Techsevin Solution LLP

BACKGROUND

Please describe your company and position.

I am the CIO of The Sultan Center

Describe what your company does in a single sentence.

The Sultan Center is a Kuwaiti retail chain founded in 1981 by Jamil Sultan, operating over 70 supermarkets and hypermarkets across Kuwait, Bahrain, Oman, and Jordan, and offering a wide range of groceries, consumer goods and e-commerce services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techsevin Solution LLP to accomplish?

• We hired Techsevin Solution LLP to build and maintain a fully customized, scalable e-commerce platform tailored to our business needs—encompassing end-to-end development of our online storefront and back-end systems, integration of secure payment gateways and third-party services, continuous performance optimization, feature rollouts (e.g., promotions engine, customer personalization), and ongoing technical support to ensure seamless operations and an exceptional user experience.
• Ensure robust security and compliance by conducting regular vulnerability assessments, and implementing best-practice encryption and access controls to protect customer data and maintain regulatory standards.

SOLUTION

How did you find Techsevin Solution LLP?

Online Search

Why did you select Techsevin Solution LLP over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Techsevin Solution LLP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work

Requirements Analysis & Planning

-Conduct stakeholder workshops and interviews to gather detailed functional and non-functional requirements (e.g., product catalog management, customer account flows, promotional rules, performance targets).
-Document a comprehensive Requirements Specification (including user stories, acceptance criteria, data models, and integration points).
-Create a project plan with milestones, resource assignments, timelines, and risks/mitigations.
Solution Architecture & Technical Design

Define overall system architecture:

Front-end framework for user-facing storefront.
Back-end services (PHP/Laravel) for order processing, inventory, user management, and API endpoints.
Database schema (initially with MySQL/ and later with PostgreSQL) and caching layer (Redis) to meet performance and scalability targets.

Produce a Technical Design Document covering:

Module breakdown (catalog, cart/checkout, user profiles, admin panel).
Integration specifications for third-party services (payment gateways, shipping providers, CRM/ERP).
Security design (authentication flows, encryption at rest/in transit, role-based access control).
Define DevOps strategy:

CI/CD pipelines, staging and production environments, automated testing frameworks, and deployment processes in cloud (e.g., AWS/Azure/GCP).

UI/UX Design

Deliver wireframes and mockups for key pages (homepage, category listing, product detail, cart/checkout, user dashboard).
Iterate on designs based on feedback (desktop, tablet, mobile).
Produce a style guide (typography, color palette, component library) to ensure consistency.

Front-End Development

Develop responsive, accessible storefront using chosen JavaScript framework:

Product listing and detail pages with dynamic filtering/sorting.
Shopping cart, checkout flow, user registration/login, password recovery.
Customer account area (order history, address book, saved payment methods).
Implement promotional features (discount codes, bundle offers, flash sales) and real-time inventory indicators.
Integrate front-end with back-end APIs for catalog, cart, pricing, and search (e.g., Elasticsearch/Algolia).

Back-End Development

Build core e-commerce services:

Product catalog management (CRUD operations for products, categories, attributes).
Pricing engine (tiered pricing, promotional logic).
Shopping cart and order management (order creation, status workflows, returns/refunds).
Customer/user management (authentication via OAuth/JWT, profile updates, password resets).
Design and implement RESTful (or GraphQL) APIs to expose back-end functionality to front-end and mobile.
Implement integrations with:

Payment Gateways (e.g., Stripe, PayPal, local payment methods).
Shipping Carriers (e.g., FedEx, DHL, local couriers) for real-time rate calculation and label generation.
ERP/CRM (e.g., SAP/Oracle or a custom in-house system) to synchronize inventory, orders, and customer data.
Analytics Platforms (e.g., Google Analytics, custom BI dashboards) for tracking KPIs and user behavior.
Build a secure admin panel for content management:

Product import/export tools, bulk price updates, inventory adjustments.
Order management console (view, edit, process, and refund orders).
Reporting dashboards (daily sales, top-selling SKUs, customer cohorts).

Advanced Analytics & Reporting

Instrument front-end and back-end to capture key events (page views, add-to-cart, checkout steps, transaction success/failure).
Develop a data warehouse or data-lake schema to aggregate transactional data.
Build custom dashboards (e.g., in Power BI/Tableau or an embedded web-based dashboard) so that stakeholders can:

Monitor sales funnels, conversion rates, average order value, churn rates.
Segment customers by acquisition channel, lifetime value, purchase frequency.
Provide scheduled email or report exports (daily/weekly/monthly) summarizing KPIs and trends.

Security & Compliance

Conduct a baseline security assessment:

Penetration testing of front-end and API endpoints.
Code reviews focused on OWASP Top Ten vulnerabilities.
Implement and validate PCI DSS compliance for all payment flows:

Ensure no sensitive card data is stored on our servers.
Leverage tokenization and secure vaulting through the payment gateway.
Set up HTTPS/TLS across all domains, configure secure headers (HSTS, CSP), and enforce strict cookie policies.
Automate vulnerability scanning and patch management for servers and dependencies.
Establish role-based access control (RBAC) for the admin panel and limit login attempts, multi-factor authentication (MFA) for privileged users.

