What was the scope of their involvement?

Once we agreed to terms with Tino Digital Agency, their team lead a discovery period when they learned about the business as well as the goals and the project vision. When the discovery phase was done, we came up with a schedule for our work. Each phase of the project included a mockup and feedback opportunity. Then, their team made revisions and improvements to the platform. We finished with the delivery of the product. Phase one of the project was completed. There will be several follow up projects over the next 30–40 days because I'm a startup.

What is the team composition?

I was in contact with one person who worked with a team.

How did you come to work with Tino Digital Agency?

I interviewed them as well as a handful of other web design companies. Then, I selected Tino Digital Agency for their expertise and their work, which I was able to see on their website and Dribble.

How much have you invested with them?

I’ve spent $6,000 as of right now with the expectation that the cost will be between $10,000–$12,000 through my hard launch date.

What is the status of this engagement?

The project started in November 2018 and it wrapped up last week. The hard launch will be February 1st, 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I don’t have the site up yet, but from a founder’s standpoint, good talent is hard to find. For Tino Digital Agency, I was satisfied with the quality of work. Their team took my ideas and translated them into the website. My business premise is unique. I explained this to Tino Digital Agency: I envision this fictitious room of 50 people of different backgrounds, genders, and ethnicities. I pull up my website and in a split second, I have to convince all of them that this is the site for them so I needed a designer to create a website that appeals to the masses. Tino Digital Agency came through for me with a homepage that's a combination of animation, language, and images. So, I appreciate their hard work and diligence in creating that for me.

How did Tino Digital Agency perform from a project management standpoint?

They were responsive. Their team was always available and timely. We communicated mostly via email but we also did a couple of Zoom video conferences where we shared screens to make sure that we were on the same page or their team needed further insight from me. We were also in contact by phone from time to time.

What did you find most impressive about them?

The combination of quality work and the price was perfect for me. I’m a startup and on a limited budget, so I wanted to get the most bang for my buck.

Are there any areas they could improve?

No, nothing comes to mind immediately.

Do you have any advice for potential customers?

If you go through the same process that I went through, you’ll be satisfied.