By leveraging our "Four Pillars of IT Success" framework, we help our clients turn technology into a competitive advantage. Clients choose to work with us because they need an outsourced IT Department that will improve their Stability, Cyber Security, Supportability, and technology Strategy.
We have a unique perspective on what it means to be Proactive and have dedicated ourselves to learning, and implementing the industry's best practices and can help to elevate your business technology.
As a full service, outsourced IT Services provider we help our clients grow more profitable businesses by thoughtfully planning, implementing, securing, and supporting the technologies they depend on. Our clients typically have 20 - 150 computer users, no in-house IT staff, and are looking for the most effective solution to ensure they stay up to date, secure, and competitive.
Our clients are typically working in the Construction, Manufacturing, Non-Profit, or Professional Services industries (legal, accounting, engineering, medical, etc.). Their team relies on computers to complete their work and they expect quick, professional service that helps them avoid issues rather than responding to failures.
While our company is headquartered in the Edmonton, AB area, we support clients throughout Western Canada and beyond. Because much of our service work can be completed remotely we are able to effectively serve both local and geographically diverse companies with all their technology needs.
As the most highly reviewed and rated IT Services company in the Edmonton area we are confident that we can deliver on our clients' expectations and would be happy to discuss your specific needs and expectations.
Senior Acct, Gallo LLP Chartered Professional Accountants
Arsh Brar
Financial services
Edmonton, Alberta
11-50 Employees
Online Review
Tier 3 I.T. Solutions provides managed IT services for an accounting firm. They monitor and maintain the client's servers, workstations, and network. They provide help desk support and oversee cybersecurity.
Thanks to Tier 3 I.T. Solutions, the client has experienced a decrease in downtime, with uptime consistently exceeding 99%. Their team has been responsive to the client's requests and has kept them informed at every stage. They have also established clear timelines and deliver on schedule.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Acct of Gallo LLP Chartered Professional Accountants
Describe what your company does in a single sentence.
Accounting Firm.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Tier 3 I.T. Solutions to accomplish?
Maintain and monitor our network and servers to minimize downtime.
Provide timely support for staff when technical issues arise.
Assist with software updates, backups, and system improvements to support our accounting workflows.
SOLUTION
How did you find Tier 3 I.T. Solutions?
Referral
Other
Why did you select Tier 3 I.T. Solutions over others?
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
Tier 3 I.T. Solutions provides our firm with comprehensive managed IT services. Their scope of work covers both day-to-day support and long-term infrastructure needs. Specifically, they:
Monitor and maintain our servers, workstations, and network to ensure smooth and secure operations.
Provide ongoing help desk support to staff for troubleshooting and resolving technical issues.
Manage system updates, security patches, and backups to safeguard data integrity.
Oversee cybersecurity measures, including antivirus, firewall, and monitoring tools.
Support our accounting software and ensure compatibility with updates to keep our workflows efficient.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
System Reliability: We experienced a noticeable decrease in downtime, with uptime consistently exceeding 99%.
Response Times: Staff IT requests are typically resolved within the same day, improving overall efficiency and reducing workflow disruptions.
Data Security: Regular security updates, monitoring, and backups have ensured there have been no data loss incidents or breaches since engaging their services
Efficiency Gains: Routine maintenance and proactive monitoring have reduced recurring technical issues, allowing our team to focus on client service rather than IT troubleshooting.
Compliance & Peace of Mind: Our accounting systems remain current and aligned with professional and regulatory standards, giving us confidence in both security and compliance.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Tier 3 I.T. Solutions demonstrated excellent project management throughout our engagement. They established clear timelines, communicated milestones up front, and consistently delivered items on schedule. When unexpected needs or issues arose, they were quick to adjust and provide solutions without delay. Their team was highly responsive to our requests—whether routine support or urgent matters—and kept us informed at every stage. Overall, their proactive communication and ability to deliver on time made the entire process smooth and dependable
What was your primary form of communication with Tier 3 I.T. Solutions?
Virtual Meeting
What did you find most impressive or unique about this company?
What impressed us most about Tier 3 I.T. Solutions was their combination of technical expertise and client-focused service. They took the time to really understand the unique needs of our accounting firm and tailored their solutions accordingly, rather than offering a “one size fits all” approach. Their proactive problem-solving, attention to detail, and ability to clearly explain technical matters in plain language stood out. This made it easy for our team to feel confident in the technology and focus on our core work.
Are there any areas for improvement or something Tier 3 I.T. Solutions could have done differently?
No improvements necessary; everything met our expectations.
A senior living facility hired Tier 3 I.T. Solutions for IT services. The team helped the client with their computer processing and IT issues and provided cybersecurity support.
Thanks to Tier 3 I.T. Solutions, the client was able to access their computer again. The team impressed the client with their expertise and knowledge. Tier 3 I.T. Solutions was quick and efficient in delivering their services and communicated via email.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chef of St.Andrew's Center
Describe what your company does in a single sentence.
Seniors Home
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Tier 3 I.T. Solutions to accomplish?
Help with Computers Proccessing
IT issues
SOLUTION
How did you find Tier 3 I.T. Solutions?
Online Search
Clutch Site
Other
Why did you select Tier 3 I.T. Solutions over others?
Pricing fit our budget
How many teammates from Tier 3 I.T. Solutions were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
IT and cyber security
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
i was able to access my computer again
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were quick and efficent
What was your primary form of communication with Tier 3 I.T. Solutions?
Email or Messaging App
What did you find most impressive or unique about this company?
They knew there stuff
Are there any areas for improvement or something Tier 3 I.T. Solutions could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Managed Services for Social Service Agency
IT Managed Services
Confidential
Apr. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their accountability is impressive."
Sep 2, 2025
Coordinator, Social Service Agency
Anonymous
Verified
Other industries
Edmonton, Alberta
51-200 Employees
Online Review
Verified
Tier 3 I.T. Solutions has changed the client's servers, met new computer systems, and established Microsoft accounts.
The new servers have made it easier for the client to store files, and the process has been quick, saving them a lot of paperwork. Tier 3 I.T. Solutions has done the job quickly and easily, and their accountability is impressive.
BACKGROUND
Introduce your business and what you do there.
I'm a coordinator at an organization that supports individuals with disabilities with their daily needs.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Tier 3 I.T. Solutions?
We needed help changing our server and establishing new software advantages with Microsoft SharePoint.
SOLUTION
What was the scope of their involvement?
Tier 3 I.T. Solutions has changed our servers, met new computer systems, and established Microsoft accounts.
What is the team composition?
We've worked with three teammates from Tier 3 I.T. Solutions.
How did you come to work with Tier 3 I.T. Solutions?
We found them online. We chose them because they had cheaper rates, and they were available by phone or email at all times.
How much have you invested with them?
We've spent around $10,000.
What is the status of this engagement?
We started working with them in January 2025, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Tier 3 I.T. Solutions has gotten new servers, making it easier to store files. The process has been quick and saved us a lot of paperwork.
How did Tier 3 I.T. Solutions perform from a project management standpoint?
Tier 3 I.T. Solutions has done the job quickly and easily.
What did you find most impressive about them?
Their accountability is impressive.
Are there any areas they could improve?
There's nothing they could improve on; they're good.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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3 Reviews
Our Story
We provide proactive IT support and services that help SMBs thrive through stability, security, and strategic alignment. Our mission is to deliver exceptional experiences while driving growth and innovation. Guided by our core values—Pursuit of Excellence, Together as One, Big Picture Thinking, Be the Change, and Exceptional Experiences—we act as a full outsourced IT department, building long-term partnerships that matter.
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