Tier 3 I.T. Solutions

BACKGROUND

Introduce your business and what you do there.

I’m the community manager of Homestead Coworking Inc., a coworking space for drop-ins, small to large private offices, and boardrooms rentals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tier 3 I.T. Solutions to accomplish for Homestead Coworking Inc.?

We hired Tier 3 I.T. Solutions for consulting to get a snapshot and path forward for our network, security, and overall IT questions.

SOLUTION

What was the scope of their involvement?

Tier 3 I.T. Solutions provided professional advice and an action plan based on our network information and a 3D tour/mapping I sent to Jessie (IT Consultant).

What is the team composition?

We worked with 2–5 teammates from Tier 3 I.T. Solutions.

How did you come to work with Tier 3 I.T. Solutions?

They were referred to me, and I chose them because of their high ratings.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together in January 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before working with Tier 3 I.T. Solutions, we were unsure how to proceed, but we had a clear path after the consultation was concluded. We implemented new processes and involved another local company to help us with our transition to new servers, switchboards, and access points. We also improved our network speed based on their advice of getting segmentation for different zones (similar to a hotel, but in the context of a coworking space).

How did Tier 3 I.T. Solutions perform from a project management standpoint?

They delivered on time and had great communication. Our primary form of communication was virtual meetings.

What did you find most impressive about them?

It was easy to book and talk to Tier 3 I.T. Solutions. They were concise and to the point. I highly recommend them.

Are there any areas they could improve?

No, there aren't any.

BACKGROUND

Please describe your company and position.

I am the Senior Acct of Gallo LLP Chartered Professional Accountants

Describe what your company does in a single sentence.

Accounting Firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tier 3 I.T. Solutions to accomplish? 

• Maintain and monitor our network and servers to minimize downtime.
• Provide timely support for staff when technical issues arise.
• Assist with software updates, backups, and system improvements to support our accounting workflows.

SOLUTION

How did you find Tier 3 I.T. Solutions? 

• Referral
• Other 

Why did you select Tier 3 I.T. Solutions over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Tier 3 I.T. Solutions provides our firm with comprehensive managed IT services. Their scope of work covers both day-to-day support and long-term infrastructure needs. Specifically, they:

• Monitor and maintain our servers, workstations, and network to ensure smooth and secure operations.
• Provide ongoing help desk support to staff for troubleshooting and resolving technical issues.
• Manage system updates, security patches, and backups to safeguard data integrity.
• Oversee cybersecurity measures, including antivirus, firewall, and monitoring tools.
• Support our accounting software and ensure compatibility with updates to keep our workflows efficient.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• System Reliability: We experienced a noticeable decrease in downtime, with uptime consistently exceeding 99%.
• Response Times: Staff IT requests are typically resolved within the same day, improving overall efficiency and reducing workflow disruptions.
• Data Security: Regular security updates, monitoring, and backups have ensured there have been no data loss incidents or breaches since engaging their services
• Efficiency Gains: Routine maintenance and proactive monitoring have reduced recurring technical issues, allowing our team to focus on client service rather than IT troubleshooting.
• Compliance & Peace of Mind: Our accounting systems remain current and aligned with professional and regulatory standards, giving us confidence in both security and compliance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tier 3 I.T. Solutions demonstrated excellent project management throughout our engagement. They established clear timelines, communicated milestones up front, and consistently delivered items on schedule. When unexpected needs or issues arose, they were quick to adjust and provide solutions without delay. Their team was highly responsive to our requests—whether routine support or urgent matters—and kept us informed at every stage. Overall, their proactive communication and ability to deliver on time made the entire process smooth and dependable

What was your primary form of communication with Tier 3 I.T. Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about Tier 3 I.T. Solutions was their combination of technical expertise and client-focused service. They took the time to really understand the unique needs of our accounting firm and tailored their solutions accordingly, rather than offering a “one size fits all” approach. Their proactive problem-solving, attention to detail, and ability to clearly explain technical matters in plain language stood out. This made it easy for our team to feel confident in the technology and focus on our core work.

Are there any areas for improvement or something Tier 3 I.T. Solutions could have done differently?

No improvements necessary; everything met our expectations.

BACKGROUND

Please describe your company and position.

I am the Chef of St.Andrew's Center

Describe what your company does in a single sentence.

Seniors Home

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tier 3 I.T. Solutions to accomplish? 

• Help with Computers Proccessing
• IT issues 

SOLUTION

How did you find Tier 3 I.T. Solutions? 

• Online Search
• Clutch Site
• Other 

Why did you select Tier 3 I.T. Solutions over others?

Pricing fit our budget

How many teammates from Tier 3 I.T. Solutions were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

IT and cyber security

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

i was able to access my computer again 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were quick and efficent

What was your primary form of communication with Tier 3 I.T. Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

They knew there stuff

Are there any areas for improvement or something Tier 3 I.T. Solutions could have done differently?

No 

BACKGROUND

Introduce your business and what you do there.

I'm a coordinator at an organization that supports individuals with disabilities with their daily needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tier 3 I.T. Solutions?

We needed help changing our server and establishing new software advantages with Microsoft SharePoint.

SOLUTION

What was the scope of their involvement?

Tier 3 I.T. Solutions has changed our servers, met new computer systems, and established Microsoft accounts.

What is the team composition?

We've worked with three teammates from Tier 3 I.T. Solutions.

How did you come to work with Tier 3 I.T. Solutions?

We found them online. We chose them because they had cheaper rates, and they were available by phone or email at all times.

How much have you invested with them?

We've spent around $10,000.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Tier 3 I.T. Solutions has gotten new servers, making it easier to store files. The process has been quick and saved us a lot of paperwork.

How did Tier 3 I.T. Solutions perform from a project management standpoint?

Tier 3 I.T. Solutions has done the job quickly and easily.

What did you find most impressive about them?

Their accountability is impressive.

Are there any areas they could improve?

There's nothing they could improve on; they're good.