# Think Company Think Company Reviews (18), Pricing, Services & Verified Ratings - Verified - 4.9 out of 5 average review rating - 1 connections joined Think Company's Network [Visit Website](https://www.thinkcompany.com/clutch?utm_source=clutch.com&utm_medium=referral&utm_campaign=clutch-profile) [Get a Custom Proposal](https://clutch.co/profile/think-company) **Thoughtful digital experiences that work.** Think Company is an award-winning experience design firm founded in 2007, employing consultants across the country with expertise in almost every industry. We pride ourselves on using a research-driven methodology which ensures our design decisions are always based on evidence. We specialize in digital transformation, digital product design and development, rapid concept realization, visioning and strategy, and design and technology audits. We exist to help you create great experiences for your customers and employees. Come think with us! ## Company Information - Minimum project size: $50,000+ - Hourly rate: $150 - $199 - Number of employees: 50 - 249 - 2 Locations: - Conshohocken, PA (Headquarters) - Philadelphia, PA - Founded in 2007 - 1 languages: English ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Enterprise App Modernization - 20% Product Design - 20% UX/UI Design - 10% Custom Software Development - 10% Low/No Code Development - 10% Web Design ### Focus Areas - Product Design Focus: - 100% Prototype Design - No Code Development: - 100% Webflow - Low Code Development: - 75% Airtable - 25% Salesforce Lightning - User Experience Focus: - 50% UX Strategy - 25% Usability Testing - 25% User Research - Frameworks and CMS: - 46% React - 18% NodeJS - 9% .NET - 9% Angular - 9% NextJS - 9% Other frameworks and CMS - CMS Focus: - 45% WordPress CMS - 22% Sitecore CMS - 11% Adobe Experience Manager CMS - 11% Drupal CMS - 11% Netlify - Programming & Scripting: - 25% HTML5 - 25% JavaScript - 10% Redux - 10% SQL - 10% Typescript - 5% ColdFusion - 5% Other programming & scripting languages - 5% PHP - 5% Python - Application Platforms: - 20% Amazon Application Development Framework - 20% Azure Platform - 20% Google app engine - 20% Other app platform - 10% Windows server - 5% Force - 5% Heroku ### Industries - 20% Financial services - 5% Other industries - 5% Hospitality & leisure - 5% Energy & natural resources - 5% eCommerce - 5% Consumer products & services - 5% Education - 25% Medical - 20% Telecommunications - 5% Media ### Clients - 5% Small Business (<$10M) - 30% Midmarket ($10M - $1B) - 65% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Think Company offers flexible pricing with projects ranging from $140,000 to over $2.5 million, catering to various client sizes. Clients highlight good value for cost, citing high-quality resources and effective project management, though some suggest improvements in resource specialization. **Most Common Project Size**: $200,000 to $999,999 based on 13 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - UX/UI Design: $50,000 to $199,999 based on 6 reviews - Market Research: $1,000,000 to $9,999,999 based on 3 reviews - Other Design: $50,000 to $199,999 based on 2 reviews - Web Design: $200,000 to $999,999 based on 2 reviews - Custom Software Development: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Think Company Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.6 - Cost: 4.7 - Willing to Refer: 4.9 ### Top Mentions - Great project management (7 mentions) - High-quality work (6 mentions) - Professional (3 mentions) - Well-organized projects (3 mentions) - Communicative (2 mentions) - Exceptional performance (2 mentions) - Exceptional results (2 mentions) - Flexible (2 mentions) - Knowledgeable (2 mentions) - Proactive (2 mentions) - Team players (2 mentions) - Timely (2 mentions) - Trustworthy (2 mentions) - Unique expertise (2 mentions) - Accommodating (1 mentions) - Collaborative (1 mentions) - Easy to work with (1 mentions) - Hard working (1 mentions) - Puts the customer first (1 mentions) - Well-executed projects (1 mentions) ### Review Highlights **High Cost Perception** While clients generally find value in Think Company's services, some note that their pricing is on the higher side. However, the quality and professionalism of their work often justify the cost. **Effective Project Management** Clients commend Think Company for their excellent project management skills. They are noted for their ability to stay on schedule, adapt to changes, and communicate effectively. Their use of tools like Basecamp and Zoom facilitates seamless collaboration. **Need for Clearer Deliverables** Some clients suggested that Think Company could improve by providing clearer documentation and justification for design decisions. This would facilitate better tracking and understanding of project progress. **Strong UI/UX Design Expertise** Think Company is praised for its strong UI/UX design capabilities, delivering modern, user-friendly interfaces across various industries, including pharmaceuticals and financial services. Their designs have been described as sleek, intuitive, and impactful, often leading to increased customer satisfaction and engagement. **High-Quality Deliverables** The company consistently delivers high-quality work that meets or exceeds client expectations. Their attention to detail and ability to produce well-researched, evidence-based designs are highly valued. **Innovative Problem Solving** The team at Think Company is noted for their ability to think outside the box and propose innovative solutions. Their approach often leads to unique and effective outcomes for complex challenges. **Flexibility and Responsiveness** Think Company is recognized for their flexibility in adapting to project changes and their responsiveness to client needs. They are able to pivot and adjust resources efficiently to meet project demands. **Strong Client Relationships** Clients appreciate Think Company's commitment to building strong partnerships. They are seen as a strategic partner rather than just a vendor, contributing valuable insights and expertise to projects. **Diverse Skillsets and Talented Team** Think Company boasts a diverse and talented team capable of handling various aspects of digital projects, from design to technical implementation. Their wide range of expertise is a key strength. ### Think Company Reviews #### UI/UX Design for Pharmaceutical Company (Featured Review) **The Project** - Services: UX/UI Design - Project size: $50,000 to $199,999 - Project length: July - Oct. 2022 **Project Summary**: Think Company provided UI/UX design services for a pharmaceutical firm. The team helped the client comprehensively evaluate and rate the UI/UX design of their existing CRM system. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Senior Director, Biopharmaceutical Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 23, 2022 **Feedback Summary**: Thanks to Think Company’s help, the client was able to identify several opportunities to improve their system. The team fully understood the business and requirements, enabling them to deliver exactly what was needed. They also followed best practices for UI/UX design and managed each task well. ""We were impressed by how fast Think Company understood our business model and specific requirements."" **BACKGROUND** Introduce your business and what you do there. I’m a senior director at a small pharmaceutical company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? Our field sales team relies on a bespoke CRM system that served us well at the launch of our product. However, over the course of two years, it had become a bit convoluted and hard to use. Hence, we reached out to Think Company to help us think through how to best revise our tool to make our salespeople more effective and efficient. **SOLUTION** What was the scope of their involvement? After spending time to understand our business and requirements, Think Company proceeded with the work, conducting a UI/UX audit of our system. During this operation, they did a thorough evaluation and rating of our system and identified hundreds of opportunities that would better streamline our process and make things more intuitive. What is the team composition? We worked with 5–6 people from their side, including a project lead, a couple of UI/UX designers, a customer lead, and a technical lead. How did you come to work with Think Company? We found out about Think Company through a recommendation. We reached out to them through their website, and they got back to us right away. We decided to go with them because they had extensive experience in software development and in working with companies like ours.  How much have you invested with them? We spent about $150,000. What is the status of this engagement? This phase of the project is already completed; we worked together on it from July–October 2022. We plan to implement Think Company‘s suggestions and reengage with them next year. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We got positive feedback from our team members regarding Think Company’s services — their work was good, and they had a lot of useful suggestions. How did Think Company perform from a project management standpoint? They were excellent from a project management standpoint. Their team communicated clearly and updated us weekly via Basecamp, email, and Zoom. Overall, they were easy to work with. What did you find most impressive about them? We were impressed by how fast Think Company understood our business model and specific requirements. In doing so, they were able to come up with practical and impactful suggestions to make our system better. Are there any areas they could improve on? I honestly can’t think of anything that Think Company could’ve improved on. Do you have any advice for potential customers? I definitely recommend working with Think Company — they clearly have a strong understanding of the best UI/UX practices. --- #### Market Research & UI/UX Design for Pharmaceutical Company **The Project** - Services: Market Research, UX/UI Design - Project size: $1,000,000 to $9,999,999 - Project length: Apr. 2020 - Feb. 2023 **Project Summary**: Think Company conducted market research and designed the UI/UX of a web experience's MVP for a pharmaceutical company. The team designed UX prototypes and worked with the client's tech team to launch the MVP. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** Director of Omnichanel Operations, Pharmaceutical Company - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Apr 24, 2024 **Feedback Summary**: Think Company designed a product that was in line with the client's vision. The product was unique among the client's competitors and received positive feedback from customers. Think Company met deadlines and was flexible in allocating resources according to the project's scope needs and changes. ""Think Company worked through various stepbacks and delivered a finished product that was in line with our vision."" **BACKGROUND** Introduce your business and what you do there.I'm the director of omnichannel operations at a pharmaceutical company. However, when we engaged with Think Company, I was working in my previous role as the associate director of payor digital. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company?I was working on building a road map for how we engaged with a customer segment digitally that we had never engaged before. We wanted to discover how to connect with our large B2B customers, known as payors. Typically, we connected to those customers through account executives who talked with them face-to-face and were looking at how we could build digital platforms, especially during the COVID-19 pandemic, to connect with our customers asynchronously. One of our new projects was building a new web experience for this segment of customers. **SOLUTION** What was the scope of their involvement?Think Company designed the UI/UX of our new web experience. The team was responsible for initial market research to define the UI/UX design that they later developed. Think Company built UX prototypes and then worked with our legal department on approving concepts and putting together legal and regulatory reviews to launch the concept in the market. The team then collaborated on backend development and set up the site launch, helping us oversee the design and partner with our internal IT and tech teams to develop and launch our MVP. Think Company conducted market research to determine the unmet digital need in that segment of customers and helped us build a web experience. The team designed a product from scratch using market research insights and customer feedback.What is the team composition?We ran a team of 6–8 teammates. We paid a dedicated resource who could be a UX designer, a UI designer, or a technical expert, and we allocated a number of ours from that resource based on how much work we needed in that area. Think Company could flex across the team as needs change based on the project. If we needed more work from one resource, we could allocate those hours across the team without requiring major re-scoping efforts around the project. How did you come to work with Think Company?I met Think Company several years ago while working on a different project around customer web experience. I initially met the team through an RFP a former teammate conducted, where Think Company became part of our agency's roster. I contacted the team for this project based on my previous experience with them. This project required UX design expertise, and we couldn't find a good proxy on the market and examples from competitors similar to the product we wanted to build. We contacted Think Company because they had shown good ability in this type of work, which required market research, understanding unmet needs, and turning them into products.How much have you invested with them?We spent around $2.5 million on this project.What is the status of this engagement?I joined the team in April 2020, and Think Company had just kicked off the project. Think Company launched our MVP in February 2023, and I left my former role at that time, too. Although I don't work with Think Company, the team continues to add features and content to the product and create a road map.