Thrive Design

BACKGROUND

Please describe your company and your position there.

We are a full-service general contractor focused on restoring properties after large fire and water losses. We also specialize in new, single family home construction services. I'm a co-owner of the organization and I manage the production side of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive?

We hired Thrive to develop a comprehensive website to showcase our work. Thrive represented our first attempt.

What were your goals for this project?

We wanted our customers (homeowners) to have the opportunity to view our credentials with before/after photos. We also wanted to increase brand awareness with extensive use of our logo. The site would help differentiate us from the competition, and it would give us a sense of legitimacy within the industry.

SOLUTION

How did you select this vendor?

I met a Thrive employee through a family connection.

Describe the project in detail.

We had an initial meeting to discuss the scope of the project. Thrive presented an organized cost breakdown for my team to review. Our project was assigned to a Thrive developer. Then, we had another opportunity to discuss the project in more detail. We were presented with a draft version of the design. We had several opportunities to make edits. Finally, we switched to content and final revisions before going live.

What was the team composition?

One Thrive employee conducted a consultation with us, and that employee was active during the duration of the project. He assigned the design portion to his developer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our site hasn't been active for a significant amount of time, but we've shared our web address with current and potential clients, and the results have been positive. Our insurance adjusters have also commented on how clean and organized the site appears.

How effective was the workflow between your team and theirs?

We were able to schedule online meetings easily. Thrive made themselves available, even after normal business hours. They consistently followed up, and we felt that Thrive kept us focused at all times.

What did you find most impressive about this company?

Thrive's use of technology made the entire experience pleasant. Their software was excellent.  Teleconferencing was simple and effective. Thrive sent video tutorials to help keep the project on track. The videos were quick and easy to access and understand. 

Are there any areas for improvement?

No.

BACKGROUND

Please describe your company and your position there.

I'm the proprietor of a company seeking to expand into niche online classifieds.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive?

I hired Thrive to research the necessary scope, technologies, strategies, and integrations, develop a proposed solution, and estimate the time and cost.

What were your goals for this project?

My primary goal was to conduct a technical feasibility review and obtain a clear roadmap for development.

SOLUTION

How did you select this vendor?

I spoke with, and obtained quotes from, four website development firms. I chose Thrive because they provided a detailed analysis of technologies, time, and cost before proceeding with development of the website.

Describe the project in detail.

Once I chose Thrive, I completed an online questionnaire about my company, its website, and my goals. We had a video call to discuss the project details and brainstorm use cases and avatars. During the next week, we had another call to discuss competitor research and marketing strategies. Finally, they discussed their complete findings and proposed solutions. 

What was the team composition?

I worked with the owner and creative director. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The process of discovery has helped me better understand the technical requirements of my idea and helped me make informed decisions. 

How effective was the workflow between your team and theirs?

I was impressed with their timeliness and use of technology to facilitate collaboration. The workflow of the project was well organized and streamlined. They kept all my documents in a shared folder so I could see their progress of the project and reference notes we made during our calls.

What did you find most impressive about this company?

I was particularly impressed by their communication, their speed, and their knowledge of website and UI design. I learned so much and am grateful for everything they shared with me. They refined my ideas and introduced me to valuable tools. I will certainly engage Thrive for any future website needs.

Are there any areas for improvement?

I can't think of anything. I'm extremely satisfied with their level of professionalism.

BACKGROUND

Please describe your company and your position there.

We are a general dental office in West Seattle. I, along with my wife, own the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive?

Our business had new ownership, and we were rebranding under a different name.

What were your goals for this project?

We wanted to put our name on the map and begin to establish our position as the leading dental office in our area.

SOLUTION

How did you select this vendor?

We interviewed a few different web developers and liked the personal attention and customization that Noah (Owner, Thrive) and his team had to offer. They set up a web conference with us, and we spoke at length about our project and how they could bring our vision to fruition.

Describe the project and the services they provided in detail.

After the initial consultation, they gave us a proposal for the project, which we agreed to. We mostly worked with Adam (Creative Director, Thrive) from then on, who designed the website. We would periodically meet with him via webcast to discuss our goals and his progress. 

We had full control of the project and could make tweaks as needed throughout. As we reached the end, we had final tweaks and then scheduled a time for it to go live. From then on, they have been checking in and making sure everything is going ok.

What was the team composition?

We worked with Noah and Adam from the beginning. Noah mediated our discussion while Adam was in charge of the actual development and was our main contact throughout the whole project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our new patient leads were significantly boosted within the first month. Our brand is now inviting and professional.

How was project management arranged and how effective was it?

We would meet with Adam every 1–2 weeks to go over his progress. We had homework to do each time to add content, while he would optimize it to make it look nice on the site.

What did you find most impressive about this company?

Their personal touch and confidence in the whole project was nice, given the fact that we didn't know much about the process. Having never been through a website build before, we appreciate that they walked us through the process step-by-step, which was really nice.

Are there any areas for improvement?

I can't think of any area that they could improve. From start to finish, and even afterwards, they were really responsive and professional. I’d highly recommend them!

BACKGROUND

Please describe your company and your position there.

I’m the office manager for a commercial property owner/manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive?

We needed help with the creation and management of our website.

What were your goals for this project?

We wanted to have a functional website that shows what we do, with relevant and easily accessible content.

SOLUTION

How did you select this vendor?

The work began before I joined the company.

Describe the project in detail.

They developed our website and help us with its management. They also provide training for us so we can make updates to the site ourselves.

What was the team composition?

