TeraPixels Systems

BACKGROUND

Introduce your business and what you do there.

I’m the director of security at the Fairmont Grand Del Mar resort, a luxury resort here in San Diego.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TeraPixels Systems?

When I started at the property here, I inherited a security system that was installed during construction. An electrical contractor installed it, and it wasn’t a very good functioning system.

I had done some updates to the system throughout the years, trying to bring it up to standard with the different budgets we were provided. When I engaged with TeraPixels Systems, we looked to do a full upgrade of all the system and bring it up to a much better brand. Our security staff needed a more functional system to conduct investigations.

SOLUTION

What was the scope of their involvement?

We ended up replacing all of the network video recorders with upgraded servers with greater recording capacity. Part of the challenge was that I wanted to stay local to the property and fully control the system myself.

We built an entire network for the camera system separate from the resort network. That was a way to avoid any compliance issues. We put in about six network video recorders, five additional workstations, and another TV well server. We ended up purchasing and installing about 33 new ACTi cameras.

What is the team composition?

We’ve worked with three people.

How did you come to work with TeraPixels Systems?

Initially, I met the owner through another vendor. When I was out shopping for this project, I reached out to people I knew. I brought in companies to evaluate my system and then give me recommendations on what needed to be done. Based on that, I went all the way down to TeraPixels Systems. They presented what I was looking for.

How much have you invested with them?

We’ve spent slightly over $50,000 so far.

What is the status of this engagement?

We started working with TeraPixels Systems in April 2019, and the installation happened that May. Since then, we’ve expanded our engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s much better and of greater quality. I’ve already had great success with some criminal cases that I’ve worked with the police department on. We’ve been able to capture clear images of suspects. We’re also able to export the footage that makes transfer easier easily. Previously, the files were too large, and there was some difficulty. It’s also easier to find footage that’s been saved, which helps my staff save the time of reviewing any footage.

We’ve now added an additional 12 cameras and thermal imaging cameras to track the temperatures of guests arriving at the property. Our employee screening stations have those thermal cameras as well because of COVID-19. Since I have one remote site that’s not connected to the property, we’re working on a potential cloud-based solution for that one small section.

How did TeraPixels Systems perform from a project management standpoint?

We’re able to connect with their team easily. We can reach out to them regularly with any questions, and it doesn’t matter what day of the week or time. They’ve been accommodating.

I’ve recommended them to others in and outside of my company. There hasn’t been anything that I’ve brought to their attention that I’ve gotten a negative response from them. I still plan on using TeraPixel Systems because of their ability to work with me.

What did you find most impressive about them?

The communication style is a huge part of it. At the level of resort we run, that level of service is demanded from us. We hope to find that in people we work with because that’s the level we’re used to. We’ve found that in their team.

Their connection to manufacturers has also been noteworthy. They have a large network that they can call for advice and technical support. If we’re doing a project and run into a problem that isn’t best solved by a manufacturer we’re working with, we’re able to find another experienced one on the fly because of their connections.

Are there any areas they could improve?

No, I’ve been pleased. I haven’t had any issues. My project is likely one of their smaller projects, but I’ve never felt a difference in service quality.

BACKGROUND

Please describe your company and your position there.

Invisible Armor inc, founded February 7 2009, is committed to providing excellent customer service and giving clients professional recommendations to repairing their electronic devices. My role within the company is Tech and Marketing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TeraPixels Systems?

We wanted a method to safely store customer information in a private server. Terapixels helped accomplish this

What were your goals for this project?

Our simple, build the infrastructure to build our own private server in digitally secure way.

SOLUTION

How did you select TeraPixels Systems?

Honestly it was a friend recommendation. So word of mouth.

Describe the project in detail.

As a phone repair store that serves hundreds of customers a month operating during the covid environment brought challenges not only from a safety perspective but from a network perspective. Since we were unable to open in a traditional manner we opened as a remote repair center.

Clients were welcomed to our store from being able to serve customers from their vehicle. We quickly realized that our old network was not going to allow us to keep up with the demand on our infrastructure.

We were faced with the need to replace our existing network with a limited budget and with an unrealistic time frame. A friend had worked with Terapixels before on some smaller service We reached out to Terapixels and they responded quickly to engineer a network that would support our clients and allow for us to grow and that worked for us financially.

As with all projects there were some surprises along the way. The Terapixels System team managed those well and worked hard to minimize the financial impact of those changes for us. To summarize we are very pleased with the final product and the service we received from a very professional Terapixels System team.

They will continue to be a valuable partner to us in the future.

What was the team composition?

We had two IT technicians working around the clock.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Terapixels Systems was able to successfully make a remote systems so we could service our customers from the comfort of their own car, without having them ever enter our office.

How effective was the workflow between your team and theirs?

Overall it was great. They would constantly give us updates and were able to test the system for possible glitches.

What did you find most impressive about this company?

Their professionalism and the amount of knowledge there staff possesses was impressive.

Are there any areas for improvement?

None that I could think of