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Think Company had internal processes we liked so much that we copied them into our company. For instance, the team used Airtable as a CMS to categorize assets and workflows we used to build the website. We brought that technology in-house because we liked it so much. The market research conducted by Think Company was helpful because we had customer insights we could use more broadly besides the website. Finally, we received positive feedback from customers about our website, which was in line with market research. Customers believed this new product could be valuable in building relationships with our company. I was pleased because it was a challenging project, and Think Company worked through various stepbacks and delivered a finished product that was in line with our vision and was unique among our competitors. Think Company didn't just create the designs and hand them off; the team stayed with the project from its design until it went live. Think Company had professionals within their team with tech expertise who helped us execute our ideas from paper to development.  How did Think Company perform from a project management standpoint?Think Company delivered work as expected. The team was incredibly flexible in how they allocated resources and hours, giving us flexibility that didn't require us to rewrite the scope when our project changed. We had setbacks from our side in terms of our ability to give feedback to the team, and we also added scope mid-project. Think Company's ability to handle new requirements and come up with different ways to achieve the desired outcome was great. When we started the project, we had set a launch window for September 2022 with our leadership team, and despite having issues we had to work through from our side, the team still delivered tightly close to the launch window we had set. Think Company's ability to be flexible and solve problems was impressive.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Jen (VP, Client Engagement) oversaw the entire engagement and was a great partner. She listened to us and understood our needs to ensure the necessary service and support were in place. The UX designer stayed with the project throughout its inception and until we launched, which was two and a half years. Lastly, our content strategist was fantastic. She helped us audit many resources we potentially wanted to use internally on our website. These things weren't easily categorized, and she built an entire way for us to organize and get our content in this new web experience. She did a fantastic job working in a white space area to create something unique. These three teammates were the heart of the project.What did you find most impressive about them?Think Company's project and program management was their sweet spot. Think Company had a good balance between cost and value. Are there any areas they could improve?Think Company recruited good talent at an excellent price. Within that, the team could improve in ensuring resources were good at their core competency. Sometimes, Think Company tried to flex in spaces where they might not had as much expertise. The team could have been rock solid and direct about what they were good at and capable of doing. I understand every agency is always trying to please their customer, and Think Company did a good foundation work in the UI/UX space. Service providers usually think they can do everything all the time, but it's better for companies to say their expertise and work within that space. Do you have any advice for future clients of theirs?I suggest having clear requirements and questions when engaging with Think Company. Be very clear about your vision and what you're trying to deliver because nothing breaks a partnership more than coming in without having your end goal clear. I suggest creating an RFP to set goals, budgets, and expectations. Think Company can use that to help you understand what you need and propose the necessary resources and approach. Think Company will help you ensure you have the necessary budget and the timing is right to accomplish your project. The team can pressure test what you want to achieve and help you define an achievable product, acting as a strategic partner. If you come in with a loose idea, you'll waste time figuring out your final product. I recommend coming in with a firm foundation in either what you want to do or what you want to understand. Think Company is good at asking questions and helping you understand your problem. If you come to the table with that, they're a great partner to sit down and design a product, understanding the steps. --- #### UI/UX Design & Web Development for Financial Services Co **The Project** - Project size: $10,000,000 + - Project length: Jan. 2016 - Ongoing **Project Summary**: Think Company assists a financial company with web development. They initially worked on UI/UX design using Figma. Now, Think Company works on different projects using C#, React.js, HTML, and AngularJS. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Manager, Financial Services Company - Industry: Financial services - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 13, 2023 **Feedback Summary**: Think Company’s developers have great expertise and work collaboratively. They’ve developed projects that have satisfied the end clients. Think Company delivers high-quality work and has an excellent work process. They meet deadlines and are responsive through email, Zoom, and Basecamp. "“Think Company’s outputs and deliverables are excellent.”" **BACKGROUND** Introduce your business and what you do there. I’m a software development manager at a 401(k) Record keeping company as well as other systems for managing. The important thing is that we work with employers to process their plans on the retirement side. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? Initially, we needed assistance with UI/UX design to complete our end clients’ projects. **SOLUTION** What was the scope of their involvement? Think Company provides us with software development resources — they’re half of our frontend development team. Initially, Think Company provided guidance about design and development to upgrade our work and learn UX’s best practices. They worked with Figma during that time.  Over time, our relationship with Think Company has evolved. We now manage the UI/UX design internally, although Think Company’s developers still assist us with design and accessibility. Think Company’s developers are embedded in our team and help us decide the best technological approach for product development.  Think Company has worked on updating and rebuilding sites we had already in progress. They’ve also helped us implement a pattern library component process and ensured our components worked correctly. We develop the components ourselves, and Think Company participates in that.  When we receive a new project from an end client, Think Company helps us develop the required components and technology pieces. We run websites, and the frontend technology may vary. Think Company has used C#, AngularJS, React.js, and HTML. What is the team composition? I currently work with four developers: two senior developers and two DevOps engineers. I also work with Think Company’s project manager. We have a long relationship, and our process and team have varied.  How did you come to work with Think Company? When I started, my company was already working with Think Company — I’m unsure how we initially found them.  How much have you invested with them? Think Company has worked on multiple projects with different price ranges. Our current annual fee is around $1 million. However, it has varied over time. We’ve also had bigger projects in the past, so I’d say we’ve spent over $10 million during our entire relationship with Think Company.  What is the status of this engagement? I’m unsure when we began working together. However, we’ve worked with Think Company for seven years since 2016. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  I don’t have specific metrics because they’re not assigned to a single project. However, Think Company’s developers are completely embedded in our team, and we regularly do assessments. Our end clients’ satisfaction is high, and Think Company’s outputs and deliverables are excellent.  How did Think Company perform from a project management standpoint? We handle our project management internally and don’t measure Think Company’s work in that regard. However, I can say that they’re running ahead of schedule and on time with our current project. We use email and Zoom to communicate with Think Company. We also use Basecamp to share files and reports.  What did you find most impressive about them? I’m most impressed with Think Company’s high-quality resources. Their developers are well-trained and collaborative — I’ve never been unhappy with a teammate from Think Company. We support with additional training and have great in-house processes.  Are there any areas they could improve? I can’t think of anything for Think Company to improve. I’ve always been happy with their work and results. There’s nothing I’d request Think Company to do differently. Although I don’t work with them directly on projects.  Do you have any advice for potential customers? I recommend treating Think Company as a full partner because they’ll deliver what you request. --- #### UI/UX Design for Pharmaceutical Company **The Project** - Services: UX/UI Design - Project size: $50,000 to $199,999 - Project length: July - Oct. 2022 **Project Summary**: Think Company provided UI/UX design services for a pharmaceutical firm. The team helped the client comprehensively evaluate and rate the UI/UX design of their existing CRM system. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Senior Director, Biopharmaceutical Company - Industry: Other industries - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 23, 2022 **Feedback Summary**: Thanks to Think Company’s help, the client was able to identify several opportunities to improve their system. The team fully understood the business and requirements, enabling them to deliver exactly what was needed. They also followed best practices for UI/UX design and managed each task well. ""We were impressed by how fast Think Company understood our business model and specific requirements."" **BACKGROUND** Introduce your business and what you do there. I’m a senior director at a small pharmaceutical company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? Our field sales team relies on a bespoke CRM system that served us well at the launch of our product. However, over the course of two years, it had become a bit convoluted and hard to use. Hence, we reached out to Think Company to help us think through how to best revise our tool to make our salespeople more effective and efficient. **SOLUTION** What was the scope of their involvement? After spending time to understand our business and requirements, Think Company proceeded with the work, conducting a UI/UX audit of our system. During this operation, they did a thorough evaluation and rating of our system and identified hundreds of opportunities that would better streamline our process and make things more intuitive. What is the team composition? We worked with 5–6 people from their side, including a project lead, a couple of UI/UX designers, a customer lead, and a technical lead. How did you come to work with Think Company? We found out about Think Company through a recommendation. We reached out to them through their website, and they got back to us right away. We decided to go with them because they had extensive experience in software development and in working with companies like ours.  How much have you invested with them? We spent about $150,000. What is the status of this engagement? This phase of the project is already completed; we worked together on it from July–October 2022. We plan to implement Think Company‘s suggestions and reengage with them next year. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We got positive feedback from our team members regarding Think Company’s services — their work was good, and they had a lot of useful suggestions. How did Think Company perform from a project management standpoint? They were excellent from a project management standpoint. Their team communicated clearly and updated us weekly via Basecamp, email, and Zoom. Overall, they were easy to work with. What did you find most impressive about them? We were impressed by how fast Think Company understood our business model and specific requirements. In doing so, they were able to come up with practical and impactful suggestions to make our system better. Are there any areas they could improve on? I honestly can’t think of anything that Think Company could’ve improved on. Do you have any advice for potential customers? I definitely recommend working with Think Company — they clearly have a strong understanding of the best UI/UX practices. --- #### User Research & UI/UX Design for Industry Association **The Project** - Services: Market Research, UX/UI Design - Project size: $1,000,000 to $9,999,999 - Project length: Aug. 2019 - Jan. 2022 **Project Summary**: Think Company helped an industry association perform user research to define user personas and their needs around the platform they offer. Then, they helped with UI/UX design and prototyping for said platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief Product Officer, Industry Association - Industry: Advertising & marketing - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 24, 2022 **Feedback Summary**: The platform’s beta testers have provided excellent feedback about Think company’s designs. The team was very communicative and proactive, and they performed excellent research, making their work solid and trustworthy. Additionally, they were attentive, caring, and knowledgeable. "“They did an excellent job at taking insights and research findings to create beautiful designs.”" **BACKGROUND** Introduce your business and what you do there. I’m the chief product officer for an industry association in the professional products industry. We have a membership model, providing members with access to educational information, shows, events, certification programs, and more. A lot of what we do is based on a platform that allows distributors to search, present, and manage their orders for end buyers, as well as interact with suppliers of different products. