ThePlanetSoft

BACKGROUND

Please describe your company and position.

 I am the Head of IT of a beauty & cosmetics company 

Describe what your company does in a single sentence.

Cosmetics Online Shop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThePlanetSoft to accomplish?

• Shopify Development for our online store

SOLUTION

How did you find ThePlanetSoft?

Online Search

Why did you select ThePlanetSoft over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ThePlanetSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThePlanetSoft provided end-to-end Shopify development and support services for our project. Their scope included:

• Theme Customization: Tailoring Shopify themes to match our brand identity, ensuring a responsive and visually consistent experience across devices.
• Custom App Integrations: Installing, configuring, and customizing various Shopify apps to extend the store’s functionality and meet specific business needs.
• Performance Optimization: Auditing and optimizing site speed, implementing best practices for image handling, liquid code, and caching to ensure faster load times and improved user experience.
• Store Setup & Configuration: Handling everything from setting up payment gateways and shipping rules to configuring taxes and third-party tools.
• Bug Fixes & Troubleshooting: Quickly identifying and resolving technical issues affecting store performance or customer experience.
• Consultation & Strategy: Providing expert advice on how to improve conversion rates, optimize user flow, and make the most of Shopify’s ecosystem.
• Ongoing Maintenance & Support: Ensuring the store remained stable, secure, and up to date with Shopify’s evolving requirements.

Overall, ThePlanetSoft acted as a strategic Shopify partner, delivering both the technical execution and business-focused guidance necessary for a high-performing e-commerce operation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project that clearly demonstrated progress and success included:

• Improved Page Load Speed: After performance optimization, page load times improved by over 40%, leading to better SEO rankings and reduced bounce rates.
• Increased Conversion Rates: Thanks to theme customizations and optimized user flows, our store’s conversion rate improved by approximately 25% over three months.
• Enhanced User Experience: Customer satisfaction and engagement metrics improved, with a noticeable reduction in cart abandonment and higher average session durations.
• Error Resolution & Stability: Ongoing bug fixes and support dramatically reduced downtime, with technical incidents going down to nearly zero.
• Operational Efficiency: Streamlined backend configurations and app integrations cut manual work by an estimated 30%, freeing up internal resources for growth-oriented activities.
• Positive Customer Feedback: We received consistently positive feedback from our customers about the faster, smoother, and more visually appealing shopping experience.

Overall, the collaboration with ThePlanetSoft delivered a robust, high-performing, and scalable Shopify store that met both technical and business objectives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ThePlanetSoft demonstrated excellent project management throughout the entire engagement. They followed a well-structured process, using clear milestones and consistent progress tracking to keep the project on schedule. All deliverables were provided on time, and in several cases, even ahead of deadlines.

They were highly responsive to our needs, quickly addressing change requests, clarifications, and priority adjustments without friction. Communication was prompt, professional, and transparent, with regular status updates to ensure alignment.

Whenever challenges or unforeseen issues arose, ThePlanetSoft took a proactive approach to resolve them, keeping us fully informed and minimizing disruption to our timelines. Their combination of technical skill and strong organizational discipline made the entire process efficient and stress-free.

What was your primary form of communication with ThePlanetSoft?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about ThePlanetSoft was their rare combination of technical excellence and a truly client-centered approach. They not only delivered top-quality Shopify solutions but also demonstrated a genuine commitment to understanding our business goals and adapting their work accordingly.

A few standout qualities:

• Responsiveness: They were consistently available, quick to reply, and proactive in providing updates or flagging potential issues early.
• Problem-Solving Mindset: Even for complex or ambiguous requirements, they approached challenges with creativity and a positive, can-do attitude.
• Attention to Detail: Every aspect of the project was executed carefully, from front-end styling to back-end logic, ensuring a highly polished final product.
• Ownership: They treated our project as if it were their own, showing exceptional dedication and accountability throughout.

This level of professionalism, combined with their strong technical capabilities, made them a truly unique and reliable partner for our Shopify projects.

