TELUS Digital builds and runs the digital products, platforms, customer experiences and AI transformations that global brands depend on. Companies like Airbnb, Fox Sports and Charles Schwab trust us from strategy to launch and everything after. Solutions include agentic UX/UI, mobile apps, custom software and data systems.
Why clients choose us:
80.9 client NPS, nearly twice the industry benchmark: Clients rate us highly for quality and willingness to refer, with current partnerships dating back to 2002.
Partnerships that grow with trust: Clients often bring us in for one solution, then expand scope as we prove out the work. What starts as a mobile app can organically grow into digital marketing, CX AI support or an enterprise security engagement.
Regulated-industry expertise: In healthcare, financial services and high-stakes verticals, our teams build with compliance and data security requirements in mind from day one.
Enterprise-ready teams that scale: Our global delivery model optimizes costs while our outcomes-focused fee structure ensures you pay for real impact.
End-to-end ownership: We own the full lifecycle, so clients don't have to stitch together multiple vendors.
Human expertise + AI at production scale: We’ve rebuilt how software gets delivered around next-gen tooling and automated workflows, moving clients from pilot to secure, scaled deployment at the speed of AI.
Where we deliver:
Digital Solutions — web and mobile app development, platform engineering, digital marketing services, enterprise technology modernization
Data & AI — human-generated training data for AI/ML model development, agentic AI, automation and AI products
CX Management — outsourced customer experience and contact center operations
Trust & Safety— content moderation, fraud detection and digital safety services
Ready to build something that lasts? Talk to our team about your project.
TELUS Digital's pricing varies significantly, with projects costing between $50,000 to over $1 million. Clients consistently report good value for cost, noting high-quality work and timely delivery as key strengths.
One client suggested TELUS Digital could benefit from adopting more agile methodologies to enhance nimbleness and adaptability in project execution. This feedback highlights an opportunity for TELUS Digital to expand their project management strategies.
Successful Integration of Advanced Technologies
TELUS Digital demonstrated expertise in integrating advanced technologies like AI, CRM, and mobile solutions, leading to improved operational efficiency and client satisfaction. Their technical proficiency was highly valued by clients.
AI and Technical Development Proficiency
Clients praised TELUS Digital for their technical expertise in AI projects, including creating chatbots and AI-powered tools. They were noted for their smart solutions, deep understanding of client needs, and ability to drive efficiency and data-driven decisions.
High-Quality Web Development and Design
TELUS Digital delivered exceptional web development services, improving user engagement and functionality. Clients noted the team's ability to create visually appealing and technically sound platforms that met business objectives.
HubSpot CRM Integration Expertise
TELUS Digital effectively integrated 10 businesses into one unified HubSpot platform, enhancing sales, marketing, and customer success. Clients reported significant improvements in lead generation and sales conversion rates. Their project management ensured timely and budget-friendly delivery.
Impressive UX Design and User Engagement
Clients consistently praised TELUS Digital for their UX design capabilities, which led to increased user engagement and satisfaction. Their designs were described as intuitive, modern, and aligned with client goals.
TELUS Digital (Formerly WillowTree) developed an iOS and Android mobile app that improves UX, connects a database to millions of companies, and is easily searchable. The app integrates GPS and real-time database API.
The iPhone app is a consistent Top 20 Business App in the iTunes store and is listed by Apple as a “What’s Hot for Business” app. It also includes functionalities such as maps, social media, and a mobile ad server. TELUS Digital (Formerly WillowTree) had an excellent understanding of business goals and objectives.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Can you briefly describe your company?
We are a leading online community for small businesses, based out of Columbus, Ohio.
OPPORTUNITY / CHALLENGE
What were your goals going into the project?
Since many of our users were accessing our online database through their mobile devices in remote locations, we wished to create a mobile application in order to deliver a better user experience. The application had to connect to our database of millions of companies, and make it easy for users to find critical information on the go.
SOLUTION
How did you discover WillowTree Apps?
We initially searched for mobile application developers locally in the Columbus area. Eventually, we began to look for a developer nationally and narrowed our search to five firms. We chose WillowTree Apps because they had a very good understanding our company's goals and objectives.
What technologies were used?
WillowTree Apps developed a mobile application for both iPhone and Android devices. The application makes use of a real-time database API integration, GPS integration, including maps, social media integration, and a mobile ad server.
RESULTS & FEEDBACK
Has the project met your original goals?
We are very pleased with the results. Since its launch, the iPhone application has consistently been a Top 20 Business App within iTunes, as well as listed by Apple within “What’s Hot” for Business iPhone apps.
