Tenesys

BACKGROUND

Please describe your company and your position there.

Vicodo is a B2B communications platform from Germany. It combines three main tools: video calls, appointment booking and live chats. Vicodo supports a wide range of industries: from insurance and banks to car manufacturers, consultants, and healthcare. I am Vicodo's CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenesys?

We needed to create new development, test, and production environments on AWS to develop our software. In addition, we needed to install a video teleconferencing tool on another system.

SOLUTION

How did you select this vendor and what were the deciding factors?

Their previous work gained our trust, since they were able to turn our priorities into technical solutions. Because Vicodo's technology stack was familiar to Tenesys, we were able to let them build the AWS infrastructure for CI/CD processes, which allowed for uninterrupted updates, which was a successful move.

Describe the project in detail and walk through the stages of the project.

They have created a infrastructure design according to the demands by utilising Terraform and ASG (Auto Scaling Group) instances in EC2 (Elastic Compute Cloud). In addition to supporting video conferences, they utilised Proxmox and virtual machines with Docker to generate conference transcripts,

How many resources from the vendor's team worked with you, and what were their positions?

We've collaborated with DevOps specialists in several projects. The individuals completing tasks for us always had the right knowledge for the job.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our developers are now able to focus on developing our products, thanks to AWS infrastructure and deployment automation. We've gained a secure, scalable, and fault-tolerant cloud architecture.

How effective was the workflow between your team and theirs?

Tension always replies to our requests immediatly. Every problem is solved almost instantly. We are constantly communicating with them.

What did you find most impressive or unique about this company?

They always pay attention and listen carefully to what we want to say. They are thorough in their approach to their work, which makes them stand out.

Are there any areas for improvement or something they could have done differently?

I don't think Tenesys should change. I hope they continue to grow.

BACKGROUND

Please describe your company and your position there.

Our company is a part of multi-platform communiaction systems developer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenesys, and what were your goals?

We contracted them to maintain our system and update our web application infrastructure.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted to outsource VoIP system maintenance and development. We selected Tenesys because one of our board members was familiar with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We've built a complex VoIP infrastructure that handles large volumes of real-time traffic. Tenesys helped us focus on developing our technology by taking care of maintenance and monitoring. DevOps Engineers assisted us throughout the handing over process, helping us realise the importance of proper maintenance and monitoring of the IT environment in addition to assisting us.

How many people from the vendor's team worked with you, and what were their positions?

We've worked with several DevOps Engineers who respond promptly to incidents in our platform ecosystem.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Having Tenesys on board has allowed us to concentrate on developing our platform, formulating our expansion and growth strategies. In early stages of company development, we think it is critical to outsource this type of work to a firm that is experienced.

Describe their project management style, including communication tools and timeliness.

Everything is always completed on time, and the DevOps Engineers are chatty and courteous. We've known each other for some time and have always been assisted with even the tiniest issues.

What did you find most impressive or unique about this company?

They have a great understanding of Voip systems and are experienced in maintaining and monitoring IT environments. Their team has taught us a lot of valuable things that helped us improve our work.

Are there any areas for improvement or something they could have done differently?

We want them to succeed, and we don't think anything needs to be changed.

BACKGROUND

Please describe your company and your position there.

I work at a telecommunications company operating in the VoIP market since 2003. Its portfolio includes brands such as FCN (formerly FreecoNet) and Datera. Over the years the company has won many awards and served thousands of private and business customers. At the company, I am the CTO. I am responsible for the development and maintenance of the systems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenesys?

We decided to hire Tenesys because part of their staff was responsible for maintaining and monitoring our infrastructure. In addition, we knows that Tenesys is an excellent cloud computing solution provider. We've discussed its services several times, and we think they're outstanding.

SOLUTION

How did you select this vendor and what were the deciding factors?

The relationship and trust we have with the current Tenesys representatives inspired us to entrust them with our system. We were well aware that we were putting our maintenance and monitoring in good hands.

Describe the project in detail and walk through the stages of the project.

DevOps engineers keep a close eye on our infrastructure to ensure quick responses to failures. Our cooperation has been ongoing since 2015. In addition, Tenesys is an important storehouse of knowledge for us regarding VoIP technology.

How many resources from the vendor's team worked with you, and what were their positions?

We collaborate with several DevOps professionals and, when required, with board members and support team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Any issues with our platform have been rectified immediately by the Tenesys team. They take excellent care of our infrastructure. We are assured that our infrastructure will be constantly updated and available because they handle the monitoring 24/7.

How effective was the workflow between your team and theirs?

Tenesys always answers our questions quickly. We've met in person many times and still text or call frequently.

What did you find most impressive or unique about this company?

Their level of knowledge and their speed in responding to emergencies or simply to accommodate our requests is what makes them so great.

Are there any areas for improvement or something they could have done differently?

I believe that Tenesys should not change its approach.

BACKGROUND

Please describe your company and your position there.

Since 2006, they have been assisting Polish business and government agencies in data security and IT management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenesys?