Are there any areas for improvement or something ThePlanetSoft could have done differently?

Overall, my experience with ThePlanetSoft was excellent, and their work exceeded expectations. However, one area for potential improvement would be expanding their documentation practices. While they communicated changes and updates clearly, having more formalized written technical documentation — such as deployment notes or feature change logs — would help streamline onboarding for future team members and make knowledge transfer even smoother.

Beyond that, they delivered very well across all other aspects, and I would gladly work with them again.

BACKGROUND

Please describe your company and position.

I am the CEO of Masterly

Describe what your company does in a single sentence.

We do UX/UI design for statups and scaleups

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThePlanetSoft to accomplish?

• We hired ThePlanetSoft to design and develop a modern, mobile-friendly website for our customer that clearly communicates our automotive diagnostic and repair services, helps build brand credibility, and allows customers to easily learn about offerings and get in touch

SOLUTION

How did you find ThePlanetSoft?

Referral

Why did you select ThePlanetSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from ThePlanetSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project involved full-cycle website design and development for our customer's website, with the primary goal of creating a professional, user-friendly, and informative online presence for their vehicle diagnostics and repair services.

ThePlanetSoft started with an in-depth discovery session to understand the client’s brand, target audience, and service offerings. Based on this, we designed a custom UI/UX layout that reflects the automotive industry’s aesthetics while prioritizing clarity and ease of use.

Their development team implemented a fully responsive front-end, ensuring compatibility across all devices—desktops, tablets, and smartphones. We chose WordPress as the CMS to give the client full control over content updates without requiring technical expertise.

They also optimized the website for fast loading speeds and included basic on-page SEO elements to improve search visibility. The site features intuitive navigation, clean layouts, and strategically placed calls-to-action to encourage user engagement.

Key Deliverables:

Custom homepage showcasing core services and brand messaging

Service detail pages for highlighting specific diagnostic and repair offerings

About Us page to build credibility and trust

Fully functional contact page with inquiry form and Google Maps integration

WordPress CMS integration for easy content management

Mobile-first responsive design across all modern browsers and devices

Speed and performance optimization

Basic SEO setup including meta tags, alt text, and schema markup

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ans : Increased Website Traffic:
After the launch, we experienced a noticeable boost in website visits, especially from local search queries related to vehicle diagnostics and repair.

Higher Conversion Rate:
We started receiving a consistent flow of service inquiries through the website's contact form, which was previously unavailable. This resulted in more direct customer engagement.

Improved User Engagement:
The bounce rate dropped significantly, indicating that visitors were spending more time exploring the site and engaging with our service pages.

Mobile Optimization Impact:
With over 60% of users coming from mobile devices, the responsive design led to smoother browsing experiences, longer session durations, and increased lead submissions from mobile users.

SEO Improvements:
Local SEO visibility improved, with the site ranking higher for targeted keywords (e.g., “car diagnostics near me”, “vehicle repair [city]”), contributing directly to an uptick in organic traffic.

Professional Brand Presence:
The new website gave our customer's business a more trustworthy and polished image, helping build credibility with both new and returning customers.

Operational Efficiency:
The online inquiry system helped streamline communication, saving time previously spent manually capturing leads via calls or social media messages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ThePlanetSoft’s project management was excellent from start to finish. They maintained clear and consistent communication throughout the entire process. We were always aware of what stage the project was in, thanks to regular updates via WhatsApp and scheduled video calls. They used a structured approach, breaking the project into phases with clear timelines and deliverables — and every milestone was delivered either on time or earlier.

They were extremely responsive to our needs. Whenever we had a change request or feedback, they were quick to act on it and made sure we were happy with the results before moving forward. Their ability to understand our business goals and translate them into technical solutions made the whole process smooth and stress-free. Overall, they were reliable, flexible, and highly professional in managing the entire project.