Quality Assurance & Testing

Develop and execute test plans including:

Unit tests for individual modules (Jest/PyTest/Mocha).
Integration tests covering API endpoints and data flows.
End-to-end tests simulating user journeys through the storefront (Selenium, Cypress).
Performance/load tests to ensure the platform can handle peak traffic (using tools like JMeter or Gatling).
Document QA findings, track defects in a ticketing system (e.g., Jira), and verify fixes.
Conduct User Acceptance Testing (UAT) sessions with key stakeholders to validate business requirements before deployment.

Deployment & Go-Live

Provision and configure production infrastructure (compute instances, databases, load balancers, CDNs).
Set up monitoring/logging (e.g., Prometheus/Grafana, ELK stack, or a managed service) to track uptime, latency, and error rates.
Execute a phased rollout or blue/green deployment strategy to minimize downtime.
Migrate any existing data (product catalogs, customer records, order history) into the new system via ETL processes.
Train internal teams (operations, customer support, marketing) on how to use the new admin panel and analytics dashboards.

Post–Go-Live Support & Maintenance

Establish a Service Level Agreement (SLA) for bug fixes, minor enhancements, and critical incident response.
Provide ongoing feature development for new business requirements (e.g., loyalty programs, subscription models, mobile app enhancements).
Regularly update dependencies, perform security patches, and optimize infrastructure costs (auto-scaling, resource right-sizing).
Maintain and iterate on analytics dashboards—adding new metrics or visualizations as business needs evolve.
Schedule quarterly security audits and annual PCI re-certification.
 
Summary of Key Deliverables

Requirements & Design Documentation

Requirements Specification (functional/non-functional user stories).
Technical Design Document (architecture diagrams, data models, interface contracts).
UI/UX Wireframes and Style Guide.

E-Commerce Platform

Responsive Front-End Codebase (HTML/CSS/JS, component library).
Back-End Services & APIs (catalog, cart, orders, user management).
Admin Panel for product, order, and user management.

Third-Party Integrations

Configured Payment Gateway Connectors (e.g., Stripe/PayPal).
Shipping Carrier Integrations for real-time rates and label generation.
ERP/CRM Sync Modules.
Analytics/BI Integration (event instrumentation, data ETL scripts).

Security & Compliance Artefacts

Security Assessment Reports (penetration test results, remediation logs).
PCI DSS Compliance Documentation (evidence of controls, SAQ or ROC).
Hardened server and application configurations (SSL certificates, firewall rules, IAM policies).

Testing & QA Artefacts

Test Plans and Test Case Repositories (unit, integration, end-to-end).
Automated Test Suites (code coverage reports).
Performance Test Results (load/ stress testing summaries).

Deployment & DevOps Setup

CI/CD Pipeline Configurations (build scripts, deployment playbooks).
Infrastructure-as-Code Templates (Terraform/CloudFormation scripts or equivalent).
Monitoring and Logging Dashboards.

Analytics Dashboards & Reports

Interactive Dashboards showing sales funnels, top SKUs, customer segmentation.
Scheduled KPI Reports (daily/weekly sales summary, inventory alerts).
Data Warehouse/Data-Lake Schema Definitions and ETL Scripts.

Training & Knowledge Transfer

Training Manuals or Video Walkthroughs for internal stakeholders (operations, marketing, support).
On-site or virtual training sessions (recorded or live).
Administrator and User Guides for the platform.

Maintenance & Support Plan

SLA Document with defined response times and escalation paths.
Bug-Fix and Enhancement Roadmap.
Quarterly Security Audit Schedule and Patch Management Plan.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Revenue Growth & Sales Metrics

Online Revenue Increase: Monthly e-commerce sales rose by more than 300%

Average Order Value (AOV): Increased by more than 200%

Site Performance & User Experience

Page Load Time Reduction:

First Contentful Paint (FCP): 2.6 s → 1.2 s (54% improvement).
Time to Interactive (TTI): 4.8 s → 2.0 s (58% improvement).
Bounce Rate Decrease: 48% → 31%.
Mobile Responsiveness: Average mobile session duration rose from 1 min 45 s → 2 min 25 s.

 , with almost every sprint’s user stories completed on time and rarely requiring rework; their clear API specs and release notes minimized ambiguity, and on the rare occasions a tweak was needed—such as a minor UX adjustment or performance optimization—they implemented it within 24 hours, so any hiccup (like a brief third-party API mismatch) was flagged and resolved almost immediately, reflecting their disciplined QA process and attention to detail.

Operational Efficiency & Order Management

Order Processing Time: 12 min → 3 min (75% reduction).
Inventory Accuracy: Improved from 89% → 98.5%, reducing out-of-stock incidents by 82%.
Fulfillment Cycle Time: 48 h → 18 h (62.5% faster).