Noah (Owner, Thrive) takes great care of us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They keep our website safe and compliant. Their video training is easy to follow and helps us along the way.

How effective was the workflow between your team and theirs?

It’s easy to schedule appointments and communication is smooth.

What did you find most impressive about this company?

They make the technology easy to use.

Are there any areas for improvement?

Not at this time.

BACKGROUND

Please describe your company and your position there.

I am the owner and designer of Allesandra Designs, where we create hand-loomed knitwear products like boleros and capelets from exclusive Italian yarns.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive?

I hired Thrive to redesign my website. 

What were your goals for this project?

We first wanted an institutional site establishing our brand image and to which we could direct clients following their visit to a trade show or other pop-up venue. We wanted a simple format and design that would allow the client to easily scroll through and recall the pieces they'd seen at the event. The site also needed to be easily manipulated for updates and revolving inventory items, as many of the styles are one-of-a-kind.

SOLUTION

How did you select this vendor?

After searching online and reading many reviews, we ultimately reached out to three different companies. Thrive’s kind and personal attention really stood out to us. 

Describe the project in detail.

We were experiencing constant challenges with our original website, which had been created with old technology that could essentially no longer be updated. Thrive recommended we start fresh with a simple website that would be easy to use and maintain. The site was initially designed as an institutional one, but with the ability to add e-commerce capabilities when and if we are ready. 

What was the team composition?

We worked directly with Thrive’s owner and designer as well as a project manager. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As this is a work in progress, I do not yet have metrics to illustrate the value or impact.

How effective was the workflow between your team and theirs?

The workflow has been quite effective. Their unique use of technology has made communication quick and efficient. Online video appointment scheduling allows me to work face-to-face with the team, creating trust and familiarity.

We also love the instructional, step-by-step how-to videos Thrive creates for each request. Their simple and straightforward process is cost-effective because it enables us to do some things ourselves very quickly and provides us with a quick reference when we need it.

What did you find most impressive about this company?

Although both my company and this project are small, I am always treated as an important client. The Thrive team is patient and thoughtful in their approach, often going above and beyond the scope to make sure we are happy and comfortable. Equally gracious, knowledgeable, and eager to help, they have been a pleasure to work with. 

Are there any areas for improvement?

I honestly cannot think of anything I would change. I am very happy with Thrive and would absolutely recommend their services.

BACKGROUND

Please describe your company and your position there.

I’m the training director at Professional Training Resources, Inc. We offer continuing education to mental health professionals across the state of Louisiana.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive?

We needed to hire an external resource to redesign our website. 

What were your goals for this project?

We wanted our site to be more accessible for mobile users, and help us obtain more customers.

SOLUTION

How did you select this vendor?

We were using Seattle Designs, and they moved our account to Thrive.

Describe the project in detail.

Thrive redesigned the entire site. They changed the look of the site and made the navigation easier to maneuver. They improved the registration process for our seminars and gave us the ability to track online sales.

What was the team composition?

We initially met with Noah (Owner, Thrive) to discuss our goals and the look of the site. We were then assigned Adam (Developer, Thrive) to serve as our project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My customers love the new site. I immediately received amazing feedback that they’re happy with the accessibility. We recently moved away from direct mail advertising. I now refer our customers to the site to access everything they need. It’s more efficient, and we’re able to easily track our online sales.

How effective was the workflow between your team and theirs?

We met Noah and Adam several times to work out all the details. Adam was wonderful. He was easy to work with and listened to me, which was important. I've worked with web design agencies before and they have a tendency to make me feel incompetent. Adam never made me feel that way. I told him what I was looking for and he took it from there.

What did you find most impressive about this company?

I’m most impressed with the way they’re willing to work with me on the specifics of our site. I've been running this business for 22 years and I know my customers well. Thrive respected my knowledge of the business and delivered the exact website we wanted.

Are there any areas for improvement?

No, I can’t think of any areas for improvement.

BACKGROUND

Please describe your company and position.

I am the CEO of Clear Choice Cannabis

Describe what your company does in a single sentence.

Clear Choice Cannabis is a cannabis dispensary.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Design to accomplish?

• To leave customers with a better online experience
• Drive customer retention with a more intuitive website

SOLUTION

How did you find Thrive Design?

Online Search

Why did you select Thrive Design over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Thrive Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Thrive did an amazing job redesigning and optimizing our website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The website functions at lightning speed and is designed very well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Thrive was very punctual with all our requests. they responded to all our needs to make sure we had exactly what we wanted!

What was your primary form of communication with Thrive Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their communication skills were phenomenal.

Are there any areas for improvement or something Thrive Design could have done differently?

No!

BACKGROUND

Please describe your company and your position there.

We build free form natural rock pools and spas. I am the office manager, and a sitting officer of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive Design, and what were your goals?

To re build our website

SOLUTION

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To re build our website

How many people from the vendor's team worked with you, and what were their positions?

2 one was an assistant to me and myself.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are so excited for the new Natural Pool Creations website to go live this weekend. Working with Noah and Adam at Thrive has really put my mind at ease. They helped transform our entire company with the beautiful renovation to our website.

Our old website felt like it was made in the early 90's and we look so much more professional and established now. With our new updated website we feel more confident in our works representation!

Describe their project management style, including communication tools and timelines.

Along with being super quick to respond to emails and explain everything in terms that I can understand, working with them was painless and so fun.

What did you find most impressive or unique about this company?

What a difference it has been working with an organized, detailed, and dedicated company like Thrive.

Are there any areas for improvement or something they could have done differently?

None. We would give them six stars if we could!