Performance testing has been performed on several projects we've done for clients by Tenesys.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of our associates suggested that we work with Tenesys. We began our collaboration with a tiny job. We were content with the results and the quality of cooperation, so we utilised Tenesys' services in other projects as well.

Describe the project in detail and walk through the stages of the project.

Tenesys conducted tests on our customers' infrastructure in AWS, simulating traffic from their environment. Tests were performed on infrastructure in accordance with test scenarios agreed upon beforehand. We were flexible here, adjusting the tests to meet our customers' changing needs. Once they were ready, the tests were carried out at a time convenient to our customers.

How many resources from the vendor's team worked with you, and what were their positions?

In various projects, we have worked with DevOps engineers. The people completing tasks for us always had the knowledge appropriate to the scope of work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The customers received reports with findings and identified bottlenecks in their systems as a result of testing. In several cases, Tenesys, working with the customer's engineers, helped address the problems noted.

How effective was the workflow between your team and theirs?

Tenesys are always quick to answer our questions. We have met in person many times and still text or call regularly.

What did you find most impressive or unique about this company?

They approach projects with great accuracy and precision, and an adaptable approach to customer demands. They were friendly and chatty, and I highly recommended this team.

Are there any areas for improvement or something they could have done differently?

We didn't think there was anything that Tenesys could have done to improve their service.

BACKGROUND

Please describe your company and your position there.

I am the COO of a B2B product with main focus on the online gambling industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenesys?

As a startup we needed help with monitoring our environments which was created for the clients. We also wanted to find a way to create new environments quickly since our clients have separate environments.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got recommended by our software development house.

Describe the project in detail and walk through the stages of the project.

After a brief from us and our development software house they prepared a plan to create new environments and monitor the existing ones.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was their COO which is always very helpful and understand our needs as a business. We also have an emergency hotline 24/7 when there is an issue. This has been key for us, that Tenesys solves issues quickly.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A key outcome is that we have managed to reduce the environment creation time with 75%.

How effective was the workflow between your team and theirs?

The hotline between us and Tenesys was always answered quickly 24/7 which was key for us. On top of that we had a good cooperation regarding new environments and they understand and handled when we needed new environments quickly.

What did you find most impressive or unique about this company?

They are very good at making sure that they understand the priority of our current issues. They feel like they treat urgency with the same focus as we do internally.

Are there any areas for improvement or something they could have done differently?

I can't find anything that I can complain about.

BACKGROUND

Please describe your company and your position there.

We are the largest e-commerce company with photographic and film equipment in Poland. We have been running an online shop, plus retail shops in cities around either side of Poland since 2003.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenesys?

"We had a deep understanding of the importance of e-commerce and its availability and scalability. In order to make sure we have reliable resources for our business, we asked Tenesys to transfer our resources over to VMware Cloud. We had very specific requirements for which provider - VMware Cloud - would be the best fit for us as well as what kind of environment it needed to be in (a cloud)."

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted to migrate our resources from the server room to VMCloud and consult on future development of infrastructure. We chose a cloud provider so we needed a vendor who could transfer our resources, advise us in further development of our infrastructure, and help improve existing systems. Tenesys had good reviews from other business partners for their services so they understood what was best for us going forward based on their own experience with migration projects like ours before.

Describe the project in detail and walk through the stages of the project.

They have started preparing a migration strategy for the cloud in accordance with the prerequisites set by us. They audited our current environment and made recommendations about what to do before migrating individual elements of our infrastructure. They created an identical VMware environment where all resources would be transferred, as well as deciding on what order to migrate them in.

How many resources from the vendor's team worked with you, and what were their positions?

We had the pleasure of working with Tenesys engineers. They've answered all our questions and have been very supportive throughout the whole process. The team was helpful in executing a prepared migration strategy carefully.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are confident that our online shop will run smoothly without downtime after migrating to a cloud environment. Our new system has increased stability, security and flexibility which allows us to grow with the number of customers.We have successfully migrated our resources. Now, we have all of them safely secured in the cloud.

We understand more about the importance of migrating to a cloud-based infrastructure and are planning on doing more in that field soon.Tenesys currently provides us with 24/7 maintenance service, which conforms to the Service Level Agreement.

How effective was the workflow between your team and theirs?

Tenesys are always quick to answer our questions. We have met in person many times and still text or call regularly.

What did you find most impressive or unique about this company?

They were aware of every aspect of the migration process. They paid close attention to detail, and that's something we appreciated about them. It was easy to communicate with them too!

Are there any areas for improvement or something they could have done differently?

No. Everything till now is going nice and smooth.

BACKGROUND

Please describe your company and your position there.

I'm a CEO of a digital advertising agency working with startups, tech businesses and fintechs. We've been growing steadily for the past couple of years and at one point we started facing a challenge with proper maintenance of our cloud infrastructure.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tenesys?

We wanted to make sure that our infrastructure is not only secure and stable, but also easily scalable. Since we didn't have an in-house team capable of auditing it and implementing required changes, we started searching for an external support. Tenesys seemed like a good choice, because of their local reputation and positive opinions published online.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed a vendor that would understand our needs and provide a service tailored to our line of business. We weren't sure what exactly would be the scope of work at the beginning, so we needed a partner that would audit our infrastructure, suggest next steps, educate us on proposed solutions and execute the strategy.