Customer Engagement & Retention

Repeat Purchase Rate: Increased from 12% → 20% (67% improvement).
Email Marketing ROI: Email-driven revenue grew by 150%, with click-through rates rising from 2.1% → 4.5%.
Net Promoter Score (NPS): Rose from +18 → +35.

Security & Compliance

Vulnerability Remediation: Automated scans found 0 critical and 2 medium risks, both remediated within 48 h (vs. prior 7 days average).

Infrastructure & Uptime

Uptime: Exceeded 99.95% (≈40 fewer minutes of downtime/month vs. 99.2%).
Scalability: Handled a 3× surge (1,500 → 4,500 + concurrent users) without degradation.

Analytics & Data-Driven Insights

Dashboard Adoption: Stakeholders accessed the BI dashboard 92% of the time (vs. <10% previously).
Data Accuracy: End-of-day sales reporting accuracy improved from 80% → 98%.

Cost Savings & ROI

Reduced Operational Costs: Monthly cost savings by 39%.
ROI Timeline: Development and deployment costs recouped within short period.

 —they combined deep technical expertise with proactive communication, swiftly adapted to changing priorities, and maintained a genuine commitment to our business goals, resulting in a collaborative, transparent process where we always knew the project status and felt confident that any issue, big or small, would be handled promptly and effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Techsevin structured the engagement around an Agile framework, breaking the work into two-week sprints with clearly defined sprint goals and deliverables. At the start of each sprint, they facilitated a planning session where we reviewed the backlog, prioritized features, and agreed on acceptance criteria. Throughout the sprint, they held twice-weekly stand-ups to update us on progress and surface any blockers. This cadence ensured that each module—whether a new front-end component, back-end API, or integration connector—had a committed delivery date. In practice, over 90% of those sprint commitments were completed on or before the planned demo date, with only minor slip in one sprint tied to a sudden third-party API change (which they immediately flagged and mitigated by reallocating resources).

Whenever we submitted change requests—whether for a last-minute UI tweak, an updated payment-gateway requirement, or an urgent bug fix—Techsevin responded within 24 hours. They maintained a shared Clickup board where tickets were triaged daily; high-priority items were reassigned to their “fast-track” swim lane so that critical issues never languished. If a requested feature risked impacting the current sprint goal, they would promptly schedule a short scoping call (often the same day) to discuss trade-offs, adjust timelines, and reset expectations. In all cases, they communicated clearly: if a request could be accommodated in the current sprint without jeopardizing other deliverables, they’d confirm that during the next stand-up; if it required shifting scope, they’d propose a revised delivery date before moving forward.

Their responsiveness extended beyond just reactive fixes. Every two weeks, in addition to the sprint review, they held retrospective sessions in which they solicited our feedback on communication, quality, and prioritization. When we noted we wanted more detailed release notes, they incorporated a standardized “changelog” document into each sprint’s artifacts. When our marketing team flagged a need for extra QA around peak-traffic simulation, Techsevin scheduled two dedicated performance-testing passes—and provided a mid-sprint report on load tests—without delaying core feature rollouts.

In summary, Techsevin consistently delivered committed user stories on time, rapidly addressed emergent requirements or blockers, and adapted their process whenever we raised new needs. Their combination of rigid sprint cadences for planned work and a flexible, well-structured triage process for unplanned needs ensured that we always knew where the project stood and that our priorities were reflected immediately in their backlog. , and when unexpected issues—like a third-party API change—arose, they immediately flagged them, reallocated resources, and communicated revised timelines so that any delay was minimal; additionally, their 24-hour response to urgent change requests and daily ticket triage ensured that critical fixes never stalled progress, demonstrating reliably prompt delivery throughout the project.

What was your primary form of communication with Techsevin Solution LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was Techsevin’s rare combination of deep technical expertise and genuine client partnership. From day one, they not only understood our e-commerce domain but also proactively suggested optimizations we hadn’t considered—whether that meant refactoring a complex checkout module to improve performance or proposing a smarter caching strategy to reduce server load. Their willingness to own both the big-picture architecture and the smallest bug fixes felt unique; instead of passing issues between front-end, back-end, or DevOps teams, they treated every part of the system as “our” responsibility.

Equally impressive was their communication style. They ran tightly organized two-week sprints but never hid behind rigid sprint boundaries. If an urgent marketing push required a last-minute UI tweak, we’d get a prototype the same day, complete with performance metrics and QA results. That blend of agility and accountability is hard to find—most providers are either fast but sloppy or meticulous but slow. Techsevin managed to be both fast and faultless.

Finally, their culture of continuous improvement felt genuine. In retrospectives, they solicited feedback not just on deliverables but on how they partnered with us—then immediately adjusted things like release-note formatting, reporting cadence, and even their sprint demo style. That level of self-awareness, combined with a willingness to iterate their own process, made them feel less like an outsourced vendor and more like an embedded member of our team. Techsevin delivered a robust, scalable e-commerce solution at a competitive rate—achieving a 30% reduction in monthly operational costs and recouping the entire development investment within nine months—while their proactive optimizations (like automating order processes and improving performance) translated into clear savings; in comparison to other vendors who quoted similar features at higher rates or with lower guarantees of ROI,

Are there any areas for improvement or something Techsevin Solution LLP could have done differently?

