TIL Solutions Limited

BACKGROUND

Please describe your company and position.

I am the People and Culture Manager of Citybus Limited

Describe what your company does in a single sentence.

Citybus is committed to improving the quality of life for the citizens of Hong Kong that we serve, and providing safe and reliable bus services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TIL Solutions Limited to accomplish?

• Digitalization of Bus Captain Recruitment Process
• Efficiency Improvement
• Candidate Experience Improvement

SOLUTION

How did you find TIL Solutions Limited?

Referral

Why did you select TIL Solutions Limited over others?

• Pricing fit our budget
• Referred to me

How many teammates from TIL Solutions Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Issue:  
The recruitment process of Bus Captain is lengthy, involving multiple steps such as background checks, medical examinations, license record checks, lots of administrative paper to different parties including Transport Department. This requires more administrative time and processing day than other jobs. 
Candidates may lose interest or accept other job offers during the prolonged process, leading to a loss of potential hires. 
Complex procedures also made recruiters hard to track the status of hundreds of applications efficiently, which also led to case-dumping. 

Solution: 
Review and streamline the whole recruitment process 
Developed new Recruitment Track System by Odoo 

Result: 
All candidate information, including personal information, communication history, and interview feedback, is stored in a single, centralized platform which eliminates the need for manual tracking and reducing the risk of case-dumping. 
Automation of repetitive tasks like simple click to prepare contracts or documentation or send important document to candidates which allow recruiter to spend more time on valued-added tasks, like improving communication with candidates and implementing recruitment campaigns to attract more applications. 
The system ensures timely communication with candidates, and positive candidate experience which can also increase our reputation and the likelihood of candidates accepting offers. 
The system also provide improved visibility into our recruiting pipeline and accurate database for reporting which allow management to effectively formulate recruitment strategies to tackle the problems. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

70% decrease in manual administrative tasks.
Improved accuracy in applicant evaluations and regulatory compliance.
Scalable, fully integrated system supporting future expansion.
Enhanced Candidate Experience lead better responds: Enhance candidates respond after quick and automated messaging

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Reliability – We could always count on TIL Solutions to deliver as promised. Their consistency in meeting expectations gave us full confidence in their work.

Proactive Communication – The team maintained clear, frequent, and transparent communication, ensuring we were always informed about progress, challenges, and next steps.

Deep Understanding of Needs – They took the time in multiple and detailed meetings to truly understand our requirements and provided tailored solutions that aligned perfectly with our business goals.

Timely Delivery – Despite the complexity of the project, they adhered to the agreed timeline, ensuring a smooth and on-schedule rollout.

Fast Problem-Solving – Whenever issues arose, their responsiveness and quick resolution minimized disruptions and kept the project on track.

Flexibility & Adaptability – They were always willing to adjust to changing needs and provided creative solutions to unexpected challenges.

Customer-Centric Approach – Their team went above and beyond to ensure our satisfaction, making the collaboration a truly positive experience.

What was your primary form of communication with TIL Solutions Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Coman, our project consultant, impressed us with his dedication and passion. He consistently demonstrated a strong commitment to helping us achieve our goals, proactively offering multiple solutions to meet our needs. Whenever challenges arose, he was highly responsive—quick to address issues and provide effective resolutions. His client-focused approach and problem-solving agility were truly commendable.

Are there any areas for improvement or something TIL Solutions Limited could have done differently?

Enhance the accuracy of document wording in the system-integrated documents to improve testing efficiency.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Technic Employment Service Centre Ltd.

Describe what your company does in a single sentence.

We have been providing overseas recruitment services for over 30 years and with 6 branches in Hong Kong.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TIL Solutions Limited to accomplish?

• Help reduce colleague human errors and avoid delayed responses to customers.
• We needed a solution that could unify our operations (sales, recruiting, employment matching, onboarding, and finance)
• Reduce repetitive time-consuming manual tasks, improve operations workflow and communication within the teams.