What was your primary form of communication with ThePlanetSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets ThePlanetSoft apart is their exceptional blend of technical expertise and personalized customer service. From the very beginning, they took the time to understand our specific business needs and goals, tailoring their solutions accordingly rather than offering a one-size-fits-all approach. Their team is highly skilled, responsive, and proactive — consistently delivering high-quality results on time and within budget.

We were particularly impressed by their transparent communication throughout the project, which helped build trust and ensured that all stakeholders were aligned. Their ability to adapt quickly to changes and provide innovative solutions made the entire collaboration smooth and efficient.

Overall, ThePlanetSoft stands out because they don’t just focus on delivering software — they focus on delivering value and helping our business grow. It’s rare to find a partner so committed to client success.

Are there any areas for improvement or something ThePlanetSoft could have done differently?

Overall, our experience with ThePlanetSoft was very positive. If we were to suggest any area for improvement, it would be to enhance the initial project timeline estimates. There were a few instances where some phases took slightly longer than originally anticipated. More detailed upfront planning or buffer time in estimates could help set clearer expectations.

Additionally, while communication was generally excellent, increasing the frequency of progress updates during critical stages would have been helpful to keep all stakeholders even more aligned.

These are minor points in an otherwise highly professional and effective collaboration. We appreciate ThePlanetSoft’s willingness to listen and adapt, and we’re confident these improvements will further strengthen their client experience.

BACKGROUND

Please describe your company and position.

I am the CTO of Jebrix Technologies Pvt. Ltd.

Describe what your company does in a single sentence.

At Jebrix®, we are a leading android app and web development company committed to creating exceptional digital experiences for businesses worldwide. With a team of highly skilled developers and a passion for innovation, we offer a range of services tailored to meet your unique requirements. Whether you're looking for Drupal expertise, Laravel mastery, or top-notch web and mobile development solutions, we've got you covered.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThePlanetSoft to accomplish?

• Wordpress and Shopify Development Projects

SOLUTION

How did you find ThePlanetSoft?

• Online Search
• Referral
• Clutch Site

Why did you select ThePlanetSoft over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ThePlanetSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 
1. Project Overview:
The objective of this project was to design, develop, and deploy a fully responsive, conversion-optimized eCommerce website using Shopify. The client aimed to establish or upgrade their online store with a modern, user-friendly interface that reflects their brand identity and supports smooth shopping experiences across all devices.

The project included theme customization, integration of essential eCommerce functionalities, performance optimization, and post-launch support.

 
2. Scope of Work:
Design & UI/UX:

Custom homepage layout design aligned with brand guidelines
Mobile-first responsive design for all major breakpoints
Wireframes and mockups for key pages: Home, Product, Collection, Cart, Checkout, Contact
Development:

Custom Shopify theme development based on approved designs
Product and collection setup with filters and tags
Custom sections for homepage, banners, featured products, testimonials, blog, etc.
Integration with Shopify apps for reviews, wishlist, and email marketing
Functionality:

Custom filters for product categories
Variant-level image swatches and dynamic pricing
Currency and language selector (if applicable)
Discount code and promotional banner integration
Third-Party Integrations:

Payment gateways (Razorpay, Stripe, PayPal, etc.)
Shipping tools (Shiprocket, FedEx, etc.)
CRM or marketing tools (Klaviyo, Mailchimp, etc.)
Analytics tools (Google Analytics, Facebook Pixel)
Post-Launch Services:

Bug fixes and minor updates for 30 days
Admin panel training and documentation
SEO optimization for key landing pages
 
3. Deliverables:
Custom Shopify theme (liquid, HTML/CSS/JS)
Fully configured Shopify admin with collections, products, and pages
Responsive UI across all major devices and browsers
Integrated third-party apps and tools
Optimized page speed and SEO-ready architecture
Admin training session (recorded or live)
Final deployment and QA passed live store
 