While our experience with Techsevin was overwhelmingly positive, there were a few areas where they could have refined their approach:

More Proactive Risk Assessment Upfront

During the early planning phase, Techsevin delivered a solid technical design, but we later encountered unanticipated third-party API changes that briefly delayed one sprint. A more thorough risk assessment—especially around external integrations—could have identified those potential points of failure earlier. For example, building a small “sandbox” test harness for each payment or shipping provider before committing to the production integration might have highlighted version-mismatch issues sooner.

Deeper Early Documentation of Business Rules

As we evolved our promotional logic (tiered discounts and BOGO offers), some of the edge cases in our business rules weren’t captured in the initial requirements document. That meant mid‐project clarifications were needed whenever we ran a complex sale scenario. Techsevin was excellent at responding, but spending a bit more time on domain discovery—documenting all coupon combinatorics, customer-group pricing exceptions, and “what-if” scenarios—would have reduced back-and-forth later on.

Slightly Faster Knowledge Transfer to Internal Teams

We appreciated the training sessions Techsevin provided for our operations and marketing teams, but some of the deeper “how it works under the hood” sessions came toward the end of the engagement. Having key administrators shadow Techsevin engineers earlier—especially when the admin panel and ETL scripts were being built—would have accelerated our in-house onboarding. This would also have minimized the learning curve once Techsevin transitioned into maintenance mode.

More Granular Roadmap of Post-Launch Enhancements

After go-live, Techsevin delivered on bug fixes and queued up minor enhancements promptly, but a more detailed 3- to 6-month roadmap outlining planned feature rollouts (e.g., loyalty module, multi-warehouse support, A/B testing infrastructure) would have helped us align marketing campaigns and staffing decisions more proactively. In some cases, we weren’t sure if a feature was slated for next quarter or further out, and that occasionally led to parallel work by our internal team.

Early Performance & Load Testing in a Production-Like Environment

While the final performance results were excellent, we only ran full load tests after most of the core features were built. If we had scheduled an earlier “peak-load simulation”—perhaps as soon as the checkout flow was feature-complete—we might have discovered certain caching or database-index tweaks sooner. This might have reduced the number of small, last-minute optimizations needed just before launch.

Summary:

Overall, these are relatively minor points in what was an otherwise smooth, highly collaborative engagement. Addressing them would further reduce friction around scope changes, speed up internal knowledge transfer, and mitigate any last-minute surprises—making a great partnership even stronger, as they consistently delivered high-quality, on-time work, offered exceptional value through cost savings and rapid ROI, and maintained clear, proactive communication that made collaboration smooth and effective.

UPDATED REVIEW

This review was published on February 10, 2020.

Devanjan Roy
Technology Manager, The Sultan Center
Retail

Kuwait City, Kuwait

1,001-5,000

Jan 2016 - Ongoing

Confidential

Verified

Project summary
Techsevin Solution LLP handles web and native app development for a grocery retailer. Using Objective-C, Swift, and Magento, they developed the platforms and integrated a custom order management system.

Feedback summary
The partner has seen a 100% year-over-year growth in sales. Techsevin Solution LLP meets expectations and delivers quality solutions. Impressive work ethic and a collaborative attitude are hallmarks of their work. The team’s dedication and deep commitment have garnered the partner’s trust.

BACKGROUND

Introduce your business and what you do there.

I’m the technology manager of The Sultan Center. I handle all the technology for our online channel division. The Sultan Center is a major retailer in the Middle East. We’re headquartered in Kuwait and have a hypermarket chain in Oman, Bahrain, and Jordan. The company was founded forty years ago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techsevin Solution LLP?

They’re our technology partner for anything related to development, QA, and infrastructure.

SOLUTION

What was the scope of their involvement?

Techsevin Solution LLP has provided web development as well as native Android and iOS app development. Their team custom developed our order management system which handles our e-commerce business end to end. It’s integrated with our retail system.

We mainly retail groceries, so the mobile app is restricted to local orders. The iOS version was built on Objective-C and Swift. The website was built on Magento.

What is the team composition?

We have a dedicated service manager. Because I deal with tech and management operations, I work with the developers and a point of contact. I also correspond with the QA testers about functional tasks.

How did you come to work with Techsevin Solution LLP?

We evaluated multiple partners using different metrics and criteria. Then we eventually narrowed the list down to Techsevin Solution LLP. After completing a small project, we knew they had potential.

What is the status of this engagement?

We started working with them around January 2016, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our company has seen a 100% year-over-year growth in sales — this wouldn’t have been possible without Techsevin Solution LLP. For four years, their team has successfully delivered our technological vision and mission. Working on a time-and-materials basis, we’ve tracked the number of project deliveries, timeliness, and overall scalability.