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? When I joined the company, I came on as VP of product management and UX. I was tasked with taking over one of our products that had been around for 12–15 years. In doing so, I was trying to introduce product management and UX processes and create a product management team. For this project, we enlisted Think Company to help us with user research to identify our customers’ pain points and learn more about them. **SOLUTION** What was the scope of their involvement? Think Company helped us conduct the user research we needed. For this research, we defined different user personas and tested the different hypotheses that we had across the company, helping us validate or disprove them. Their team also helped us come up with more journey maps and other ideas for the product we wanted to create from vision and strategy standpoints. Moreover, their involvement included conducting interviews to identify and recruit users for our product. After that initial project, we kept working with Think Company on other projects where they helped us redesign our platform from scratch. During this process, they identified different use cases, created a prototype, tested it, and did additional research to help us put together everything we needed for the new platform. What is the team composition? During the initial engagement, we worked with a lead designer, a researcher, a project manager, a business development lead, and a technical lead. We collaborated with a much larger team from Think Company on the other projects, and different people came in and out as needed. Their leadership team remained the same, but other designers, researchers, and content marketing specialists joined at different times. Our main contact points throughout the entire process were the lead designer and the project manager, who kept us on track. How did you come to work with Think Company? I already knew Think Company from another project we both had worked on in the past. However, the process of choosing them was already in place by the time I joined the project. My company had already selected three finalists, including Think Company, and had different sets of criteria for ranking those companies. Ultimately, we chose Think Company because they were the most innovative company, and the prototype they built to win the business was the best. How much have you invested with them? We spent over $1 million. What is the status of this engagement? We started working together in August 2019 and kept working together through 2020, 2021, and 2022 on many different engagements. We launched the MVP of the new platform in early 2022, marking the end of our latest project. However, I recently brought them again to work on a new user research project. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’ve already launched our new platform and put around 600 users on it, as we’re getting ready to do the market launch in 2023. Now, my internal team is doing a lot of beta testing and taking the next iterations as they go into the development process. We’ve received very positive feedback and scores from people using our platform; they like the new designs. Overall, working with Think Company worked out great. We really liked them, which was why we kept hiring them. Additionally, we really trusted their designs because they did great research to support their decisions. How did Think Company perform from a project management standpoint? Think Company did a great job managing the project. Their team knew how to keep things on track and get to the heart of the matter at hand, which was great. Additionally, they were very communicative and provided us with weekly product status updates and very detailed roadmaps. As with most projects, things didn’t always go according to plan, but they were always adjusting their schedule. They were also considerate in asking us if it was alright to push things when facing delays, and they always found other ways to overcome those challenges. We had very good conversations with Think Company throughout our partnership, and they always ensured that we got great value out of them. They solved questions immediately and went above and beyond to ensure we were happy with their service. During our first engagement, we used the whole G Suite to collaborate, like Google Docs to keep things organized and Google Calendar to schedule interviews. As for the second engagement, we used Miro to sketch, design, and create different prototypes as needed. What did you find most impressive about them? Think Company was great at doing research, and they did an excellent job at taking insights and research findings to create beautiful designs. Additionally, all the people we worked with from Think Company were very good. They were always very attentive and knowledgeable, and partnering with them helped me upskill my team. Are there any areas they could improve? It would be great if Think company were less expensive, but we definitely saw great value for the money, so we didn’t mind paying for their services. --- #### Market Research for Textiles & Materials Company **The Project** - Services: Market Research - Project size: Less than $10,000 - Project length: Jan. - Apr. 2022 **Project Summary**: A textiles and materials company hired Think Company to lead a user insights project by conducting research and client interviews. They collected user feedback across a spectrum of audience types. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** EVP of Sales Enablement, Textiles & Materials Company - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jun 27, 2022 **Feedback Summary**: Think Company's outputs were directly applied to some of the client's redesign work, indicating the partnership's success. They led an effortless workflow and ensured timely delivery of services. The team's commitment and professionalism were impressive. ""This project flowed effortlessly, thanks to the detailed planning of the team."" **BACKGROUND** Please describe your company and your position there. EVP of Sales Enablement and Marketing Communications. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Think Company? We were about to start a broader redesign project and needed some user feedback across a spectrum of audience types to help guide our scope of work. Think was hired to lead this user insights project. **SOLUTION** How did you select this vendor? Upon recommendation I connected with Russ (the Founder). We shared our needs and goals and he connected me with his team to put together a proposal. Describe the scope of their work in detail. Think was charged with developing the project schedule, conduct research and discovery to uncover what questions should be part of the study, conducting the client interviews, and deliver a report at the end to share their findings. What was the team composition? Business Development Project Manager Developer Research Lead Design UX **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The work that Think did for us has been directly applied to some of the redesign work that has taken place. We refer to their work repeatedly in other areas of Marketing where their insights apply as well. How effective was the workflow between your team and theirs? This project flowed effortlessly, thanks to the detailed planning of the team. They owned and drove the flow of the project to make sure all stayed on schedule. Every interaction came with preparation and organization. What did you find most impressive about this company? Our industry can be a bit convoluted however they were great listeners and really absorbed all of the intricacies, effortlessly. I felt they were committed to our project and were committed to do the work to understand all they needed to execute on the client interviews. I was really impressed by their professionalism at each step, even overdelivering in many areas; providing tangible insights that I didn't anticipate. Is there any area for improvement or anything that could have been done differently? No. Cannot recommend enough. --- #### UI Redesign for Automation Company **The Project** - Services: UX/UI Design - Project size: Confidential - Project length: Mar. - July 2020 **Project Summary**: Think Company redesigned an automation technology company's UI by creating a design system and component library that matched their rebranding efforts. They used tools such as Figma, Adobe, and React. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Projector PSA - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 10, 2021 **Feedback Summary**: Think Company's work allowed the client to secure more business and increase the usage of their product. External stakeholders also shared positive feedback about their work. The team's solid process and tailored-fit solutions were key to their success. In the end, they were highly recommended. ""The team allowed us to adapt to a much more reasonable scope that fit the bill of what we were trying to achieve."" **BACKGROUND** Introduce your business and what you do there. I’m the CEO of Projector PSA, and we have a professional services automation technology platform. We work with services businesses, and we do everything from project management, resource planning, and resource tracking in a single system. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? We wanted to redesign our UI because we did a rebrand and redesign, and everything from our font, colors, and brand identity changed. We hired Think Company to help us with our design system, UI library, and React and React Redux components. **SOLUTION** What was the scope of their involvement? We provided them with our business’ background, including what our customers typically saw, the journey they went through in using our product, and some of the UI challenges that we identified based on customers’ feedback. After that, we provided Think Company with a review of the different personas that were logging into the system. They then focused on creating a design system and component library for us. The team used Adobe, Figma, React, and a couple of project management tools on their side. What is the team composition? We probably worked with six different people from their team at any given time, including their project manager, UI/UX designers, and UI developer. How did you come to work with Think Company? Think Company was referred to us by someone in our private equity group. 4–5 other companies we talked to had a strict approach on how they were going to do our project and they offered a generic solution to our challenge. However, Think Company offered us a unique package that aimed at providing what we needed. What is the status of this engagement? We worked together from March–July 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  From a business perspective, we were able to increase our opportunity close ratio. In addition, we were able to sign more business, and we received positive feedback from our users. There was also a reduction in clicks and an increase in usage across our product. Overall, Think Company’s work made a significant impact on our business. How did Think Company perform from a project management standpoint? They had a perfect project management process. What did you find most impressive about them? We appreciated that they focused on our problem first as opposed to giving us work that they already did before. We had a unique situation and they really made it a lot easier because they understood our problems. Above all, the team allowed us to adapt to a much more reasonable scope that fit the bill of what we were trying to achieve. Are there any areas they could improve? No, they were great. I’d highly recommend them. Do you have any advice for potential customers? Ask for Shawn (Design Manager) — he was awesome. --- #### Custom Software Dev for Entertainment & Media Group **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Feb. - May 2021 **Project Summary**: Entertainment and media group hired Think Company to develop a state reports portal. The team built it to be able to accommodate data and generate one-page reports based on selected parameters. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Director of Analytics, Entertainment & Media Group - Industry: Media - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 7, 2021 **Feedback Summary**: Think Company was able to deploy a fully functional portal within a tight timeline and without going over budget. They demonstrated a high level of organization, with all milestones being clearly defined at each phase. The team’s process was effective, expertly executed, and well-aligned. ""Their entire team stayed involved throughout the project, which I really liked" " **BACKGROUND** Introduce your business and what you do there. I'm the senior director of analytics for the local media development team of a mass media and entertainment conglomerate. We create product platforms and experiences to help our business connect with the local communities that we serve. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? We create an annual set of state investment reports for our lobbyists. This includes state-level data points around all the ways that we invest locally as a company — everything from the number of people we employ in each particular state, to the amount of money we have invested in our network infrastructure, to the number of dollars we’ve donated to nonprofit organizations.  We have over 30 data points that we provide in what used to be printed reports, and our lobbyists are often looking to tell more nuanced, specific stories with the data. What they wanted to be able to do was pick and choose data points and put these into a custom report template, rather than have us supply kitchen-sink documentation.  We hired Think Company to help us build a portal where we could bring reports into a digital-first atmosphere and allow lobbyists to customize the reports according to their particular audience conversation and circumstance. **SOLUTION** What was the scope of their involvement? Think Company built a custom digital portal that our lobbyists could interact with. This portal was developed to store all of our custom, state-level data as well as a number of state-level photos, maps, and media. The team built it in such a way that our lobbyists could quickly and easily create custom, one-page state reports in no more than five clicks. These lobbyists are not necessarily tech-savvy; they are relationship people, which means they need to get in, get out, and get what they need in a way that is essentially foolproof. We asked Think Company not only to design the UI and the lobbyist-facing platform but also to build the backend to be able to accommodate all of our data and store it in the way we needed.  What is the team composition? We worked with Emily (Senior Project Manager), Keith (Principal Experience Designer), Stu (Senior Technical Lead), and Ian (Technical Lead) for the actual project. I touched base with John (Director of Technology) and Dave (SPV, Business Development) at the beginning as part of the introduction and scoping process. How did you come to work with Think Company? We heard about Think Company through our colleagues; they had worked with other departments in our company. We saw that their previous work was excellent. The end-product was exceptional and the execution was thoughtfully and intentionally well done. It was based on that referral that we selected them over other competitors. The team was also very Intuitive and asked us questions that we hadn't even thought of. We could tell that they were really a step ahead in terms of technical skills and project understanding. How much have you invested with them? We spent $140,000. What is the status of this engagement? The project began in early February 2021 and concluded in May 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I don't remember the specific metrics but one of our main challenges was to deliver the portal on time. We were really pressed to roll out in May 2021 no matter what. Our priority was to stick to the project timeline and budget and Think Company Was able to accomplish exactly that. They successfully delivered on time and within budget. Beyond that, the other metrics revolved around meeting the scope of work that we had set out, several key attributes of the project, and a number of qualitative product requirements. For example, the portal needed to be able to populate a one-page report based on the state that was selected without any glitches. All of those product requirements were met by Think Company. How did Think Company perform from a project management standpoint? In the past, I’ve worked with teams that are more sequential and would pass off the work to the next person or department that was involved. Think Company was also sequential, but their entire team stayed involved throughout the project, which I really liked. As we moved from one milestone to the next, different members of the team would take the lead while the previous leads would still be present in case anything popped up that needed their immediate attention.  We had weekly meetings led by Emily, who always came prepared with a deck of what the milestone was for the week, what the next major sign-off we would be working towards, and how we were going to benchmark towards the timeline and requirements. It was extremely well organized and well sequenced.  What did you find most impressive about them? Think Company was really aligned with their process, which is the biggest differentiator between them and other firms I've worked with. They have a system in place that works and that they all knew how to execute.  Are there any areas they could improve? I can't think of anything right now. Do you have any advice for potential customers? Do as much initial work as possible. Really think through how you would define your outcomes. If that’s something you need help with, make sure that you build that into the project timeline. The clearer you are, the easier it will be for Think Company to help you succeed. --- #### Custom Software Dev for Gift Storage Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: May - Sep. 2020 **Project Summary**: Think Company developed an inventory system for a gift storage company. They created a customer-facing app where clients can order gifts and select wrappings and an operations app for inventory management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Co-Founder, Sleigh - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 11, 2021 **Feedback Summary**: Thanks to the system created by Think Company, the client has sped up their operations, reducing the registration process to seconds. The team was highly responsive and managed the project perfectly. They focused on understanding the client’s needs to provide them with the best experience possible. "“We couldn't be happier with the service that Think Company provided.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO and co-founder of Sleigh, a consumer services business during the holiday season. We receive packages on our customer’s behalf, and we unbox, inventory, and wrap them — those are Christmas presents that they get for their family and friends. Thus, we’re a multi-sided marketplace for multiple standpoint customers. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? We needed to create an inventory system that was both operational and customer-facing. **SOLUTION** What was the scope of their involvement? Think Company helped us develop our system’s web applications. Their services included page design, UX design, and front and backend development. They used Ruby on Rails and jQuery. By the time Think Company came into the project, I had already designed most of the UX, so they focused more on the development. We did the wireframes, and they did certain pages. Then, they built out the functionality — it was all very well organized. On the customer-facing side, our customers can log what they’re getting for each person on their gift list and see when they could expect the delivery on a Sleigh location. On the operational side, we’re able to see what items to expect by what date, log them in the inventory as received, take photographs of them, and store them in our physical inventory. We also have a gift wrapping assignment where customers can select among the different wrapping papers to wrap each of their gifts, so it’s a fully customizable and personalized experience — the application helps us facilitate that. What is the team composition? We worked with a project manager, a frontend developer, a backend developer, and a QA person. We also worked with a designer in the beginning. How did you come to work with Think Company? Think Company was recommended to us by a friend of a friend. We evaluated three other agencies and chose them based on their merits. When they were pitching us their services, they brought in their full team to do so — we could tell that they were really engaged in the vision of the project and that they had expertise. My co-founder is a woman, and one of Sleigh’s criteria is that all of our vendors need to have diversity and female representation. One of the deciding factors of choosing Think Company was that they were the only company that had female representation in about half of their team. What is the status of this engagement? We started working together in May 2020, and the application went live in September 2020. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  One of the main successful results was the speed of log in the inventory. We get hundreds of deliveries from multiple providers every single day at our shop during the holiday season, and we had to do all of that login manually before having the application, which took about two minutes for every single delivery. With the application that Think Company built, that login time was cut to just a few seconds, which really sped up our operations. The application has also allowed us to have multiple people operating our services from multiple locations, something that was impossible without the gift inventory system. Our customers were really happy with the application this year, so we couldn’t be happier with the service that Think Company provided. How did Think Company perform from a project management standpoint? Think Company’s project management was awesome. I’ve worked on large technology projects for major Fortune 500 companies, and this was one of the best-managed projects I’ve ever worked on. Think Company used Agile sprints as the project progressed, and they were really great about having clear plans and deliverables for each of those sprints. They used Basecamp for project management, to which we had access, and they also used Jira on their end, to which they offered access. However, we didn’t want to get into the weeds of it. We had 2–3 meetings a week on a regular and scheduled basis. The expectations for those meetings were planned in advance, and they were very well organized from an agenda perspective. Think Company was very responsive. They usually responded within one hour or within the same day at most. What did you find most impressive about them? Think Company’s team was great to work with. They really tried to understand our business, our customers, and our goals. They didn’t just tactically and transactionally build the application to get the job done. They wanted to build the best experience for us, our operators, and our customers, and they achieved that. Are there any areas they could improve? No. Do you have any advice for potential customers? Come prepared to be engaged. Be enthused by building your application because Think Company will be ready to match that enthusiasm, and it’ll only make your project and process better. --- #### Web Design for Life Insurance Company **The Project** - Services: Web Design - Project size: $200,000 to $999,999 - Project length: Nov. 2019 - June 2020 **Project Summary**: Think Company provided web design services to a life insurance company. They helped to create wireframes and implement changes based on user feedback.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** AVP Product Marketing, Penn Mutual - Industry: Financial services - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 29, 2020 **Feedback Summary**: Although the website hasn’t officially launched, the client is happy with the final outcome. Think Company’s research methods help elevate their design and inform their decision-making. Although project management got off to a rough start, the collaboration went smoothly overall.  ""Their knowledge of the technical elements of building a marketing website was impressive." " **BACKGROUND** Introduce your business and what you do there. I work for Penn Mutual Life Insurance and I’m the AVP of product marketing. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Think Company? We wanted to update our website and make our content more digitally focused. Much of our content was uploaded to our website as PDFs. **SOLUTION** What was the scope of their involvement? They provided design and strategic services for our website. Our in-house team took care of most of the development, but Think Company helped with conceptualization, creating wireframes, and web design. They also reached out to users and stakeholders to get their feedback on the website.  What is the team composition? We worked with a team of 5–10 people including a design lead, tech lead, project manager, and research lead.  How did you come to work with Think Company? I wasn’t directly involved in the hiring process. However, they’re local to us which was important. We looked at two other companies in the Philadelphia area but decided to work with Think Company because of word-of-mouth recommendations.  How much have you invested in them? We invested around $400,000.  What is the status of this engagement? We started working together in the summer of 2019. However, the bulk of the work was done in November and December of that year. We wrapped up in June 2020. However, there’s still some maintenance and updates they’re taking care of.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The website hasn’t launched yet, so we don’t have any metrics to track their success. However, feedback from our community has been very positive. The design is sleek, and the website is easier to use than our previous iteration.  How did Think Company perform from a project management standpoint? We had a bit of a rocky start, but over time everything came together. We were struggling on both sides. As soon as they made a change to their project management, everything fell into place.  We used Basecamp to manage the project.  What did you find most impressive about them? Their knowledge of the technical elements of building a marketing website was impressive. We were also surprised by their thorough research. At first, we were skeptical about the intensity of their research phase, however, at the end of the project, it was clear that their methods paid off.  