4. Summary of Key Results:
Successfully launched the Shopify store within the agreed timeline
Achieved a 95+ mobile speed score on Google PageSpeed Insights
Enhanced user experience with faster navigation and clean layout
Improved conversion rates due to optimized checkout and mobile design
Seamless integration with marketing tools increased subscriber engagement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 Measurable Outcomes from the Shopify Project

• Website Launch & Delivery
   Store launched on-time within 7 weeks of project kickoff
  100% of planned features and sections delivered as per scope
• Page Speed & Performance
  Achieved 95+ score on Google PageSpeed Insights (mobile & desktop)
  Page load time improved to <2.5 seconds, reducing bounce rate
• Mobile Responsiveness
  Achieved 100% mobile compatibility across devices (tested on 15+ screen sizes)
  Bounce rate decreased by 25% due to mobile optimization
• Conversion Metrics
  Increase in conversion rate by 30% after launch
  Cart abandonment reduced by 20% with optimized checkout flow
• SEO & Traffic
  Indexed in Google within 48 hours of deployment
  Organic search traffic improved by 40% in first 3 months
• Sales & Revenue
  Store generated [₹50,00,000 ] in revenue within first month post-launch
  Repeat customer rate increased by 15% with loyalty app integration
• Product & Catalog Efficiency
  Over 500+ products imported and categorized with custom filters
  Enabled advanced filtering for faster product discovery (UX enhancement)
• Third-Party Integration Success
  Successfully integrated 4+ third-party apps (e.g., reviews, shipping, analytics)
  Email marketing automation increased subscriber engagement by 35%
• Client/Admin Enablement
  Delivered admin panel training (1-on-1 session + recorded video)
  Reduced dependency on developer for day-to-day management
• Post-Launch Support
  100% of post-launch issues resolved within SLA of 24–48 hours
   Zero critical bugs reported during first 30 days post-launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient and transparent throughout the engagement. They followed a structured approach with clearly defined milestones and regular updates at each stage. All deliverables were provided on time, and in many cases, ahead of schedule.

Communication was smooth and responsive—our feedback was taken seriously and quickly implemented. Whether it was a small design tweak or a functionality adjustment, they were always flexible and proactive in addressing our needs. We appreciated their ability to adapt as the project evolved, without compromising on quality or timelines.

Overall, their commitment to timelines, attention to detail, and responsiveness made the entire process seamless and stress-free.

What was your primary form of communication with ThePlanetSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their ability to combine technical expertise with a deep understanding of eCommerce and user experience. They didn’t just build a Shopify store—they built a high-performing, user-centric platform tailored to our brand and audience.

Their proactive communication, design creativity, and problem-solving approach were truly impressive. Unlike many vendors, they treated our project as a partnership rather than a transaction. The attention to detail, commitment to deadlines, and willingness to go the extra mile made them feel like an extension of our team.

We were especially impressed by their ability to quickly adapt to our evolving requirements while maintaining quality and consistency across the board.

Are there any areas for improvement or something ThePlanetSoft could have done differently?

At this stage, we don’t have any suggestions for improvement. ThePlanetSoft delivered exactly what we needed with professionalism, clarity, and a strong commitment to quality. Their communication was timely, their project management was smooth, and the final output exceeded our expectations. We had a great experience working with them and look forward to future collaborations.

BACKGROUND

Introduce your business and what you do there.

We are involved in the design, manufacture, sales, and distribution of soft furnishings. My role is to oversee the business and ensure our products and services meet the needs of our customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ThePlanetSoft?

We wanted to refresh our website to make it more current, improve navigation, and prepare it for better SEO performance.

SOLUTION

What was the scope of their involvement?

ThePlanetSoft began by meeting with us to understand our needs and define the scope of work, including pricing and timeline. Once agreed, they proceeded with designing the new site, working on editorial content, and selecting images. The backend of the site remained unchanged, ensuring no loss of functionality.

What were the main deliverables?

ThePlanetSoft delivered a fully redesigned website, new written content, and specific SEO improvements, all while maintaining the existing backend functionality.

How did you come to work with ThePlanetSoft?