How did Techsevin Solution LLP perform from a project management standpoint?

Project management is great overall, but there are areas where they could become more solution-driven. However, this depends on the workload or situation and doesn’t happen all the time. The noteworthy characteristic of their team is that they stick to commitments.

What did you find most impressive about them?

Their work ethic is outstanding. Given the way we run business, from handling changes to financials, their attitude toward working as a team is great. They have some improvements to make but overall, they follow through on every commitment. This is why we’ve continued working with them for so long. We haven’t thought about shifting to any other vendor.

Are there any areas they could improve?

They could improve on delivery processes, in terms of following strict subversioning, planned deliveries, and sprint processes. Right now, it’s not always done properly, and these are the areas where I have to keep control and be on top of the job.

Do you have any advice for future clients of theirs?

I advise future clients to be on top of the process to ensure things turn out correctly.

STAR RATINGS:
Quality: 4
Cost: 4
Schedule: 3
Willing to refer: 4
Overall rating: 4

BACKGROUND

Please describe your company and position.

I am a Manager at Tripta Technologies Pvt Ltd

Describe what your company does in a single sentence.

By offering a platform for businesses to purchase and sell goods and services, we facilitate business-to-business (B2B) transactions by optimizing supply and procurement procedures.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techsevin Solution LLP to accomplish?

• Develop and enhance our B2B marketplace platform – including its functionality, user experience, and scalability.
• Implement integrations – for seamless data flow between suppliers, buyers, and third-party systems
• Optimize performance and security – to ensure a stable, fast, and secure platform for all users.
• Provide ongoing technical support and innovation – to maintain and improve the marketplace as business needs evolve.

SOLUTION

How did you find Techsevin Solution LLP?

Referral

Why did you select Techsevin Solution LLP over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Techsevin Solution LLP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Techsevin Solution LLP includes the following key areas:

1. Platform Development
Custom B2B Marketplace Design and Development: Building a tailored platform to support both buyers and sellers with intuitive navigation, robust search functionality, and user-friendly dashboards.
Mobile Responsiveness: Ensuring the marketplace operates smoothly on all devices, including mobile phones and tablets.
Multivendor Capabilities: Implementing features that allow multiple suppliers to list and manage their products or services independently.
2. Integration Services
Payment Gateway Integration: Seamless integration of multiple payment options (e.g., credit card, net banking, and wallets) for ease of transactions.

Shipping and Logistics Integrations: Enabling real-time shipping and tracking functionalities by integrating with third-party logistics providers.
3. Performance Optimization and Security
Speed and Performance Enhancements: Ensuring quick loading times and smooth performance even during peak traffic periods.
Security Measures: Implementing advanced security protocols like SSL encryption, two-factor authentication, and regular vulnerability assessments to protect user data.
4. User Management and Custom Features
User Roles and Permissions: Creating tiered access levels for different users (buyers, sellers, admins) to appropriately manage activities and data access.
Custom Reporting and Analytics: Developing dashboards and reports for tracking sales, transactions, and user activity.
Chat and Support Features: Enabling real-time communication tools between buyers and sellers or support staff.
5. Ongoing Support and Maintenance
Technical Support: Offering post-launch technical assistance to resolve bugs, update features, and ensure smooth operation.
Feature Updates: Regular updates to accommodate new business requirements or market changes.
Key Deliverables
Fully functional, scalable B2B marketplace platform.
Seamless integrations with third-party systems and tools.
Optimized platform performance and security protocols.
Custom reports and user management capabilities.
Continuous support and platform enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project with Techsevin Solution Pvt LTd that demonstrate progress and success include:

1. Platform Launch and Stability
On-time Launch: The B2B marketplace platform was delivered and launched within the agreed timeline, meeting all the project milestones.
Uptime and Reliability: Achieving a 99.9% uptime, with no major disruptions post-launch, indicating a stable and well-optimized platform.
2. Increased User Engagement
User Registration Growth: A significant increase in buyer and seller registrations (e.g., 200% growth in new user sign-ups within the first 3 months post-launch).
Active User Rate: A high percentage of active users utilizing the platform for transactions, indicating user satisfaction with the interface and functionality.
3. Transaction Volume
Sales Volume Increase: A measurable increase in the number of transactions facilitated through the platform, e.g., a 50% rise in monthly transactions compared to the previous system.
Value of Transactions: Growth in the total value of orders placed via the platform, showing improved business activity and buyer trust.
4. Performance and Security Enhancements
Improved Load Times: Achieving a 25% faster page load time, contributing to better user experience and higher engagement.
Zero Security Breaches: Implementation of security measures resulted in zero data breaches or security incidents during the first year.
5. Successful Integrations
Smooth Integration: Successful integration of key third-party systems (e.g., ERP, CRM, payment gateways) with no major errors or disruptions in operations.
Automated Processes: Automation of key business processes, such as inventory updates, order fulfillment, and payment processing, reducing manual intervention and errors.
6. Positive Customer Feedback
User Satisfaction: Positive feedback from both buyers and sellers regarding the ease of use, speed, and overall functionality of the platform.
Reduction in Support Queries: A 20% decrease in user support requests, indicating that the platform is intuitive and user-friendly.
These outcomes reflect the success of the project in terms of platform usability, business growth, and operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Techsevin Solution  demonstrated effective project management throughout the collaboration. Here's a detailed assessment of their approach:

1. Timeliness and Milestone Delivery
On-Time Delivery: They adhered to the project timeline and delivered key milestones on schedule. The platform was launched as planned, and all major features were completed within the agreed deadlines.
Clear Milestone Planning: They provided a detailed project roadmap with well-defined phases for design, development, testing, and deployment, which made it easy to track progress.
Agile Methodology: They followed an agile approach, allowing flexibility in addressing changes and new requirements while staying on track with overall deadlines.
2. Communication and Responsiveness
Proactive Communication: Techsevin maintained regular communication via weekly meetings, detailed progress reports, and updates on tasks completed and pending. This transparency helped ensure that both teams were aligned at every stage.
Responsiveness: They were highly responsive to queries, concerns, or changes in scope. Whether it was a technical issue or a request for an additional feature, they responded quickly and adjusted priorities as necessary.
Client-Focused Approach: They showed a deep understanding of the project’s objectives and responded well to evolving business needs, offering practical solutions to meet those needs efficiently.
3. Issue Management and Problem Solving
Effective Issue Resolution: Whenever challenges or technical roadblocks arose, Techsevin acted swiftly to resolve them. They were proactive in identifying potential bottlenecks and provided solutions to avoid delays.
Adaptability to Change: They were flexible in accommodating changes to the original scope without disrupting the overall project flow, making adjustments smoothly.
4. Collaboration and Feedback
Collaborative Approach: Techsevin worked closely with internal stakeholders, incorporating feedback and suggestions effectively during both the design and development phases. They welcomed input and were open to collaborative decision-making.
Continuous Improvement: They applied feedback from user testing and early platform launches to improve features and user experience before final delivery, demonstrating a commitment to quality and user satisfaction.
Overall Assessment:
Techsevin Solution  delivered items on time and was highly responsive to needs, displaying a well-organized project management structure that helped ensure the project’s success. Their proactive communication, flexibility, and problem-solving abilities were key strengths in managing the project efficiently.

What was your primary form of communication with Techsevin Solution LLP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Techsevin Solution  was their combination of technical expertise and a client-centric approach, making them unique in several ways:

1. Deep Understanding of B2B Marketplaces
They demonstrated an in-depth knowledge of B2B platforms, understanding the nuances of multi-vendor management, complex integrations, and the specific needs of buyers and sellers. Their expertise allowed them to create a tailored solution that met the unique challenges of B2B commerce.
2. Proactive Problem-Solving and Innovation
Techsevin displayed a proactive approach to problem-solving, often anticipating challenges before they become major issues. They didn’t just meet the project requirements; they consistently proposed improvements and innovative solutions that enhanced the platform’s overall functionality and user experience.
3. Flexibility and Agility
Their adaptability to changes in project scope, timelines, and technical requirements was impressive. They worked with agility, adjusting to evolving business needs without losing focus or delaying the project.
4. Collaborative and Transparent Communication
The company maintained clear and transparent communication throughout the project, fostering a collaborative environment. They were always open to feedback, and their ability to integrate that feedback into the project quickly was a significant plus.
5. Commitment to Quality and User Satisfaction
Their attention to detail and commitment to ensuring that the platform was both technically sound and user-friendly was particularly noteworthy. They went beyond just delivering a functional platform; they focused on delivering a solution that users would find intuitive and efficient.
In summary, Techsevin's blend of technical acumen, proactive collaboration, and customer-focused innovation was impressive, and consistently exceeded expectations.

Are there any areas for improvement or something Techsevin Solution LLP could have done differently?

While Techsevin Solution  performed admirably in many areas, there are always opportunities for improvement. Some areas they could focus on for future projects include:

1. Faster Iteration Cycles
Area for Improvement: Though their agile methodology worked well overall, there were moments where certain features could have been tested and iterated on more quickly.
Suggestion: Accelerating iteration cycles for minor features or adjustments could help identify issues earlier and improve the overall delivery time.
2. More Detailed Documentation
Area for Improvement: While Techsevin provided the necessary documentation, it could have been more detailed, especially for complex features or integrations.
Suggestion: Offering more comprehensive technical and user documentation would help internal teams understand the platform better and ease future updates or troubleshooting.
Suggestion: Increasing communication frequency, especially during critical phases like feature rollouts or testing periods, would ensure that clients are always aware of potential risks or delays.
These are relatively minor areas of improvement and don’t detract from Techsevin’s overall strong performance. Focusing on these aspects could further elevate their service quality in future projects.

BACKGROUND

Introduce your business and what you do there.