From the first phone call with Tenesys we were sure that they are right people for the job. They were able to understand our challenges, come up with solutions and propose the best approach, based on our situation.

Describe the project in detail and walk through the stages of the project.

After receiving a brief from us, Tenesys started auditing our infrastructure to address key issues and optimize the way we use cloud in our company. They were very thorough with analyzing it and made sure that we're on the same page at the every step of the process.

They suggested how to fix each problem and explained why this approach would be the best in this particular scenario. Their professionalism and knowledge allowed us to better understand what we need and what our priorities should be. Tenesys always kept in mind our budget, our unique requirements and they were flexible when it comes to solving issues around our existing infrastructure.

How many resources from the vendor's team worked with you, and what were their positions?

As per our request, we were working directly with the tech team to better understand the entire process. Devops engineer assigned to our project was helpful and supportive at all times. We never experienced situation where something seemed too complex since he was able to explain everything in detail, but in a way that even non-technical members of our staff could get a grasp of what was going on at every step of the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to accomplish every goal we wanted to accomplish. We now have a secure and scalable infrastructure and on top of that, thanks to Tenesys team work ethics and unique approach, we now have a better understanding of how to predict our budget on cloud infrastructure improvements and maintenance.

How effective was the workflow between your team and theirs?

We are a service provider as well, so I always try to not be the type of client who bothers professionals doing their job, but since we're not that technical people, we came up with some not so smart questions every once in a while. They always had time to answer our questions, jump on a call to explain the approach and communication, both via email and on video meetings was always flawless.

What did you find most impressive or unique about this company?

Attention to the detail and ease of communication. The quality of service they provided us was beyond our expectations.

Are there any areas for improvement or something they could have done differently?

I honestly can't complain on anything related to Tenesys.

BACKGROUND

Please describe your company and position.

I am the Digital Director of Symec Technologies

Describe what your company does in a single sentence.

Enterprise Endpoint Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire to accomplish?

• We have employed Tenesys for maintenance purposes, but we also rely on their assistance during the implementation of security audit changes. Specifically, their DevOps engineer works on EKS, Kubernetes, and Mongo DB database backup.

SOLUTION

How did you find ?

Online Search

Why did you select over others?

• Great culture fit
• Company values aligned

How many teammates from were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have received a security audit where we needed to implement its recommendations. These included updating the PHP version and adding security headers. We are continuously working with Tenesys to ensure maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Currently, there are no concerns regarding safety.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The channel of communication on Slack ensures constant contact without any delays. When a task is delegated to us, the assigned employee responds immediately.

What was your primary form of communication with ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Efficient communication and high-quality services are key factors in our collaboration with developers at Tenesys.

Are there any areas for improvement or something Tenesys could have done differently?

The collaboration is going well, and we are satisfied with the progress. We don't see the need for any drastic changes at this point. We are pleased with how things are going and feel no major modifications are necessary.

BACKGROUND

Please describe your company and position.

I am the PM of SP Partners

Describe what your company does in a single sentence.

We provide big farma with a software for inviting doctors to medical forums

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenesys to accomplish?

• Move to cloud with our architecture
• Integrate moodle

SOLUTION

How did you find Tenesys?

recomendation

Why did you select Tenesys over others?

• Close to my geographic location
• Referred to me
• Company values aligned

How many teammates from Tenesys were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Move our app to cloud Integrate moodle Go scaleable with stateless

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Goals achieved/not achieved Monthly sum ups of achieved progress

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As a small client of Tenesys, we felt heard and mostly had a response in minutes. There was always someone to at least look into a problem even if it meant solving it later. Many times such swift reaction enabled us to solve problems further by being directed by someone from Tenesys

What was your primary form of communication with Tenesys?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I guess the fact that Krzysztof and Karol are two main devopses were able to iquire deeply into our app and learn additional things in order to help us.

Are there any areas for improvement or something Tenesys could have done differently?

I would say that the planning at the beginning could be better. We achieve migration to cloud however the cost of this infrastructure was still to big compare to classic servers.

BACKGROUND

Please describe your company and position.

I am the COO/CTO of NEVEO

Describe what your company does in a single sentence.

Our company provide an application to allow families sending photos to their grand parents, in a paper format.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tenesys to accomplish?

• We hired Tenesys to maintain and optimize the costs of our infrastructure because we believed that not everything was as it should be.

SOLUTION

How did you find Tenesys?

Referral

Why did you select Tenesys over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a web application and a database. The application is scalable in terms of load. Tenesys proposed a few cost optimization, and we decided to entrust them with the maintenance of our service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our system are rarely down. Our cost aWS have been reduced by 10%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time. Communication channel should have been clearer at the first . But now, it's clear.

What was your primary form of communication with Tenesys?

Virtual Meeting

What did you find most impressive or unique about this company?

The Tenesys team is highly skilled and pleasant. They've improved their transparency, too.

Are there any areas for improvement or something Tenesys could have done differently?

Nothing critical to mention here!