RATINGS
5.0
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"We would absolutely recommend the WillowTree Apps, and would work with them in the future.
Software Dev & QA Services for FinTech Company
Application TestingMobile App DevelopmentWeb Development
TELUS Digital provided software development and QA services for a fintech company. The team provided developers and testers to build web and native apps.
TELUS Digital successfully delivered the initial MVP and other releases of the client's product with minimal bugs. The team took feedback well and worked well together with the client. The client also praised the developers' and testers' talent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Quality of a fintech company.
Describe what your company does in a single sentence.
We are a fintech proving cash flow management software.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TELUS Digital to accomplish?
Software Development
Quality Assurance (Software Testing)
SOLUTION
How did you find TELUS Digital?
Referral
Why did you select TELUS Digital over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from TELUS Digital were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Provide one to two front-end developers and one software tester to build a web app and two native apps.
Participate in typical agile development processes
Coding / implementing features
Test planning
Test case design and development
Testing
Defect management
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Successful launch of initial MVP release, followed by several other successful releases. Few if any bugs found in production.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes they delivered on time. Took feedback well. Everyone worked well together. Our account manager Cory Kazar helped staff out projects to fit our needs.
What was your primary form of communication with TELUS Digital?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They had talented developers and testers.
Are there any areas for improvement or something TELUS Digital could have done differently?
None I can think of.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.0
NPS
Web Development for Business Services Platform
Web Development
Less than $10,000
January 2019
5.0
Quality
4.5
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"TELUS Digital (Formerly WillowTree) did good work"
Jul 31, 2019
Business Analyst
Anonymous
Business services
India
1-10 Employees
Online Review
TELUS Digital (Formerly WillowTree) developed a website for a business services company.
TELUS Digital (Formerly WillowTree) successfully created a quality website on time and within budget.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Business operations, Business analyst
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire WillowTree®?
Website development
What were your goals for this project?
Timely delivery
SOLUTION
How did you select this vendor?
Google
Describe the project and the services they provided in detail.
Website development
What was the team composition?
100
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
WillowTree® did good work
How was project management arranged and how effective was it?
Good work
What did you find most impressive about this company?
Good prices
Are there any areas for improvement?
None
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Digital Marketing Optimization for B2B Company
Other Digital Marketing
$50,000 to $199,999
Jan. 2019 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"TELUS Digital (formerly DefinedLogic) is easy to work with and very honest. They operate as an extension of our internal team."
Jun 14, 2019
Digital Marketing Manager, Spirent
Anonymous
Verified
Information technology
Holmdel, New Jersey
1,001-5,000 Employees
Online Review
Verified
TELUS Digital (formerly DefinedLogic) provides ongoing digital marketing services for a B2B company, including organic search, paid search, and email optimization programs.
Web traffic has improved dramatically since the engagement began, while cost per lead has dropped. TELUS Digital (formerly DefinedLogic) keeps the project moving through constant communication, providing critical status updates throughout. Efficiency is a hallmark of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I’m the digital marketing manager at an international high-tech B2B company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire DefinedLogic?
We hired DefinedLogic to help optimize our digital footprint (website, organic search, paid search, and email programs).
What were your goals for this project?
We want to improve volume, conversion rates, and efficiency.
SOLUTION
How did you select this vendor?
DefinedLogic had both experience and certifications in the software programs we use.
Describe the scope of their work in detail.
DefinedLogic started by pulling performance data and content for our email program, and identified several optimization opportunities. They prepare weekly SEO & SEM performance reports and identify optimization opportunities. They also built a 9-page custom dashboard with all web, organic, and paid search performance data.
What was the team composition?
The team includes one senior digital marketing analyst and one junior analyst.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Web traffic volume has increased, and cost per lead is more efficient.
How effective was the workflow between your team and theirs?
The workflow between our teams is effective. DefinedLogic holds a weekly meeting to report results and identify action items.
What did you find most impressive about this company?
DefinedLogic is easy to work with and very honest. They operate as an extension of our internal team.
Are there any areas for improvement?
It would be helpful to have a backup point of contact who is fully up-to-speed on the project. If our main contact is out of office, or resigns from the company, we will be in a difficult position.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-34 of
34 Reviews
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
40 Cambridge Street Boston, Massachusetts 02129United States02129
50 - 75
978 Rua Dom Pedro II90550-141
201 - 250
316 Rua Minas Gerais01244-010
101 - 150
Contact TELUS Digital
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from TELUS Digital like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