SOLUTION

How did you find TIL Solutions Limited?

Referral

Why did you select TIL Solutions Limited over others?

• Good value for cost
• Referred to me
• Other

How many teammates from TIL Solutions Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope:

1. Integrate ordering system with team's operational tasks
2. Automation workflow - for employee, employer, order, recruitment process, on-board administration and accounting.   e.g.: automating different related tasks with reminder after order confirm and one click to know up to date situation (integrated cross-departmental workflows for instant data access) & generating recruitment documentation
3. Staffs KPI tracking by different reports
4. Sales and profit margin analysis - one bird's-eye view for company performance for strategic planning

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. All relevant data consolidated on one order of each order
2. Easily track the whole recruitment process from start to the end, can know a real-time progress and status
3. Less email / Whatsapp messaging
4. Automated sales team workflow to guide the daily sales operation
5. Systematically remind all relevant persons in charge of their tasks
6. Advanced BI analysis from different dimensions 
7. Increase customer experiences: response for customer inquiries just a few seconds 
8. Real-time candidate availability tracking 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, the transition was smooth, they listen to our needs in a detailed manner and converting that into powerful solutions:

• TIL was knowledgeable and responsive
• From negotiation → customization → testing (UAT) → launch are according to the agreed timelines
• Focus development expertise
• Blended technical skills
• Provide practical advice

What was your primary form of communication with TIL Solutions Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are responsible

Are there any areas for improvement or something TIL Solutions Limited could have done differently?

Nothing comes to mind in this moment. 

BACKGROUND

Please describe your company and position.

I am the CTO of Artel

Describe what your company does in a single sentence.

Appliances manufacturing 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TIL Solutions Limited to accomplish?

• Set up Odoo

SOLUTION

How did you find TIL Solutions Limited?

• Online Search
• Referral

Why did you select TIL Solutions Limited over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from TIL Solutions Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BOM Setup: Define single and multi-level Bills of Materials for various appliance models and components.
Work Orders & Routing: Configure production steps with detailed routing for assembly, testing, and packaging.
Automated Material Planning: Use Reordering Rules and MPS (Master Production Schedule) to maintain stock levels for raw materials.
Sales to Production Flow: Trigger Manufacturing Orders directly from confirmed Sales Orders.
Vendor & Purchase Management: Manage multiple vendors per material, pricing, and lead times.
Production Planning: Schedule manufacturing based on capacity, lead time, and priorities.
Costing: Track material, labor, and overhead costs per product or BOM level.
Quality Control: Implement quality checkpoints at different stages—raw materials, in-process, and final product.
Traceability: Enable lot and serial number tracking for components and finished appliances.
Reporting & Dashboards: Monitor production efficiency, cost variance, and overall factory performance in real time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Production Lead Time Reduced by 30%
Thanks to automated work order routing and real-time scheduling.
Stockouts Dropped to Near-Zero
With automated reordering rules and better demand forecasting.
BOM Accuracy Improved by 95%
After cleaning and restructuring multi-level BOMs with correct vendor assignments.
Material Cost Visibility Increased
Full breakdown of component and assembly costs enabled smarter pricing decisions.
Vendor Performance Tracked
Delivery timelines and price fluctuations became visible, allowing better negotiation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was clear and organized throughout the project. Milestones were defined early, and most deliverables came in on time or ahead of schedule. When priorities shifted or something unexpected came up (which always happens in manufacturing), they were quick to adapt. Communication was solid — they checked in regularly, asked the right questions, and made sure the system actually worked for our day-to-day needs, not just in theory.

What was your primary form of communication with TIL Solutions Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really impressed me was how well they understood both the tech and the real-world manufacturing side. It wasn’t just about setting up Odoo — they asked smart questions about our workflows, materials, and suppliers, and then shaped the system around that. It felt like they weren’t just delivering software; they were solving actual business problems.

Are there any areas for improvement or something TIL Solutions Limited could have done differently?

No