Are there any areas they could improve? We could’ve done some more team building changes so the process would move along smoothly. It’s important to make sure members of a third-party team mesh well with internal teammates. Beyond that, it was a great interaction.  Do you have any advice for potential customers?  Speak candidly and transparently upfront about the research and feedback aspects of the project. This drives their work, so it’s important to pay attention to it. --- #### UI/UX Design for Business Management Platform **The Project** - Services: UX/UI Design - Project size: $50,000 to $199,999 - Project length: July - Dec. 2014 **Project Summary**: Think Company redesigned the UI/UX for a business management software. After conducting thorough information gathering, they created wireframes that could easily be implemented. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Former CEO, Business Management Software - Industry: Information technology - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 21, 2020 **Feedback Summary**: Engineers were able to implement the designs and the UI has improved significantly. Once clients adapted to the new interface, they were pleased with the functionality. Think Company provided a great product for an affordable price. They were committed to the project and made adjustments as needed. "“They really thought about the project in a holistic way and that was super valuable.” " **BACKGROUND** Introduce your business and what you do there. I’m the former CEO of a business management software company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? When we acquired the business and I was brought on board, it was a really well-run company, but it had been a mom and pop and was run for profitability rather than growth. Therefore, there hadn’t been a ton of investment in the team, internal systems and go to market strategy or really in keeping the technology fully up to date. We observed was that the codebase and the technology stack was somewhat obsolete. On top of that, the UX was definitely reflective of an organic process that had been built up over time, adding feature by feature without really an intention or holistic view of what that experience would be like for the end-user. We weren’t in a great position to scale or to have a compelling offering for new client acquisition. As we were rethinking technology, it made total sense to also think about the UX at the same time. **SOLUTION** What was the scope of their involvement? Think Company created designed the UI/UX and established a framework for a business management platform. They took a full look at how users were experiencing the system, what work they were trying to accomplish, the workflows they were going through in order to do that, where the frustrations were and what was working well among other things. With that, we came up with a lot of new ideas around what the experience should be like, what the paradigm is for how people use this, and how can we introduce it without giving too much from a change management perspective and without frustrating users. It is totally new and different and really hard for existing users to make that transition. At that same time, we wanted to make it as modern and user-friendly as possible and have them provide us with a framework that would allow us to continue to add features and build the solution overtime without going down the same track of making a really crowded, jumbled, and cluttered experience. It was a lot about information gathering from various stakeholders. They met with our product people, they met with our salespeople and a number of clients. We h identified a range of clients, different sizes, different levels of sophistication, different tenures with the product, and not only engaged with them to ask them questions about their experience, but they also observed their usage firsthand. That process informed everything we did afterward. They created a comprehensive solution. It started with ideas and then evolved into wireframes. Ultimately, it was a full system for managing UI, so we could give the end product to our engineers and have them have a toolkit that they could use for ongoing UI complete with icons, workflows, and tools to manage those. What is the team composition? Over the course of the project, we worked with at least a half dozen people. They had a really broad range of skillsets working on this. There was a project manager, there were graphic designers, there were people who had expertise in workflow, but there were also people who had expertise in just day gathering and observing users and collecting the information that would inform decisions. How did you come to work with Think Company? Both businesses are based in Philadelphia and we learned about them through the Philadelphia tech community. We did an RFP, scoped the work that we needed to have done, and we did an assessment of a few different vendor partners. Think was unanimously the group that we felt the most excited about working with.   How much have you invested in them? We spent between $100,000–$150,000. What is the status of this engagement? We worked on this effort from July–December 2014. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our engineers were able to work from a toolkit that could easily be scaled. This was all part of a broader change management effort and part of a broader investment in the future growth of the business. As all those things came online together, someone just turned on the high beam lights. Everything came together. The product was right, the go-to-market was right, our topline execution from lead to collecting sales and renewals was right and the business just took off. It would have not been possible had we not elected to really invest in the UI and had they not delivered on their promises the way they did. Our existing clients hated it at first. I learned that we didn’t do a good enough job managing the change, communicating the extent of the change, and providing resources to facilitate a smooth transition. It wasn’t that the outcome was bad, it was that the transition for people was painful. Over time, those very same people came back to us and told us it was objectively far superior to what we had before and that they just needed to understand it better. Still, we wouldn’t have been able to do it ourselves. The team had such diverse skillsets that we wouldn’t have been able to find just by hiring an additional person. On top of that, it would have been more expensive. How did Think Company perform from a project management standpoint? It was really good. are complex things we were trying to solve. It requires commitment, adjustments, and really getting familiar with one another. Thankfully, that was a strength for both of our teams. It was hard to start, but pretty quickly, we got really comfortable and good at communicating, which made it all work. What did you find most impressive about them? They really helped frame the project at a time when our thinking about it was almost definitely way too limited and way too naïve. They were definitely thinking about creating a system that was far more scalable in terms of time, how the system was going to evolve, for the users. They were thoughtful about creating a sustainable system rather than just providing us with a new UI and navigation. They really thought about the project in a holistic way and that was super valuable. Are there any areas they could improve? I know there were at the time, but I blocked them out of my memory. Do you have any advice for potential customers? You just have to work at it to really make sure you are aligned on the scope and that you have established really good systems for communicating so that you can course-correct in a really agile way. --- #### Design & IT Strategy for Healthcare Company **The Project** - Services: UX/UI Design - Project size: $200,000 to $999,999 - Project length: Apr. 2018 - Ongoing **Project Summary**: Think Company developed and designed a mobile portal for the employees of a home healthcare company. They're now doing research and analysis of technology capabilities to create an enterprise-wide IT strategy. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Chief Information Officer, Bayada - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Jun 24, 2019 **Feedback Summary**: Employee satisfaction has improved since the engagement began. Think Company keeps the project moving through constant communication and without relying on technical jargon. Their ability to turn constructive feedback into implementable, high-quality deliverables are hallmarks of their work. ""Think Company's ability to consume information, analyze it, and find original themes is so impressive." " **BACKGROUND** Introduce your business and what you do there.  I’m the CIO for Bayada, a home health care company. We’re an international organization operating in 26 states and six countries. We provide care in people's homes. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company?  We've had two engagements with Think Company. We first hired them to do research and analysis around designing a mobile portal for our employees. **SOLUTION** What was the scope of their involvement? Think Company interviewed about 50 frontline employees and office employees. They designed a mobile portal for us called The Front Door, which we implemented last year. The second project is designing our enterprise-wide IT strategy. They've been doing research and analysis for about nine months and will continue for another six months. They're performing capabilities assessments of each of our business units and our enterprise shared services support areas. Next, they synthesize that information to identify themes and strategic capabilities for the company. Once that’s done, we'll move on to the next phase where they'll design our actual IT vision and strategic objectives to support our five-year IT strategy.  What is the team composition? Tom (Vice President of Client Engagement, Think Company) is our main point of contact. We worked with 4–5 people on the first project, and three in the current project. How did you come to work with Think Company? I interviewed several companies. Think Company’s attention to detail and their design approach made them stand out. I really appreciated that they had a realistic picture of how our work was performed. Tom and I hit it off because he’s realistic and speaks in plain language. They understand that doing good design work requires listening carefully in order to understand intent.  How much have you invested with them? We’ve spent approximately $250,000. What is the status of this engagement?  Work started in the second quarter of 2018 and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The Front Door mobile portal was very successful and received extremely well by our company. Employee satisfaction has improved since its launch. As part of the IT analysis, they’ve identified the technology project work that’s necessary in order to achieve our enterprise-wide IT strategy. To date, that project is meeting our expectations. We've seen small improvements along the way that already improve revenue or reduce expenses.  How did Think Company perform from a project management standpoint? Their team is very good. Their project management has been excellent. They keep me on my toes and keep the project running smoothly. Think Company is able to quickly evaluate when things are off course. They also know when to speed things up or when to slow things down. I don't need to ask for anything. They stay ahead of me, which is really helpful. I have a big job and I can't do their work, too.  We have a lot of meetings and do a lot of video conferences. We use email probably the least. I have a standing video conference with them every Monday afternoon and we often speak again toward the end of the week. When we have meetings with the leaders of our company, we'll do those in person or over Zoom video conference.  What did you find most impressive about them?  Think Company's ability to consume information, analyze it, and find original themes is so impressive. They make incredible insights about our company, our employees, and our technological capabilities that we’ve not observed ourselves.  Are there any areas they could improve?  No, not right now. They're doing exactly what we need them to do.  Do you have any advice for potential customers?  Think Company will cut through all of the buzzwords and lingo and perform solid research and analysis. They see through all the flowery stuff by being great listeners. They’ll find the insights that you may not find on your own. --- #### UX Design for Pharmaceutical Website **The Project** - Services: UX/UI Design - Project size: Confidential - Project length: Apr. 2017 - Ongoing **Project Summary**: Think Company is working on a website’s customer experience. They designed content strategy, implemented a new UX/UI, and reworked the site layout. They provided design guidelines that the internal team uses. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Agile Transformation Leader, Pharmaceutical Company - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Mar 18, 2019 **Feedback Summary**: Think Company has a strong work ethic and uses an evidence-based approach to provide applicable and pragmatic solutions. Their work reduced the content creation cycle time by 60% and increased the Google index to industry-leading levels. They adjust well to project preferences and provide feedback. "“New customer behaviors are aligning with the expectations of our customer experience strategy.” " **BACKGROUND** Introduce your business and what you do there. I’m the agile transformation leader for a pharmaceutical company. I’m mainly in charge of customer experience and digital transformation.