I’m a senior manager at a luxury goods and jewelry company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Techsevin Solution LLP?

We had an e-commerce site that was developed in Magento, but we were not happy with it. Therefore, we decided to migrate the site from Magento to WooCommerce and hired Techsevin to help us out.

SOLUTION

What was the scope of their involvement?

We provided Techsevin with everything we had and access to our current website. Then, their team went through it, made suggestions, implemented changes, and executed the migration on their own.

What was the team composition?

Around four teammates from Techsevin were involved in the process, including a developer, a designer, and a QA engineer.

How did you come to work with Techsevin Solution LLP?

A friend of ours recommended them.

How much have you invested in them?

We spent around ₹300,000 (approximately $3,600 USD).

What is the status of this engagement? 

We started working with Techsevin around September 2022, and our new website went live around January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, the engagement was very good. Techsevin helped us in many ways, and they were very good at their work — I really liked their support.

How did Techsevin Solution LLP perform from a project management standpoint?

Techsevin delivered everything on time and was very responsive. We communicated via WhatsApp and email, depending on the scenario or situation.

What did you find most impressive about them?

The suggestions that Techsevin gave us were great. Additionally, they had a very good team; they were better than other companies we had worked with in the past.

Are there any areas they could improve?

There was nothing I would have had Techsevin improve; everything was good.

Do you have any advice for potential customers?

Work with them; they’re a very good team.

BACKGROUND

Introduce your business and what you do there.

I’m the technical lead at Seniority, an e-commerce company selling products for senior citizens. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techsevin Solution LLP?

We needed help solving our Magento 2 issues as we did not have an in-house tech team. Another vendor transferred our e-commerce site from Magento 1 to Magento 2, but we weren’t satisfied with their work. 

SOLUTION

What was the scope of their involvement?

Techsevin provided help on various technical projects for our e-commerce site. They gathered requirements, developed solutions, and conducted testings. They also resolved our AWS issues — before working with them, we used to get 15–20 minutes of downtime.

In addition, Techsevin developed backend modules to streamline our order processing. They created a system where we could process orders in bulk since we receive 400–500 orders a day.   

What is the team composition?

We worked with their CEO, CTO, and other teammates.

How did you come to work with Techsevin Solution LLP?

We worked on some projects in the past. 

How much have you invested with them?

We spent around $200,000. 

What is the status of this engagement?

Our engagement lasted from January 2019–November 2020.   

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After working with Techsevin, our website became optimized and mobile-friendly, which increased our organic site traffic. They were very accommodating and helped us improve our operations.

How did Techsevin Solution LLP perform from a project management standpoint?

Techsevin’s budgeting was good. They were upfront about issues and open about their plans on solving them. 

We appreciate Techsevin’s availability. We could contact them even around midnight if the site was down — they were always a call away. They were very helpful in solving issues. 

One time, we weren’t comfortable with one of their developers, and they swiftly provided a replacement. 

Their CTO and CEO were involved throughout the process, and they joined our regular meetings. We used Jira, Google Meet, email, and phone to communicate.

What did you find most impressive about them?

Techsevin’s dedication was amazing. They were always available and ready to solve our problems. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

If you’re looking for a reliable Magento partner, Techsevin can help you.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Ayadi Health, a mental health company. We do teletherapy. It’s the first company in the Gulf region to provide this service due to the lack of regulations. I’m working with individuals in the US who are trying to create an application that has high ethical standards.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techsevin Solution LLP?

I was working with another company in the UK to create a text- and video-based app that would connect therapists to clients. The code was really bad, so I moved to Techsevin.

SOLUTION

What was the scope of their involvement?

What they did was, they fixed the code, got the app working, and I can finally see what I’ve been envisioning for the past year and a half come to real life. They did it with terrible code. They were patient and understanding, so it was huge. It has video and text aspects, and the videos have great quality.

They used Twilio for text and chat, and the app is hosted on Amazon. We have video sessions and text sessions, and you book it through a calendar. The therapist doesn’t have to take care of billing because users pay through the app.

What is the team composition?

I have a team of five people, and my main point of contact is Austik (Team Leader, Techsevin Solution LLP). They’re all really good though, like Mounish (Co-Founder, Techsevin Solution LLP) I got to know them and talk to them. They’re honest and transparent.

How did you come to work with Techsevin Solution LLP?

They developed an application for my father’s company.

How much have you invested with them?

I spend 3,000 Kuwaiti Dinar ($9,600 USD) monthly. The pricing is reasonable compared to my first development background.

What is the status of this engagement?

I’ve been working with them since November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app looks really great, and they deliver ahead of the date I give them. Even non-technical companies have trouble delivering at the deadline.

How did Techsevin Solution LLP perform from a project management standpoint?

They’re on-time to meetings as well as flexible. They’re busy, and I know that, but they make time. Even with the time difference, they work overtime. They’re friendly and I really like working with them. We communicated over phone calls, Slack, Asana.

What did you find most impressive about them?