We found them through the Shopify platform and chose them due to their high ratings, price that fit our budget, and good value for cost. 

What is the status of this engagement?

The project started in September 2025 and was completed in October 2025. We are now appointing ThePlanetSoft again for additional marketing work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main outcome was the launch of our new website. We also received positive responses from our customers, which indicated the project was successful for our business.

How did ThePlanetSoft perform from a project management standpoint?

The project was managed with a consistent workflow and great communication. They delivered everything as agreed and on time.

What did you find most impressive about them?

The most impressive aspects were their consistent workflow and excellent communication throughout the project.

Are there any areas they could improve?

I found the process to be very straightforward and do not see any areas for improvement.

BACKGROUND

Please describe your company and position.

I am the Founder of Comfo Limited

Describe what your company does in a single sentence.

Ecommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThePlanetSoft to accomplish?

• Website code

SOLUTION

How did you find ThePlanetSoft?

Referral

Why did you select ThePlanetSoft over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

Website development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Did everything I asked for

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did an amazing job. Fast and efficient

What was your primary form of communication with ThePlanetSoft?

Virtual Meeting

What did you find most impressive or unique about this company?

Their quality of work was impressive.

Are there any areas for improvement or something ThePlanetSoft could have done differently?

no

BACKGROUND

Please describe your company and position.

I'm a former manager of Rotshi Media

Describe what your company does in a single sentence.

We do events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThePlanetSoft to accomplish?

• Website Development - Shopify

SOLUTION

How did you find ThePlanetSoft?

Referral

Why did you select ThePlanetSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from ThePlanetSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full shopify website development. shopify app development, Theme customisation, speed optimisation, application configuration, development of complex custom ecommerce features like sections, app extensions.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything was perfect, exceptional work delivered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They work very fast, less revisions.

What was your primary form of communication with ThePlanetSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are professionals with good experience.

Are there any areas for improvement or something ThePlanetSoft could have done differently?

They are good. Was fully satisfied.

BACKGROUND

Please describe your company and position.

I am the CEO of an ecommerce company

Describe what your company does in a single sentence.

eCommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThePlanetSoft to accomplish?

• Shopify site development

SOLUTION

How did you find ThePlanetSoft?

• Other

Why did you select ThePlanetSoft over others?

• Other

How many teammates from ThePlanetSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThePlanetSoft helped us build out a full custom shopify site with great functionality (custom filter sort menu, variant functionality, mega menu, etc.) Developers work fast and are capable. Recommend them if you are looking for quality Shopify development at a good rate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They completed the build out according to our specifications, and the website looks great

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive on Skype. Work is generally delivered within our expected timeframe, unless we need something custom that requires them to do someR&D

What was your primary form of communication with ThePlanetSoft?

• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to implement almost any functionality I ask for. The dev I work with has worked on probably 100s of shopify stores, so he was able to do things where other devs failed me in the past

Are there any areas for improvement or something ThePlanetSoft could have done differently?

Would appreciate further advance warning about Indian holidays so we can coordinate our schedule better

BACKGROUND

Please describe your company and your position there.

Founder & CEO - Web and mobile app development company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ThePlanetSoft, and what were your goals?

Various projects - Software development 

SOLUTION

How did you select this vendor and what were the deciding factors?

I found thorough Upwork and we started working together since then on various projects. 

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have done projects in Wordpress, PHP, React Js, Angular etc. 

How many people from the vendor's team worked with you, and what were their positions?

I have worked with Designer, Wordpress/PHP developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It was NICE experience so far regarding work and deliverables. 

Describe their project management style, including communication tools and timeliness.

We used multiple tools for Project management, like ASANA, Jira etc. 

What did you find most impressive or unique about this company?

We are very satisfied with the team's performance. At first i was so skeptical to get started but then with the time bond became stronger and became small family type relations. 

Are there any areas for improvement or something they could have done differently?

So far I do not see any major points to improve at the moment.