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? We wanted to revamp the customer experience for one of our primary customer sets that’s significant to our business. We needed a partner to work on our design strategy, UX/UI, and content and product strategy. **SOLUTION** What was the scope of their involvement? They work in HTML5, writing the code bases that they then gave to our internal production teams. They had to learn our content management system (CMS), Tridium, and do design work in Illustrator, InVision, and Photoshop. Think Company redefined the relationship that we want to have with our customers in our online channels and changed the focus from marketing and promotions to enhancing customer engagement. They helped us understand the customer journey, including their wants, needs, dreams, and vision.  From there, they designed our content strategy, UI, and site layout. Essentially, they built the roadmap to our design, and our individual brands created the content that adhered to those guidelines. We developed an integrated system that delivers a cohesive brand. What is the team composition?  We worked with about 10–15 people, including an account executive, project manager, UX leader, content management specialist, and graphic designer. How did you come to work with Think Company? We sent out an RFP and considered 12 partners. Think Company had extensive work in customer experience and an evidence-based approach to problem-solving, so we hired them. What is the status of this engagement? We partnered in April 2017, and the work is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They reduced our cycle time for content creation and deployment by more than 60%. We’ve also reduced the need to engage with other partners, which has decreased both the time and cost of our projects. New customer behaviors are aligning with the expectations of our customer experience strategy. Our Google index went from low to industry-leading categories. What did you find most impressive about them? Their evidence-based approach to solutions is fantastic, and they work hard to understand our end customers’ journeys. They’re willing to challenge or defend certain ideas, even being willing to walk away from work if they don’t think it’s a good fit for them. Are there any areas they could improve? No. We have lots of processes and procedures, and they’ve adjusted well to that. Do you have any advice for future clients of theirs? You need to be willing and able to accept their recommendations; they may suggest things that you didn’t think needed to be changed. --- #### Redesign & Web Dev for Interactive Mapping Company **The Project** - Services: Web Design - Project size: $200,000 to $999,999 - Project length: Feb. 2018 - Ongoing **Project Summary**: Think Company redesigned an interactive map website and made it mobile friendly. They also developed pattern libraries and migrated data into a new software workflow tool. They currently act as a consultant. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, Interactive Mapping Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 7, 2018 **Feedback Summary**: Think Company is proactive and dedicated, maintaining regular communication and accommodating to changing needs. Their designers do amazing work, and the products have resulted in less work and quicker turnaround times. "“The entire team is smart and willing to customize their service to best meet our wishes.” " **BACKGROUND** Introduce your business and what you do there. I’m the VP of tech and product development for a company that provides an interactive mapping application. People use the product to put geographic data on top of an interactive map to get area information such as the census tract, zip code, or county. Users typically analyze neighborhood and geographic trends to inform policy-making decisions. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? We initially needed a partner to redesign our website’s interface. **SOLUTION** What was the scope of their involvement? For their first project, Think Company upgraded the underlying technology of our mapping platform to improve the interface, refresh the layout and, make it mobile friendly. The redesign was recently finished and is currently being implemented. From there, we had them develop pattern libraries or build kits, which are CSS and HTML libraries that support the interface component that they designed. They also helped us migrate onto a new software workflow tool and identify best practices for how to populate it. They’re currently in more of a consulting role. What is the team composition? We’ve worked with a project manager the whole time, but the core team changes depending on the task. In the first phase, we had two designers, but now we have a tech lead and developer. There's been a minimum of three people in each phase. How did you come to work with Think Company? A former employee recommended them. They’re actually in the same building as us, so they pitched their idea, and we thought they were a good fit. They were on the higher end of our budget, but we felt the price was justified given the level of professionalism and expertise we received. How much have you invested with them? We’ve spent between $200,000–$900,000. What is the status of this engagement? We’ve been working together since February 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The first phase was a fairly ambitious project, but they finished it within four months and under budget. Their pattern libraries provide tremendous value, saving us time and tedious amounts of work. In their new consulting role, they help us make quick decisions that expedite almost any tech decision we have to make. How did Think Company perform from a project management standpoint? We meet weekly with the project manager, and she sends out regular status and budget updates. When we have additional requests outside of the regular work week, she accommodates to needs. We communicate through various tools, including email, Jira, Slack, and Basecamp. What did you find most impressive about them? We understand our user base fairly well, so Think Company was willing to skip the research phase and jump right into development and design. They accommodated our unique circumstance and business model, which we appreciated. The entire team is smart and willing to customize their service to best meet our wishes. Also, the designers were extremely talented and produced high-quality work. Are there any areas they could improve? No, we've been happy. Do you have any advice for future clients of theirs? Be honest with them and provide detailed information on your goals, weaknesses, and expectations. They won’t judge you, and it’ll result in a stronger partnership. Be as thorough as possible, and they’ll do great work. --- #### Design for a B2B eCommerce Application **The Project** - Services: Other Design - Project size: $200,000 to $999,999 - Project length: June - Nov. 2016 **Project Summary**: Think Company delivered a build kit for an e-commerce application. After a research period, the team designed interactive wireframes and screens for the new UI. They also supplied sample code and stylesheets. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Head of Product Management, Proactis - Industry: Information technology - Review Type: Phone Interview - Verified **The Review** — Jul 11, 2018 **Feedback Summary**: The project’s impact on usability and user satisfaction won’t be known for another year. As a project, the partnership was a seamless collaborative experience. Think Company successfully leveraged a wide range of design resources and expertise to execute thorough support and diligent workflows. ""Their well-defined process kept us informed and deliverables on schedule." " **BACKGROUND** Introduce your business and what you do there. I’m the head of product management at Proactis. We provide B2B software as a SaaS for purchasing organizations to buy items for their company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? My former organization hired Think Company before being acquired by Proactis. Initially, we engaged with Think Company to get quotes for modernizing our e-commerce application’s look and feel. We wanted to improve customer satisfaction, enhance usability, and acquire new clients more easily. **SOLUTION** What was the scope of their involvement? The engagement was end-to-end in scope. Our team presented the app’s core areas and our objectives for them; we recorded the demonstration for their reference. Initially, Think Company researched and identified personas of the users, buyers, and app administrators. We gave them customer contacts to set up meetings with current and potential clients. Think Company then evaluated how those stakeholders use the apps and fit into the determined personas. The team recorded their observations on a daily basis and used the information to design wireframes. Next, Think Company asked the same customers to click through those interactive wireframes and provide UX feedback or possible changes. Concurrently, they had a separate art design team do the skinning, which included new colors, animations, and shapes. They staggered those deliverables through our internal approval and A/B testing processes. As the final deliverable, Think Company provided a complete build kit of all the screens marked up into the new UI. They also presented sample HTML, code, and stylesheets. What is the team composition? I worked with a project manager and the VP of client engagement, who served as the salesperson for my account. How did you come to work with Think Company? I knew the VP of client engagement from another company. We were connected on LinkedIn after the first partnership and I asked if he wanted to be involved in an RFP for a new UI. After evaluating several providers, they were selected. How much have you invested with them? We spent approximately $250,000. What is the status of this engagement? We worked with them from June-November 2016. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We don’t have metrics yet because the new interface product launch is still underway. In addition, our sales are complex and take up to 10 months. Consequently, we won’t know this project’s impact for another year. How did Think Company perform from a project management standpoint? They had a main project manager and individual leads for each area, such as design. The leads were in-step with each other, which made the partnership easy for us. The team always asked permission before executing each change. We use Basecamp for document sharing between their development team and our steering team. Although we used messaging and email, we logged those interactions in Basecamp. What did you find most impressive about them? Their well-defined process kept us informed and deliverables on schedule. In addition, they had a wide range of expertise and resources to leverage—usability experts, project managers, frontend developers, and psychologists. Pooling that talent provided comprehensive organizational support for the product’s various components. Are there any areas they could improve? Nothing from a product standpoint, but they needed to document design justification more thoroughly. Given the project’s nature, I had to move certain design aspects forward without a record for how those components fit with other project decisions, user conversations, and best practices. However, I also could have also taken better notes. --- #### User Research & Design for Finance-Focused Software **The Project** - Services: UX/UI Design - Project size: $200,000 to $999,999 - Project length: Dec. 2016 - Apr. 2017 **Project Summary**: Think Company provided high-level analysis as well as visual and interaction design to update a legacy app, conducting detailed research and creating personas, information architecture, and 10 unique screens.  **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Product Manager, Printing Company - Industry: Financial services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 4, 2017 **Feedback Summary**: Although the modernized product hasn’t launched yet, Think Company’s deliverables already helped internal leadership close a lucrative sale. Their transparent updates, reasonable price point, and responsible task assignments contributed to a rewarding engagement.  ""Their depth of design expertise and heavy IT component make them stand out."" **BACKGROUND** Introduce your business and what you do there. We are a transactional printing company that also electronically renders printed documents, mostly for the community banking industry. I am the product manager for the electronic rendering tool specifically, rendering printed statements into electronic statements. I manage product pricing, the whole product lifecycle, our development and scrum teams, and the design elements and feature releases. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Think Company? We launched a product in 2010 and hadn’t done any major upgrades to it for 5 or 6 years. We wanted to modernize the product to make it more usable and upgrade the platform for better scalability, as we now have a lot more customers than we did in 2010. We also needed a couple of new features to be designed and implemented in a new tool.  **SOLUTION** What was the scope of their involvement? The entire lifecycle of a project includes the planning, high-level design, detail of the design, development, implementation, and rollout. Think Company was really involved in the high-level design. They took the legacy application, did their analysis, and came up with personas, which was a deliverable for which we were designing the tool. They completed all the research and created a high-level design of what the new application was going to look like. This included new information architecture, some of the new visual design elements, 10 unique screens, and all the different interactions of those screens. It was a collaborative effort for long stretches of time. We collaborated, they got feedback from us, and then they’d go back to the drawing board. For deliverables, they sent the personas, the requirements for the personas, the actual interaction design, the visual design, and the story requirements for the interaction design. They were not involved in the implementation of the design at all. This solution is a white-label product, and around 80 customers use it. It is the same core product that visually looks different for each customer. What is the team dynamic? We worked with 5 members of their team, including a project manager, relationship manager, lead designer, and junior designer, and visual designer. Throughout the project, it was clear who was working on which aspect and responsible for each deliverable. How did you come to work with Think Company? My superior had an indirect relationship with Think Company via his spouse and already had some familiarity with the type of work they do. After personally researching them online, I reached out to them, and the onboarding process was pretty easy from there. I did research other firms at the time, and I chose Think Company mostly because of their vicinity, as I knew we would be able to get people on-site, and their cost was reasonable compared to their primary competitors. How much have you invested in them? We spent around $200,000 with Think Company. What is the status of this engagement? We started working together in December 2016, and the final deliverables came at the end of April 2017.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We haven’t gone live with the product at this point, as we are still in the development phase, so it is hard to quantify. However, we did put a PowerPoint together of some of the visual design elements and features they provided based on the research that we did. This pretty much closed the deal with our customer. The deal was a significant amount of money—multiple times what we paid Think Company—and we have already recouped the investment cost. The images they provided and the research they completed ultimately helped us win that sale. We’ve definitely noticed benefits. Their work helped people realize that we are trying to modernize our platforms and are transforming our business by using outside help. How did Think Company perform from a project management standpoint? Think Company did some things really well, and other things they could improve. Overall, they created a sense of transparency through weekly status updates, and they escalated anything that needed to be. But, the deliverables were not properly defined at the onset of the engagement, which created some scoping and budget issues as the project progressed. From a project management perspective, the deliverables could have been better outlined, as we had to expend extra effort to get requirements from them. That created a gap since they didn’t think they needed to give us the requirements, which was slightly alarming. However, what they gave us was good, but I had no traceability to the research. There was a lack of visibility in terms of my feedback and how that feedback was integrated into the final deliverables. They shared the wireframes via InVision; however, there was no tracking of the comments I made in InVision. After 5 iterations, I couldn’t tell which comments were cleared, ignored, or integrated into the new design. I wanted to have full tracking. What did you find most impressive about them? The main differentiator for Think Company was their build kit. They do a good job as a design firm, but they also have the right IT resources to deliver a great technical solution. Their depth of design expertise and heavy IT component make them stand out. They have a ton of designers on the team who gave excellent feedback on tough design questions. Are there any areas they could improve? I would have liked to see the engagement accelerate more quickly.  --- #### Design for HR Solutions Firm **The Project** - Services: Other Design - Project size: Confidential - Project length: July 2011 - Ongoing **Project Summary**: An HR firm partnered with Think Company for the purpose of making their platform more user-friendly, which included work on brainstorming, prototypes, and designs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** VP Product Development, HR Solutions Firm - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Mar 25, 2016 **Feedback Summary**: Think Company​ has been a valuable asset for the firm over the course of their partnership. The agency continually shows an ability to improve from feedback and adapt to challenging requirements. Their developers earn praise​ for their resilience, flexibility, and responsiveness. ""I have nothing but positive feedback regarding Think Company."" **BACKGROUND** Please describe your organization. We are a human capital management cloud software company, which has specialized in payments for more than 60 years. What is your position? I am the vice president of product development for our analytics and reporting solution. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Think Company? Because of the nature of our activity, we have quite a bit of data. We've built client-facing analytics solutions through Think Company's information. Analytics can be a complicated topic, and our user base is not comprised of data analysts. A big part of our mission was to transform something that is traditionally complicated into a consumable solution for everyday people. **SOLUTION** Please describe the scope of their involvement in detail. When we started this project four years ago, we needed to make our platform extremely user-friendly. Think Company was with us from the very beginning, focusing on not just how the application should work, but also on making data visualization easy to consume. We wanted to focus on various use cases in order to tell a coherent story. Their team has played a major role in helping us visualize what we're trying to provide to our clients. We have "think sessions" in which executives and subject matter experts sit down in their offices and work on facilitating our ideation of what is important, what we should show, and how it can be explained. As part of those think sessions, a few weeks later, many our thoughts and ideas start to show up in prototypes and designs. We find this to be amazing. The first sessions can be a bit vague, but by the second one, we start to see some things. This is one of the main reasons we like working with Think Company. Their scope involves design, helping us ideate, and presenting our vision in a concrete way. They've also been involved in strategic client conversations for feature implementations, which were specifically requested by our partners. Think Company have been invaluable in those conversations. They are the ones who actually ask the questions and make an effort to understand how clients' businesses are run. Prototyping has been another big part of Think Company's involvement. It's important for us to envision every decision for the future completely. They've not only helped us design the prototypes, but also helped us script and walk through the story of the data, such as what the situation would look like if a client had an issue with their turnover. They've helped us craft the stories around our product. Along with the accompanying visuals, this helped us think about what they should be. How did you come to work with Think Company? We have a design team in-house, but not to the extent needed on our work. We needed additional help, and Think Company was referred to us by a partner. We had a number of interviews with different companies in order to get a feel for their understanding of data. We started with a small, short-term project that they handled well. They brought up the concept of the think session to us, which we didn't understand at first, but we grew to appreciate the different options brought to us because of those talks. We always asked for three design possibilities based on current trends in the market, which they delivered. Everything that Think Company comes up with is backed by research and science into the reasons for which color or menu options are what they are. What is the status of this engagement? Our interview process started in July 2011. We've been working with them for five years. **RESULTS & FEEDBACK** What distinguishes Think Company from other providers? I have nothing but positive feedback regarding Think Company. I appreciate Think Company even more because we can be a tough client. We run a critical project and have never had a problem in sharing this with them. They've been extremely resilient, responsible, and flexible. I'm sure that many other firms work in the same way, but Think Company has been put on the ropes many times, and they've always come through. They take our feedback very seriously and have always felt more like a partner than a vendor. Is there anything Think Company could have improved or done differently? We've had ups and downs, but we've shared them with Think Company, and they've always been able to adjust. We've never had a real problem with them. If there weren't enough people working on something, or we thought they could be moving faster, they addressed it. However, I would like for Think Company to get deeper developers. Their offer design and development for prototypes but, sometimes, I wish I was able to take their code and drop it directly into a production environment. I can't expect them to hire a more extensive development team, given that our requirements are changing constantly. But, if they could provide a complete solution from start to finish, it would be fantastic for me. --- #### Digital Solutions for Financial Services Firm **The Project** - Services: Other Design - Project size: Confidential - Project length: Dec. 2015 - Ongoing **Project Summary**: A financial firm recognized their need for an agency that could distill large amounts of data. They partnered with Think Company for the task of updating their existing sites. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP Digital, Financial Services Firm - Industry: Financial services - Client size: 5,001-10,000 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 24, 2016 **Feedback Summary**: Think Company​'s contributions have exceeded the firm's expectations and vastly improved their online presence. The agency distinguished themselves through their professionalism, attention to detail, and ability to produce beautiful and accurate designs. ""They’ve earned our trust, and the work they have delivered is unbelievable."" **BACKGROUND** Please describe your organization. We’re a mid-sized, privately owned financial company and I am the Vice President of the digital department. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Think Company? We needed a top-caliber agency that could work at a very high level of perfection. Our biggest requirement, besides having deep experience, was for an agency that could handle complex projects that could drown anyone else. The agency would need to take a massive amount of information, move it quickly, distill it into patterns, and present it in layman’s terms, very much like a journalist’s or forensic accountant’s process. Also, we needed a firm with a culture that matched ours: no big egos and service-oriented; a small town feel with a big city mind. A combination of all these characteristics is difficult to find. Think Company offered us elite service, but without the usual superior attitude that comes with that. They’re wonderful people. **SOLUTION** Please describe the scope of your work with Think Company in greater detail. Think Company helped us build our digital presence from the ground up. We had a three-year strategy for this process. Our company has made a lot of acquisitions over the last several years, including complex banking and financial sites that came with technologies that were ten years old. Their team needed to rebuild this infrastructure without stopping the train, so to speak. Think Company's main job was fixing all of our existing sites. We receive over one hundred thousand calls each month to our call center because our websites are terrible. People can’t do what they need to do on those sites, so they call us. We needed to stop that bleeding. Our company has had terrible experiences with digital projects. We spent a lot of money with nothing to show for it, and our morale was very low. We needed experts to swoop in and fix our problems fast, which is exactly what Think Company has done. They were tasked with fixing horrible sites and winning the hearts and minds of our organization. How did you come to work with Think Company? We’ve known some of their key members since the mid-2000s. I first tried to work with them within another company, but there was a conflict that prevented this. Could you provide a sense of the size of this initiative in financial terms? Our budget is significant, but the exact number is confidential. What is the status of this engagement? I’ve known some of their team members since 2006. We started talking about the current project in December of 2015. The work began in January, 2016. **RESULTS & FEEDBACK** Could you share any statistics, metrics or other feedback from this engagement? Think Company's work has exceeded expectations. They’ve earned our trust, and the work they have delivered is unbelievable. Their designs are beautiful and accurate. People within our company have realized the full possibilities of our online presence as a result. Our team has been energized and empowered through the collaboration. I knew that Think Company could achieve this, which is exactly why I hired them. We have a company division in another state that called us to borrow the team at Think Company from us. This is a business unit that competes heavily with us and which would never ask us for a drink of water otherwise.  