The app is simple but was hard to develop since the previous group screwed it up. Techsevin worked day and night, and even weekends – even though India is on lockdown. They pushed through that and I’m so grateful to them. Their boss is amazing too. He calls weekly just to catch up and helps me if I need anything.

As someone who doesn’t have a technology background, I just have a vision of what I want to do. Techsevin has really put me at ease. They don’t throw around terminology I’m unaware of. There aren’t hidden costs with them.

Are there any areas they could improve?

No, not that I know of.

Do you have any advice for potential customers?

They’re honest people and will take your projects seriously.

BACKGROUND

Please describe your company and position.

I am the Vice President of Bharatemart

Describe what your company does in a single sentence.

B2B Platform for enabling and consolidating the unorganised B2B market in India

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techsevin Solution LLP to accomplish?

• Core Product Development
• Business Intelligence
• Product augmentation

SOLUTION

How did you find Techsevin Solution LLP?

Referral

Why did you select Techsevin Solution LLP over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Techsevin Solution LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included developing the eB2B portal and maing iterative business led changes onto the product 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most measurable outcome was the ability of the platform to generate value to our customers by enabling smooth transactions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a PM perspective, they were timely and organised. They also helped with translating our vision into tanglible solution architecture.

What was your primary form of communication with Techsevin Solution LLP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The senior stakeholders are very engaged and go beyond their way in helping clients

BACKGROUND

Please describe your company and position.

I am the Chief Executive officer of Ambab Infotech Pvt Ltd

Describe what your company does in a single sentence.

IT services for digital transformation 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techsevin Solution LLP to accomplish?

• To outsource projects to them either in part or full
• Take up resources

SOLUTION

How did you find Techsevin Solution LLP?

Referral

Why did you select Techsevin Solution LLP over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Techsevin Solution LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Magento e-commerce project delivery and Flutter hybrid APP development services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely delivery with quality code. The client expected scalability after that, which was seamlessly executed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agile development methodology with prompt responses 

What was your primary form of communication with Techsevin Solution LLP?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Technology capabilities/ documentation and good execution 

Are there any areas for improvement or something Techsevin Solution LLP could have done differently?

Nothing significant 

BACKGROUND

Please describe your company and position.

I am an executive at Tripta Technologies pvt Limited

Describe what your company does in a single sentence.

B2b ecommerce platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techsevin Solution LLP to accomplish?

• B2B platform development
• B2B platform Maintainence

SOLUTION

How did you find Techsevin Solution LLP?

Referral

Why did you select Techsevin Solution LLP over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Techsevin Solution LLP were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web and movile App development

Bug fixing and maintainence

Order Management System

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timelines to development 

First time right outcomes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, on dot and FTR

This has helped us build a more robust business as we are always in clear view of new features and benefits that will go live and thus planning meets execution 

What was your primary form of communication with Techsevin Solution LLP?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Culture of excellence.

Clear and timely communication with stakeholders

Paeticipative and consultative approach

Are there any areas for improvement or something Techsevin Solution LLP could have done differently?

We have been a happy client in this journey so far

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Art Lounge

Describe what your company does in a single sentence.

We are an omnichannel retailer of Art Supplies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Techsevin Solution LLP to accomplish?

• Magento 2 Upgrade
• Magento 2 Speed Optimization
• Magento 2 Maintenance

SOLUTION

How did you find Techsevin Solution LLP?

Referral

Why did you select Techsevin Solution LLP over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Techsevin Solution LLP were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired TechSevin to complete an upgrade of our Magento 2 website as it was a major version upgrade with a lot of dependencies as well as moving parts. In addition there was multiple pages to be redesigned. Impressed with their work and diligence we have onboarded them as our maintenance partners as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website upgrade was completed within the timeframe promised and all unexpected hassles were overcome on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items were delivered on time. They have always anticipated our needs and proactively provided support to us.

What was your primary form of communication with Techsevin Solution LLP?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The founders personally get involved in each project and ensure that the team feels like an extension of our in-house team and not like an agency.

Are there any areas for improvement or something Techsevin Solution LLP could have done differently?

Nothing that I can think of.

BACKGROUND

Please describe your company and your position there.

Founder, Lil thugs Marketplace for kids

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Techsevin Solution LLP, and what were your goals?

Tech Sevn successfully completed our project between Jan 2022 to June 2022. They built all the features of the website from a basic template and tailor made it to our requirements in very aspect.

SOLUTION

How did you select this vendor and what were the deciding factors?

Reputation in the market and personal connection helped us choose them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website UI/UX

How many people from the vendor's team worked with you, and what were their positions?

1 person was dedicated to us and 1 person was working as a supervisory

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website works well and the customers like using it. It is fast and functions well like a competent marketplace.

Describe their project management style, including communication tools and timeliness.

Communicated with email and whatsapp. Timelines were followed 50% of the times.

What did you find most impressive or unique about this company?

We were impressed with their ability to listen to constructive criticism.

Are there any areas for improvement or something they could have done differently?

As per the project costs and the time spent, it was fine.