What distinguishes Think Company from other providers? They’re a highly professional company. Is there anything Think Company could have improved or done differently? They’re far above other agencies. The systems they have in place identify any mistakes early, and those mistakes are never repeated. Think Company is a tight-running machine. The only negative aspect I can think of is that they don’t always connect with each other. They don’t always debrief meetings, so I can end up talking to two of their team members for an hour about a topic, and a third one will join in, only to ask the questions we already covered. This doesn’t happen often and is more indicative of how open our relationship is. --- #### Design for Pharmaceutical Company **The Project** - Services: Other Design - Project size: $50,000 to $199,999 - Project length: Jan. 2007 - Ongoing **Project Summary**: Think Company has provided digital services for the client for several years, including graphic design and development work that required an understanding of the industry. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Pharmaceutical Company - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Feb 24, 2016 **Feedback Summary**: Think Company's work has been reliably excellent, and the website that they created receives compliments for its sophisticated, accessible design. The agency's wide talent pool has been able to respond to questions quickly and handle any requests.  ""Their team is very open-minded, energetic, and they carry around a sense of urgency."" **BACKGROUND** Please describe your organization. We are a scientific division of a pharmaceutical company. We offer information to healthcare professionals about our products, beyond FDA-approved labels. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Think Company? For close to seven years, we've been working within the digital realm. This is where Think Company's services have come into play. **SOLUTION** Please describe the scope of their involvement in greater detail. They've helped us understand our regulations and worked on a design for an exchange platform that helps professionals connect to self-service channels and gain access to specific content. They don't act simply as graphic designers or developers. Think Company has a set of people that can come in and quickly understand our business mission, and ask questions about our surroundings. For us, this level of understanding within both the commercial and scientific portions of our business is essential. The content that we deliver to our customers is quite extensive, and we've had to figure out how we were going to serve and format it. How did you come to work with Think Company? We've had an existing relationship with them. I've known their partner, Brian McIntire, since Think Company was founded. I had knowledge of the type of work they do, their creativity, hard work, and diverse skillset. Since we knew their company, we didn't go through a bidding process. We knew they were the right team for us. Could you provide a sense of the size of this initiative in financial terms? Over the years, as we finished most our design work and launched the product, the annual cost averaged $350,000. What is the status of this engagement? We started working with Think Company just as their company was founded, on a very similar project to this one, around 2007. Overall, their work with us has been continuous. I refer to them as "our agency". **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? The overall experience with Think Company has been awesome. Their team is very open-minded, energetic, and they carry around a sense of urgency. There's nothing that we can bring to them which they won't understand. Think Company is savvy across multiple industries, and they can take what they do within other businesses, and morph and shape that knowledge and apply it to the constraints of ours. My favorite aspect about their work is that they think outside the box and can shape the ideas that we give them into action. From a graphics and user experience perspective, they're also excellent compared to other work I've seen in the marketplace. We have a lot of people within our company and elsewhere that has told us how modern, savvy, and professional our website is, compared to the competition. What distinguishes Think Company from other providers? They are exceptional, and we've always drawn on their talent when we needed to get something moving. Is there anything Think Company could have improved or done differently? We need help in order to take the assets we've built beyond their current place. We need to be able to predict where the technology will be heading two years down the road, and how things will look. This is not an easy task for anyone, so I'm not mentioning it as a negative on Think Company's part. Whatever Think Company can do in order to stay ahead, will be helpful to us. --- ## Portfolio & Awards ### Innovation and customer experience in pharma "When I'm looking for something new, something different... I'm approaching a complex system or process and looking to make it simpler, better, more efficient for my customers—that's when I call Think. There's a variety of folks that are all contributing not only innovative ways to approach solutioning, but to approach the process of solutioning. [When working with Think] you get that aha moment where you see suddenly, oh wait, this is something we hadn't considered before, this is something we hadn't thought about, this is a new perspective they're bringing to the table." - Bob Patterson From research and exploration to design and delivery, our team works with enterprise and mid-market companies in complex and regulated industries to help them imagine and launch solutions, upskill teams, and create long-term value. We shape solutions using data, best practices, and a clear rationale, and we anchor our work in the belief that complex digital products, business tools, and ecosystems must be simple and easy to use. Have a complex problem you're trying to solve? Come think with us. ### Creating a fresh and immersive brand experience We partnered with Comcast Corporate to transform their website—the face of the world-class technology organization’s brand—into a site that could elevate and effectively communicate their big ideas and innovations.   We helped implement a highly-reusable, component-based design system to streamline the publication process, and we identified and resolved accessibility issues in order to meet WCAG 2.1 Level A accessibility guidelines. All the while, we worked closely with front and back-end teams to improve the design-to-development handoff and ensure that decisions were made collaboratively.   The Comcast Corporate website has emerged as an exemplary model among Fortune 50 companies. ### Improving the donor journey with Think Company "Think put together a team of people with different capabilities to walk us through what a design thinking process was. So, we became part of their team and they became part of ours. It was deeper than just looking at 'what is the donor Journey?' but really, 'what is our journey, with the donor?' They [Think Company] take a deep enough dive into the organization to understand from the perspective of working with an organization, as opposed to working for an organization—which is not always something that is thought about." - Chenora Burkett At Think Company, we're solution makers. We do the work with you; you'll interact with everyone on your project team—a mix of specialists, senior advisors, project managers, and more who are highly focused on their role on your project and what they bring to the bigger picture. We have deep expertise across industries and can help you solve complex problems while staying nimble. Ultimately, we believe people deserve digital experiences in their work lives that are as well designed as the digital experiences in their personal lives. ### Humanizing a financial service partner A forward-thinking financial services and wealth management organization, Janney set out to modernize their website’s content and lead the way to an improved infrastructure that’s made for today’s investor.   Founded in 1832, Janney had lots of legacy content and knew it needed to rethink its content strategy to better meet customer needs. We partnered to identify content gaps and develop a comprehensive content strategy, and supported the content migration while crafting a plan for future content governance.   Today, Janney’s website represents a quantum leap forward in terms of readability, navigation, and impactful content. ### Advancing research by democratizing data PolicyMap—a Certified B Corporation—needed to launch a comprehensive update of their data and analytics mapping application.   Aiming to remove the technical barriers of plotting data on maps, they collaborated with us to grow their business and attract new customers without disrupting the current users that rely on their platform.    By refining the user experience to be more intuitive, we were able to reveal insightful data in more areas of the interface. PolicyMap has enabled global policymakers to access the data they need, and now has the foundation and systems in place to continue to enhance their product. ### Providing data insights through mobile app design ADP wanted to become a leader in their field by providing new business insights for executives and managers via their popular mobile app. Leveraging ADP’s rich human capital data, we designed a data insights platform while working with ADP’s technologists to develop accessible, platform-agnostic code to better serve ADP’s customers. In a matter of months, ADP was able to put their mobile DataCloud Insights into the hands of users. Data that could have only been accessed through advanced queries in their reporting software was now available to a range of business leaders through the newly-designed mobile HR app. ### Project with eventbrite Project with eventbrite to help boost digital visibility for a new product and service. ### Project with ADP Leveraging ADP’s rich human capital data, we designed a data insights platform for executives and managers so they could have a deeper understanding of their workforce. Our technologists together with ADP’s team, developed accessible, platform-agnostic code to better serve ADP’s customer base. ### Project with Temple University Project with a university to improve efficiency. ### Project with Comcast With over 20 million active customers, Comcast knows the importance of providing timely, straightforward, and helpful customer service. Keeping up with new service offerings and evolving customer needs was becoming difficult with Customer Relationship Management (CRM) software built on infrastructure over a decade old. ### Project with Johnson & Johnson Project with Johnson & Johnson to help boost user and customer experience. ### Project with Children's hospital of philadelphia We consolidated three existing corporate intranets into one central portal that provides single-sign on, which allows for quick and accurate location of information and applications that support all functions—from administrative to point-of-care actions and decision making. ### Transforming a health system This renowned children’s hospital set out to design and develop a telemedicine app that expands access and care to children with chronic illnesses.  Together we executed a comprehensive research plan, a multi-phase rollout strategy, functional prototype, and web and native apps—supporting a broad undertaking to form a complete patient and provider experience.  Nemours’ foresight and our process set them up to deliver care in times when our medical systems are stressed and access to data must be faster and more flexible than ever. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_design_company_united_states_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_product_design_company_2023_award.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_ux_strategy_company_2023_award.svg) ### Industry Recognitions - USA Today's Top Workplaces - ThinkCompany featured in Innovations of the world - ThinkCompany featured in Montco today - Think Company featured in Philly Business Journal - 50 on Fire (Ranked #21) - Top Workplaces - Philadelphia - Interactive Media Awards (Human Resources) - Interactive Media Awards (Medical) - Soaring 76 Fastest Growing Companies in Philadelphia - Forbes Small Giants - Philadelphia 100 - INC 5000 ## Key Clients - ADP - Vanguard - Comcast - Johnson & Johnson - Newell Brands - Merck - MetLife - CHOP - Fiserv ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 18 - Overall Review Rating: 4.9 Last Updated: 2026-06-19T08:56:57Z ### Business Entity - Business Entity Name: Think Brownstone, Inc. - Source: Pennsylvania Secretary of State - Jurisdiction of Formation: Pennsylvania - Date of Formation: September 27, 2007 - Status: Active - Last Updated: May 5, 2021 - ID: 3758599 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: May 5, 2021 ## Locations (2) ### Conshohocken, PA (Headquarters) - 201 Fayette Street - Conshohocken, PA 19428 - United States - 31 - 40 employees - Phone: 8002969190 ### Philadelphia, PA - 1315 Walnut Street, Suite 201 - Philadelphia, PA 19107 - United States - 31 - 40 employees - Phone: 8002969190 ## Connections - Shalaka Teli (Gadre Infotech Pvt. Ltd.) ## Contact Think Company [Send a message](https://clutch.co/profile/think-company) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/think-company) - [Facebook](http://www.facebook.com/theThinkCompany) - [X](https://twitter.com/thinkcompany) - [Instagram](https://www.instagram.com/thinkcompany/)